Cancel Design Bundles: Step-by-Step Guide

How to cancel Design Bundles and stop hidden charges in the philippines

Why Design Bundles subscriptions surprise and frustrate philippine users

Design Bundles is an online marketplace where you purchase digital design assets - fonts, graphics, templates, SVG files and craft resources - but the subscription model catches you off guard. Most users believe they are buying individual files at face value, yet they find themselves enrolled in a recurring membership called Design Bundles Plus that auto-renews silently every month or year.

The real frustration: your card gets charged without warning, often months after you stopped using the service. You likely signed up for a one-time project, completed your work, then moved on without realising the subscription kept renewing. This is why understanding how to cancel Design Bundles - and your rights as a Philippine consumer - matters from day one.

How the Design Bundles subscription model traps you

Design Bundles operates a tiered membership system that layers discounts and licenses behind a paywall. You can buy individual items without a subscription, but the real "deals" require an active plan. When you enrol, the subscription renews automatically at the end of each billing cycle unless you manually cancel it through your account settings.

Three main membership tiers exist in the Philippines market: Hobbyist (around ₱660 per month), Unlimited (around ₱1,200 per month), and Business (around ₱4,800 per month). Each tier bundles different benefits - the Hobbyist plan grants you monthly credits, the Unlimited plan offers unlimited downloads and premium licenses, and the Business plan adds corporate licensing plus exclusive content.

What makes cancellation harder for Philippine users is that Design Bundles operates from the United Kingdom (Graphic House, City Road, Stoke-on-Trent, ST4 2PH). Their support hours run Monday to Friday, 9:00 AM to 5:00 PM EST, which translates to late evening or early morning in Manila time. When you need urgent help to cancel, reaching a human becomes unnecessarily difficult.

The most common reasons you should cancel Design Bundles

Users cancel Design Bundles for consistent reasons. First, they forget they have an active subscription and only notice when reviewing their bank statement three months later. Second, they signed up for a single project, completed it, then abandoned the service without disabling auto-renewal. Third, they find cheaper alternatives or realise they do not download enough assets monthly to justify the recurring fee.

Some cancel because they joined through the App Store or Google Play and the billing became tangled with their mobile device payment method. Others cancel because they upgraded to a higher tier "just to try it" and then forgot to downgrade before the next billing date.

Before you start the cancellation process, Tocancel recommends documenting your reason - it helps if you later need to dispute a charge or request a refund from your payment provider.

Pricing breakdown and what you actually pay

Understanding the true cost of your Design Bundles membership is the first step toward cancelling smartly and protecting yourself from phantom charges.

Here is the hidden cost: if your credit card is issued in the Philippines, your bank adds a foreign exchange markup - typically 1.5% to 3% on top of the listed price. A ₱1,200 monthly subscription could actually cost you ₱1,218 to ₱1,236 depending on your card issuer.

Over a full year on the Unlimited plan, you pay between ₱14,616 and ₱14,832 in total fees, not just ₱14,400. This means you lose ₱216 to ₱432 annually to currency conversion alone - money that matters if you only use the service for occasional projects.

Your consumer rights and the legal protection available to you

Philippine consumer law gives you clear protections when you cancel a subscription service, even if the company operates overseas.

What the consumer act of the philippines says about your cancellation rights

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair and deceptive practices by any merchant, including online services like Design Bundles. The law states that you have the right to cancel any contract without penalty within 3 days of entering into it - this is called the "cooling-off period."

However, if you are past the 3-day cooling-off period, you still have the right to cancel your subscription as long as the merchant has not delivered the service yet. In practice, this means Design Bundles cannot legally force you to continue paying if you ask to cancel in writing.

The law also requires the merchant to provide clear, truthful information about the subscription terms - including the auto-renewal clause, the exact amount you will be charged, and the cancellation method. If Design Bundles buried this information or made cancellation deliberately difficult, that violates your consumer rights.

Your legal position: what you can claim

You have the right to cancel your subscription at any time, with or without giving a reason. You also have the right to receive a clear cancellation confirmation. If Design Bundles charged you after you requested cancellation, or if they made cancellation intentionally hard to find, you can file a complaint with the Department of Trade and Industry (DTI) under the Consumer Act of the Philippines.

The DTI investigates unfair business practices and can order Design Bundles to refund you if the company violated your consumer rights. Tocancel recommends that you gather all email receipts, bank statements and screenshots of your cancellation request before escalating to the DTI.

How to cancel Design Bundles step by step

Cancelling Design Bundles requires you to access your account settings or contact support directly, depending on how you signed up.

Cancel Design Bundles through your online account

If you signed up directly on the Design Bundles website, follow these steps to cancel your subscription:

1. Log in to your Design Bundles account using your email and password.
2. Navigate to your Account Settings or Profile page (usually found in the top-right menu under your name or profile icon).
3. Look for a Subscriptions, Billing, or Membership section.
4. Find your active Design Bundles Plus membership and click Manage or Change Subscription.
5. Select the option to Cancel Subscription or Downgrade to Free.
6. Choose your reason for cancelling (optional but helpful for your records).
7. Confirm the cancellation by clicking the final Cancel button.
8. Take a screenshot of the cancellation confirmation page and save any confirmation email Design Bundles sends you.

Cancel Design Bundles if you signed up through a mobile app

If you enrolled via the App Store (iOS) or Google Play (Android), the cancellation process differs because Apple and Google handle your billing:

1. On iOS (App Store):
   • Open the Settings app on your iPhone or iPad.
   • Tap your name at the top, then select Subscriptions.
   • Find Design Bundles in your active subscriptions list.
   • Tap it, then select Manage Subscription.
   • Tap Cancel Subscription and confirm your choice.
   • Your subscription ends at the end of your current billing period.
2. On Android (Google Play):
   • Open the Google Play app on your phone.
   • Tap your profile icon in the top-right corner.
   • Select Payments and Subscriptions, then Subscriptions.
   • Tap Design Bundles.
   • Select Cancel Subscription.
   • Follow the prompts to complete the cancellation.

Important: cancelling through your phone's app store does not automatically cancel the Design Bundles account itself. You should also log into your Design Bundles account separately to confirm the subscription is fully terminated.

Cancel Design Bundles by contacting support directly

If you cannot find the cancellation option in your account, or if you want to request a refund, contact Design Bundles support in writing. This creates a documented record of your cancellation request:

1. Visit the Design Bundles website and locate the Contact Us or Help page.
2. Use their email contact form or support email address (typically [email protected]).
3. Write a clear message requesting to cancel your subscription immediately.
4. Include your account email address, the date your current subscription started, and the reason for cancellation.
5. Request written confirmation of the cancellation.
6. Send the email and keep a copy for your records.
7. Follow up if you do not receive a response within 3 business days.

Tocancel advises you to use email rather than live chat for cancellation requests because email creates an auditable trail if you later need to dispute a charge.

Common mistakes that delay or block your cancellation

Cancelling a subscription is frustrating enough without making avoidable errors that extend your charges.

Mistake 1: assuming your cancellation worked without getting confirmation

Many users delete their Design Bundles app or change their payment method and assume the subscription is cancelled. In reality, the app and the subscription are separate. You could lose the app but still get charged every month. Always request and save a written cancellation confirmation from Design Bundles before you consider the job done.

Mistake 2: cancelling your payment method before cancelling the subscription

If you cancel your credit card or remove the payment method without first cancelling the subscription, Design Bundles will attempt to charge the failed card repeatedly. This can trigger overdraft fees or decline notices from your bank. Always cancel the subscription first, then change or close your payment method at least 5 days later.

Mistake 3: missing the refund window because you waited too long

Design Bundles typically allows refunds within 30 days of a charge if you request them in writing. If you discover an unwanted charge after 30 days, you have fewer options. The sooner you contact support to request a refund, the better your chances of recovery.

Mistake 4: not documenting your communication with support

If Design Bundles denies your refund or ignores your cancellation request, you will need proof of your attempts to contact them. Save every email, screenshot and support ticket number. This documentation is essential if you later file a complaint with the Department of Trade and Industry or dispute the charge with your credit card issuer.

What happens after you cancel Design Bundles

Understanding what occurs after you press the cancel button helps you avoid unexpected surprises.

Your access and final billing

When you cancel Design Bundles, your subscription typically ends at the end of your current billing cycle, not immediately. If you are billed on the 15th of each month and you cancel on the 10th, you keep access until the 15th of the next month, then you lose it. Design Bundles should send you a final invoice confirming your last charge.

Some users request immediate cancellation instead of waiting for the billing cycle to end. Contact support to ask for this if you do not want to pay for another full month. Be clear: "I request immediate cancellation and refund of any unused portion of this month's charge."

Refund eligibility and timeline

Design Bundles does not automatically refund unused portion of your subscription - you must request it in writing. Your refund request is strongest within 14 days of the charge. If you request a refund after 30 days, Design Bundles can legally refuse it.

Refunds to credit cards typically process within 5 to 10 business days, though your bank may take an additional 2 to 3 days to credit your account. If you used PayPal or another payment method, refunds may be faster. Check your bank statement 14 days after requesting the refund; if it does not appear, contact Design Bundles again and ask for a refund reference number.

Disputing a charge through your bank or payment provider

If Design Bundles refuses to refund you or ignores your cancellation request, you have the right to dispute the charge with your credit card issuer or bank. You can file a dispute claim within 120 days of the charge. Provide your bank with copies of your cancellation request, any confirmation emails, and proof that you attempted to contact Design Bundles.

Tocancel recommends filing a chargeback only after you have given Design Bundles at least 10 days to respond to your refund request. Most credit card issuers side with you if you can prove you requested cancellation in writing.

When to escalate your cancellation to the DTI

If Design Bundles refuses to cancel your subscription or denies your refund without a valid reason, you can file a formal complaint with the Department of Trade and Industry.

How to file a complaint with the DTI

The Department of Trade and Industry investigates unfair business practices and violations of the Consumer Act of the Philippines. You can file a complaint online or in person:

1. Visit the DTI online complaint portal at www.dti.gov.ph or visit your nearest DTI office (locations listed on their website).
2. Gather all supporting documents: your cancellation request, Design Bundles' response (or lack of response), bank statements showing the charges, and email confirmation of your subscription.
3. File a complaint clearly stating that Design Bundles violated your consumer rights by refusing cancellation or continuing to charge you after you requested to cancel.
4. Reference the Consumer Act of the Philippines (Republic Act No. 7394) in your complaint.
5. The DTI will investigate and may order Design Bundles to refund you or cease unfair practices.

Filing a DTI complaint is free and often successful. The DTI has legal authority to investigate cross-border complaints and can compel Design Bundles to comply with Philippine consumer law.

Comparing your options: keep or cancel Design Bundles

Before you cancel, consider whether Design Bundles truly does not serve your needs, or whether you need a lower tier instead.

If you decide to keep your Design Bundles subscription, Tocancel recommends setting a calendar reminder 2 days before your next billing date. This gives you time to cancel if you have not used the service enough to justify the cost.

Your cancellation checklist before you take action

Use this checklist to ensure you cancel Design Bundles correctly and protect yourself from future charges:

• Review your last three bank statements to confirm the exact charge amount and billing dates.
• Note the date you signed up and how you enrolled (website, App Store, or Google Play).
• Write down your Design Bundles account email address and the phone number associated with your payment method.
• Document your reason for cancelling (for your records and potential disputes).
• Check whether you are within 14 days of your last charge (refund eligibility window).
• Log into your Design Bundles account and attempt to cancel through the account settings first.
• If account cancellation does not work, send a cancellation email to [email protected] with your account details.
• Screenshot the cancellation confirmation page and save any confirmation emails.
• If you signed up via App Store or Google Play, also cancel through your device settings.
• Wait 5 days, then check your bank statement to ensure no new charge appears.
• If a charge appears after you cancelled, immediately dispute it with your bank.
• Save all documentation for at least 90 days in case you need to escalate to the DTI.

Contacting Design Bundles to confirm your cancellation

You may need to reach Design Bundles directly if your self-service cancellation does not work or if you want to request a refund.

Design Bundles contact information and support hours

Design Bundles lists their corporate address as Graphic House, City Road, Stoke-on-Trent, ST4 2PH, United Kingdom. A secondary address appears as 68 Liverpool Road, Stoke-On-Trent ST4 1BG. You can reach their support team via their website contact form or by email at [email protected].

Support hours are Monday to Friday, 9:00 AM to 5:00 PM EST. This translates to 10:00 PM to 6:00 AM Philippine Standard Time (PST). If you need immediate help, use their email contact form and expect a response within 1 to 2 business days.

When you contact Design Bundles, use plain language and be specific: "I request the immediate cancellation of my Design Bundles Plus subscription (Unlimited tier) effective today. Please confirm this cancellation in writing and refund any charges incurred after [insert today's date]."

Why tocancel helps you cancel with confidence

Cancelling a subscription should not require a legal degree or hours of frustration. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover hidden charges, and understand their rights under Philippine consumer law.

Our mission is simple: you have the right to cancel any subscription at any time, without penalty or unnecessary delays. Whether you signed up for Design Bundles and no longer use it, or you discovered a surprise charge you did not authorise, Tocancel gives you the knowledge and confidence to act.

Use this guide to cancel Design Bundles today. Document every step, request written confirmation, and do not hesitate to escalate to the DTI if the company refuses your cancellation or refund request. You are in control - Tocancel is here to remind you that your consumer rights matter, and companies must respect them.