Cancel GoToMeeting: The Right Way

How to cancel GoToMeeting in australia: your rights and the fastest way out

Why you might cancel GoToMeeting right now

GoToMeeting is a cloud-based video conferencing platform trusted by Australian teams to host scheduled meetings, conduct ad hoc video calls, share screens and collaborate in real time. The service offers tiered subscription plans (Starter, Pro and Plus) with increasing participant limits and features such as HD video, screen recording and cloud transcripts. You pay per user on either a monthly or annual basis, with prices ranging from A$16 to A$27 per month depending on your plan level.

Many Australian users find GoToMeeting useful for business meetings and team collaboration. However, if your team no longer needs video conferencing, you have switched to a competitor, or you want to reduce monthly expenses, staying subscribed costs you money every single month. If you have been charged unexpectedly after a free trial or if your subscription renewed without your consent, cancelling immediately becomes a priority. At Tocancel, we help you navigate this process so you can cancel confidently and protect your wallet.

The cost of delay

Every day you delay cancellation, GoToMeeting continues to charge your payment method. If you do not cancel before your billing period ends, GoToMeeting will automatically renew your subscription without asking permission again. Depending on whether you chose annual or monthly billing, you could face charges ranging from A$16 to A$27 (or multiples thereof) without warning. This is why timing your cancellation is critical. The sooner you act, the sooner those charges stop.

When you have the strongest cancellation case

You have the strongest case to cancel and potentially claim a refund if GoToMeeting charged you without clear consent, if a free trial converted to a paid subscription without explicit reminder, or if the service was billed to your account without your knowledge. Under the Australian Consumer Law (administered by the ACCC, the Australian Competition and Consumer Commission), you have the right to cancel services that do not meet their description or were not supplied as agreed. Tocancel recommends reviewing your last few billing statements before you cancel so you understand exactly what you have been paying for and can reference this if you need to dispute a charge.

Understanding your australian consumer rights

Your right to cancel a subscription in Australia is protected by the Australian Consumer Law, which is enforced by the ACCC.

What the australian consumer law says about subscriptions

Under the Australian Consumer Law, automatic renewal subscriptions must meet three key conditions: the business must obtain your informed consent before charging you, the business must give you a simple way to cancel (not hidden in a menu), and the business must remind you before the next charge goes through. If GoToMeeting has not met any of these conditions, you have a legal right to cancel and may be entitled to a refund. This is not a favour; it is your legal protection as a consumer in Australia.

Your position if GoToMeeting refuses to cancel

If GoToMeeting refuses to let you cancel or disputes your cancellation, you can lodge a complaint with the ACCC (accc.gov.au). You can also ask your bank or payment provider to reverse the charge (called a chargeback) if you believe you were billed without consent. Tocancel exists to help you understand these options so you know you are not powerless. You have legal leverage, and knowing your rights means you can use it confidently.

How GoToMeeting billing works in australia

Understanding your billing method is essential because it determines exactly how and when you cancel.

GoToMeeting pricing tiers and what they cost

GoToMeeting offers three subscription tiers in Australia, each with a different monthly price. All prices shown exclude GST and apply when you are billed on an annual basis. If you pay monthly, prices may be slightly higher.

How automatic renewal charges you

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. If you chose annual billing, the next charge will be the full annual amount (roughly 12 times the monthly price). If you chose monthly billing, you will be charged the per-month rate at the start of each new month. Neither of these charges happens if you cancel in time. This is why knowing your renewal date and cancelling before it arrives is your best protection.

Which billing route you used matters for cancellation

How you purchased your subscription directly affects how you cancel it. If you bought directly from GoToMeeting via their website, you cancel through your GoToMeeting account settings. If you purchased through Google Play, iTunes, PayPal or Microsoft Store, you must cancel through that platform instead, not through GoToMeeting. This distinction matters because each platform has different cancellation steps and refund windows. Tocancel guides you through both so you do not waste time chasing the wrong process.

How to cancel GoToMeeting step by step

Follow the method that matches the platform where you purchased your subscription.

Cancel GoToMeeting if you purchased directly from GoToMeeting.com

This is the most common way Australians purchase GoToMeeting, and it is also the fastest way to cancel.

1. Visit GoToMeeting.com and log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" on the login page and follow the reset steps.
2. Click your profile or account icon (usually in the top right corner) and select "Account Settings" or "My Account".
   • Look for a gear icon or your name in the top navigation menu.
3. Navigate to the "Billing" or "Plans" section.
   • You should see your current subscription plan listed here.
4. Click "View Subscription" or "Manage Subscription".
   • This will show you your plan, renewal date and payment method.
5. Click "Cancel Subscription" (this button may also say "Cancel Plan" or "Downgrade").
   • GoToMeeting may ask why you are cancelling; you can skip this or provide feedback, but it will not stop your cancellation.
6. Confirm your cancellation by clicking "Yes, cancel" or the final confirmation button.
   • You should receive an email confirmation within a few minutes.
   • Check your spam folder if you do not see it within 10 minutes.

Your subscription will remain active until the end of your current billing period, then it will stop. You will not be charged again. Save your cancellation confirmation email in case you need to reference it later.

Cancel GoToMeeting if you purchased via google play

If you subscribed to GoToMeeting through the Google Play Store (usually on an Android device), you must cancel through Google Play, not through GoToMeeting itself.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • On the app: tap your profile icon in the top right, then "Manage your Google Play".
   • On the web: click your profile icon and select "Manage subscriptions".
2. Tap or click "Subscriptions" in the left menu.
   • You will see a list of all your active subscriptions.
3. Select "GoToMeeting" from the list.
   • Tap or click on it to open the subscription details.
4. Tap or click "Cancel subscription".
   • Google Play will ask why you are cancelling; you can skip this step or provide feedback.
5. Confirm by tapping or clicking the final confirmation button.
   • You will receive an email confirmation from Google Play.

Your subscription will end on your next renewal date. You will not be charged again after this date. If you are within Google Play's refund window (usually 48 hours for subscriptions), you may be eligible for a refund of your most recent charge.

Cancel GoToMeeting if you purchased via iTunes or apple

If you subscribed through the Apple App Store (on iPhone, iPad or Mac), you must cancel through your Apple ID settings.

1. On iPhone or iPad: open the Settings app, tap your name at the top, then tap "Subscriptions".
   • On Mac: open System Preferences, click your Apple ID, then click "Subscriptions".
2. Find "GoToMeeting" in the list of active subscriptions.
   • You should see your renewal date and payment method.
3. Tap or click on GoToMeeting to open its details.
   • This shows you your plan, renewal date and options.
4. Tap or click "Cancel Subscription" or "Cancel".
   • Apple may ask for feedback on why you are cancelling; this is optional.
5. Confirm by tapping or clicking the final confirmation button.
   • You will receive an email confirmation from Apple.

Your subscription will end on your renewal date. You will not be charged after this. If you cancelled within 14 days of purchase, you may be eligible for a refund through Apple's refund policy.

Cancel GoToMeeting if you purchased via PayPal

If you linked your PayPal account to GoToMeeting, you cancel the subscription through PayPal's settings.

1. Log in to your PayPal account at paypal.com.
   • Click your profile icon in the top right if you are not already logged in.
2. Click "Settings" (or the gear icon) and select "Payments".
   • On the left menu, look for "Manage my subscriptions" or similar wording.
3. Find "GoToMeeting" in your list of active subscriptions.
   • You should see the subscription details, renewal date and amount.
4. Click on GoToMeeting to open the subscription details.
   • Look for an "Cancel subscription" button or option.
5. Click "Cancel" and confirm your decision.
   • PayPal will send you an email confirmation.

Your subscription will stop at the end of your current billing period. You will not be charged again. PayPal's buyer protection may allow you to claim a refund if you dispute the charge with them as well.

Cancel GoToMeeting if you purchased via microsoft store

If you subscribed through the Microsoft Store, you cancel through your Microsoft account.

1. Visit account.microsoft.com and log in with your Microsoft account credentials.
   • If you do not have a Microsoft account, you cannot cancel through this method and should contact GoToMeeting support directly.
2. Click "Services and subscriptions" or navigate to your subscriptions page.
   • You should see a list of all active subscriptions linked to your Microsoft account.
3. Find "GoToMeeting" in your subscriptions list.
   • Click on it to open the subscription details.
4. Click "Manage" or "Cancel subscription".
   • Microsoft will confirm which subscription you are cancelling and when it ends.
5. Click "Cancel" to confirm.
   • You will receive an email confirmation from Microsoft.

Your subscription will end on your next renewal date. You will not be charged again. Microsoft's refund policy may allow you to claim a refund if you cancelled within the eligible timeframe.

What happens after you cancel GoToMeeting

Cancelling your subscription does not mean your access ends immediately in all cases.

Your access after cancellation

Once you cancel GoToMeeting, your subscription will remain active until the end of your current billing period. If your billing period is monthly and you cancel on the 15th of the month, you can still use GoToMeeting until the end of that month. If your billing period is annual and you cancel on day one, you can still use GoToMeeting for nearly 12 more months. This is standard practice and protects you from losing access immediately after cancelling. After your billing period ends, your account will downgrade to a free plan (if GoToMeeting offers one) or your access will stop entirely. At Tocancel, we recommend checking your confirmation email to see the exact end date of your access.

Downloading your data before access ends

Before your access ends, download or export any meeting recordings, transcripts or data you need. GoToMeeting stores cloud recordings in your account, but some may be deleted once your subscription ends. Log in to your account, navigate to "Recordings" or "History", and download any files you want to keep. This ensures you do not lose important records. Many Australian businesses forget this step and regret it later.

Checking for refunds

Whether you are eligible for a refund depends on which platform you used to purchase and when you cancelled. If you cancelled within 14 days of your purchase or most recent charge, you may be eligible for a refund under Australian Consumer Law or the individual platform's refund policy. Contact GoToMeeting support or your payment platform (Google Play, Apple, PayPal, Microsoft) to ask whether a refund applies to your situation. Tocancel recommends requesting a refund in writing (via email) so you have a record of your request. If you are refused and believe you have a legitimate claim, you can escalate to the ACCC or your bank.

Refunds and what you are actually entitled to

Your refund eligibility depends on when you cancelled and which billing method you used.

Direct GoToMeeting refunds

GoToMeeting does not automatically refund cancellations outside their trial period, but you may have grounds to request one under Australian Consumer Law if you cancelled within 14 days of a charge or if you were billed without clear consent. Contact GoToMeeting support at support.logmein.com and explain your situation. Include your order number, the date you were charged and the reason you believe you deserve a refund. Reference the Australian Consumer Law if you believe you were not given proper warning before a renewal charge.

Refunds via google play

Google Play allows you to request a refund within 48 hours of your subscription charge. If you cancelled GoToMeeting through Google Play and your most recent charge was within the last 48 hours, open Google Play, go to your subscription and select "Request refund". Google will process your request within a few business days. If you are outside the 48-hour window, you can still contact Google Play support to request a refund based on your circumstances.

Refunds via apple

Apple allows refunds for subscriptions within 14 days of your initial purchase or renewal date, depending on your circumstances. If you believe you are eligible, visit reportaproblem.apple.com, find your GoToMeeting charge and request a refund. Explain why you believe you deserve one (for example, "I was charged without warning after my free trial ended"). Apple reviews each request and will email you their decision. If you are refused, you can ask to speak with Apple Support.

Refunds via PayPal

PayPal offers buyer protection for subscriptions. If you cancel GoToMeeting through PayPal and believe you were charged unfairly, you can open a dispute with PayPal. Log in to PayPal, go to "Resolution Centre", click "Report a problem" and select the GoToMeeting charge. Explain your situation and PayPal will investigate. If they rule in your favour, they will refund you.

Refunds via microsoft store

Microsoft allows refunds for subscriptions within 60 days of purchase or if the subscription has not been active for long. If you believe you are eligible, visit your Microsoft account, find the GoToMeeting subscription and click "Get help". Select "I would like a refund" and follow the steps. Microsoft will review your request and email you their decision.

Common mistakes people make when cancelling GoToMeeting

Cancelling a subscription sounds simple, but most Australians stumble on the same few mistakes that cost them money or create unnecessary complications.

Mistake one: cancelling in the wrong place

The biggest mistake is trying to cancel through GoToMeeting when you actually purchased through Google Play, iTunes or another platform. GoToMeeting's account settings will not let you cancel if you bought elsewhere, which confuses users into thinking they cannot cancel at all. You must cancel through the platform where you made the purchase. Check your original invoice or email receipt to find out where you were charged, then cancel there. This single step saves you hours of frustration.

Mistake two: cancelling too close to your renewal date

If you cancel on your renewal date or after, you will be charged before the cancellation processes. Cancel at least 2 to 3 days before your renewal date to ensure your cancellation is processed in time. Check your account to see your exact renewal date, then mark a reminder in your calendar to cancel a few days early.

Mistake three: assuming cancellation means immediate access loss

Many users panic after cancelling because they think they will lose access immediately. In reality, you can still use GoToMeeting until the end of your billing period. This is a feature, not a problem. However, if you need access to end sooner for security or compliance reasons, contact GoToMeeting support and explain your situation.

Mistake four: not saving your confirmation email

After you cancel, save the confirmation email in a folder or take a screenshot. This proves you cancelled and protects you if GoToMeeting tries to charge you again or disputes your cancellation. If you lose the email and need to prove cancellation later, it becomes your word against theirs. At Tocancel, we recommend keeping cancellation confirmations for at least one year.

Mistake five: forgetting to cancel across all platforms

If you have more than one subscription (for example, one on Google Play and one direct), you must cancel both separately. Cancelling one does not cancel the other. Check all your payment methods (credit card, PayPal, Google Play, iTunes, Microsoft Store) to make sure you have not missed a subscription. Many users discover they were paying for two separate GoToMeeting accounts months later.

What to do if GoToMeeting refuses to cancel or keeps charging you

You have legal protections if GoToMeeting refuses to let you cancel or continues to charge you after you have cancelled.

Step one: contact GoToMeeting support in writing

Email GoToMeeting support at support.logmein.com with the subject line "Cancellation request" or "Unauthorized charges". Include your account email, the date you attempted to cancel, your cancellation confirmation number (if you have one), and a clear statement: "I have cancelled my subscription and request that all future charges stop immediately. If I have been charged after my cancellation, I request a refund." Keep the email brief, professional and factual. GoToMeeting support usually responds within 2 to 3 business days.

Step two: dispute the charge with your bank or payment provider

If GoToMeeting does not respond or refuses to help, contact your bank or payment provider (credit card company, PayPal, Google Play, Apple, Microsoft) and report the unauthorized charge. Tell them you cancelled your subscription and have been charged anyway. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge (called a chargeback) and refund you within 10 to 20 business days. This is a legal consumer protection mechanism, and banks take these disputes seriously.

Step three: lodge a complaint with the ACCC

If the charge was unauthorized or if GoToMeeting refuses to acknowledge your cancellation, you can lodge a formal complaint with the ACCC (Australian Competition and Consumer Commission) at accc.gov.au. The ACCC can investigate whether GoToMeeting has breached the Australian Consumer Law. They cannot force a refund directly, but their investigation carries weight and often leads to a resolution. Tocancel recommends including this threat in your email to GoToMeeting support: "If this matter is not resolved, I will lodge a complaint with the ACCC." Many companies resolve the issue immediately when they see this.

Your legal position in plain language

Under the Australian Consumer Law, GoToMeeting must obtain your informed consent before charging you, must provide a simple way to cancel, and must stop charging once you cancel. If they fail to do any of these, they are breaking the law. You are not asking for a favour; you are enforcing your legal right. This is your protection as a consumer in Australia, and you can use it with confidence.

Before you cancel: should you keep GoToMeeting instead

Before you cancel, consider whether GoToMeeting actually meets your needs and whether a different plan might suit you better.

Reasons to keep GoToMeeting

Keep GoToMeeting if you use video conferencing regularly, if your team depends on screen recording or transcripts, or if switching to a competitor would disrupt your workflows. The time cost of migrating to a new tool often outweighs the savings from cancelling. If you use GoToMeeting frequently, the per-user cost (A$16 to A$27 per month) is reasonable for a professional tool.

Reasons to cancel or downgrade

Cancel GoToMeeting if you rarely use it, if you have switched to a free alternative like Zoom, Google Meet or Microsoft Teams, or if budget cuts require you to reduce expenses. If you only need basic features (video and screen sharing), a free plan from a competitor might serve you just as well. Consider your actual usage over the last three months: if you held fewer than four meetings, cancelling makes financial sense.

Downgrade instead of cancel

Before you cancel, check whether GoToMeeting offers a lower-priced plan (Starter at A$16 to A$19 per month) that still covers your needs. Downgrading costs less than cancelling and keeping a competitor tool, and it keeps your GoToMeeting account active for occasional meetings. You can usually downgrade through the same account settings where you would cancel. Tocancel recommends downgrading first, then cancelling later if you discover you do not use it at all.

Checklist: make sure you have cancelled correctly

Use this checklist to confirm your cancellation is complete and you will not be charged again.

If you still cannot cancel or need more help

If you have followed these steps and still cannot cancel or are facing repeated charges, you have legal options and support available to you.

Contact GoToMeeting support directly

GoToMeeting support is available at support.logmein.com or through the support portal in your account settings. Explain your situation clearly and include your account email, the date you attempted to cancel and any error messages you received. Give them 3 to 5 business days to respond. Keep all emails and confirmation numbers for your records.

Escalate to the ACCC if needed

If GoToMeeting refuses to let you cancel or continues charging you after cancellation, the ACCC can investigate. Visit accc.gov.au/consumers/complaints and lodge a formal complaint. The ACCC takes automatic renewal complaints seriously and has the power to require companies to comply with the Australian Consumer Law. Your complaint contributes to ACCC investigations that protect all Australians.

Ask your bank to reverse charges

Your bank can reverse unauthorized charges even if you purchased through a third-party platform. Contact your bank, explain that you cancelled your GoToMeeting subscription and have been charged anyway, and provide your cancellation confirmation as evidence. Your bank will open a dispute and typically resolve it within 10 to 20 business days. This is a simple, effective way to stop unwanted charges.

Your next step: cancel with confidence

Cancelling GoToMeeting is straightforward once you know the right platform and steps. You have identified that you want to cancel, you understand your rights under Australian Consumer Law, and you now have a clear process to follow. The action is simple: log in to the correct platform (direct GoToMeeting account, Google Play, iTunes, PayPal or Microsoft Store), navigate to your subscriptions, click cancel, and confirm. Save your confirmation email and mark the end date in your calendar. That is it. You will stop being charged, and your subscription will end on schedule.

If you encounter any resistance from GoToMeeting, remember that you are not asking for a favour. The Australian Consumer Law gives you the right to cancel, and the ACCC has the power to enforce it. Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions and reclaim control of their spending. Whether you are cancelling GoToMeeting, managing recurring charges, or fighting for a refund, knowing your rights and taking decisive action is what stops the charges and protects your wallet. Cancel today, and you will never regret taking control back.

GoToMeeting cancellation address and contact information

If you need to contact GoToMeeting for support: support.logmein.com or email support at the address listed in your account settings. For complaints to the ACCC about unfair billing practices, visit accc.gov.au or call 1300 302 502.