Cancel GoToMeeting: The Right Way

How to cancel GoToMeeting and stop unwanted charges in canada

What GoToMeeting is and why you might want to leave

GoToMeeting is a web conferencing platform built for teams and businesses of all sizes. It offers HD video and audio, screen sharing, unlimited cloud recording, meeting scheduling and integrations with tools like Microsoft Outlook and Slack. You subscribe through GoToMeeting's website, Google Play or the Apple App Store, and your billing renews automatically each month or year depending on your plan.

You may decide to cancel because you've found a cheaper alternative, your business no longer needs video conferencing, your team has switched to another platform, or you're being charged unexpectedly after a free trial. Whatever your reason, you have clear rights under Canadian law to stop these charges. This guide at Tocancel walks you through every cancellation method so you can stop billing quickly and confidently.

Why cancellation matters in canada

Under Canada's Consumer Protection Act and the federal Negative Option Agreement Regulations, companies must obtain your explicit, informed consent before charging you and must make cancellation as easy as subscription. If GoToMeeting auto-renewed your subscription without clear permission or failed to disclose renewal terms upfront, you have grounds to dispute the charge with your bank or report the practice to your provincial consumer regulator.

Your legal position is strong: Canadian law puts the burden on GoToMeeting to prove you agreed to auto-renewal in writing, not the other way around. Document every cancellation step so you have proof if a dispute arises-this is your evidence.

GoToMeeting pricing and plan comparison

Understanding your current plan helps you decide whether to cancel or downgrade instead.

Should you cancel or downgrade instead?

Before you cancel, consider whether downgrading to a cheaper plan makes sense. If you only need occasional meetings with a few participants, the Starter plan at $26.00 per month might be enough. If cost is your only concern and you still use GoToMeeting occasionally, downgrading preserves your meeting history and contact list while cutting your bill.

However, if you no longer use GoToMeeting, have switched platforms or your team prefers a competitor, cancellation is the right choice. Tocancel recommends cancelling if you have not used the service in 30 days or longer, as continued charges add up quickly and waste your budget.

How to cancel GoToMeeting on each platform

Your cancellation method depends on where you subscribed: GoToMeeting's website, Google Play Store or Apple App Store. Follow the correct steps below for your platform.

Cancel directly from GoToMeeting's website

This is the most straightforward method if you subscribed on GoToMeeting.com.

1. Visit www.gotomeeting.com and sign in with your email address and password.
   • If you forgot your password, click "Forgot password?" and follow the recovery email steps.
2. Click on your account menu (usually in the top right corner, showing your name or initials).
   • Look for "Account settings" or "My account".
3. Select Billing or Subscription from the menu options.
   • You should see your current plan and renewal date listed here.
4. Click Cancel subscription or Manage subscription.
   • GoToMeeting may ask you to confirm your reason for cancellation-select the option that applies and continue.
5. Confirm your cancellation by clicking Yes, cancel my subscription or similar button.
   • You will see a confirmation message and receive a confirmation email within minutes.
6. Save or screenshot your confirmation email as proof.
   • This is your receipt and evidence for any future disputes with your bank.

Cancel your subscription on apple app store

If you subscribed through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's system, not GoToMeeting's website.

1. Open Settings on your Apple device.
   • On Mac, click the Apple menu and select "System Preferences" instead.
2. Tap Subscriptions (on iPhone/iPad) or Apple ID (on Mac).
   • You may need to scroll down to find this option.
3. Select Manage subscriptions.
   • A list of all your active subscriptions will appear.
4. Find GoToMeeting in the list and tap it.
   • You will see your plan name, renewal date and billing frequency.
5. Tap Cancel subscription.
   • Apple will ask you to confirm; select "Confirm" or "Yes".
6. Screenshot the confirmation screen as proof.
   • Your subscription will end on your next renewal date, not immediately.

Cancel your subscription on google play store

If you subscribed through Google Play on an Android device, follow these steps to cancel through Google's system.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage subscriptions.
   • A list of all your active subscriptions will display.
3. Find GoToMeeting and tap it.
   • You will see your plan, renewal date and billing frequency.
4. Tap Cancel subscription.
   • Google Play will ask you to confirm your reason for cancellation.
5. Select your reason and confirm the cancellation.
   • Your subscription ends on your next renewal date.
6. Screenshot the confirmation as evidence.
   • Keep this screenshot in case you need to prove cancellation to Google or your bank.

Timeline and what happens after cancellation

Understanding the post-cancellation timeline helps you avoid surprises and catch billing errors early.

What happens immediately after you cancel

When you cancel GoToMeeting, your access to premium features does not stop instantly. You retain full access to your account, meetings, and recordings until your current billing period ends. For example, if you cancel on March 15 and your next renewal is April 15, you can still use GoToMeeting until April 15 at no additional cost.

On your renewal date, your access to premium features will be removed and your account will downgrade to a free trial or basic tier (if available). You will not be charged again after your current period ends, provided you completed cancellation successfully.

After cancellation: verify your account and bank statement

Cancellation can feel uncertain, so take these steps to confirm everything worked.

• Check your email for a cancellation confirmation from GoToMeeting or your app store (Apple/Google). If you don't receive one within 24 hours, log back into your account and verify that cancellation shows as active.
• Mark your renewal date on your calendar. One week after your renewal date was supposed to pass, check your bank or credit card statement to confirm you were not charged again.
• If you see an unexpected charge after your cancellation date, contact your bank's fraud team immediately and provide your cancellation confirmation email as evidence.
• Save all cancellation confirmations and correspondence in a folder for at least 6 months.

Refunds and disputing unwanted charges

If GoToMeeting charged you after you cancelled, or charged you without consent, you have the right to recover that money.

Request a refund directly from GoToMeeting

Your first step is to ask GoToMeeting for a refund in writing. Send an email to their customer support team with the subject line "Refund request for unwanted charges" and include your account email, the dates you were charged, and the amounts. Give them 10 business days to respond. Many companies issue refunds within this timeframe to avoid escalation.

Dispute the charge with your bank

If GoToMeeting refuses or does not respond within 10 business days, contact your bank or credit card issuer and request a "chargeback" or "dispute". Provide your bank with your cancellation confirmation email and any evidence that you cancelled in good faith. Under the Canadian Payments Association rules, your bank has 180 days from the charge date to investigate and recover your money.

This is a powerful tool: your bank is incentivized to win disputes against merchants who charge customers without consent, as it protects their reputation and protects you.

Report to your provincial consumer regulator

If the charge was unauthorized or GoToMeeting ignored your cancellation request, file a complaint with your provincial consumer protection office. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, it is the Consumer Protection Office. Your complaint creates an official record and may lead to enforcement action against GoToMeeting if the practice is widespread.

Your consumer rights and legal protections

Canadian consumer law gives you powerful protections when cancelling subscription services like GoToMeeting.

The negative option agreement regulations (federal law)

The federal Negative Option Agreement Regulations, under the Competition Act, require that any company offering auto-renewing subscriptions must obtain your express, informed, written consent before the first charge. This means GoToMeeting must clearly disclose the renewal terms-the price, frequency, and how to cancel-before you are charged.

If GoToMeeting failed to do this, you have a legal claim. You can demand a refund, and if they refuse, you can file a complaint with the Competition Bureau (the federal regulator), which can take enforcement action and impose penalties.

Provincial consumer protection acts

Every Canadian province has its own Consumer Protection Act that mirrors and strengthens the federal rules. These laws require that cancellation be as easy as subscription. If you had to call GoToMeeting on the phone to cancel, or if the cancellation button is hidden several clicks deep, GoToMeeting may have violated your provincial law.

In Ontario, Alberta, and British Columbia, provincial regulators have successfully pursued cases against companies that made cancellation deliberately difficult. Tocancel advises you to document the exact steps and time it took you to cancel-this is evidence.

Your right to dispute unauthorized charges

If GoToMeeting charged your account without your consent, you have an absolute right to dispute the charge with your bank. You do not need permission from GoToMeeting. Your bank's dispute process is separate from any conversation with GoToMeeting and often succeeds because banks take unauthorized charges very seriously.

Common mistakes when cancelling GoToMeeting

Many people cancel but then discover they were still charged because of small oversights. Here are the traps Tocancel sees most often.

Mistake 1: cancelling the app instead of the subscription

Deleting the GoToMeeting app from your phone does not cancel your subscription. The subscription lives in Apple's or Google's system, not on your device. Always cancel through Settings > Subscriptions, not by deleting the app. Many people make this mistake and are shocked to discover they were still charged.

Mistake 2: not saving your cancellation confirmation

If you cancel but don't save the confirmation email or screenshot, you have no proof if a dispute arises. Three weeks later, when you see an unexpected charge, you cannot prove you cancelled. Save everything: the confirmation email, the confirmation screen, and a note of the date and time you cancelled.

Mistake 3: cancelling during a free trial but expecting an instant stop

If you cancel during a free trial, you retain access until the trial ends, then are not charged. But if you cancel after the free trial has ended and billing has already begun, you keep access until your next renewal date. This is correct and legal-you are not entitled to a refund for the current period. However, if you cancel a free trial and are still charged, this is a breach of law and you should dispute it.

Mistake 4: assuming your bank will automatically protect you

Your bank will not dispute a charge unless you ask. If you see an unauthorized charge and do nothing, your bank assumes you approved it. Contact your bank within 30 days of the charge and initiate a dispute yourself. Waiting too long weakens your case.

How to avoid re-subscribing to GoToMeeting

After cancellation, take these steps to ensure you don't accidentally reactivate your account.

• Delete your saved payment methods from GoToMeeting's website if the option is available. This prevents accidental charges if you click "Upgrade" or "Buy" months later.
• Unsubscribe from GoToMeeting's marketing emails. This reduces the chance you'll see a promotional offer and reactivate on impulse.
• Unfriend or unfollow GoToMeeting on social media so promotional posts don't appear in your feed.
• If you used a work email, log out of your account. If your workplace switches back to GoToMeeting later, you'll need to contact support to regain access-giving you a chance to opt out.

Comparison: cancellation methods and speed

Different cancellation methods have different timelines and ease of use. This table shows which is fastest and most reliable.

Why the GoToMeeting website is fastest

Cancelling through GoToMeeting.com is fastest and most reliable because you receive an email confirmation immediately, which serves as strong evidence in any dispute. App Store cancellations work but depend on screenshots, which are easier to dispute. If you value speed and clarity, use the website method.

Contacting GoToMeeting for cancellation support

If you encounter problems during cancellation, you can contact GoToMeeting directly for help. Note that GoToMeeting is owned by LogMeIn and operates under that parent company's policies.

GoToMeeting's official address for formal cancellation and disputes

For formal cancellation notices and billing disputes, you may send registered mail with return receipt to GoToMeeting's parent company, LogMeIn, at:

LogMeIn, Inc.
100 Summer Street
Boston, MA 02110
USA

Include your full name, account email, account number (if you have it), the dates you were charged, and the amounts. Request a cancellation confirmation and a refund if applicable. Send this letter via Canada Post's Xpresspost with signature confirmation so you have proof of delivery. Keep a copy for your records.

This formal written notice is valuable evidence if you later need to file a complaint with the Competition Bureau or your provincial consumer regulator, or if you need to dispute a charge with your bank.

Phone and email contact (if available)

You can also attempt to reach GoToMeeting's customer support through their website. Call their support line or email their help desk with your cancellation request. However, follow up in writing (by email or registered mail) so you have a record of your request. Support agents may not have the authority to process refunds, so expect to be escalated.

When to contact tocancel for additional help

If you've cancelled GoToMeeting but still face unwanted charges, or if GoToMeeting refuses to acknowledge your cancellation, Tocancel and similar consumer advocacy platforms exist to guide you through escalation. Tocancel has helped thousands of consumers cancel recurring subscriptions, dispute unauthorized charges, and recover refunds by providing step-by-step legal strategies, template dispute letters, and connections to provincial consumer agencies.

You are not alone in this, and companies count on your frustration to prevent you from fighting back. Tocancel empowers you with the knowledge and tools to stand firm.

Summary and next steps

Cancelling GoToMeeting in Canada is straightforward if you follow the right steps. Whether you cancel through the website, Apple App Store or Google Play, the key is to save your confirmation and monitor your bank statement for unauthorized charges.

If you are charged after cancellation, you have legal rights. Canadian consumer law and the federal Negative Option Agreement Regulations protect you. You can dispute the charge with your bank, request a refund from GoToMeeting, or file a complaint with your provincial consumer regulator or the Competition Bureau.

Start your cancellation today using the method that matches your subscription source-website, Apple or Google Play. Save your confirmation. Mark your calendar for one week after your renewal date and check your bank statement. If you see an unexpected charge, contact your bank immediately and provide your cancellation proof.

Tocancel has guided thousands of Canadians through subscription cancellations and charge disputes. Your consumer rights are strong under Canadian law, and you deserve to stop paying for services you no longer use. Take action now and protect your budget.