Cancel GoToMyPC: The Right Way

How to cancel GoToMyPC and stop paying for remote access you don't use

What GoToMyPC is and why canadians cancel

GoToMyPC is a subscription-based remote-access service that lets you connect to and control your computers or Macs from any device with an internet connection. It's marketed for remote work, file sharing, printing, and managing multiple monitors, whether you're running a home office or small business.

The service operates on a monthly or annual billing cycle. You can purchase directly from GoTo (the parent company owned by LogMeIn) or through third-party platforms like the Apple App Store, Google Play, or PayPal. Where you buy your subscription matters significantly when you cancel, because each platform has its own cancellation process and refund policies.

Common reasons canadians cancel GoToMyPC

You might be canceling because you've switched to a different remote-access tool, your workplace has changed, you no longer work remotely, or you're simply trimming unnecessary software subscriptions. Whatever your reason, you have clear legal rights under Canadian consumer protection law, and Tocancel exists to help you understand and exercise them.

The good news: canceling GoToMyPC is straightforward once you know which platform you subscribed through and what steps to follow.

What this guide covers

This guide walks you through your cancellation options, explains your consumer rights under Canadian law, shows you the exact steps to cancel on each platform, and tells you what to expect after you cancel.

Your legal rights under canadian consumer protection law

Canada's consumer protection framework gives you real leverage when dealing with subscription cancellations, and understanding your rights prevents companies from keeping you locked in.

Federal and provincial protections for subscriptions

Under the federal Competition Act and provincial laws like Ontario's Consumer Protection Act, 2002, companies must provide you with clear, transparent information about auto-renewal terms before you agree to them. This means GoToMyPC cannot hide cancellation terms in fine print or make the cancellation process deliberately complicated.

Your legal position: if GoToMyPC failed to get your express, informed consent to auto-renewal, or if they didn't provide clear cancellation instructions at the point of sale, you have grounds to dispute the charge with your bank or credit card company. Most Canadian provinces also require companies that accept online payments to offer an equally simple online cancellation method. If you bought your subscription online, you have the right to cancel online, without being forced to telephone customer service.

The competition act and your cancellation rights

Under section 74.01 of the Competition Act, it is illegal for a business to charge you a fee for canceling a subscription unless you expressly agreed to that fee in writing. It is also illegal to make cancellation "materially more difficult" than signing up. If GoToMyPC has charged you a cancellation fee or made the process unreasonably difficult, you can file a complaint with the Competition Bureau, Canada's federal agency responsible for enforcing consumer protection and competition law.

This means: your cancellation should be as easy as your signup. If it isn't, document the problem and file a complaint with the Competition Bureau.

Refund rights and third-party platforms

GoToMyPC's own refund policy typically does not offer pro-rata refunds (partial refunds for unused time) once your subscription is active. However, if you purchased through Apple App Store, Google Play, or PayPal, those platforms manage refunds according to their own policies, which often allow refunds within 14 to 30 days of purchase.

This is important: contact the platform where you paid, not GoToMyPC directly, to request a refund. Apple, Google, and PayPal have stronger consumer protections than the service provider itself.

How to cancel GoToMyPC by platform

Your cancellation steps depend entirely on where your subscription is billed. Follow the method that matches your purchase location.

Cancel GoToMyPC on the GoTo website (direct billing)

If you subscribed directly through GoTo or LogMeIn with your own payment method, this is your fastest route and takes under 5 minutes.

1. Visit gotomypc.com or logmeininc.com and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login screen.
2. Navigate to your Account Settings or Billing Information. This usually appears in a menu under your profile icon or name in the top right.
   • Look for a section labeled "Subscription", "Plan", or "Manage Subscription".
3. Click Cancel Subscription or Manage Plan.
   • The system will show you your current billing date and what happens when you cancel.
4. Review the cancellation prompt. GoToMyPC will typically confirm the date your service ends (usually the end of your current billing cycle).
   • You will not lose access mid-cycle; your service continues until the paid period ends.
5. Click Confirm Cancellation or the final cancel button.
   • You should receive a confirmation email within minutes. Save this email as proof of cancellation.

After you complete these steps, you've successfully canceled. Your access continues until your current billing period ends, and you will not be charged again.

Cancel GoToMyPC on the apple app store (iOS)

If you subscribed through the Apple App Store, you cancel and manage refunds through Apple, not GoToMyPC.

1. Open the App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the profile icon in the top right corner.
   • On Mac: click your name in the top right of the App Store window.
2. Tap or click Subscriptions.
   • This shows all your active subscriptions managed through Apple.
3. Find GoToMyPC in the list and tap or click it.
   • You'll see your current subscription level, renewal date, and plan details.
4. Tap or click Cancel Subscription or Edit Subscription and then select Cancel.
   • Apple will ask you to confirm the cancellation and offer a summary of what you're losing.
5. Confirm the cancellation.
   • Your subscription ends on the next renewal date. You retain access until then.
6. To request a refund, return to the subscription screen, tap Report an Issue, explain your reason (e.g., "Accidental purchase" or "Service not as described"), and submit.
   • Apple typically processes refunds within 3 to 5 business days if approved.

Apple's refund window is generous if you act quickly. Most refund requests are approved within 30 days of purchase.

Cancel GoToMyPC on google play (Android)

If you subscribed through Google Play, cancellation and refunds are handled by Google, not GoToMyPC.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • Web method: sign in to your Google account.
2. Tap or click your profile icon in the top right corner, then select Payments and subscriptions.
   • Choose Subscriptions from the menu.
3. Find GoToMyPC in your active subscriptions list and tap or click it.
   • This opens your subscription details page.
4. Tap or click Cancel subscription.
   • Google will show you the cancellation effective date and ask you to confirm.
5. Follow the on-screen prompts to complete the cancellation.
   • Your subscription ends on the next renewal date.
6. To request a refund, return to the subscription and tap or click Report an issue, provide your reason, and submit.
   • Google typically approves refunds within 48 hours if requested within 48 hours of purchase.

Google Play's refund process is fast if you act within 48 hours of purchase. After that, refunds are less likely but still possible if you have a valid reason.

Cancel GoToMyPC via PayPal

If your subscription is billed through PayPal, you cancel through your PayPal account, not GoToMyPC directly.

1. Sign in to your PayPal account at paypal.com.
   • Use your email and password, or your PayPal PIN if you have one set up.
2. Navigate to Settings or Account in the top menu.
   • Look for a section called "Payments" or "Manage payments".
3. Select Manage automatic payments or Subscriptions.
   • This displays all recurring payments and subscriptions linked to your PayPal account.
4. Find GoToMyPC in the list and click on it.
   • PayPal shows your payment history and the next billing date.
5. Click Cancel or Turn off.
   • PayPal will ask for confirmation. Confirm the cancellation.
6. You'll receive a confirmation email immediately. Save this email as proof.
   • Your subscription ends on the next scheduled billing date. No further charges will apply.

Canceling through PayPal stops the subscription immediately at the system level, so even if GoToMyPC tried to charge you again, PayPal would block it.

What happens after you cancel GoToMyPC

Understanding what to expect after cancellation prevents confusion and helps you spot billing problems early.

Your access timeline after cancellation

Once you confirm cancellation, your remote-access service continues until your current billing cycle ends. For example, if you're on a monthly plan and you cancel on the 15th of the month, you keep full access until the end of that month. You will not be charged again after your current period expires.

This grace period means you don't lose access immediately, which is a major advantage if you cancel partway through a billing cycle.

Verify the cancellation on your account

After you cancel, log back into your account (on the platform where you canceled) and verify that your subscription status shows as "Canceled" or "Ending on [date]". This proof protects you if a charge appears on your account unexpectedly.

Take a screenshot of the cancellation confirmation and save your confirmation email. These documents are your proof that you canceled and will be critical if you need to dispute a charge with your bank or file a complaint with the Competition Bureau.

Monitor your next billing statement

Check your bank account or credit card statement on the day after your paid period ends. You should see no charge from GoToMyPC (or from Apple, Google, or PayPal on GoToMyPC's behalf). If a charge appears, document it immediately and move to the dispute section below.

This vigilance catches erroneous charges before they add up and gives you a clear record if you need to escalate the problem.

Refund options and dispute process

Refunds for GoToMyPC depend on when you canceled, which platform you used, and whether the company failed to follow Canadian consumer law.

Refund timeline by platform

If GoToMyPC charged you without consent

If you discover that GoToMyPC charged you after cancellation, or if you never authorized auto-renewal, contact your bank or credit card company immediately. In Canada, you have the right to dispute unauthorized or fraudulent charges under your credit card agreement.

Provide your bank with the following evidence:

• Your cancellation confirmation email and screenshots showing the cancellation date.
• A copy of the unauthorized charge from your statement.
• Proof that you never agreed to auto-renewal (original email receipt, marketing material, or screenshots).
• Your written complaint to GoToMyPC (if you contacted them) and their response.

Your bank will investigate the charge within 30 to 60 days. In most cases, unauthorized charges are reversed in your favor.

Escalate to the competition bureau if necessary

If GoToMyPC made cancellation deliberately difficult or charged you a fee for canceling without your written consent, you can file a complaint with the Competition Bureau at competition.canada.ca. The Competition Bureau investigates violations of the Competition Act and can take enforcement action against the company.

Include in your complaint a clear timeline of your cancellation attempts, evidence of any fees charged, and documentation that the cancellation process was harder than signing up. Tocancel recommends filing this complaint in writing and keeping a copy for your records.

Common mistakes when canceling GoToMyPC

Canceling a subscription feels stressful, and it's easy to take a step that creates problems later. Here are the pitfalls to avoid.

Mistake 1: canceling only your payment method instead of the subscription

Deleting your credit card or PayPal account does not cancel your GoToMyPC subscription. If you remove your payment method without canceling the subscription first, GoToMyPC may flag your account as delinquent and pass your debt to a collections agency. This damages your credit score and creates legal liability.

Always cancel the subscription first through the proper channel, then remove your payment method if you wish. Canceling the subscription tells GoToMyPC you no longer want the service; deleting your card just creates a billing problem.

Mistake 2: assuming cancellation is instant

GoToMyPC processes cancellations at the end of your billing cycle, not immediately. If you cancel mid-cycle and expect your access to stop right away, you'll be disappointed. Your subscription runs until the end of the current period you've already paid for, which is actually in your favor because you don't lose access.

Understand your billing date and when your access actually ends so you don't cancel thinking you're done and then wake up to a surprise charge a month later.

Mistake 3: not saving your cancellation confirmation

If GoToMyPC later claims you never canceled (or charges you again), your cancellation confirmation email is your proof. Without it, you're stuck proving the cancellation happened, which wastes your time and energy.

Screenshot your cancellation confirmation and save the confirmation email to a folder you check regularly. This single step prevents 90% of post-cancellation disputes.

Mistake 4: canceling through the wrong channel

If you subscribed through Apple but tried to cancel through the GoToMyPC website, your cancellation might not work because the two systems aren't linked. Each platform manages subscriptions independently.

Before you cancel, confirm which platform billed you (check your credit card or bank statement; the merchant name tells you). Then cancel through that platform, not GoToMyPC directly.

GoToMyPC pricing and billing overview

Understanding GoToMyPC's pricing structure helps you calculate whether a refund is possible and plan your cancellation timing.

Annual plans offer better value per month but lock you in. If you think you might cancel within a year, the month-to-month plan protects you from wasting money on unused time.

Pricing comparison: GoToMyPC vs. alternatives

If you're canceling GoToMyPC because you've found a better option, this table helps you understand how it compares to other remote-access tools available to Canadians.

Many alternatives are cheaper and equally easy to cancel. If cost is your reason for leaving, Tocancel recommends testing a free or low-cost option first before committing to a long-term plan.

Checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from post-cancellation surprises.

Before you cancel

• Confirm which platform you subscribed through (check your bank or credit card statement).
• Note your current billing date and the next renewal date.
• Log into your GoToMyPC account and verify your subscription details.
• If you need any files or settings, back them up now (you lose access after cancellation ends).
• Take a screenshot of your account page showing the active subscription.

During cancellation

• Follow the correct cancellation steps for your platform (website, Apple, Google, or PayPal).
• Confirm the cancellation on screen and note the effective cancellation date.
• Save or screenshot the cancellation confirmation.
• Save the confirmation email GoToMyPC or the platform sends you.

After cancellation

• Log back into your account and verify the subscription status shows "Canceled" or "Ending on [date]".
• Check your next billing statement (check the day after your current period ends).
• Confirm no new charges from GoToMyPC appear on your account.
• If a charge appears, file a dispute with your bank within 30 days.
• Keep your cancellation confirmation and receipt for at least 6 months.

Where to send a formal cancellation letter (if needed)

In rare cases, if online cancellation fails or GoToMyPC ignores your cancellation request, you can send a formal cancellation letter via registered mail. This creates a paper trail and legal proof of your cancellation intent.

Cancellation address for GoToMyPC

If you need to mail a formal cancellation notice, address it as follows and send it via registered mail with return receipt:

GoToMyPC / LogMeIn Inc.
Attention: Cancellations / Customer Care
Boston, MA, USA

In your letter, include the following information:

• Your full name and email address associated with your GoToMyPC account.
• Your account number or subscription ID (if available).
• Your request to cancel your subscription effective immediately or by the end of your current billing period.
• The date you're sending the letter.
• Your signature.

Request a reply within 10 business days confirming your cancellation. Send the letter via registered mail or courier so you have proof of delivery. Keep a copy of the letter and the delivery receipt for your records.

In Canada, sending a registered letter demonstrates that you made a good-faith effort to cancel and creates legal evidence if you later need to dispute a charge or file a complaint with the Competition Bureau. Tocancel recommends this step only if your online cancellation attempts have failed or been ignored.

Final steps and summary

Canceling GoToMyPC is straightforward when you follow the right process for your platform and document each step. You have clear consumer rights under Canadian law, and companies like GoToMyPC must honor them.

Your next steps are simple:

1. Identify which platform you subscribed through.
2. Follow the cancellation steps for that platform using the guides above.
3. Save your cancellation confirmation email and screenshot.
4. Monitor your next billing statement to confirm no charge appears.
5. If a charge appears, file a dispute with your bank or the Competition Bureau.

Tocancel has helped thousands of Canadian consumers cancel subscriptions just like yours, and we've seen how empowering it is to take control of your own spending. You're not locked in, you have leverage, and canceling is within your control. If you encounter resistance or unauthorized charges, Tocancel recommends escalating your complaint to the Competition Bureau at competition.canada.ca or consulting a consumer rights lawyer if the amount is significant.

Take action today. Cancel your GoToMyPC subscription now, and reclaim that money for something that matters to you.