Cancel Zero: Step-by-Step Guide

How to cancel Zero and stop auto-renewal charges in australia

Why you might want to cancel Zero

Zero is a popular intermittent fasting app that tracks your fasting windows, logs daily habits and delivers educational content to support your health journey. The app offers a free tier with core tracking features, and a paid tier called Zero Plus that unlocks advanced analytics, expert-led content and additional biometric tracking tools. If you've subscribed to Zero Plus and now want to step back or cancel altogether, understanding your cancellation options and rights is essential.

Common reasons Australian users cancel include discovering the free tier meets their needs, frustration with features moved behind a paywall, unexpected renewal charges, or simply outgrowing the app. Whatever your reason, you have clear legal protections and straightforward cancellation methods available to you.

What this section covers

This guide walks you through your cancellation options, your rights under Australian Consumer Law, and the steps you need to take to avoid unwanted charges. At Tocancel, we specialise in helping Australian consumers navigate subscription cancellations and understand what they're entitled to when things go wrong.

How zero's pricing and subscription model work

Zero operates on an auto-renewing subscription model where you pay upfront for premium access and your payment method is charged automatically on each renewal date unless you actively cancel.

Zero plus pricing in australia

Australian users typically choose between two billing cycles for Zero Plus. Both plans renew automatically, and Zero's terms state that continued use after purchase indicates your agreement to ongoing charges. This means you must cancel before your renewal date to avoid the next charge.

Your legal position: you are entitled to cancel at any time before the next billing date, and Zero must not charge you once your cancellation is confirmed.

Why tracking your renewal date matters

Many Australian users miss their cancellation window because they lose track of when their subscription renews. If you pay monthly, your renewal date is 30 days after your last charge. If you pay annually, it's 365 days after your last charge. Mark this date in your calendar or set a phone reminder one week before so you have time to cancel without rushing. Tocancel recommends checking your email for renewal reminders from Zero as well, though these are not always reliable.

Your rights under australian consumer law

When you cancel a subscription in Australia, your protections are anchored in the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010 (Cth). Understanding these rights puts you in a stronger position if Zero refuses to cooperate or if you suspect you have been charged unfairly.

The 14-day cooling-off period for digital content

Under Australian Consumer Law, you have a 14-day cooling-off period from the date you purchase a subscription to digital content. This means if you signed up to Zero Plus and have barely used the app, you can cancel within 14 days and request a refund. However, this right has one important limitation: it only applies if you have not substantially accessed the content. If you have used the app regularly, Zero may argue that you have already received the benefit of the service and a refund is not warranted.

To claim your cooling-off refund, contact Zero in writing, reference the date of your purchase, and clearly state that you are exercising your statutory right to cancel within the 14-day period. Keep a copy of this communication for your records.

Consent and automatic renewal requirements

Australian Consumer Law requires that Zero obtain your explicit, informed consent before charging you for an ongoing subscription. This consent must be clear and not buried in fine print. If Zero charged you without obtaining clear consent, or if the charge was misleading (for example, if the renewal price was different from what you were quoted), you have grounds to dispute the charge. Your legal position is strong here: the onus is on Zero to prove they had your genuine consent before charging you.

Disputing unauthorised or unfair charges

If Zero has charged you without your permission or if you notice an unexpected renewal charge, you have two escalation paths. First, contact Zero directly and request a refund in writing, referencing the date of the charge and your cancellation request. If the company refuses, lodge a dispute with your bank or credit card provider within 60 days of the charge appearing on your statement. Your bank can reverse the charge if they agree it was unauthorised or entered into unfairly. Additionally, you can lodge a complaint with the Australian Consumer and Competition Commission (ACCC) if you believe Zero has engaged in misleading or deceptive conduct.

Tocancel advises keeping all evidence of your cancellation request, including emails, screenshots and correspondence with Zero, as this strengthens your dispute claim with your bank.

How to cancel Zero: step-by-step methods

Zero offers multiple cancellation methods for Australian users. The approach you choose depends on whether you subscribed via Apple App Store, Google Play Store, your web browser, or directly through Zero's website.

Cancel Zero plus via apple app store

If you subscribed to Zero Plus through your Apple iPhone or iPad, you must cancel through the App Store settings, not through the app itself.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find and tap "Zero" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will send you a cancellation confirmation email immediately.

Your subscription will remain active until the current billing period ends, and then it will be cancelled automatically. You will not be charged again. If you cancel after your renewal date but before you expected, you may be eligible for a pro-rata refund; contact Apple Support to request this.

Cancel Zero plus via google play store

If you subscribed through an Android device, follow these steps to cancel your subscription.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Find and tap "Zero".
5. Tap "Cancel subscription" at the bottom of the screen.
6. Follow the prompts to confirm your cancellation.

Google will send a confirmation email to your registered account address. Your subscription will end at the next billing date, and no further charges will be applied. If you need to cancel immediately and receive a refund for the current period, contact Google Play Support with evidence of your cancellation request.

Cancel Zero plus via web or email

If you subscribed directly through Zero's website or are unsure which platform you used, you can cancel by contacting Zero's support team directly.

1. Visit the Zero 4 Energy contact page or locate their support email address (typically listed in your account settings or confirmation email).
2. Send a cancellation email to their support team with the subject line "Subscription Cancellation Request".
3. Include your full name, email address linked to your Zero account, and the date you wish your subscription to end (ideally your next renewal date).
4. Request written confirmation of your cancellation.
5. Keep a copy of this email and any response for your records.

Zero's support team typically responds within 2-3 business days. If they do not confirm your cancellation within one week, follow up with a second email. Tocancel recommends sending this email at least 7 days before your renewal date to allow time for processing.

Cancel by contacting Zero directly by post

If you prefer a formal paper trail, you can send a written cancellation notice to Zero's Australian office.

1. Write a letter stating your name, email address and the date you wish to cancel your Zero Plus subscription.
2. Address the letter to: Level 1, 5 George Street, North Strathfield, NSW 2137, Australia.
3. Send the letter via registered post or tracked mail so you have proof of delivery.
4. Allow 5-7 business days for processing after delivery.

Keep your registered post receipt and a copy of your letter. This method creates a strong legal record and is particularly useful if you later need to dispute a charge with your bank or lodge a complaint with the ACCC.

What to do after your cancellation

Cancelling is only half the battle; verifying that your subscription has been stopped is equally important.

Verify your cancellation and monitor billing

After you submit your cancellation request, wait at least 48 hours for it to process. Then check your app account settings to confirm your subscription status shows as "cancelled" or "inactive". If you cancelled via Apple App Store or Google Play, check your subscription status in the relevant store settings as well. Tocancel recommends taking a screenshot of this confirmation for your records.

Monitor your bank or credit card statement for the next billing cycle. If your renewal date passes and no charge appears, your cancellation was successful. If a charge does appear after you cancelled, contact Zero immediately to request a refund, then dispute the charge with your bank if needed.

Request a refund if you were charged after cancellation

If Zero charged you after you submitted a valid cancellation request, you are entitled to a refund. Contact Zero's support team with a refund request, attach a copy of your cancellation email or postal confirmation, and specify the charge date you wish to dispute. If they refuse, lodge a dispute with your bank within 60 days of the charge appearing on your statement. Your bank can reverse the transaction if you provide evidence that you cancelled before the charge date.

Under Australian Consumer Law, Zero has a duty to process refunds promptly. If they delay or refuse without reasonable cause, you can escalate to the ACCC or seek advice from a consumer rights advocate.

Common cancellation mistakes to avoid

Many Australian users accidentally keep paying for Zero because they overlook a critical step or misunderstand the timing. Here are the pitfalls to sidestep.

Mistake 1: deleting the app without cancelling

Deleting the Zero app from your phone does not cancel your subscription. Your payment method will still be charged on the renewal date. You must cancel through the App Store, Google Play Store or by contacting Zero directly. Tocancel emphasises this because it is the single most common reason users incur unwanted charges.

Mistake 2: missing the renewal date

If your renewal date falls on a weekend or public holiday, Zero's systems typically charge you on the next business day. If you intended to cancel before that date but submitted your request after the charge went through, you are no longer in the 14-day cooling-off window and a refund becomes more difficult to obtain. Mark your renewal date at least one week in advance and cancel early.

Mistake 3: not confirming cancellation in writing

If you cancel by phone or through an in-app chat feature, you have no record that you made the request. Always ask for written confirmation via email, or send your cancellation request in writing yourself so you have proof. This is essential if you later need to dispute a charge with your bank or file a complaint.

Mistake 4: assuming renewal emails are reliable

Zero may send you an email reminder before your renewal date, but these reminders can be delayed, lost or caught in spam filters. Do not rely on them. Set your own phone calendar reminder for one week before your renewal date instead.

Comparison: cancellation methods at a glance

Different cancellation routes have different processing times and levels of formality. Choose the method that gives you the most confidence and documentation.

Zero contact details and mailing address

Use these contact details to reach Zero's support team or submit a formal cancellation notice.

Write to Zero

Send your cancellation letter or formal dispute to:

Zero 4 Energy
Level 1, 5 George Street
North Strathfield, NSW 2137
Australia

Send via registered post or tracked delivery so you have proof of arrival. Allow 5-7 business days for processing.

Email or phone Zero

Visit Zero's contact page at zero4energy.com.au/contact-us for current email and phone support details. Response times vary, but Tocancel recommends following up within 7 business days if you do not receive confirmation of your cancellation request.

Final checklist: ready to cancel Zero

Before you submit your cancellation, use this checklist to ensure you have everything in place.

• Know your next renewal date (check your last email receipt or app settings).
• Gather your account email address and any subscription confirmation details.
• Choose your cancellation method and note the processing time.
• If cancelling by email or post, draft your message and keep a copy.
• Submit your cancellation request at least 7 days before your renewal date.
• Take a screenshot of your confirmation email or app settings after cancellation.
• Mark your calendar to check your bank statement on the renewal date.
• If a charge appears, contact Zero within 2 business days to dispute it.

Taking these steps ensures you have the documentation and timeline you need if any dispute arises with Zero or your bank.

Why tocancel is your partner in subscription cancellation

Cancelling a subscription should be straightforward, but companies often make it deliberately difficult. Tocancel exists to demystify the process, translate your legal rights into plain language, and empower you to take control of your spending.

Whether you are cancelling Zero, another fitness app, or a streaming service, the principles are the same: understand your rights under Australian Consumer Law, follow the correct cancellation method, document your request in writing, and verify that the charge has stopped. Tocancel has helped thousands of consumers cancel subscriptions, recover unwanted charges and avoid future billing traps. If you need guidance specific to your situation, visit Tocancel today to find detailed cancellation guides for hundreds of Australian and international services, or escalate your dispute with confidence knowing your consumer rights are on your side.