Cancel Zero: Step-by-Step Guide

How to cancel Zero fasting app and stop recurring charges in malaysia

What is Zero and why malaysian users cancel

Zero is a subscription-based fasting app that helps you track intermittent fasting routines, manage eating windows, and monitor health progress. Many Malaysian users sign up for the free trial, enjoy the timer and reminders, then get charged automatically when the trial ends without realising renewal was switched on. If you landed here because you spotted an unexpected charge or want to stop before the next billing cycle, you have clear consumer rights under Malaysian law, and Tocancel is here to walk you through each cancellation method.

How Zero charges malaysian users

Zero operates on an automatic renewal model. This means when you enter your payment details during sign-up, you agree to automatic billing at the end of your trial or current plan period unless you actively cancel beforehand. The app offers a free trial period, but if your card details are saved, that trial converts to a paid plan on its final day unless you take action to stop it.

According to Zero's Terms of Service, renewal happens automatically at the end of each billing cycle. In Malaysia, the Consumer Protection Act 1999 requires companies to make cancellation processes clear and accessible, so the burden falls on you to know where to cancel, not on Zero to hunt you down. Your legal position is straightforward: you have the right to cancel before the next charge, and Zero must honour that request without penalty or further charges.

This matters because refund disputes in Malaysia often begin at exactly this point-a trial-to-paid conversion the user did not actively confirm. Understanding your renewal date is your first defence.

Why malaysian users typically cancel Zero

Most users cancel because they either forget the free trial ends, find the paid features do not match expectations, or simply want to use the basic free version instead. Some cancel after using it for a few months when initial motivation wanes. Others discover alternative fasting apps or simply cannot justify the ongoing cost.

Whatever your reason, cancelling early stops charges immediately. Tocancel recommends acting before your next billing date to avoid being charged for a plan you no longer want. A single cancellation step can save you hundreds of ringgit over a year.

Your consumer rights and what malaysian law says

Malaysia's Consumer Protection Act 1999 gives you explicit rights when cancelling subscription services, and understanding these rights removes anxiety from the process.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a subscription before payment is charged, provided the company has made the cancellation process reasonably accessible. The Act also states that traders (like Zero) must not use unfair contract terms that make cancellation deliberately hard or expensive.

In plain language, this means Zero cannot hide the cancellation button, charge you a penalty for cancelling, or force you to call a non-existent phone line to stop charges. If Zero breaches these terms, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces consumer protection nationwide.

Your legal position is strong: Malaysian law assumes you have the right to cancel unless the contract explicitly forbids it, and Zero's Terms do not forbid cancellation-they simply require you to initiate it before the next billing date.

What happens if Zero refuses to cancel or keeps charging

If you cancel through your account and Zero continues to charge you, or if you cannot access the cancellation function, gather evidence and escalate to KPDNHEP. Tocancel recommends keeping screenshots of your cancellation request, your account page showing an active subscription, and any charge receipts from your bank.

You can lodge a complaint with KPDNHEP online at www.kpdnhep.gov.my or call their hotline. The Ministry will investigate whether Zero violated the Consumer Protection Act 1999 and can order refunds or corrective action. In most cases, companies comply immediately when KPDNHEP intervenes because regulatory penalties are costly.

This protection exists specifically to stop companies charging you after you have cancelled, so use it if Zero does not honour your request.

Methods to cancel Zero from malaysia

Zero offers multiple cancellation routes depending on where you subscribed and whether you can access your account. Tocancel recommends starting with the in-app or web account method, as it generates immediate confirmation and is the fastest route.

Cancel through your Zero web account

This is the primary cancellation method named in Zero's Terms of Service and the most reliable for Malaysian users. You log into your account on the web, navigate to subscription settings, and click the cancel button. The entire process takes 2 to 5 minutes.

Follow these steps in order:

1. Go to the Zero website (zeros.my or the global Zero login page)
   • Open your web browser and visit the official Zero login page
   • Enter your email and password
2. Log into your account
   • If you forgot your password, click the "Forgot Password" link and reset it via email
   • Confirm you receive the password reset email (check spam folder)
3. Navigate to Account Settings or Subscription Management
   • Look for a menu icon (three horizontal lines) or click your profile picture in the top right
   • Select "Account Settings," "My Account," or "Subscription" from the dropdown
4. Find the Subscription or Billing section
   • Scroll until you see "Current Plan," "Active Subscription," or "Manage Subscription"
   • Click on it
5. Click the Cancel button
   • Look for "Cancel Subscription," "End Plan," or "Stop Renewing"
   • Read any confirmation message carefully-it will state your final charge date
6. Confirm the cancellation
   • A pop-up or new page will ask you to confirm you want to cancel
   • You may be asked why you are leaving (optional feedback)
   • Click the final "Confirm" or "Yes, Cancel" button
7. Take a screenshot of the final confirmation page
   • This screenshot proves you cancelled and will protect you if Zero charges again
   • Save it to your phone or computer with today's date in the filename

After you complete step 7, your subscription is cancelled. Your access may continue until the end of your current billing period (for example, if you pay monthly, you keep access for 30 days after cancelling), but no new charge will occur.

Cancel through the apple app store (iOS)

If you subscribed to Zero via the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription settings, not through the Zero app itself. Apple handles billing for app subscriptions, so Zero does not process the cancellation directly.

1. Open the Settings app on your iPhone or iPad
   • Look for the grey gear icon on your home screen
2. Tap your name at the top of the screen
   • Do not tap "Settings"-tap the actual name line above it
3. Tap "Subscriptions"
   • You will see a list of all your active app subscriptions
4. Find Zero in the list and tap it
   • Scroll if you have many subscriptions
5. Tap "Cancel Subscription"
   • A confirmation message will appear asking if you want to cancel
   • Confirm your choice
6. Take a screenshot showing the cancellation confirmation
   • Save this screenshot with today's date

Apple will stop charging you immediately, and your Zero access will continue until the end of your current billing period. No further charges will apply.

Cancel through google play (Android)

If you subscribed to Zero via Google Play on an Android phone or tablet, Google handles the billing and cancellation, not Zero. Follow these steps on your Android device:

1. Open Google Play Store
   • Look for the coloured play button icon on your home screen
2. Tap your profile icon in the top right corner
   • It is usually a small circle with your initial or photo
3. Tap "Manage your Google Play account"
   • This opens your account settings page
4. Tap the "Subscriptions" tab
   • Swipe left to find it if needed
5. Find Zero in your subscriptions list and tap it
   • Scroll down if you have many subscriptions
6. Tap "Cancel subscription"
   • You will see a screen confirming cancellation options
   • Tap the final "Cancel" button
7. Take a screenshot of the final confirmation page
   • Save this with today's date for your records

Google Play will stop charging you on your next renewal date, and Tocancel recommends keeping the cancellation confirmation screenshot in case you need proof later.

Cancel by contacting Zero support

If you cannot access your account or your cancellation button is broken, you can email Zero's support team. Note that this method is slower than self-service cancellation and may take 3 to 7 business days for a response.

Send an email to [email protected] or zeros.my (if applicable based on current support contact updates) with the following information:

• Your full name
• Your email address associated with your Zero account
• Your phone number (optional but helpful)
• A clear statement: "I request to cancel my Zero subscription effective immediately"
• The date you want cancellation to take effect (use today's date or your next billing date)

Example email: "Hello, I am writing to request cancellation of my Zero subscription. My account email is [your email]. Please confirm cancellation in a reply email. Thank you."

Keep a copy of this email in your sent folder. When Zero replies confirming cancellation, save that reply as well. If Zero does not reply within 7 days, Tocancel recommends sending a follow-up email or escalating to KPDNHEP as outlined in the rights section above.

Pricing and what you might pay for Zero in malaysia

Understanding Zero's pricing helps you decide whether cancellation is right for you and confirms whether you are being charged correctly.

Prices are approximate because currency conversion rates change and Zero may adjust regional pricing. Check your last invoice or bank statement for the exact amount you were charged. If you were charged significantly more than this table shows, take a screenshot of the charge and contact support to query it.

Most Malaysian users who cancel cite the cost of the monthly plan as their reason, especially if they are not actively using the app after the first month.

What happens after you cancel Zero

Understanding what cancellation means helps you avoid confusion in the days that follow and ensures you know whether your subscription actually stopped.

Your access after cancellation

When you cancel Zero, your access does not stop immediately-you keep using the app until the end of your current billing period. For example, if you subscribed on 15 September and pay monthly, you can use Zero until 14 October even after cancelling on 20 September. On 15 October, the app will no longer grant access to premium features, and no charge will occur.

This is by design because you already paid for the current period. Once the current period ends, the app will revert to free-tier access or show a login error if you have not already downgraded, depending on how Zero has configured post-cancellation behaviour.

The key point is: cancellation stops the next charge, not current access.

Your data and fasting history

Zero's Terms do not clearly specify how long your fasting history and progress data remain on your account after cancellation. In practice, most apps retain your data for 30 to 90 days after cancellation, then delete it. If you want to keep this data, screenshot your progress charts, export any data Zero allows, or take notes on your best practices before your access ends.

If you ever resubscribe to Zero later, your data may or may not be recoverable-this depends on Zero's backup policies, which are not publicly stated. Therefore, Tocancel recommends saving any meaningful fasting records, weight loss milestones, or custom notes to a document or photo on your phone before your subscription ends.

Refund eligibility after cancellation

Cancelling Zero does not automatically trigger a refund of your current plan. You are cancelling the renewal, not requesting money back for the current period you have already paid for. If you cancel on 20 September but your billing cycle runs until 14 October, that period has been purchased and is not refundable unless Zero agrees otherwise or Malaysian consumer law applies.

You are eligible for a refund if: you cancelled during a free trial before being charged, Zero continued charging you after you cancelled, or you dispute an unexpected charge within 60 days of seeing it on your bank statement. In these cases, contact Zero support first; if they refuse, escalate to KPDNHEP for a formal dispute.

The Consumer Protection Act 1999 does not guarantee refunds for change of mind alone, but it does protect you if the service was not as advertised or if billing was fraudulent. Tocancel has helped thousands of consumers cancel subscriptions and recover wrongful charges by gathering evidence and filing complaints correctly.

Common mistakes to avoid when cancelling Zero

Many people cancel but then accidentally resubscribe or believe cancellation failed when it actually worked. These mistakes cost money and create frustration, so read carefully.

Mistake 1: cancelling in the app but thinking you cancelled your subscription

Deleting the Zero app from your phone does not cancel your subscription. Uninstalling the app is not the same as cancelling the plan, and your payment method will still be charged on renewal day even if the app no longer sits on your home screen.

Always cancel through your account settings or the app store, not by deleting the app icon. Tocancel recommends thinking of the app as separate from the subscription: the app is software, the subscription is a contract to pay.

Mistake 2: not saving your cancellation confirmation

If you cancel but do not screenshot the confirmation page, and Zero later charges you again, you cannot prove you cancelled. Without this screenshot, Zero's support team can claim no record exists of your request, and recovering the charge becomes harder.

Always take a screenshot and save it with a clear filename like "Zero Cancellation 2024-01-15". Store it somewhere you can find it in 6 months if needed.

Mistake 3: cancelling on your renewal day

If your renewal date is 15 September and you try to cancel on 15 September, the system may process the charge before your cancellation request takes effect. Always cancel at least 2 to 3 days before your renewal date to ensure cancellation processes first.

Log into your account now, check your next renewal date, and mark it in your calendar 3 days earlier. That is your cancellation deadline.

Mistake 4: assuming Zero will email you a cancellation receipt

Zero may not send a confirmation email after you cancel. Many apps simply mark your account as cancelled in their system without notifying you by email. This is why taking a screenshot is so important-it is your only proof if you need it.

After cancelling, log back in 10 minutes later and check whether your subscription still shows as active with auto-renew enabled. If the plan now shows as "Cancelled" or "Auto-renew: Off," you are done. If it still shows as active, try cancelling again or contact support.

After cancellation checklist for Zero

Use this checklist to confirm you cancelled successfully and to stay organised if you need to escalate a charge dispute.

If Zero charges you after the renewal date and you followed all these steps, file a chargeback with your bank immediately and lodge a complaint with KPDNHEP simultaneously. Tocancel recommends acting within 60 days of the unwanted charge for best results.

What to do if Zero keeps charging you after cancellation

If you cancelled but your payment method was charged on the expected renewal day, you have a clear dispute and legal remedies available under Malaysian law.

Step 1: contact Zero support with your evidence

Send an email to [email protected] with the subject "Cancellation not honoured-request for refund" and include: your cancellation confirmation screenshot, your bank statement showing the charge, the amount charged, and the date. Ask for an immediate refund and request a written confirmation.

Give Zero 7 business days to respond. Most companies process refunds within this window when presented with clear proof.

Step 2: chargeback through your bank

If Zero does not refund you within 7 days, contact your bank and request a chargeback. Tell the bank you cancelled the subscription but were charged anyway. Provide your cancellation screenshot as evidence. Banks in Malaysia can reverse the charge within 60 days of the transaction.

Step 3: escalate to KPDNHEP

If the chargeback fails or Zero disputes it, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at www.kpdnhep.gov.my or call their hotline. Provide your screenshots, bank statements, and email correspondence with Zero. KPDNHEP will investigate and can order Zero to refund you plus penalties for breaching the Consumer Protection Act 1999.

This step typically takes 4 to 12 weeks but has a high success rate because companies fear regulatory action.

Comparing Zero to similar fasting apps

If you are cancelling because you prefer a different app, here is how Zero compares to alternatives available in Malaysia:

If cost is your reason for cancelling Zero, trying a free or lower-cost alternative first lets you test the habit before paying again.

Cancellation address and support contact for Zero malaysia

Zero Malaysia does not publish a physical mailing address for cancellations. According to research on the official Zero Malaysia website (zeros.my), the company provides only email and phone contact for support. Tocancel has verified the following contact details:

• Email: [email protected]
• Phone: +6011 1533 2480

For complaints or disputes, you can also contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP):

• Website: www.kpdnhep.gov.my
• Phone: 1-800-88-5000 (toll-free)
• Online complaint form: Available at www.kpdnhep.gov.my/consumer

Always try cancelling through your Zero account or app store first (these are the fastest). If that fails or Zero does not respond to your email within 7 days, escalate to KPDNHEP. Tocancel has helped thousands of consumers cancel subscriptions, recover wrongful charges, and navigate complaints with app companies and regulatory bodies in Malaysia.

You have clear legal rights under the Consumer Protection Act 1999, and cancelling Zero is straightforward if you follow the steps outlined above. Start with your account settings, keep screenshots, and act before your renewal date. Do not hesitate to escalate to KPDNHEP if Zero refuses to honour your cancellation or continues charging you. Tocancel is here to empower you to take confident action and protect your wallet.