Cancel Julep: The Right Way to Protect Your Wallet

How to cancel your Julep subscription and reclaim your consumer rights in australia

What is Julep and why australians are cancelling

Julep is a US-based beauty brand that became well known in Australia for its Maven monthly subscription box service. For over a decade, Maven delivered curated and customisable nail polish, makeup and skincare products to subscribers' doors. The programme operated on two main tiers: a customisable option starting around A$37 per month, and a premium Luxe version priced at approximately A$60 monthly. In 2019, Julep retired the Maven subscription entirely, pivoting to direct product sales. Many Australian subscribers discovered they were still being charged, received store credit instead of refunds, or held prepaid credit they could no longer use.

If you signed up for Maven during its active years, you hold Julep account credit, or you've been charged unexpectedly, you have consumer rights that protect you. Tocancel exists to help you understand those rights and take confident action to cancel and recover money where you're entitled to it.

Common reasons australians cancel Julep

Subscribers report a consistent pattern of frustration. Many people joined Maven for the promised value but encountered unclear renewal windows, tight cancellation cut-off dates that triggered surprise charges, and slow or unhelpful responses from customer service. When Julep retired Maven in 2019, the company issued store credit or gift cards instead of refunds to prepaid subscribers. This decision left thousands of Australian customers angry and financially disadvantaged. Others continued to be charged after the service ended, or discovered they held unused credit they couldn't easily redeem. If any of these situations apply to you, cancelling and claiming your rights is your strongest move.

The financial impact of unused or unwanted Julep credit

Maven subscription charges ranged from A$37 to A$60 per month depending on your plan. Subscribers who continued paying after the service retired, or who received gift cards they never used, have lost significant money. Tocancel has helped thousands of Australian consumers audit their recurring charges and reclaim funds from forgotten or forced subscriptions. Julep subscriptions are among the services Australians most frequently discover they're still paying for or have credit locked into.

Understanding your consumer rights under australian law

You have legal protections when dealing with Julep subscriptions, even though the company operates from the United States. Australian Consumer Law applies to any goods or services sold to you in Australia, regardless of where the seller is based.

Your legal position and what australian consumer law says

Under the Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010), you have the right to receive goods and services that are of acceptable quality, fit for purpose, and delivered as promised. If Julep charged you after retiring Maven, issued credit instead of a refund you requested, or made cancellation difficult, the company may have breached your consumer rights. You also have the right to cancel a subscription service, and the company must act on that cancellation promptly without imposing unreasonable barriers or fees.

The Australian Competition and Consumer Commission (ACCC) enforces these rights and investigates complaints against companies that engage in unfair contract terms or misleading conduct. If Julep refuses to cancel your subscription, process a refund you're entitled to, or release unused credit, the ACCC is the body you can escalate to.

Your right to cancel and claim refunds

You have the automatic right to cancel a subscription at any time. The company must not lock you into unwanted charges or impose unreasonable exit fees. If you paid for Maven or hold Julep credit that the company has made difficult to use, and the service is no longer available, you have a strong claim for a refund under Australian Consumer Law. Your position is stronger still if you were charged after the service was retired, or if Julep issued credit without your request instead of offering a refund.

Tocancel recommends documenting every charge, every cancellation attempt, and every communication with Julep. These records are your evidence if you need to escalate to the ACCC or dispute charges with your bank.

Historical Julep maven pricing and what you might have paid

Understanding what you paid and why helps you calculate refunds owed and strengthens your cancellation claim. This table shows the two main Maven subscription tiers as they operated before retirement in 2019, converted to approximate Australian dollars.

How to contact Julep and cancel your subscription

Julep operates from the United States, so cancellation requests must go through international contact channels. The company does not maintain an Australian office or local phone line, which means you'll need to reach out via a US toll-free number or email. Tocancel recommends using a combination of phone and email to ensure you have written proof of your cancellation request.

Your cancellation contact methods

Julep provides three main contact options for subscription management and cancellation. Each has different response times and certainty levels, so choose the method that best suits your urgency and preference for written confirmation.

1. Call 1-877-651-3292 (US toll-free number)
   • This is the fastest method if you can reach a live agent during US business hours
   • The time difference works against you: US Pacific Time is typically 17 to 18 hours behind Australian Eastern Time
   • Call early in your morning (late evening US time) or late in your evening (early morning US time) for the best chance of reaching someone
   • Ask the agent to confirm your cancellation in writing and request a reference number
2. Email [email protected] (primary Maven subscription address)
   • Use this if you prefer written confirmation on record
   • Write a clear subject line: "Cancellation request for [your account email or name]"
   • State your full name, account email address, and the date you want the cancellation to take effect
   • Explain whether you're owed a refund due to the Maven service closure, unexpected charges, or unused credit
   • Request written confirmation of your cancellation within 5 business days
   • Allow 7 to 10 business days for a response; if you don't hear back, follow up
3. Email [email protected] or [email protected] (alternative contact addresses)
   • Use these if your initial email to [email protected] does not receive a response within 10 days
   • Send the same cancellation message with a note that this is a follow-up to your previous request
   • Multiple contact points increase your chances of reaching someone who can action your request

Do not rely on phone contact alone. Email creates a permanent record that protects you if you need to escalate to the ACCC or dispute charges with your bank.

Step-by-step cancellation process

Follow this sequence to cancel your Julep subscription and protect your position if the company disputes your request.

1. Gather your account information
   • Find the email address associated with your Julep or Maven account
   • Locate any payment confirmation emails or statements showing charges from Julep
   • Write down any account or order numbers that appear on your records
   • Note the date you first subscribed and the date the Maven service was retired (2019) if relevant
2. Send your first cancellation email
   • Email [email protected] with a clear, professional subject line
   • Write: "I request immediate cancellation of my Julep subscription effective [today's date or your preferred date]. Please confirm this cancellation in writing within 5 business days. My account email is [your email]. I request written confirmation of this cancellation."
   • If you're owed a refund, add: "I also claim a refund for [amount and reason]. I was charged after Maven was retired / I received credit instead of a refund / I have unused prepaid credit due to the service closure."
   • Send this email and keep a copy for your records
3. Wait for a response
   • Allow 5 to 7 business days for a reply
   • If you receive confirmation, save this email permanently
   • If you receive no response after 7 days, move to step 4
4. Follow up if needed
   • Email [email protected] and [email protected] with the same cancellation request and a note that this is a follow-up to your initial email
   • Wait another 5 to 7 business days
   • If you still receive no response or a refusal, move to step 5
5. Dispute the charges with your bank
   • Contact your bank or credit card company and report that Julep refused to cancel your subscription or process a refund
   • Provide copies of your cancellation emails and any response (or evidence that Julep ignored your requests)
   • Ask your bank to reverse any charges made after your cancellation request date
   • Many banks will reverse charges within 30 to 60 days if you can demonstrate you requested cancellation
6. Escalate to the ACCC
   • Visit the ACCC website at accc.gov.au and lodge a formal complaint
   • Provide copies of your cancellation emails, bank statements showing charges, and any communications from Julep
   • The ACCC investigates complaints about unfair contract terms, misleading conduct and subscription service breaches
   • You can also request the ACCC investigate if Julep locked you into unwanted charges or refused to honour your cancellation rights

Tocancel strongly recommends following this sequence rather than relying on phone contact alone. Written records protect you and make escalation to your bank or the ACCC much faster and more effective.

What happens after you cancel your Julep subscription

Cancellation is not instant; you need to understand what to expect after you submit your request so you can monitor for charges and follow up if necessary.

Timeline and what to monitor

After you email your cancellation request, Julep should stop charging you within 1 to 3 billing cycles. However, the company's inconsistent customer service means some people experience delayed cancellation. Check your bank or credit card statement weekly for 4 weeks after your cancellation request to confirm that charges have stopped. If Julep charges you again after your cancellation date, you have clear evidence that the company failed to honour your request.

If you hold Julep store credit or a gift card, note that the company has not automatically returned this money. Your credit does not expire (under Australian Consumer Law, gift card terms must be fair), but Julep may make redemption difficult. If you cannot use the credit and the company refuses to refund it, this becomes part of your ACCC complaint or bank dispute.

Claiming your refund

You are entitled to a refund if you were charged after Maven was retired in 2019, if you hold unused store credit due to the service closure, or if you were overcharged for a subscription you tried to cancel. Send a separate refund request email to [email protected], [email protected] and [email protected] stating the amount owed and your reason. Ask the company to process the refund to your original payment method within 14 days. If Julep refuses or ignores your refund request after 10 days, escalate to your bank or the ACCC. Tocancel advises keeping detailed records of every charge, cancellation email, and response so you can prove your refund claim.

Common cancellation mistakes and how to avoid them

Many people understandably get frustrated when cancelling a subscription, especially one that has already caused them financial loss. Understanding the traps can help you avoid making your situation worse.

Mistakes that weaken your position

Relying on phone calls without written follow-up is the most common mistake. You call, speak to an agent, and assume you're cancelled, only to be charged again the next month with no evidence of your request. Instead, always send an email confirmation after any phone call, stating the date you called, the agent's name (if you have it), and what you were told. This creates a paper trail.

Another mistake is ignoring charges after your supposed cancellation. If Julep charges you after you requested cancellation, this is actionable evidence that the company failed to honour your request. The sooner you report it to your bank or the ACCC, the faster you can recover the money.

Do not accept vague promises from customer service such as "we'll process it" or "it should stop next month." Insist on a confirmation email with a reference number and a specific cancellation date. If an agent refuses to provide this, escalate your request to a different contact address immediately.

How tocancel helps you cancel and recover money

Tocancel is a free service that helps Australian consumers understand their rights, draft cancellation requests, and escalate complaints when companies refuse to cancel or refund. Tocancel has helped thousands of consumers cancel unwanted subscriptions, including Julep, and recover money owed under Australian Consumer Law. Whether you're still being charged, hold unused credit, or were overcharged when Maven closed, Tocancel provides step-by-step guidance, template emails, and information about your legal rights and how to enforce them.

Visit tocancel.com to find cancellation guides for hundreds of Australian subscription services, access template cancellation emails you can personalise, and learn how to escalate complaints to the ACCC or your bank. Tocancel also hosts reviews and complaints from other Australians who have cancelled the same service, so you can see what worked for them and what traps to avoid.

Key takeaways and next steps

You have consumer rights that protect you against unfair subscription charges, forced credit, and refusal to cancel. Julep is a US company, but Australian Consumer Law applies to any service sold to you in Australia. Contact Julep by email ([email protected], [email protected], [email protected]) or phone (1-877-651-3292) and request cancellation in writing. Keep copies of every email and every response. If Julep ignores your request or refuses to cancel, dispute the charges with your bank or lodge a complaint with the ACCC at accc.gov.au. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds; visit tocancel.com to access templates, guides and escalation advice for your situation.

Julep contact details and mailing address

Julep does not maintain an Australian office, so you cannot send a physical letter to an address in Australia. All cancellation requests must be made by phone or email. If you need to send written correspondence by post, the company's US mailing address is as follows:

Julep (Maven)
Seattle, WA
United States

However, email is faster and creates a better record. Use [email protected], [email protected] or [email protected] for cancellation requests. For urgent issues, call 1-877-651-3292 during US business hours, but always follow up with an email confirming your cancellation request. If you need help drafting your cancellation email, escalating to the ACCC, or understanding your consumer rights in detail, Tocancel provides free templates and guides at tocancel.com.