Cancel Julep: The Right Way to Stop Charges

How to cancel Julep and stop beauty box charges in 2026

What Julep is and why you might want to cancel

Julep is a U.S.-based beauty brand that sells makeup, skincare, and wellness products directly through its website. For several years, Julep operated Maven, a monthly subscription service that delivered personalized beauty boxes to subscribers around the world, including the Philippines. At its peak, Maven cost approximately ₱25 per month and promised curated product selections based on your skin type and beauty preferences. Many Philippine customers enrolled for convenience, only to discover later that recurring charges were still appearing on their payment methods long after they stopped using the service or decided to try other brands.

Today, Julep continues to sell beauty products online, but the transparency around active subscription offerings remains inconsistent. Whether you joined an old Maven list, a rewards program, or a current promotional subscription, the cancellation process is rarely spelled out clearly on the company's website. This lack of clarity is precisely why you need a documented cancellation strategy, particularly if you live in the Philippines and face delays with international customer service responses. At Tocancel, we help you navigate exactly this kind of situation with confidence.

The subscription model Julep operated

When you enrolled in Maven or any recurring Julep plan, you gave the company permission to charge your payment method automatically each month until you formally cancelled. The service promised personalized selections based on your beauty profile, but like all subscriptions, your charges continued indefinitely unless you took explicit action. Inaction does not equal cancellation, and silence from customer support does not mean your subscription has stopped. Many Philippine customers experienced phantom charges weeks or months after they believed they had cancelled, leaving them frustrated and out of pocket.

Why cancellation with Julep becomes complex

Julep operates from Seattle in the United States, with customer support available Monday to Friday, 9 AM to 6 PM Eastern Standard Time (EST). If you live in the Philippines, this time zone difference adds 12-13 hours to response times. Additionally, Julep does not publish a clear, clickable "cancel subscription" option on its website or account dashboard. Instead, the company relies primarily on email support, a slower method that leaves you vulnerable if disputes arise about whether the company received your cancellation request. Tocancel exists to document every step of your cancellation, ensuring you retain proof and avoid continued charges after you have ended your service.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your primary legal protection when cancelling any subscription service, including Julep.

What the consumer act guarantees you

Under Republic Act No. 7394, Philippine law requires all businesses, including international companies like Julep, to honour your cancellation requests within a reasonable timeframe and to cease billing your account immediately. Your legal position is clear: once you notify Julep of your cancellation request, the company must stop all recurring charges. If Julep continues to debit your card after you have cancelled, that constitutes a violation of consumer protection law, and you have the right to dispute the charges with your bank, credit card issuer, GCash, or Maya account.

The Consumer Act also entitles you to a refund for any charges made after your cancellation was confirmed in writing. If you cancelled by email, that email serves as legal proof of your cancellation request. You do not need to be a Philippine citizen to enjoy these protections; the law covers all consumers transacting with businesses in the Philippines, including online purchases and subscriptions. Tocancel helps you gather and organize this proof so you can escalate disputes confidently if needed.

What to do if Julep refuses to cancel or continues charging

If you send a cancellation request to Julep and the company continues to bill you, you have multiple escalation paths. First, contact your bank, credit card issuer, GCash, or Maya and file a dispute or chargeback. Most payment processors side with the customer when a business cannot prove an active, valid subscription. Second, file a formal complaint with the Department of Trade and Industry (DTI), which enforces the Consumer Act of the Philippines. The DTI has authority to investigate unfair business practices, impose penalties on companies, and order refunds on your behalf. Document every email you send to Julep and every charge you do not authorize, then submit these records to the DTI along with your complaint. Tocancel provides templates and checklists to make this process straightforward.

Current pricing and subscription structure

Julep's pricing has evolved over the years, and the company no longer actively advertises Maven subscriptions as its primary offering.

If you are being charged regularly by Julep but cannot recall signing up for a specific plan, the charge likely stems from an old Maven subscription, a promotional auto-ship offer, or a rewards program that includes automatic renewals. Contact Tocancel's resources or Julep's customer service directly to confirm which service is active on your account before you cancel.

How to cancel Julep: step-by-step methods

Julep does not offer a self-service cancellation portal, so you must reach out to the company directly via email or phone.

Method one: email cancellation (documented and recommended)

Email is your strongest cancellation method because you retain a timestamped record of your request. Follow these steps:

1. Locate your Julep account email or the email address associated with your subscription charges.
2. Compose an email to Julep customer support at the address provided below in the contact section of this guide.
   • Subject line: "Cancellation Request for [Your Name] - Subscription Account [Account Number, if known]"
   • Body: "I request immediate cancellation of my Julep subscription effective [today's date]. Please confirm receipt of this request and provide written confirmation that all recurring charges have stopped. My email address is [your email]. Please reply within 5 business days."
3. Include your full name, the email address used for the Julep account, and the payment method (last four digits of card or GCash/Maya account if safe to share).
4. Send the email and immediately take a screenshot or save a PDF copy of the sent message.
5. Wait for a reply confirming cancellation. If you do not receive a response within 7 business days, send a follow-up email and consider filing a complaint with the DTI.

Method two: phone cancellation (immediate but harder to prove)

You can attempt to cancel by phone, though this method leaves less documentation:

1. Call Julep customer support during business hours (Monday to Friday, 9 AM to 6 PM EST; 9 PM to 6 AM Philippine Standard Time on the same calendar day).
2. Explain that you want to cancel your subscription immediately and request cancellation confirmation via email.
3. Take notes of the date, time, and name of the customer service representative you speak with.
4. Request that the representative email you a cancellation confirmation within one business day.
5. Follow up with an email if you do not receive written confirmation within 24 hours.

Method three: contact Julep through social media (supplementary)

If email and phone support are unresponsive, contact Julep through its official social media accounts (Facebook, Instagram) with a public message requesting cancellation. Companies respond faster to public complaints. Document the post and any replies you receive. This method is not a substitute for direct email or phone contact, but it creates additional pressure for a response.

What happens after you cancel Julep

Cancellation does not end instantly; you need to monitor your account for several billing cycles to confirm the charges have truly stopped.

Immediate steps after cancellation

Once you receive cancellation confirmation from Julep, take these precautions:

• Save the cancellation confirmation email in a dedicated folder or print it.
• Monitor your bank account, credit card, GCash, or Maya account for the next 30 days. Look for any charges from Julep or its payment processors.
• If a charge appears after your cancellation date, note the transaction date and amount immediately.
• Check your email for any promotional or order confirmations from Julep; these may indicate the subscription is still active.

If charges continue after cancellation

Do not panic; this is common when dealing with international companies. Follow this escalation process:

1. Send a second email to Julep customer support with the subject line "URGENT: Unauthorized charges after cancellation - [Your account email]." Attach a copy of your original cancellation request and screenshots of the unauthorized charges.
2. Request a full refund for all charges made after your cancellation date. Give them 10 business days to respond.
3. If Julep does not respond or refuses the refund, file a dispute with your bank or payment provider. Provide your cancellation confirmation and the list of unauthorized charges.
4. File a formal complaint with the Department of Trade and Industry (DTI). Visit the DTI website (www.dti.gov.ph) or visit a DTI office in your province. Provide copies of your cancellation request, confirmation, and proof of unauthorized charges.
5. Contact Tocancel for additional guidance on filing escalations or chargebacks if you remain unresolved after these steps.

Refunds and chargebacks after you cancel

You have the legal right to recover money Julep charged you after your cancellation date.

How to request a refund from Julep

Send a formal refund request email to Julep customer support, listing each unauthorized charge by date, amount (in PHP, if converted), and transaction ID. Julep is legally obligated to refund charges made after you cancelled under Philippine consumer protection law. Request a response within 14 days. If Julep refuses or does not respond, proceed to a payment dispute or chargeback with your bank, credit card, GCash, or Maya.

Filing a chargeback or payment dispute

Contact your payment provider (bank, credit card issuer, GCash, Maya) and report the unauthorized charges as a dispute or chargeback. Provide:

• The original transaction dates and amounts in PHP.
• Your email confirmation of cancellation from Julep (or the date you sent the cancellation request if no confirmation was received).
• Screenshots or statements showing the unauthorized charges after your cancellation date.
• A written explanation that you cancelled the subscription and did not authorize the charges.

Most payment processors rule in favour of the consumer in these disputes if you provide clear cancellation documentation. Tocancel's templates and checklists help you organize this evidence quickly and professionally.

Common cancellation mistakes and how to avoid them

Many Philippine customers inadvertently delay or complicate their Julep cancellation by repeating preventable errors.

Mistake one: cancelling only through the website account

If Julep's website does not have an explicit "Cancel Subscription" button, simply deleting your account or changing your password does not cancel your subscription. The company will continue to bill your payment method. Always send a separate, formal cancellation email to customer support, even if you delete your account. This ensures Julep has explicit notice of your intent to cancel.

Mistake two: not keeping proof of cancellation

If you call customer support to cancel, write down the representative's name, date, time, and any confirmation number provided. If you email, save the sent message and any reply. Without proof, Julep can claim they never received your cancellation request, and your bank will have a harder time supporting a chargeback. Tocancel helps you document every step so disputes are resolved in your favour.

Mistake three: assuming silence means cancellation

If Julep does not reply to your cancellation email within 7 business days, the company has not cancelled your subscription. Send a follow-up email or call customer support directly. Do not wait passively; assume the subscription is still active until you receive explicit written confirmation.

Mistake four: ignoring phantom charges immediately after cancellation

Sometimes Julep charges you one final time on or shortly after your cancellation date, depending on your billing cycle. Review your account statement for 30 days post-cancellation. If unauthorized charges appear, report them to your bank within the chargeback window (typically 60 days) and file a DTI complaint simultaneously.

Checklist to organize your Julep cancellation

Use this checklist to stay on track and ensure you do not miss any critical steps:

Julep cancellation address and contact information

Send your cancellation request to one of these Julep contact points:

Email

Customer support email: Check your Julep account confirmation or invoice for the support email address. Common addresses include [email protected] or [email protected]. If you cannot locate the address, visit julep.com and use the "Contact Us" form to request the cancellation email address.

Mailing address (for written cancellation records)

Julep, Inc. corporate office is based in Seattle, Washington. If email support is unresponsive, you may send a formal written cancellation notice to:

Julep, Inc.
Seattle, WA
United States

Include your full name, account email, payment method (last four digits), and a clear cancellation request. Send the letter via registered mail if possible, so you have proof of delivery. Tocancel recommends email as your primary method because it is faster, but a physical letter creates an additional legal record if needed.

Your path forward: why tocancel makes this easier

Cancelling Julep independently is possible, but the process exposes you to delays, miscommunication, and the risk of continued charges if you do not document every step correctly. Tocancel has helped thousands of consumers cancel beauty subscriptions and recover unauthorized charges by organizing proof, managing escalations, and guiding customers through Philippine consumer law. We provide templates, checklists, and real-time support so you do not have to navigate Julep's unresponsive customer service alone. Your right to cancel is clear under Philippine law; Tocancel ensures you exercise that right confidently and completely.