Cancel JustFab: The Right Way to Avoid Charges

How to cancel your JustFab membership before the next charge

Why you need to cancel JustFab now

JustFab is a subscription fashion retailer that charges you a monthly membership fee-currently around AUD $75-85-whether you shop or not. The company operates on what's called a negative-option billing model, meaning your payment renews automatically each month unless you actively cancel. If you don't select items during your member window, your fee converts to store credit that expires after 12 months. This structure traps thousands of Australian shoppers in unwanted recurring charges.

Your monthly bill arrives on a fixed date each month. Once enrolled, the automatic charge cycle continues indefinitely until you submit a documented cancellation request. The difference between acting before your billing date and after it can cost you an extra AUD $75-85 you didn't want to spend. This is precisely why Tocancel exists: to help you understand your rights and cancel with confidence before the next charge hits.

Why australian consumers struggle with JustFab cancellation

Across social media, Trustpilot and consumer complaint forums, the pattern is clear: members report unexpected charges long after they believed they had cancelled, vague communication about billing dates, and difficulty obtaining written cancellation confirmation. Some discover that VIP credits were never applied or expired silently. These aren't random glitches-they reflect deliberate friction in the cancellation process that you can anticipate and overcome.

You have legal protections under Australian Consumer Law that give you the power to cancel and dispute unauthorised charges, but you must follow a documented process to use them effectively. Your action today prevents charges tomorrow.

What you should do before submitting your cancellation

Before you cancel, take three concrete steps to protect yourself. First, log into your JustFab account and take a screenshot of your membership status, account balance and any pending credits-this is your baseline record. Second, check your bank statement and note the exact date of your last charge and any scheduled future deductions. Third, write down your account email address and any promotional codes linked to your account. These records become your evidence if a dispute arises later, and Tocancel recommends keeping them in a folder labelled "JustFab Cancellation" for at least 12 months after you cancel.

Collect your evidence now, before you submit your cancellation request.

Your consumer rights under australian law

Australian Consumer Law protects you against unfair subscription terms, misleading billing practices and unauthorised charges. Understanding these rights is your foundation for confident cancellation and dispute resolution.

What australian consumer law says about subscriptions

Under the Competition and Consumer Act 2010 (Australian Consumer Law), a company cannot use unfair contract terms that significantly disadvantage you as a consumer. Terms that deliberately obscure cancellation methods, impose unreasonable notice periods, or hide refund eligibility are potentially unenforceable. If JustFab's terms make cancellation unnecessarily difficult or unclear, the Australian Competition and Consumer Commission (ACCC) has the power to investigate and take action.

Your legal position is this: JustFab must provide you with a clear, accessible cancellation method. If their process is deliberately obstructed, you can lodge a formal complaint with the ACCC. Tocancel has seen companies respond immediately once the ACCC is formally notified of unfair practice.

Your right to dispute charges after cancellation

If JustFab continues to charge you after you've submitted a documented cancellation request, you have a statutory right to dispute the transaction. Under the ePayments Code (enforced by ASIC, the Australian Securities and Investments Commission), your bank must investigate disputed charges within 10 business days and provide a response. You'll need written proof that you cancelled-which is why keeping a copy of your cancellation confirmation is non-negotiable.

In practice, your bank can reverse fraudulent or unauthorised charges and credit your account while the dispute is investigated. Most banks allow you to dispute online or by phone; ask your provider for their dispute process immediately after you notice an unwanted charge post-cancellation. Your right to dispute is automatic and doesn't depend on JustFab's cooperation.

How to cancel your JustFab membership

JustFab offers multiple cancellation channels. The fastest is online; the most legally defensible is written communication with proof of delivery. Use the method that gives you the clearest confirmation record.

Method 1: cancel online via your JustFab account

The quickest way to cancel is through your online account dashboard. Follow these steps in order:

1. Go to justfab.com and log in with your email and password
2. Navigate to Account Settings (usually in the top-right menu under your profile)
   • Look for a "My Account", "Profile" or "Settings" link
3. Select Membership Status or Billing Settings
   • This section shows your current membership tier and billing date
4. Click Cancel Membership or End Subscription
   • JustFab may ask you to confirm your reason for cancellation
   • Complete any survey questions they prompt (these don't override your cancellation)
5. Look for a confirmation message on screen
   • Screenshot this confirmation immediately
   • Note the date and time shown in the screenshot
6. Check your email within 15 minutes
   • JustFab should send you a cancellation confirmation email
   • Save this email and download it as a PDF for your records

If you don't receive a confirmation email within 30 minutes, your cancellation may not have processed. Proceed to Method 2 (contact customer service) and reference the date and time of your online attempt in your message.

Method 2: cancel via email or live chat

Use this method if the online cancellation doesn't provide clear confirmation or if you want written communication on file. Here's how:

1. Go to justfab.com and locate the Contact Us or Help Centre link (usually at the bottom of the page)
2. Choose Live Chat if you want immediate confirmation
   • Live chat allows you to cancel and receive a transcript in real time
   • At the end of the chat, ask the agent to email you a cancellation confirmation
   • Take a screenshot of the entire chat conversation
3. Choose Email if you prefer a formal written record
   • Compose an email with the subject line: "Cancellation Request-[Your Account Email]"
   • Include your full name, account email address, membership number (if you have it), and a clear statement: "I request immediate cancellation of my JustFab membership effective today"
   • Add the date you're sending the email
   • Send from the email address linked to your JustFab account
4. Wait for a response within 48 hours
   • Save the response email and add it to your records folder
   • If you don't hear back within 48 hours, send a follow-up email with the subject line "Follow-up: Cancellation Request" and reference your first email's date

Email and live chat create a documented trail that protects you if a dispute later arises. Tocancel recommends email as the most legally defensible method because it gives you timestamped written proof.

Method 3: cancel by registered post

If you want maximum legal protection, send a cancellation letter by registered post. This method creates a proof-of-delivery record that JustFab cannot deny. Follow these steps:

1. Compose a letter on plain paper with the following details:
   • Your full name
   • Your account email address
   • Your membership number (if you have it)
   • Today's date
   • A clear statement: "I request immediate cancellation of my JustFab membership effective today. Please confirm this cancellation in writing within 5 business days."
2. Do not send original bank details or credit card numbers; JustFab doesn't need these to cancel
3. Go to Australia Post and purchase a Registered Post service
   • This costs approximately AUD $12-15 and includes a tracking number and proof of delivery
   • Keep your receipt and tracking number in your records folder
4. Address your letter to JustFab customer service at the address provided in the final section of this guide
5. Request a signature on delivery so you have formal proof JustFab received your letter
6. Track your letter online using the tracking number provided
7. Once delivered, add a screenshot of the delivery confirmation to your records

Registered post is slower (5-7 business days) but creates the strongest legal evidence that you cancelled on a specific date. Use this method if you've already attempted online or email cancellation without clear confirmation.

What happens after you cancel

Cancellation and confirmation are two different things. Understand what to expect in the days after you submit your request so you can verify success.

Confirmation timeline and next billing date

After you cancel, JustFab should confirm your cancellation within 24-48 hours. Check your email (including spam and promotions folders) for a confirmation message that states your membership end date. This date is critical: it tells you when your access ends and when charges should stop. In most cases, JustFab honours cancellations submitted before your monthly billing date-meaning you won't be charged again. If you cancel after your billing date, you may face one final charge before your membership fully ends; this is standard practice and within JustFab's terms.

Mark your cancellation confirmation date and your final charge date on your calendar. Set a phone reminder for five days after your cancellation to log back into JustFab and verify that your membership status has changed to "Cancelled" or "Inactive". You should see this reflected in your Account Settings.

Monitoring your bank account after cancellation

After you receive cancellation confirmation, monitor your bank statement for the next two billing cycles. You should see no charges from JustFab on or after your cancellation effective date. If a charge appears, don't panic-you have a clear cancellation record and can immediately dispute it with your bank. Contact your financial institution within 24 hours of spotting the unwanted charge and provide them with your cancellation confirmation email or registered post tracking number.

If multiple unauthorized charges appear after cancellation, this is grounds for an ACCC complaint. Tocancel recommends documenting each charge, keeping all confirmation emails, and escalating to the ACCC if JustFab refuses to refund you after a second disputed charge.

Refunds and what you can claim

JustFab's refund policy is limited, but you have consumer rights that may entitle you to recover money in specific situations.

Store credit and unused balances

Any VIP credits or promotional allowances in your account expire 12 months after they're issued-whether you're a member or not. Once your membership is cancelled, you cannot spend these credits on new purchases. However, if you have a credit balance that was never explained or applied, you may have grounds to request a refund. Keep a screenshot of your credit balance from before you cancelled; this is your proof if you later claim JustFab withheld refundable money.

Store credit is not the same as a refund. It's an internal currency that JustFab uses to offset your membership fee. If you received store credit this month but immediately cancelled without using it, you cannot claim it back as a refund-it was part of your membership benefit. This is standard practice and complies with Australian Consumer Law.

Unauthorised charges after cancellation

If JustFab charges you after your cancellation is confirmed, you can claim a full refund. This is not discretionary-it's your statutory right under the ePayments Code. Contact your bank's dispute department and explain that you cancelled your membership and received a confirmation email but were charged anyway. Provide the cancellation confirmation as your evidence. Your bank will reverse the charge while investigating, and most cases resolve in your favour within 10 business days.

Do not accept explanations like "The charge was already processing" or "We didn't update our system in time." These are JustFab's operational failures, not your responsibility. You have a right to a refund, and Tocancel recommends escalating to the ACCC if your bank's dispute process doesn't result in a full refund within 14 days.

Common cancellation mistakes to avoid

You've taken the right steps to cancel, but small errors can undermine your progress. Watch out for these pitfalls that catch thousands of subscribers.

Mistake 1: cancelling without saving confirmation

If you cancel online and don't screenshot the confirmation or save the confirmation email, you have no proof you submitted a cancellation request. JustFab may later claim it never received your request, leaving you liable for disputed charges. Always take a screenshot of any on-screen confirmation, and always wait for a confirmation email before you consider yourself cancelled. If no email arrives within 30 minutes, assume the online cancellation didn't process and use email or live chat instead.

Mistake 2: assuming silence means cancellation

Closing your browser tab or deleting the confirmation email does not cancel your membership. Neither does ignoring a bill. You must submit a formal cancellation request through one of the three methods above and receive written confirmation in return. Only written confirmation proves that you cancelled and on what date. Without it, you're still liable for charges.

Mistake 3: cancelling after your billing date

If you cancel on the 10th and your billing date is the 8th, you've already been charged for this month. One final charge will process on the next billing date (the 8th of next month) before your cancellation takes effect. This is compliant with Australian Consumer Law because you're charged for the service period you're cancelling into, not for future periods. If you want to avoid a final charge, cancel before your monthly billing date. Check your confirmation email to see your exact membership end date.

Mistake 4: not checking your account after cancellation

Log back into JustFab one week after you receive cancellation confirmation. Your membership status should now show "Cancelled", "Inactive" or "Expired". If it still shows "Active" or "Current Member", your cancellation didn't fully process. Contact customer service immediately and provide them with your cancellation confirmation email. A confirmed cancellation must be reflected in your account within 7 business days.

Pricing and what you're paying for

Understanding JustFab's cost structure helps you recognise when you're being overcharged or why a refund claim is valid. The table below outlines current Australian pricing (as of 2026) and what's included.

Most Australian members are enrolled in the automatic monthly billing cycle. The monthly charge renews on the same date each month until you cancel. If you skip a month without cancelling, you still pay the full fee but receive store credit instead. This "pay and credit" model is what makes cancellation urgent-every month you delay costs you another AUD $75-85.

How to review your JustFab account before cancelling

A final check of your account helps you spot hidden charges or unused credits that might affect your cancellation. Take 10 minutes to review these areas.

Check your billing and payment history

Log into your account and navigate to Billing or Payment History. You should see a line item for each monthly charge, the date charged, and the amount. Look for any unexpected or duplicate charges. If you see two charges on the same date or charges labelled "Setup Fee" or "Processing Fee", take a screenshot and include these in your cancellation communication. Unexplained fees may be refundable, and documenting them now strengthens any later dispute.

Verify your membership end date after cancellation

Once you receive cancellation confirmation, log back in and check your Account Settings. You should see a new field that states "Membership ends on [date]" or "Cancelled on [date]". This field confirms that your cancellation is in the system. If this field doesn't appear within 7 days of your cancellation request, contact customer service again and ask them to provide a written confirmation of your membership end date. Tocancel recommends taking a screenshot of this confirmation screen and saving it with your other cancellation documents.

When to escalate to the australian competition and consumer commission

If JustFab refuses to confirm your cancellation, continues to charge you after you've cancelled, or doesn't refund unauthorised charges, you can lodge a formal complaint with the ACCC. This is your enforcement tool for serious breaches of Australian Consumer Law.

When you should file an ACCC complaint

Contact the ACCC if any of these apply: JustFab refuses to acknowledge your cancellation request; you've submitted a documented cancellation and been charged again; JustFab claims your cancellation request was lost or never received; or your bank's dispute process doesn't resolve the charge within 14 days. The ACCC investigates systemic unfair practices and can force companies to change their terms, issue refunds and pay penalties. You don't need a lawyer to file a complaint-you can do it online at accc.gov.au.

Include copies of your cancellation confirmation emails, bank statements showing the disputed charges, and any communication with JustFab customer service. The ACCC takes 4-8 weeks to acknowledge your complaint and may contact JustFab on your behalf. In cases where the company has engaged in widespread misleading billing practices, the ACCC has authority to order compensation for all affected customers.

Cancellation checklist: before, during and after

Use this checklist to ensure you've completed every step correctly and documented your cancellation fully.

Complete this checklist in order. Each step protects you against the next common problem. By the time you reach the final row, you'll have a complete cancellation record that stands up to any dispute.

Why tocancel is your best resource for subscription cancellation

JustFab's cancellation process is deliberately designed to create friction-multi-step navigation, delayed confirmations, and silent processing failures. You now understand your rights under Australian Consumer Law and the three cancellation methods that give you proof. But knowing what to do and doing it under pressure are two different things.

Tocancel has helped thousands of Australian consumers navigate exactly this situation: unexpected recurring charges, unclear cancellation processes, and the stress of fighting back alone. Tocancel provides step-by-step guides for every major subscription service, templates for dispute letters, and clear escalation pathways when companies don't cooperate. Whether you're cancelling JustFab, a gym membership, or a streaming service, Tocancel gives you the knowledge and templates to cancel with confidence and protect your bank account.

Your next step is simple: use one of the three cancellation methods outlined above today, save your confirmation, and monitor your account. If JustFab tries to charge you again, you have the law on your side. Tocancel is here to help you every step of the way-because every consumer deserves to cancel without a fight.

Contact and address information

If you need to send a cancellation letter or escalate a dispute, use the contact details below. For the most current postal address, visit justfab.com and search for "Contact Us". Tocancel recommends using registered post for maximum legal protection.

JustFab customer service address:

JustFab
Customer Service
South Australia (local representative)
Check justfab.com/contact for the current mailing address and phone number

Australian Competition and Consumer Commission (ACCC):

Lodge a complaint online: accc.gov.au
Or call: 1300 302 502
Email: consumercomplaints@accc.gov.au

Your bank's dispute team:

Contact your bank immediately if you see unauthorized charges. You can dispute online, by phone, or in branch. Most banks process disputes within 10 business days.

You've now read the complete guide to cancelling your JustFab membership confidently. Take action today-before your next billing date-and Tocancel will be here if you need further support navigating subscription disputes.