Cancel JustFab: Step-by-Step Guide

How to cancel JustFab and stop recurring monthly charges

Why you might want to cancel JustFab

JustFab is a subscription-based fashion membership that charges you a fixed monthly fee (currently $49.95) in exchange for exclusive discounts and a promotional VIP credit toward purchases. If you're reading this, you've likely realized that the membership no longer fits your budget, your shopping habits have changed, or you're frustrated by unexpected recurring charges.

The reality is that many members discover JustFab's billing cycle works against them: you're charged every month within a narrow window (typically the 1st through 5th), and if you miss that window, you're locked in for another month. At Tocancel, we've helped thousands of consumers navigate exactly this situation. The good news is that cancellation is straightforward once you understand the timing and your options.

Your decision to cancel is valid, and you have legal protections that ensure JustFab must honor your request promptly and without obstruction.

Understanding JustFab's billing structure

Your JustFab membership operates on an automatic monthly renewal cycle. You are charged $49.95 each month, which includes a promotional VIP credit you can use toward purchases. Here's what you need to know: the critical action window to prevent the next month's charge occurs between the 1st and 5th of each month. If you attempt to cancel after that window closes, you will be charged for the next billing cycle.

Your VIP credit typically expires within 12 months of issuance, meaning unused credits don't roll forward indefinitely. Many members are surprised to learn that simply not using their credit doesn't stop the monthly charge; you must actively cancel your membership to halt billing.

Common reasons customers cancel JustFab

Members cancel for many reasons. Some discover they can purchase similar items at lower prices without a membership commitment. Others find the $49.95 monthly fee doesn't align with their actual shopping behavior, or they realize they signed up during a promotional offer but didn't fully understand the automatic renewal terms. Many customers also report confusion about their billing cycle or frustration after their cancellation wasn't processed correctly the first time.

Whatever your reason, Tocancel understands that you deserve a clean, documented cancellation process backed by your consumer rights.

Your consumer rights when canceling JustFab

Federal law protects your right to cancel a subscription service like JustFab without penalty or unnecessary delay.

What the federal trade commission requires

The Telemarketing Sales Rule (TSR), enforced by the Federal Trade Commission (FTC), establishes clear protections for you as a consumer of negative option services (services that charge you on a recurring basis). Under this rule, JustFab must:

• Obtain your informed, express written consent before charging you the first time.
• Provide clear and easy cancellation instructions before you pay anything.
• Honor your cancellation request within a reasonable timeframe (typically 1-2 business days for online or phone requests).
• Send you written confirmation of your cancellation to the email address or mailing address on file.
• Ensure you are not charged again after your cancellation is processed.

If JustFab fails to comply with these requirements, you have the right to file a complaint with the FTC, which can result in refunds, penalties, and enforcement action against the company.

Your legal position in plain language

You own the right to cancel any time, for any reason. JustFab cannot require you to provide a reason, cannot charge a cancellation fee, and cannot make the cancellation process intentionally difficult. If you submit a cancellation request through any of the company's stated channels (online, phone, or mail), that request is binding and the company must honor it immediately.

Your consumer rights are enforceable by the FTC, and you can also pursue refunds through your credit card company or bank if JustFab charges you after you've cancelled.

Three methods to cancel your JustFab membership

JustFab offers three cancellation methods: online (easiest and fastest), phone (direct and confirmable), and mail (documented but slowest). Choose the method that works best for your situation, but Tocancel recommends starting with online or phone to ensure immediate processing.

Method 1: cancel online through your JustFab account

This is the fastest and most straightforward cancellation method. You will complete the entire process in minutes and receive immediate confirmation.

1. Visit the JustFab website and log in to your account using your email address and password.
   • If you have forgotten your password, click the "Forgot Password" link on the login page and follow the recovery instructions sent to your email.
2. Navigate to your account settings.
   • Look for a menu labeled "Account," "Settings," or "My Account" (usually in the top-right corner or accessible from a hamburger menu).
3. Find the "Membership Status" or "Membership" section.
   • This section displays your current membership level and billing information.
4. Select "Cancel Membership" or a similar button labeled "Cancel" or "End Membership."
   • The company may ask you confirmation questions or offer you a discount to stay; you can ignore these and proceed with cancellation.
5. Follow the on-screen prompts to confirm your cancellation.
   • JustFab may show you a final discount offer. Decline this if you are certain you want to cancel.
6. Take a screenshot of the final confirmation page displaying your cancellation request number or confirmation message.
   • This screenshot is your proof of cancellation and will be invaluable if you need to dispute a future charge.
7. Check your email within 10 minutes for a confirmation message from JustFab.
   • Save this email in a dedicated folder for your records; it serves as your official cancellation receipt.

Cancelling online is your fastest route to stopping recurring charges and you'll have instant proof of your cancellation date.

Method 2: cancel by phone with JustFab customer service

Phone cancellation is direct and allows you to speak with a representative who can answer questions and confirm your cancellation in real time. JustFab customer service is available 24/7.

1. Call JustFab customer service at 1-866-337-0906 or 1-833-224-9248.
   • Both numbers are toll-free and staffed 24 hours a day, 7 days a week.
   • You may experience wait times during peak hours (weekdays, 9 a.m. to 6 p.m. EST).
2. Have your account information ready.
   • You will need your email address, phone number, or order number associated with your JustFab account.
3. Tell the representative you want to cancel your membership.
   • Be clear and direct: "I want to cancel my JustFab VIP membership effective immediately."
   • The representative may ask why you're cancelling or offer retention incentives; you do not need to justify your decision or accept any offers.
4. Ask the representative for a cancellation confirmation number.
   • Write down this number along with the date and time of your call, and the representative's name if provided.
5. Confirm the cancellation is effective immediately or specify a date.
   • Ask when the cancellation will be processed in the company's system (usually within 1-2 business days).
6. Request written confirmation via email.
   • Ask the representative to send a cancellation confirmation email to your account address.
7. End the call and document it in writing.
   • Send yourself a quick email summarizing: date of call, time, representative's name (if given), cancellation confirmation number, and the time zone of the call. This creates a timestamped record.

Phone cancellation is confirmable in real time and gives you a cancellation number you can reference if disputes arise later.

Method 3: cancel by mail

Mailing a cancellation request is the slowest method but provides a paper trail. Use this method only if you cannot access the internet or phone, or if you want additional documented proof.

1. Write a brief, clear cancellation letter.
   • Include: your full name, email address, phone number, account number (if you have it), and the date of the letter.
   • State clearly: "I request immediate cancellation of my JustFab VIP membership effective [date]."
2. Address the letter to JustFab's customer service department.
   • Mail it to: JustFab Customer Service, [Company Headquarters Address]. Contact JustFab directly to confirm the current mailing address before sending.
3. Send your letter via certified mail with return receipt requested.
   • Certified mail costs approximately $8 and provides proof that JustFab received your cancellation request.
   • Keep the tracking number and return receipt; these are your official proof.
4. Allow 7-10 business days for processing.
   • Mail delivery typically takes 3-5 business days, and JustFab will need time to process your request after receiving it.
5. Monitor your account and email for confirmation.
   • Check your account status on the JustFab website to confirm cancellation has been processed.
   • Watch for a confirmation email from the company.

Mailing a cancellation request is slowest, but certified mail provides concrete proof of delivery that protects you if JustFab later claims they never received your request.

Timing is critical: when to cancel to avoid extra charges

JustFab's billing cycle is your biggest challenge during cancellation, and Tocancel emphasizes that timing directly affects whether you're charged again.

The cancellation window each month

Your action window to prevent the next month's charge occurs between the 1st and 5th of each month. If you submit a cancellation request (online, by phone, or by mail) within this window, JustFab will typically process it before your next billing date and you will not be charged again. If you miss this window and cancel on the 6th or later, you will likely be charged for the upcoming month.

This means timing your cancellation is essential. If today is the 10th of the month, your next billing charge is coming within days, and you should cancel immediately even though you may still be charged once more.

What happens immediately after you cancel

Once your cancellation is processed, your VIP membership status will change to "Cancelled" or "Inactive" in your account. You will lose access to exclusive member discounts and your monthly VIP credit will no longer be issued. However, you retain access to your account to view order history. You will not be charged after your cancellation is confirmed, though there is a small chance you will be charged once more if your cancellation was processed just before an automatic billing cycle ran.

If you are charged after cancellation, contact JustFab immediately and provide your cancellation confirmation number; the company must refund that charge.

Refund eligibility and how to recover charges

Whether you receive a refund after cancelling depends on your timing and the reason for your request.

When JustFab will refund your money

JustFab's refund policy covers:

• Charges processed after your cancellation was submitted (even if you cancelled late in the billing cycle).
• Charges resulting from a billing error or duplicate charge.
• Charges from unauthorized account access or identity theft.
• Charges incurred within 30 days of your account opening, if you request a refund within that window.

Refunds for eligible cancellations are typically processed within 5-7 business days to your original payment method.

How to request a refund if you're charged after cancelling

If JustFab charges you after your cancellation was processed, take action immediately:

1. Contact JustFab customer service by phone (1-866-337-0906 or 1-833-224-9248) or through the website chat feature.
   • Explain that you were charged after submitting a cancellation request.
   • Provide your cancellation confirmation number and the date you cancelled.
2. Request a full refund of the unwanted charge.
   • Be direct: "I request a refund for the [amount] charge on [date], which occurred after I cancelled my membership on [cancellation date]."
3. If JustFab denies your refund request, escalate the issue to your credit card company or bank.
   • Contact your card issuer and file a dispute (sometimes called a "chargeback") claiming an unauthorized charge or billing error.
   • Provide your cancellation confirmation number, cancellation date, and any communication with JustFab.

Your credit card company will investigate and has the authority to reverse the charge if you can prove you cancelled the subscription before being billed.

JustFab pricing and membership value

Understanding the cost structure helps confirm whether cancellation is right for you.

At first glance, the $49.95 monthly fee seems to be offset by an equal promotional credit. However, if you don't spend $49.95 on purchases each month, you're effectively losing money. If you shop less than once per month on average, or if you can find the same items at lower prices elsewhere, cancellation will save you money immediately.

Common mistakes that delay or prevent JustFab cancellation

Many customers believe they've cancelled when they actually haven't, or they follow incomplete cancellation steps and end up charged again. These missteps are frustrating, but they're avoidable.

Mistake 1: skipping your monthly credit instead of cancelling

A common misconception is that you can simply "skip" your monthly VIP credit to opt out of the membership for that month. This is not how JustFab works. Skipping your credit does not prevent your monthly $49.95 charge. You must explicitly cancel your membership to stop billing. At Tocancel, we've seen hundreds of customers miss this distinction and continue paying for a membership they thought they'd paused.

Always cancel your membership directly; never assume that not using your credit is enough to stop the charge.

Mistake 2: cancelling too late in the billing cycle

If you cancel after the 5th of the month and before the end of that month, you will almost certainly be charged for the next month. JustFab's billing system processes charges automatically, and late cancellations often miss the cutoff. To be safe, aim to cancel by the 3rd of the month to ensure your request is processed before the next billing cycle runs.

Plan your cancellation for early in the month; cancelling mid-month or late month risks an unwanted charge.

Mistake 3: cancelling without confirmation

Some members close their browser window, hang up the phone, or assume the process is complete without waiting for written confirmation. Online confirmations appear on-screen but disappear if you refresh. Phone representatives sometimes provide only a verbal confirmation without a follow-up email. If you don't have written proof, you have no evidence that your cancellation was submitted.

Always obtain and save a confirmation number, screenshot, or email before you consider your cancellation complete.

Mistake 4: cancelling via email or social media

JustFab does not accept cancellation requests via email, Facebook, Twitter, or other informal channels. If you cancel through these methods, the company is not legally obligated to process your request. Only use the three official channels: online account settings, phone (1-866-337-0906 or 1-833-224-9248), or certified mail.

Use only JustFab's official cancellation channels; any other method puts your cancellation at risk.

Mistake 5: failing to verify cancellation was processed

After you submit your cancellation, check your JustFab account within 2 business days to confirm your membership status has changed to "Cancelled" or "Inactive." Some cancellation requests are submitted but lost in processing. If your account still shows "Active," contact JustFab again and resubmit your cancellation. At Tocancel, we recommend checking your account status one week after submitting your cancellation and again at the end of that month before your next billing date.

Verify cancellation in writing by logging in and checking your account status; do not assume the process is complete without this proof.

After you cancel: what to expect and how to protect yourself

Cancelling JustFab is only the first step. The days and weeks after cancellation are when you need to stay vigilant to ensure you're not charged again.

Immediate steps after cancellation

Within one hour of cancelling, take these protective actions:

1. Save all confirmation information.
   • Screenshot the online confirmation page (if you cancelled online).
   • Save the confirmation email from JustFab to a dedicated folder.
   • Write down the cancellation confirmation number, the date, and the time.
2. Make a note in your calendar.
   • Mark the date you cancelled and set a reminder for 7 days later to check your account status.
   • Set another reminder for 30 days later (the first day of the following month) to verify you were not charged.
3. Notify your credit card or bank if you prefer.
   • Many banks allow you to flag a merchant so you receive an alert if they attempt to charge you again. This is optional but adds an extra layer of protection.

One week after cancellation

Log in to your JustFab account and verify your membership status shows "Cancelled," "Inactive," or "Not Active." If your status still shows "Active" or "VIP Member," your cancellation was not processed. Contact JustFab immediately by phone to resubmit your cancellation and ask for a supervisor to verify it's completed.

30 days after cancellation (billing date)

Check your credit card or bank statement and confirm you were not charged a new $49.95 fee. If you see a charge on or after your cancellation date, this is a post-cancellation charge and you are entitled to a refund. Contact JustFab and request a refund using the process described in the "Refund Eligibility" section above.

Monitoring your statement after cancellation ensures you catch any unauthorized charges immediately and can dispute them within your bank's dispute window (typically 60 days).

Checklist for cancelling JustFab

Use this checklist to ensure your cancellation is complete and documented:

Comparing JustFab to alternative fashion services

If you're cancelling JustFab because the membership no longer meets your needs, understanding alternatives may help you decide your next step.

If you're cancelling JustFab because the cost doesn't justify your shopping behavior, consider whether a lower-cost service or no subscription at all is a better fit. Tocancel recommends evaluating your annual spending before signing up for any recurring subscription.

Your next steps: take action confidently

You now have everything you need to cancel JustFab without confusion, delays, or unexpected charges. Your consumer rights are clear and enforceable: JustFab must honor your cancellation request within 1-2 business days, must confirm that cancellation in writing, and must not charge you again after you've cancelled.

Start your cancellation today using the method that works best for you: online (fastest), by phone (confirmable), or by certified mail (documented). Remember the critical timing rule: cancel between the 1st and 5th of the month to avoid an extra charge. Document everything, verify cancellation within 7 days, and monitor your bank statement 30 days later.

If JustFab refuses to cancel your membership or continues to charge you after you've submitted a cancellation request, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. You can also dispute the charge through your credit card company or bank, which has the authority to reverse unauthorized recurring charges.

Tocancel has helped thousands of consumers cancel subscriptions like JustFab with clarity, confidence, and zero additional hassle. Your decision to cancel is your right, and you deserve a company that honors that choice without delay or deception. Take action today, document your cancellation, and move forward knowing you're protected.

JustFab customer service contact information

For all cancellations and customer inquiries:

• Phone: 1-866-337-0906 (24/7)
• Phone: 1-833-224-9248 (24/7)
• Online: Log in at JustFab.com and navigate to Account Settings > Membership Status > Cancel Membership
• Mailing address: Contact JustFab directly to confirm the current headquarters address for certified mail cancellations

Tocancel remains your trusted resource for understanding your consumer rights and navigating subscription cancellations with confidence and ease.