Cancel Moyra: The Right Way to Protect Your Money

How to cancel Moyra and reclaim your money in canada

Why you might want to cancel Moyra

Moyra is a subscription-based beauty and cosmetics service that charges your payment method on a recurring basis-weekly, monthly, or annually depending on your chosen plan. You access the service through the Moyra website or mobile app, and charges continue until you formally cancel, regardless of how often you use the platform.

Many Canadian consumers discover they're paying for Moyra long after they've stopped using it. Unexpected charges on your bank statement, difficulty reaching customer support, or simply finding the service doesn't meet your needs are all valid reasons to cancel. At Tocancel, we've helped thousands of Canadians navigate subscription cancellations exactly like this one, so you're not alone in wanting to stop these charges.

Common reasons people cancel

Users report cancelling Moyra for several reasons: recurring charges they don't recognize, poor customer service response times, disappointment with product quality or service features, or discovering they were enrolled after a free trial without clear advance notice of charges. Some consumers realize the subscription no longer fits their budget or beauty routine. Whatever your reason, you have the right to cancel cleanly and without penalty under Canadian consumer law.

The danger of deleting the app without cancelling

Here's the critical trap most consumers fall into: deleting the Moyra app from your phone does nothing to stop the subscription. Your recurring charges continue to process every week, month, or year until you formally cancel through the proper payment channel. This is why Tocancel emphasizes the importance of following the exact cancellation steps for your specific platform-the method matters, and shortcuts don't work.

Moyra pricing breakdown in canada

Understanding what you're currently paying helps you calculate your refund potential and decide whether cancellation is the right move.

If you signed up for a free trial, check your account carefully-Moyra may have automatically enrolled you in a paid plan once the trial ended. This is one of the most common complaints Tocancel receives, and Canadian law has specific protections against this practice.

Your consumer rights under canadian law

As a Canadian resident, you have statutory protections that override any terms buried in Moyra's cancellation policy.

What the consumer protection act requires

Whether you live in Ontario, British Columbia, Alberta, or another Canadian province, consumer protection legislation and the federal Competition Act establish mandatory rules for automatic renewal subscriptions. Moyra must:

• Disclose all material terms clearly before you pay, including the exact cost, billing frequency, and how to cancel
• Obtain your affirmative consent-you must actively choose to subscribe, not be enrolled by default
• Provide a cancellation method that is just as simple and convenient as the sign-up process
• Send you a clear reminder before each renewal charge, giving you time to cancel if you wish
• Honour your cancellation immediately and stop all charges

If Moyra fails on any of these points, you have grounds to dispute charges, request refunds, or lodge a formal complaint. Your legal position is strong if the company hasn't followed these rules.

How to escalate if Moyra won't cooperate

If you attempt to cancel and Moyra's system fails, or if you're charged after cancellation, document everything immediately. Screenshot your cancellation request, save your account confirmation emails, and photograph any charges on your bank statement. Then contact:

• Your provincial consumer protection office (Ontario's Consumer Protection Bureau, British Columbia's Office of the Registrar of Mortgage Brokers, etc.)
• The Competition Bureau of Canada, which investigates misleading subscription practices
• Your bank or credit card company to dispute the charge if Moyra refuses a refund

Tocancel recommends keeping all documentation for at least 6 months after cancellation-this evidence gives you leverage with regulators and financial institutions.

How to cancel Moyra step by step

The method you use to cancel depends entirely on where you purchased the subscription-the platform matters, and you must follow the correct steps for your account.

Cancelling through the Moyra website

If you subscribed directly through the Moyra website and pay by credit card or debit card, you can cancel through your account portal.

1. Visit the Moyra website and log in to your account
   • Use the email address and password you created when you signed up
2. Navigate to your account settings or subscription management page
   • Look for sections labeled "Billing," "Subscription," or "Account Settings"
3. Locate your active subscription and select the cancel or downgrade option
   • Moyra may ask why you're cancelling-this is optional feedback, not a barrier to cancellation
4. Confirm your cancellation request
   • Screenshot this confirmation page immediately for your records
5. Check your email for a cancellation confirmation message
   • Save this email as proof of cancellation
6. Monitor your bank statement for the next billing cycle to confirm charges have stopped
   • If a charge appears after your cancellation date, contact Tocancel and your bank immediately

Cancelling a subscription through the apple app store

If you subscribed via iPhone, iPad, or Mac and pay through Apple's payment system, you must cancel through Apple-not through Moyra's website.

1. On your Apple device, open the Settings app
   • This is different from the Moyra app itself
2. Tap your name or Apple ID at the top of the screen
3. Select Subscriptions (or "Media and Purchases" on older iOS versions)
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password
4. Find Moyra in your list of active subscriptions and tap it
5. Tap "Cancel Subscription" or "Downgrade" (wording varies by iOS version)
   • Apple will ask if you're sure-confirm the cancellation
6. Look for a confirmation message saying your subscription has been cancelled
   • Your access will end at the end of your current billing cycle, not immediately

Cancelling a subscription through google play

If you subscribed on an Android device through Google Play, follow these steps to cancel directly through Google.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions," then "Subscriptions"
4. Find Moyra and tap on it
5. Select "Cancel subscription"
   • Google will explain when your access ends-usually at the end of your current billing period
6. Confirm your cancellation
   • Screenshot the confirmation screen for your records

What happens after you cancel Moyra

Cancellation is only the first step-knowing what to expect next protects you from surprise charges.

Your access and refund timeline

Once you cancel, Moyra stops charging you at the end of your current billing cycle. This means if you have 10 days remaining on your monthly plan, you'll retain access until those 10 days are up, then your account deactivates. You will not receive a refund for the unused portion of your current plan unless you cancel within a specific grace period (typically 14 days after purchase under Canadian law).

If you cancelled within 14 days of your last charge and want a refund for that period, contact Moyra directly and request one. If they refuse, file a dispute with your bank or credit card company-Tocancel recommends doing this within 60 days of the charge.

Checking that charges have truly stopped

Monitor your bank statement closely for the next two billing cycles after you cancel. If a charge appears after your confirmed cancellation date, this is a billing error. Contact Moyra's customer support immediately with your cancellation confirmation screenshot, then dispute the charge with your bank if Moyra doesn't refund it within 10 business days.

Common cancellation mistakes to avoid

Many Canadians think they've cancelled Moyra only to discover charges continuing weeks later. These mistakes happen, but they're preventable.

Mistake 1: deleting the app instead of cancelling the subscription

The most dangerous error is removing the Moyra app from your phone and assuming you're done. The app is just a gateway to your subscription-the subscription itself lives in Apple, Google, or Moyra's billing system. Deleting the app leaves the subscription active and charges continue uninterrupted.

Mistake 2: cancelling without documenting the confirmation

If you cancel but don't screenshot your confirmation, you have no proof when the company denies they received your cancellation request. Always capture a screenshot of the cancellation confirmation page before closing the browser or app. Save the confirmation email Moyra or Apple sends you-this is your evidence if you need to escalate to Tocancel, your bank, or a regulator.

Mistake 3: not checking your bank statement after cancellation

Subscription billing errors are common. If you don't check your statement for 30-60 days after cancellation, you may miss unauthorised charges, making it harder to dispute them later. Check your bank account within 5-10 days after your expected final charge date to confirm Moyra has stopped billing you.

If Moyra won't refund you after cancellation

If you've cancelled but Moyra continues to charge you, you have several options-and Canadian law supports your right to recover these unauthorized charges.

Step 1: request a refund in writing

Send an email to Moyra's customer support with the subject line "Refund Request - Subscription Cancellation." Include your account details, cancellation date, and the unauthorized charges you want refunded. Provide a deadline (e.g., "Please refund these charges within 10 business days"). Keep a copy of this email.

Step 2: dispute the charge with your bank

If Moyra doesn't respond or refuses, contact your bank or credit card company within 60 days of the unauthorized charge. Tell them Moyra has charged you after you cancelled your subscription. Provide your cancellation confirmation screenshot and Moyra's refusal email. Your bank can recover the money through a chargeback process.

Step 3: escalate to regulators

If the charge was recent and substantial, file a complaint with the Competition Bureau of Canada at competition.gc.ca. Include proof of your cancellation attempt and the unauthorized charges. The Competition Bureau can investigate whether Moyra is systematically misleading consumers about cancellation terms.

Tocancel recommends taking action within 30 days of discovering the unauthorized charge-the sooner you act, the faster your bank or regulator can help.

Checklist: confirming your Moyra cancellation

Use this checklist to ensure you've completed every necessary step.

Why you should cancel with confidence

Cancelling Moyra is your right under Canadian consumer protection law-you don't need permission, and Moyra cannot prevent you from cancelling or charge penalty fees for early termination. The steps above ensure your cancellation is documented, processed correctly, and protected if disputes arise.

Whether you cancel because of unexpected charges, poor service, or simply changing priorities, Tocancel is here to support you through the process. We've helped thousands of Canadian consumers regain control of their subscriptions and stop unwanted recurring charges. If you encounter barriers to cancellation, encounter post-cancellation billing errors, or need help filing a dispute, Tocancel has the resources and guidance to help you succeed.

Take action today: identify your subscription platform, follow the correct cancellation steps, and document everything. Your money and your right to cancel are protected by Canadian law.