Cancel Moyra: Step-by-Step Guide

How to cancel Moyra and stop RM61 monthly charges in malaysia

What Moyra is and why you might want to cancel

Moyra is a subscription service that delivers personalised astrology, birth chart analysis, numerology readings, and daily horoscopes directly to your phone or web account. You pay RM61 per month (approximately USD 12.99) for access to this premium digital content. Unlike physical products or contracts, Moyra charges you on a recurring basis until you actively cancel the subscription.

How Moyra charges you

Moyra bills you automatically every month unless you stop it. The charge hits your account on the same date each month, and the company processes payments through multiple channels: direct card billing, Apple App Store subscriptions, or Google Play. This means the money may come out of your bank account, Apple account, or Google Play balance depending on where you originally subscribed.

The parent company behind Moyra is Moyra Teknoloji Ticaret Limited Sirketi, registered in Istanbul, Turkey. For Malaysian users, this matters because it means your cancellation request will likely need to travel internationally, and you should document everything in writing to protect yourself.

When you should cancel Moyra

You should cancel immediately if you no longer use the service, find the content unhelpful, or simply want to stop recurring charges. Many Malaysian users cancel because they forget they subscribed, the charges surprise them, or they prefer free horoscope apps. Whatever your reason, you have the right to end this subscription whenever you choose under Malaysia's Consumer Protection Act 1999.

Do not delay cancellation if you notice unwanted charges. The sooner you cancel, the sooner the monthly RM61 billing stops. Waiting means more money leaves your account before you regain control.

Your consumer rights when cancelling Moyra

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which gives you specific rights when dealing with subscription services. These rights exist whether the company makes cancellation easy or difficult.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 requires businesses to provide clear information about how you can cancel, what you will pay, and when charges will be taken. If Moyra does not make this information easy to find or understand, the company is already in breach of your rights. The Ministry of Domestic Trade and Consumer Affairs (KPDNKK) enforces these protections on behalf of consumers like you.

You have the right to cancel without penalty once your subscription has begun, as long as you follow the company's stated cancellation process. If the company has not stated a clear process, you retain the right to cancel by sending a written notice to their registered address. You do not need permission or an explanation.

If Moyra continues to charge you after you have cancelled, or if they refuse to refund charges made after your cancellation request, you can lodge a complaint with KPDNKK. Tocancel recommends keeping all cancellation communications as proof of your intent to stop the service.

Refund rights and what you can expect

Malaysian consumer law generally permits refunds for unused subscription periods if you cancel before the billing cycle renews. However, Moyra's terms do not clearly state a refund policy, which is a red flag. This means you should request a refund explicitly when you cancel and follow up in writing if the company refuses.

If you cancel on the 15th of the month and your next charge was due on the 25th, you have a reasonable claim for a refund of the unused portion. Tocancel advises you to be specific: state the exact date you cancelled, the date of the next scheduled charge, and the amount you paid for the unused period.

How to cancel Moyra through your web account

If you subscribed directly through Moyra.com (rather than through an app store), you must cancel through your web account first. This section walks you through the steps.

Cancelling via the Moyra website

Start by signing into your Moyra account on moyra.com using your email address and password. Once logged in, look for your account settings or subscription management page. Tocancel notes that many users find this buried under Settings, Account, or Billing rather than on the main dashboard.

1. Visit moyra.com and sign into your account with your email and password
2. Click on your profile icon or account settings (usually in the top right corner)
3. Select "Subscription" or "Billing" from the menu
4. Look for a button or link that says "Cancel subscription" or "Manage subscription"
   • If you see an option to "pause" instead of "cancel", do not use pause. Pause keeps the subscription active and may continue charging you. Select "cancel" explicitly.
5. Follow the prompts and confirm your cancellation request
6. Take a screenshot of the confirmation screen showing the date and time of your cancellation
7. Forward the screenshot to [email protected] with a written email stating: "I confirm that I cancelled my Moyra subscription on [date] and request written confirmation that my account is terminated effective immediately."

The written follow-up email is essential because it creates a paper trail. If Moyra continues to charge you after this point, you have proof that you cancelled. Tocancel recommends sending this email within 24 hours of your in-app cancellation.

What happens after you cancel on the website

Once you cancel through Moyra.com, the company should stop charging your card on the next scheduled billing date. However, do not assume the cancellation worked automatically. After 3-5 business days, log back into your Moyra account and verify that your subscription status shows as "Cancelled" or "Inactive".

If you still see an active subscription or a countdown to your next charge, the cancellation did not take. Contact [email protected] again with your first cancellation email and ask for written confirmation that your account has been terminated. Be firm and specific: "My subscription was cancelled on [date]. If charges continue, I will file a complaint with the Ministry of Domestic Trade and Consumer Affairs."

How to cancel Moyra if you subscribed through google play or apple

If you downloaded the Moyra app from Google Play Store or Apple App Store and subscribed through the app, you must cancel through the app store, not the Moyra website. The steps are different depending on which platform you use.

Cancelling a Moyra subscription on google play

Google Play handles the billing and cancellation, so Moyra cannot refund you directly. You control the subscription entirely through your Google Play account.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser
2. Tap your profile icon in the top right and select "Payments and subscriptions"
3. Tap or click "Subscriptions"
4. Find "Moyra" in your active subscriptions list
5. Tap or click on Moyra and select "Cancel subscription"
6. Confirm the cancellation when prompted
   • Google Play will ask if you want to keep the subscription. Select "Yes, cancel" or "Confirm cancellation".
7. Google Play will display a cancellation confirmation with an effective date. Screenshot this screen immediately.

Your Google Play subscription ends on the date shown in the confirmation. Google Play will not charge you again after that date. However, if you wish to claim a refund for the last charge (if it was within the last 48 hours), you can request this through your Google Play purchase history. Tocancel advises requesting a refund if you cancel mid-cycle, with a note explaining that you no longer use the service.

Cancelling a Moyra subscription on apple app store

Apple manages your subscription billing and cancellation through your Apple ID account. You do not cancel the app itself; you cancel your Apple subscription.

1. Open the Settings app on your iPhone, iPad, or Mac
2. Tap or click your name at the top to open your Apple ID settings
3. Select "Subscriptions"
4. Find and tap on "Moyra"
5. Tap or click "Cancel Subscription"
   • If you see a button to "Downgrade" or "Change plan" instead, tap "Cancel Subscription" specifically. Do not downgrade, as this keeps you on a paid plan.
6. Confirm the cancellation by tapping the red "Confirm" or "Cancel Subscription" button
7. Apple will show an end date for your subscription. Screenshot this confirmation.

Your Apple subscription ends on the date shown. Apple will not charge you after that date. If you subscribed recently and want to request a refund, you can contact Apple Support directly via appleid.apple.com or the Apple Support app and explain that you cancelled in error or the service did not meet your expectations. Apple sometimes approves refunds for first-time cancellations.

Timeline and what to expect after cancellation

Understanding the cancellation timeline helps you avoid panic if charges appear after you think you have cancelled. Here is what normally happens.

Immediate cancellation (0-24 hours)

Once you cancel through Moyra.com, Google Play, or Apple App Store, the cancellation is processed immediately. However, immediate does not mean you will see the status change instantly. You may still see Moyra listed as active for a few hours while the company's servers sync the change.

Confirmation period (1-5 business days)

Within 1-5 business days, your subscription status should change to "Cancelled" or "Inactive" across all platforms. During this time, the company processes the cancellation and flags your account for termination. This is when you should verify cancellation by checking your account again and confirming that no new charges are pending.

If you do not see confirmation within 5 days, email [email protected] immediately and attach your original cancellation proof (screenshot).

Final billing cycle (if applicable)

If you cancel mid-cycle (before your next scheduled charge date), you will not be billed again. However, if a charge was already in progress when you cancelled, it may still go through because payment processing takes 24-48 hours. This is not a new charge; it is the completion of a charge that was authorized before you cancelled. Tocancel recommends monitoring your bank account for 48-72 hours after cancellation to ensure no unexpected charges appear.

Common cancellation mistakes and how to avoid them

Many Malaysian users struggle to cancel Moyra because they make preventable mistakes. These errors can leave you paying for months longer than necessary.

Mistake 1: cancelling on only one platform

If you created a Moyra account on moyra.com and also downloaded the app, you may have two separate subscriptions running simultaneously. Cancelling one does not cancel the other. You must cancel each subscription separately.

To prevent this, log into moyra.com and check if you see an active subscription. Then check Google Play and Apple App Store separately. If both show active subscriptions, cancel both. Tocancel strongly recommends doing this in writing to [email protected] after you cancel via the platforms.

Mistake 2: confusing pause with cancel

Moyra may offer an option to "pause" your subscription instead of cancelling it. Pause keeps your account active and your payment method on file. Most companies use pause as a way to encourage re-subscription, and Moyra may resume charging you automatically after the pause period ends. Always select "cancel", never "pause".

Mistake 3: not keeping cancellation proof

If you cancel without taking a screenshot or saving a confirmation email, you have no proof if Moyra continues to charge you. Without proof, disputing the charge becomes much harder. Always screenshot the cancellation confirmation immediately and forward it to your own email address as a backup.

Mistake 4: not following up in writing

In-app or in-browser cancellations are fast, but they may not create a paper trail that protects you legally. Always follow up with a written email to [email protected] stating the date and time you cancelled and requesting written confirmation. This email becomes your legal evidence if a dispute arises.

How to get a refund after you cancel Moyra

If you cancelled mid-cycle or believe you were overcharged, you can request a refund. The process depends on where you subscribed.

Refunds through moyra.com or email

If you subscribed directly on moyra.com, email [email protected] with the subject line "Refund Request for Unused Moyra Subscription". Include your full name, email address on file, the date you cancelled, and the amount of the unused period you believe you are owed.

For example, if you paid RM61 on the 10th of the month and cancelled on the 20th with the next charge due on the 10th of the following month, you are entitled to approximately RM31 (50% refund for the unused half-month). State this calculation in your email and request the refund. Tocancel advises being specific about the dollar amount rather than vague.

Most companies respond to refund requests within 7-10 business days. If Moyra refuses, reply to the email and reference the Consumer Protection Act 1999 and your right to refund for unused services. If the company still refuses after 14 days, escalate to KPDNKK.

Refunds through google play

If you subscribed through Google Play, open the Google Play Store app, go to your profile, tap "Payments and subscriptions", select "Subscriptions", find Moyra, and tap the subscription. You will see a purchase history. Find the most recent charge, tap it, and select "Report a problem". Explain that you cancelled the subscription and request a refund for the unused portion. Google Play typically processes refunds within 3-5 business days.

Refunds through apple

If you subscribed through Apple, visit reportaproblem.apple.com, sign in with your Apple ID, find the Moyra charge you want refunded, and select "Report a Problem". Explain that you no longer use the service or cancelled and request a refund. Apple reviews refund requests and typically responds within 48 hours.

What to do if Moyra continues charging after cancellation

If you receive a charge from Moyra after you have cancelled, do not panic. This is a common problem, and you have specific legal remedies under Malaysian law.

Step 1: verify the charge and your cancellation

Check your bank statement or payment app to confirm the date and amount of the unwanted charge. Open your cancelled Moyra account or your Google Play/Apple account and verify that the subscription is marked as cancelled. If the subscription still shows as active, the cancellation did not take effect. Return to the cancellation steps in this guide and cancel again, this time sending a follow-up email to [email protected].

Step 2: contact Moyra in writing

Send an email to [email protected] with the subject "Unauthorized charge after cancellation". Include your full name, email on file, the date you cancelled, the date of the unwanted charge, the amount charged, and a clear statement: "I cancelled my subscription on [date]. I did not authorize this charge and request an immediate refund. Please confirm in writing that my account is now terminated."

Tocancel recommends keeping this email brief, professional, and factual. Do not express frustration or anger; stick to dates and amounts.

Step 3: dispute the charge with your bank

If Moyra does not refund the charge within 10 business days, contact your bank directly. Explain that you cancelled the subscription and did not authorize the charge. Your bank can initiate a chargeback (a reversal of the charge) on your behalf. This is a formal dispute process, and banks take these seriously.

To make your bank dispute strong, attach copies of your cancellation email, screenshots of the cancellation confirmation, and the original charge notification from your statement. Tocancel advises being specific about the dates and amounts involved.

Step 4: file a complaint with KPDNKK

If your bank chargeback is denied or if Moyra continues charging after your first refund request, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). You can file online at https://www.kpdnkk.gov.my or visit your nearest KPDNKK office.

Include all evidence: cancellation emails, screenshots, bank statements, and copies of your chargeback dispute. KPDNKK will investigate on your behalf and can force the company to refund you and pay a penalty. This is a free service and your strongest legal lever if the company refuses to cooperate.

Pricing and subscription details

Understanding exactly what you are paying for helps you decide whether to cancel or keep the subscription. Here is the breakdown.

The only confirmed paid plan is Moyra Premium at RM61 per month. There is no published free trial or other paid tiers. The service automatically renews each month unless you cancel explicitly at least 24 hours before your renewal date.

Checklist: before you cancel Moyra

Use this checklist to ensure you cancel correctly and protect yourself.

• Confirm your billing date (the date each month you are charged RM61)
• Identify where you subscribed: moyra.com, Google Play, or Apple App Store
• Note the email address associated with your Moyra account
• Take a screenshot of your current subscription status showing the plan name and next billing date
• Check that you have 24+ hours until your next renewal date (do not wait until the last few hours)
• Open the support email: [email protected] and draft a follow-up cancellation notice
• Have your credit card or payment method details on hand if you need to verify your identity

Contact information and mailing address

If Moyra does not respond to email or you need to send a formal notice, use this address for cancellation inquiries and disputes.

Moyra Teknoloji Ticaret Limited Sirketi
Istanbul, Turkey

For support: [email protected]

Send cancellation letters by registered mail (with signature confirmation) to ensure proof of delivery. Include a copy of your cancellation screenshot and a clear statement that you are terminating your subscription effective immediately and request written confirmation.

For Malaysian consumer complaints: Ministry of Domestic Trade and Consumer Affairs (KPDNKK), https://www.kpdnkk.gov.my

Why tocancel makes cancellation easier

Cancelling subscription services in Malaysia should not be a battle. Many companies, including Moyra, hide or obscure their cancellation process because they want you to forget about your subscription and keep paying. Tocancel exists to change this.

Tocancel has guided thousands of consumers through cancellations just like this one, and we know exactly where companies trip up and how to protect you. We provide clear, step-by-step instructions tailored to Malaysia's consumer laws, support addresses updated regularly, and the legal references you need to stand firm if the company pushes back.

Whether you are cancelling Moyra, a streaming service, a fitness app, or any recurring charge, Tocancel gives you the knowledge and confidence to take back control of your money. You do not need permission from Moyra to stop paying. You have the right under the Consumer Protection Act 1999. Tocancel simply makes sure you exercise that right safely and successfully.

Visit Tocancel.com today and cancel with certainty. Your next uninterrupted bank statement is just a few steps away.