Cancel Motion: The Right Way

How to cancel Motion and stop recurring charges in malaysia

What is Motion and why people cancel

Motion is a paid productivity subscription tool that automatically schedules your tasks into your calendar, not a simple to-do list. If you are thinking about how to cancel Motion, you are likely frustrated with how aggressively the app reorganises your day or unhappy with the monthly cost rolling forward on your card.

The service works as a recurring digital subscription billed monthly to your payment method. Motion charges your card automatically each month until you take action to cancel. You do not have a long-term contract locking you in, which means you can cancel at any time without penalty, but only if you submit your cancellation before your next billing date.

Core features and why the cost matters

Motion's paid plan includes artificial intelligence auto-scheduling, task management, calendar integration, and collaboration features for team members. Pricing converts to approximately RM 105 per user per month based on international rate data, which adds up quickly if multiple team members in your Malaysian business use the tool.

Research from Malaysian users shows the main complaint is not the features themselves but the loss of control. Motion's algorithm can be too aggressive when it reschedules your tasks without permission, and many solo operators in Malaysia feel the monthly cost is difficult to justify once the novelty wears off. This combination of cost and control is why most people search for cancellation instructions.

How Motion operates for malaysia-based users

Motion is accessed online and billed as an international digital subscription in your local Malaysian currency converted at the exchange rate your card issuer applies. There is no dedicated Malaysian language support, no local phone number for customer service, and no Malaysia-specific billing page, so you must track your own billing dates and keep proof of every transaction.

Motion offers live chat support through its website, which is helpful because it provides written evidence if you need to escalate a complaint later. If Motion refuses to refund an unauthorised renewal charge, you can file a consumer complaint with the Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepercayaan Rakyat (KPDNKK) or request a chargeback through the Tribunal Tuntutan Konsumer (TTC) in Peninsular Malaysia. Tocancel recommends keeping all screenshots and chat transcripts as evidence before you take any dispute to these authorities.

Your consumer rights and legal protections in malaysia

Your cancellation rights in Malaysia are protected by the Consumer Protection Act 1999, which applies to all goods and services sold to consumers, including digital subscriptions like Motion. This law gives you the right to cancel a service subscription without penalty, and Motion cannot charge your card after you submit a valid cancellation request.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, a supplier must not engage in unfair practices, and charging your card after you have cancelled is an unfair practice. You have the right to clear, truthful information about billing and cancellation, and Motion must provide you with a working method to cancel. If Motion continues to bill you after cancellation, the company has breached your consumer rights, and you can lodge a complaint with KPDNKK or seek damages through the small claims division of the TTC.

Your legal position is this: once you cancel Motion through the official channel and receive confirmation, Motion must stop all charges. If a renewal charge appears after cancellation, you can request a refund from Motion directly, and if the company refuses, you can escalate to KPDNKK or file at TTC. Tocancel has helped thousands of users recover unauthorised repeat charges by documenting the cancellation date and the charge date, then presenting this evidence to the enforcement authority.

Why documentation matters before and after you cancel

KPDNKK and TTC will ask for proof that you cancelled, proof of the unauthorised charge, and proof that you followed Motion's published cancellation process. If you cannot show a screenshot of your cancellation confirmation or a chat transcript confirming the date your subscription ended, the authority may struggle to support your complaint. Therefore, you must screenshot every step of the cancellation process and save the confirmation email or chat message Motion sends you.

Keep all bank statements and card transaction records for at least three months after your intended cancellation date. This proof chain is what makes your case strong and gives KPDNKK or TTC the evidence they need to order a refund or a chargeback on your behalf.

Cancellation methods for Motion subscriptions

Motion subscriptions are cancelled through the account or platform where you originally purchased them. The method you use depends on whether you signed up directly on Motion's website, through the iOS App Store, or through Google Play for Android.

Cancel Motion from the web account (direct subscription)

If you subscribed directly through Motion's website, you must cancel through your online account. Log in to Motion with your email and password, navigate to your account or profile settings, find the subscription or billing section, and select the option to cancel your subscription. Motion's help documentation states that this is the official cancellation method for web subscriptions.

After you select cancel, Motion will ask you to confirm your decision and may offer a discount to keep you as a customer. Do not accept a discount offer unless you genuinely want to continue; instead, confirm the cancellation and proceed. Motion will display a cancellation confirmation screen, and you must screenshot this page as evidence.

Cancel Motion from iOS app store

If you subscribed through an Apple device using your Apple ID, you must cancel through the App Store, not through Motion's website. Open the App Store app on your iPhone or iPad, tap your profile icon at the top right, select Subscriptions, find Motion in the list, tap on Motion, and select Cancel Subscription. Apple will ask you to confirm, and the cancellation becomes active immediately.

Screenshot the confirmation message from Apple showing that Motion has been cancelled. The App Store sends a confirmation email to your Apple ID email address, so check your inbox and spam folder for this email and save it as backup evidence.

Cancel Motion from google play (Android)

If you subscribed through an Android device using Google Play, cancel through Google Play, not Motion's website. Open the Google Play app, tap your profile icon at the top right, select Manage your Google Account, go to the Payments and subscriptions tab, select Subscriptions, tap Motion, and select Cancel subscription. Google Play will confirm the cancellation and end your access at the end of your current billing period.

Screenshot the Google Play cancellation confirmation and check your email for a subscription cancellation receipt from Google. Tocancel advises keeping both the screenshot and the email as evidence.

Step-by-step cancellation process

Follow these steps to cancel Motion without errors and protect your right to a refund if you are charged again.

1. Log in to your Motion account or open the relevant app store (App Store, Google Play, or Motion web)
   • Use the same email and password you used to set up your subscription
   • If you cannot remember your password, use the "Forgot Password" link to reset it
2. Navigate to your subscription or billing settings
   • On Motion web: click your profile icon, then Account or Billing
   • On App Store: go to Subscriptions in your profile
   • On Google Play: go to Manage your Google Account, then Subscriptions
3. Locate Motion in your active subscriptions list and select it
4. Read the cancellation information and tap or click Cancel Subscription
   • Do not accept any discount or retention offers unless you want to keep the service
   • Proceed to confirm the cancellation
5. Take a full-page screenshot of the cancellation confirmation screen
   • The screenshot must show your email, the service name (Motion), and the cancellation date
   • Save this screenshot with a clear filename like "Motion_Cancelled_[Date].png"
6. Check your email (including spam folder) for a confirmation message from Motion, Apple, or Google
   • Save this email as a PDF or take a screenshot
   • Forward a copy to yourself so you have it in two places
7. Note your final billing date and the date your access will end
   • Mark this date in your calendar
   • If you are billed again after this date, you have proof of unauthorised charging
8. Check your bank or card statements on the day after your final billing date to confirm no charge appears
   • If a charge appears, contact Motion support immediately with your cancellation screenshot
   • If Motion does not refund within 14 days, escalate to KPDNKK or TTC

Pricing and what you are paying for

Motion's monthly cost helps explain why cancellation rates are high in Malaysia. Below is a breakdown of the subscription model and the local value in Malaysian ringgit.

For a solo Malaysian entrepreneur, RM 105 per month is a significant cost if the tool does not deliver value. For a team of three users, the annual cost climbs to over RM 3,000. Tocancel research shows that users who cancel Motion cite the combination of cost and aggressive rescheduling as the main reason for leaving.

What happens after you cancel Motion

Understanding the post-cancellation timeline helps you protect yourself from unwanted charges and avoid confusion about when your access ends.

Access and service during and after cancellation

In most cases, Motion allows you to access the service until the end of your current billing period after you submit a cancellation request. If you cancel on day 10 of a 30-day cycle, you typically retain access for the remaining 20 days. Your tasks, calendar data, and settings remain in your account during this grace period, so you can export or download your work if needed.

On the last day of your billing period, Motion will revoke your access to paid features. You will lose the ability to use AI auto-scheduling and collaboration tools, though some free-tier features may remain available. Check Motion's help documentation or contact support via live chat to confirm the exact timeline for your account.

Refunds and what you are entitled to

Motion's refund policy typically does not offer refunds for partial month cancellations. If you cancel on day 10 of a 30-day billing cycle, you will not receive a refund for the remaining 20 days of access. However, if Motion charges your card after your confirmed cancellation date, you are entitled to a refund for that unauthorised charge under the Consumer Protection Act 1999.

To request a refund for an unauthorised charge, contact Motion support through live chat with your cancellation screenshot and the charge date. Ask Motion to refund the unauthorised amount within 14 days. If Motion refuses or does not respond, you can file a complaint with KPDNKK or request a chargeback from your bank. Tocancel advises that banks in Malaysia can typically reverse unauthorised recurring charges within 30 days of the charge date if you provide evidence of your cancellation request.

Exporting your data before access ends

Before your access expires, download or export any task lists, project notes, or calendar configurations you created in Motion. Motion may not offer an automated data export feature, so use your browser's screenshot tool or copy-paste functionality to save information you need. Some users also take screenshots of their dashboard and task lists as backup.

Contact Motion support via live chat and ask if a data export or account backup is available. Having this data ensures you do not lose work when your paid access ends.

Common cancellation mistakes and how to avoid them

Most people who struggle to cancel Motion or face repeat charges made one of these preventable errors. Understanding these mistakes now saves you time, frustration, and money.

Mistake 1: cancelling in the wrong place

The single most common error is cancelling Motion through its website when you actually subscribed through the App Store or Google Play, or vice versa. When you do this, your web account shows as active, and the App Store or Google Play continues to bill you. You then wrongly believe you have cancelled because you clicked "Cancel" on the website, but the renewal charge still appears on your card.

Check your original purchase receipt or credit card statement to see where the charge originated. If the charge came from "Apple Inc." or "Google Play," cancel there, not on Motion's website. Tocancel has helped thousands of consumers recover charges because they cancelled in the wrong place and did not realise the billing was still active elsewhere.

Mistake 2: not taking a cancellation screenshot

If you do not screenshot the cancellation confirmation, you have no proof that you cancelled. If a charge appears later and you contact your bank or KPDNKK, the first question is "When did you cancel?" without proof, your claim is harder to defend. Motion may also claim it never received a cancellation request if you cannot show the confirmation screen.

Always screenshot the entire cancellation confirmation page, including the date and time stamp if visible. Save this screenshot with a clear filename and store it in a backup location like cloud storage or email.

Mistake 3: ignoring the billing date

Many users cancel a few days after they are charged, thinking the cancellation is effective immediately. In reality, cancellations typically take effect at the end of the current billing cycle, and you will be charged one more time before access ends. If you cancel on day 25 of a 30-day cycle, expect to be charged on day 30, and your access will end on day 30 or day 31.

Note your exact billing date before cancelling, so you know when the final charge will occur and when to check your bank statement. Mark this date in your calendar and monitor your account on that day to confirm the charge appears and then stops after the final date.

Mistake 4: accepting retention offers during cancellation

Motion or your app store may present a discount or promotional offer when you try to cancel, with messages like "Stay for 50% off for three months" or "Keep your subscription at half price." If you click on this offer by accident or out of curiosity, your cancellation request may be withdrawn, and your recurring billing will continue.

When you reach the cancellation screen, ignore all retention offers and proceed directly to confirm the cancellation. Do not click on discount links unless you genuinely want to extend your subscription.

Mistake 5: not following up after the billing date

After you cancel, you must check your bank statement or credit card transaction list on the day after your final billing date to confirm no charge appeared. Many users assume the cancellation worked and do not check, only to discover weeks later that Motion charged them again. By that time, proving the charge was unauthorised becomes harder.

Set a phone reminder for the day after your final billing date to check your card statements. If no charge appears, you are safe. If a charge appears, contact Motion or your bank immediately with your cancellation screenshot as evidence.

How to check if Motion is still active on your accounts

If you cannot remember whether you cancelled Motion, or you think you cancelled but want to be sure, use this checklist to verify your subscription status.

Check Motion web account

Log in to Motion.com with your email and password. If you can access your account and see your tasks and calendar, your subscription is either still active or in a grace period. Navigate to Account or Billing settings and look for a statement like "Your subscription is active until [date]" or "You have no active subscriptions." Screenshot this page regardless of what it says. If you are already logged out or cannot access the account, your subscription is likely expired or deactivated.

Check app store (iOS)

Open the App Store, tap your profile icon, go to Subscriptions, and search for Motion in the list. If Motion appears with a blue toggle switch turned on, your subscription is active. If the toggle is off or Motion does not appear in the list, your subscription is cancelled. Screenshot this page as proof.

Check google play (Android)

Open Google Play, tap your profile icon, go to Manage your Google Account, select the Payments and subscriptions tab, then Subscriptions. Search for Motion. If Motion is listed with an active status or an upcoming renewal date, your subscription is still active. If Motion does not appear or shows a "Cancelled" status, it is no longer active. Screenshot this page as evidence.

Check your bank or card statement

Review your credit card or bank statement for the past three months. Look for charges from Motion, Apple Inc. (if you subscribed via App Store), or Google Play. If no charges appear in the last billing cycle (your current month), your subscription is cancelled. If a charge appears in the last month, your subscription was still active on that date.

Getting help if Motion continues to charge you

If you cancelled Motion but a charge still appears, take action immediately. The longer you wait, the harder it becomes to prove the charge was unauthorised.

Step 1: contact Motion support within 24 hours

Use Motion's live chat feature (available on the website) to contact support. Send a message explaining that you cancelled on [date], provide a screenshot of your cancellation confirmation, and request a refund for the unauthorised charge. Ask Motion to confirm your cancellation date in writing. Save the entire chat transcript as a PDF or screenshot.

Step 2: request a refund from your bank (if needed)

If Motion does not refund the charge within 14 days, contact your bank or card issuer. Explain that you cancelled the subscription and provide your cancellation screenshot and bank statement showing the unauthorised charge. Your bank can issue a chargeback, which reverses the charge and investigates the transaction. Banks in Malaysia typically process chargebacks within 30 days.

Step 3: file a complaint with KPDNKK

If the charge is still not refunded after your bank's chargeback process, file a formal complaint with the Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepercayaan Rakyat. You will need to provide:

• A screenshot of your cancellation confirmation
• Proof of the unauthorised charge (bank statement)
• Proof that you contacted Motion for a refund (chat transcript or email)
• Proof that Motion refused or did not respond within 14 days

KPDNKK can investigate the complaint and order Motion to refund you if the charge was indeed unauthorised.

Step 4: file a claim at the tribunal

If KPDNKK's investigation takes too long or does not resolve the issue, you can file a small claim at the Tribunal Tuntutan Konsumen (TTC) in Peninsular Malaysia. The tribunal handles consumer disputes up to RM 25,000. Filing a claim costs a small administrative fee and does not require a lawyer. Present your evidence (cancellation screenshot, unauthorized charge, communication with Motion) and request a refund plus compensation for inconvenience.

Tocancel recommends keeping all documentation in a folder on your computer and phone so you can access it quickly if you need to escalate the complaint.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel Motion correctly and protect yourself from repeat charges.

Final summary and next steps

Cancelling Motion is straightforward if you follow the correct steps and keep proof of every action. Your consumer rights under the Consumer Protection Act 1999 protect you from unfair billing practices, and you have clear escalation paths if Motion continues to charge you after cancellation.

Start now by identifying where you subscribed (web, App Store, or Google Play), then log in and navigate to the cancellation option for that platform. Take a screenshot of the confirmation, note your final billing date, and check your bank statement after that date to confirm no charge appears. If a charge does appear, contact Motion support immediately with your cancellation proof, and escalate to KPDNKK or TTC if the company refuses to refund.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by documenting their cancellation date and following the enforcement process. You have the right to cancel at any time, and Motion cannot charge you after you submit a valid cancellation request. Take action today, keep your proof, and rest assured that you are protecting your consumer rights.