Cancel Justfit: The Right Way

How to cancel Justfit and take control of your fitness spending

Understanding Justfit and why cancellation matters

Justfit is a mobile fitness app that delivers guided workouts, beginner-friendly routines, and VIP subscription tiers unlocking premium features. You can purchase subscriptions through the Apple App Store, Google Play, or directly from the Justfit website using PayPal or credit card. Monthly plans range from C$24.99 to C$26.99, while annual options run between C$86.99 and C$98.99. When a subscription no longer serves your fitness goals, cancellation is your right-and Tocancel is here to walk you through the process so you recover any refunds you are entitled to and avoid accidental charges.

Common reasons to cancel Justfit

You may decide to cancel for several legitimate reasons: the app no longer matches your fitness goals, you have found a cheaper alternative, you are not using the premium features enough to justify the cost, or you simply want to pause your subscription temporarily. Whatever your reason, you deserve a straightforward cancellation process and clarity on whether you qualify for a refund. Tocancel understands that fitness priorities shift, and your wallet should reflect those changes.

Your cancellation deadline and refund window

Justfit advertises a 14-day money-back guarantee for online services purchased directly from their website, provided you request a refund within 14 days and have not redeemed promotional items. Additionally, Justfit's operator (Enerjoy Ltd.) offers a 30-day refund window for website purchases made before auto-renewal takes effect. If you purchased through the Apple App Store or Google Play, Apple and Google enforce their own refund policies-typically 48 hours from purchase for app subscriptions. Missing these windows means you lose your refund eligibility. Document the date you purchased your plan and check your email for the exact purchase confirmation, as this date determines your refund deadline.

Your consumer rights in canada

Canadian consumer law protects you when cancelling digital subscriptions, and understanding these rights puts you in control.

Consumer protection act coverage

Under Canada's Consumer Protection Act and provincial consumer laws (enforced in Ontario, British Columbia, Alberta, Quebec, and other provinces), companies must offer a clear, accessible cancellation mechanism. Most provinces enforce a cooling-off period-typically 14 days-for online purchases, giving you a window to change your mind without penalty. This law applies directly to Justfit if you purchased your subscription through their website using a Canadian payment method. Your legal position is straightforward: Justfit cannot hide their cancellation process or charge penalties for legitimate cancellations within your statutory rights period. If Justfit refuses a legitimate refund claim, you can escalate to your provincial consumer protection authority-such as Ontario's Ministry of Public and Business Service Delivery or British Columbia's Office of the Regulator of Mortgage Brokers-or file a chargeback with your credit card issuer.

Escalation and enforcement

If Justfit refuses to cancel your account or denies a refund you are entitled to, document every email, text, and in-app message. Take screenshots showing your cancellation request, the date you sent it, and Justfit's response (or lack thereof). Contact your provincial consumer protection office and file a formal complaint. You can also report the issue to the Better Business Bureau (BBB), which tracks patterns of non-compliance and can pressure the company to resolve disputes. Tocancel recommends always keeping copies of your purchase receipts, cancellation requests, and any promotional material Justfit used to sell you the subscription-these become critical evidence if a dispute arises. Your consumer protection authority has the power to investigate, issue fines, and force refunds on your behalf.

Justfit pricing and subscription options

Understanding your current plan and what you are paying helps you make an informed cancellation decision.

If you have locked into an annual plan and your fitness needs have changed, cancellation is always an option, and you may qualify for a partial or full refund depending on when you purchased and how you paid. Check your receipt to confirm which plan type you hold and the exact purchase date.

How to cancel Justfit by platform

Your cancellation method depends entirely on where you bought your subscription-follow the platform-specific steps below to cancel correctly the first time.

Cancel Justfit through the apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple's system because Justfit cannot process cancellations on their end. Here is the exact process:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Justfit in the list of active subscriptions.
4. Select Cancel Subscription and confirm your cancellation.
5. Check your email for a cancellation confirmation from Apple within 24 hours.
6. If you want a refund, contact Apple Support immediately and explain why you cancelled (e.g., unused service, charged in error, or within the 48-hour purchase window). Apple will review your request and typically respond within 5 business days.

Your Apple ID email becomes the key to tracking your refund request, so keep that correspondence safe. Once you cancel through Apple, your access ends at the end of your current billing period.

Cancel Justfit through google play (Android)

If you subscribed via an Android phone or tablet, Google Play manages your subscription. Follow these steps:

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Justfit and tap it.
5. Select Cancel subscription and confirm your cancellation request.
6. For a refund, contact Google Play Support within 48 hours of your original purchase and state your reason (e.g., not as described, unused service, or charged by mistake). Google will respond within 7 business days.

Google Play sends you a confirmation email to your linked Google account. Cancellation takes effect at the end of your current billing cycle.

Cancel Justfit through their website

If you subscribed directly from Justfit's website using a credit card or PayPal, you must request cancellation through their account dashboard or customer support. Here is the process:

1. Log into your Justfit account on their website using your email and password.
2. Navigate to Account Settings or Subscription Management (usually found in a user menu or gear icon).
3. Look for a Billing, Plans, or Subscriptions section.
4. Select your active subscription and choose Cancel or Pause Subscription.
5. Review the cancellation terms and confirm your cancellation request.
6. You will receive a cancellation confirmation email from Justfit within 24 hours. If the cancellation does not process, email their support team at the contact address provided below and request confirmation in writing.
7. Request a refund in the same email, citing the 14-day money-back guarantee or 30-day refund window (whichever applies to your purchase date). Include your order number and purchase receipt.

Website cancellations are the easiest to document because you control the request and can forward the confirmation email to Tocancel or your consumer protection office if the company refuses to honour your cancellation. Keep all correspondence in a folder for your records.

Refunds and what to expect after cancellation

Cancellation and refund are two separate actions-cancelling your subscription stops future charges, but you may still be entitled to a refund for amounts already paid.

Refund eligibility and timelines

Justfit's refund policy allows you to claim a refund within 14 days of purchase if you bought directly from their website and have not redeemed promotional items. The 30-day refund window (also mentioned in their terms) may apply if you purchased before auto-renewal. If you subscribed through Apple App Store or Google Play, those platforms have their own 48-hour refund window from purchase. Once you cancel, track when Justfit processes your refund-typical timelines are 5 to 10 business days for credit card refunds and 7 to 14 days for PayPal. If no refund appears after 14 days, contact Justfit again and ask for a refund status update, including a tracking reference. If Justfit continues to refuse, file a chargeback with your credit card company or dispute the transaction with PayPal. This means you ask your bank or payment provider to reverse the charge on your behalf, citing that Justfit either failed to deliver the service or violated your consumer rights. Tocancel strongly recommends filing a chargeback only after you have given Justfit one written request for a refund and they have ignored you for at least 7 days.

What happens to your account and access

Once you cancel Justfit, your access to premium features stops at the end of your current billing cycle or immediately, depending on the platform. If you cancel mid-cycle, you do not receive a pro-rata refund unless you fall within the 14-day or 30-day refund window. Some users downgrade to a free tier instead of cancelling completely-Justfit offers limited free workouts if you want to keep access without paying. If you later decide to reactivate, you must subscribe again and pay full price; Justfit does not offer special loyalty discounts for returning users. Document the date you cancelled and the date your access expires so you know exactly when charges stop.

Common mistakes and how to avoid them

Cancelling a subscription feels stressful, especially if you are not sure whether you will get your money back-but avoiding these pitfalls keeps you safe and your refund on track.

Mistake 1: cancelling through the wrong platform

Many users cancel their Justfit account through their phone settings, thinking that is enough. However, if you subscribed through multiple platforms (for example, you first tried Apple App Store, then switched to the website), you must cancel each subscription separately. Cancelling one does not cancel the other. Check your email inbox for every Justfit purchase receipt you have received in the past six months. If you find two, you have two active subscriptions and must cancel both. Contact Tocancel's guidance if you are unsure which platform holds your current subscription.

Mistake 2: missing your refund deadline

The 14-day refund window is a hard deadline. The clock starts the day you make your purchase, not the day you request cancellation. If you wait 15 days, you forfeit your refund even if Justfit is at fault for poor service quality. Mark your purchase date on your calendar and set a phone reminder for day 12-this gives you a 2-day buffer to submit your refund request. If you are outside the refund window, you can still request a cancellation, but you will not recover any money already paid.

Mistake 3: not documenting your cancellation request

If you cancel verbally or through an in-app chat, Justfit can claim they never received your request. Always submit your cancellation request in writing-via email to their support team, through the website account dashboard (which generates a confirmation), or through a recorded platform like Apple or Google. Take a screenshot of every confirmation screen. If Justfit asks you to cancel in a chat, ask them to send you a confirmation email afterward. This documentation becomes critical evidence if you need to dispute the charge with your bank or file a complaint with your provincial consumer protection office.

Mistake 4: not following up on your refund

Justfit's refund does not process automatically. You must request it explicitly, separate from cancellation. Send a second email to Justfit's support team with the subject line "Refund Request-Order [Your Order Number]" and include your original purchase receipt. Give them 7 days to respond. If they ignore you, escalate to your consumer protection authority or file a chargeback with your bank.

How to avoid being charged again after cancellation

Cancellation does not always stop auto-renewal on the first attempt-verify that Justfit has actually stopped charging you before moving on.

Verification steps after cancellation

One week after you cancel, check your bank statement or credit card activity to confirm no new Justfit charge has appeared. If you see a charge, take a screenshot immediately and contact Justfit's support team to confirm your cancellation was processed. If they claim your account is still active, ask them to deactivate it manually. If a charge appears after cancellation, file a dispute with your bank (chargeback) and report Justfit to your provincial consumer protection authority for charging you after you cancelled. You are protected under the Consumer Protection Act-unauthorized charges after a valid cancellation request are illegal. Tocancel has helped thousands of consumers recover unauthorized charges by following this verification step and escalating quickly when needed.

Contacting Justfit for support and escalation

Before escalating to your consumer protection authority, exhaust Justfit's own support channels so you have documented proof that you tried to resolve the issue.

Always email for anything related to cancellation or refunds-this creates a written record. If Justfit's support email is not working or you do not receive a response within 7 business days, escalate to your provincial consumer protection office.

Escalating your complaint to provincial authorities

If Justfit refuses to cancel your account or denies a refund you are legally entitled to, file a formal complaint with your provincial consumer protection authority.

Provincial contact points

Your provincial consumer protection office has the authority to investigate Justfit and force them to refund you if they find evidence of non-compliance. In Ontario, contact the Ministry of Public and Business Service Delivery Consumer Protection Office. In British Columbia, contact the Office of the Regulator of Mortgage Brokers (or the Consumer Protection BC division). In Alberta, contact the Fair Trading Act office. In Quebec, contact the Office du protecteur du consommateur. Each province has an online complaint form on their website. Include your order number, purchase date, cancellation request date, and all copies of your correspondence with Justfit. Your complaint becomes part of a public record, which can motivate Justfit to resolve disputes quickly. Tocancel recommends filing a provincial complaint as your next step if Justfit ignores you for more than 7 days.

Key takeaway checklist before you cancel

Use this checklist to ensure your cancellation runs smoothly and you recover any refunds owed to you.

• Find and save your Justfit purchase receipt and the exact date you subscribed.
• Confirm whether you subscribed through Apple App Store, Google Play, or Justfit's website.
• Check the refund deadline (14 days from purchase for website purchases; 48 hours for Apple/Google).
• If within your refund window, prepare to request a refund in writing at the same time as you cancel.
• Follow the platform-specific cancellation steps above and take screenshots of the confirmation screen.
• If cancelling through the website, send a follow-up email to [email protected] requesting written confirmation.
• Wait 7 business days for Justfit's refund to process and check your bank statement for the reversal.
• If no refund appears, send a second email to Justfit and give them another 7 days. If they ignore you, contact your bank or PayPal to file a chargeback.
• If Justfit refuses to honour your cancellation or refund, file a complaint with your provincial consumer protection office and report the issue to the Better Business Bureau.

You are in control of this process. Tocancel empowers you to cancel with confidence and recover what you are owed.

Final summary and next steps

Cancelling Justfit is straightforward when you follow the right steps and know your rights. Whether you subscribed through Apple App Store, Google Play, or Justfit's website, you have a clear cancellation path and a refund window-typically 14 days for direct website purchases and 48 hours for app store subscriptions. Canada's Consumer Protection Act guarantees you the right to cancel digital subscriptions and receive a refund within the statutory period. If Justfit refuses to honour your cancellation or withholds a refund you are entitled to, escalate to your provincial consumer protection authority, which has the power to investigate and force a refund on your behalf.

Document every step: save your purchase receipt, screenshot your cancellation confirmation, and keep copies of all emails to and from Justfit. If a dispute arises, this documentation becomes critical evidence. Tocancel has helped thousands of consumers cancel fitness subscriptions, recover hidden charges, and reclaim their budget by following this exact process. Your next step is simple: locate your purchase receipt, confirm your subscription platform, and follow the platform-specific cancellation steps above. If you need further guidance or want to escalate a refund dispute, Tocancel is here to help you take action with confidence.

Justfit's operator (Enerjoy Ltd.) is registered in Canada, making them subject to Canadian consumer law. You have rights, and this guide ensures you exercise them fully.