Cancel Justfit: The Right Way to Stop Charges

How to cancel your Justfit subscription in ireland and reclaim your money

Why you might want to cancel Justfit

Justfit is a mobile fitness application offering personalised workout programmes, short video sessions, and targeted training plans. Published by Enerjoy, the app operates on a freemium model where basic content is free, but full access requires a paid subscription. If you've signed up and now want to exit, understanding your options and rights is essential to stop recurring charges and take back control of your spending.

Common reasons for cancellation

Many users find themselves paying for Justfit when it no longer serves their needs. Some sign up expecting personalised fitness coaching but discover the workout library is generic and doesn't address their specific fitness level or medical requirements. Others are frustrated because they were charged immediately after a trial period, or they expected the trial to remain free but it converted automatically to a paid plan. Some users report that their cancellation requests did not stop future charges, leaving them billed repeatedly after they thought they had exited. Slow customer support response times when disputing charges are also frequent pain points. Your experience is not unusual, and the good news is that you have clear legal rights to cancel and recover unwanted charges.

How much you might be spending

Justfit charges compound quickly across your payment method. Understanding your exact spend is the first step to deciding whether to stay or leave. The table below shows typical pricing for monthly, quarterly, and annual plans in euros. These figures are current market rates and may vary by promotion or region, so check your most recent app store receipt or bank statement to confirm what you're actually being charged each cycle.

A €20 monthly subscription amounts to roughly €245 per year, making it easy to lose sight of the total cost over time. Check your app store billing history or payment card statement now to see exactly what you're being charged and how often. This clarity will help you decide your next move and provides evidence if you later need to dispute a charge.

Your consumer rights in ireland

The law gives you powerful protections when cancelling digital subscriptions, and understanding them puts you in control.

The consumer rights act 2022 and your cooling-off period

Under the Consumer Rights Act 2022 and the EU Consumer Rights Directive 2011/83/EU (which applies in Ireland), you have the right to cancel a distance contract within 14 calendar days of purchase with no questions asked and no penalty. This statutory cooling-off period applies to app-based subscriptions, including Justfit. Your legal position is clear: if you cancel within 14 days of signing up or upgrading to a paid plan, Justfit must refund you in full. After 14 days, you can still cancel at any time, but the trader may charge a reasonable fee if you have already consumed the service. If Justfit fails to honour a cancellation request or continues charging after you cancel, you have grounds to escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer authority.

This right exists because the law recognises that consumers need time to change their mind about digital purchases. Tocancel recommends keeping dated screenshots of your cancellation request and any confirmation email you receive, as these become crucial evidence if you need to dispute the charge later.

Disputing unauthorised or continued charges

If a charge appears on your statement without your explicit consent, or if Justfit continues charging you after you've cancelled, you have the right to dispute it as an unauthorised payment. You can challenge the charge directly with your bank or credit card provider, or through the app store dispute mechanism (Apple App Store or Google Play). Both have dedicated refund processes for disputed or wrongful charges. If you paid by PayPal, you can open a dispute through PayPal's Resolution Centre within 180 days of the charge. Provide your cancellation request, screenshots, and any correspondence with Justfit as evidence. Tocancel advises acting quickly: the sooner you report the issue, the stronger your case and the faster you'll see a refund.

If Justfit fails to respond to your cancellation request within 14 days, or if your refund request is denied without good reason, contact the CCPC directly. The CCPC can investigate complaints and compel traders to comply with Irish and EU consumer law. This escalation is free and is your most powerful lever if Justfit refuses to cooperate.

How to cancel your Justfit subscription

Cancellation routes depend on where you subscribed: through the app store (Apple or Google), via PayPal, or by direct payment method. Each route has a slightly different process, so follow the steps that match your purchase method.

Cancel Justfit via the apple app store (iPhone or iPad)

If you subscribed through the Apple App Store, you must cancel through your Apple ID account, not the Justfit app itself. Apple handles the subscription and billing, so Justfit cannot cancel it for you directly. Follow these steps:

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
2. Find and tap "Justfit" in your active subscriptions list.
   • If you see the subscription here, it means you subscribed via the App Store.
3. Tap "Cancel Subscription" or "Edit Subscription".
   • Read the cancellation confirmation carefully.
   • Confirm you want to cancel.
4. Wait for Apple's confirmation email to your Apple ID email address.
   • Save this email for your records.
   • Your access will continue until the end of your current billing period, then stop.

Take a screenshot of the confirmation screen before you close it. This screenshot is your proof of cancellation and essential if you later need to dispute a charge with your bank.

Cancel Justfit via google play (Android phone or tablet)

If you subscribed through Google Play, you must cancel through your Google account. The Justfit app itself cannot process the cancellation. Here's how to cancel:

1. Open the Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Manage your Google Account".
2. Go to the "Subscriptions" tab.
   • If you don't see a Subscriptions tab, tap "Payments and subscriptions" first.
3. Find "Justfit" in your active subscriptions.
   • If it's not listed here, check your payment method instead (see PayPal and direct card cancellation below).
4. Tap "Cancel Subscription".
   • Read any cancellation warnings or survey questions.
   • Confirm your cancellation.
5. Check your email for a confirmation message from Google Play.
   • This confirms your subscription has ended.
   • Save this email for proof.

Google Play cancellations typically take effect immediately, though you may retain access until your current billing cycle ends. Screenshot the final confirmation page to protect yourself against any future billing disputes.

Cancel Justfit if you paid by PayPal

If Justfit charged your PayPal account, you cancel the subscription through PayPal, not through Justfit or the app. PayPal holds the subscription agreement, so it has the power to stop it. Follow these steps:

1. Log into your PayPal account at paypal.com.
   • Go to Settings (gear icon in the top right).
2. Select "Payments and subscriptions" from the left menu.
   • Click "Subscriptions" or "Recurring payments".
3. Find "Justfit" in your active subscriptions list.
   • Click on it to open the subscription details.
4. Click "Cancel" or "Cancel subscription".
   • PayPal will ask why you're cancelling (optional feedback).
   • Confirm the cancellation.
5. PayPal will send you a confirmation email.
   • Keep this email permanently as proof of cancellation.
   • Check your PayPal transaction history to confirm no further charges appear.

PayPal cancellations are immediate. If you see another charge from Justfit after cancellation, dispute it through PayPal's Resolution Centre within 180 days. Tocancel strongly recommends checking your PayPal transaction history weekly for the first month after cancellation to catch any erroneous charges early.

Cancel Justfit via direct credit or debit card payment

If you subscribed directly through Justfit's website or app using your credit or debit card, you may need to contact Justfit's support team to cancel. Justfit does not always provide a direct cancellation button for card-based subscriptions. Here's your best approach:

1. Try the Justfit app first.
   • Open the Justfit app and log in.
   • Navigate to "Profile" or "Settings" (usually a gear icon).
   • Look for "Manage Subscription", "Billing", or "Account".
   • If a cancellation button appears, click it and follow the prompts.
   • Screenshot the confirmation.
2. If no cancellation button exists in the app, contact Justfit support via email or help form.
   • State clearly: "I want to cancel my Justfit subscription effective immediately."
   • Include your account email address and subscription ID (check your payment receipt).
   • Ask for written confirmation of cancellation via email.
   • Keep copies of all correspondence.
3. If Justfit does not respond within 7 business days, escalate to your bank.
   • Contact your card issuer and report the subscription as unauthorised or request a stop payment order.
   • Provide your cancellation email to Justfit as evidence of your intent to cancel.
   • Your bank can block future charges or reverse recent ones if Justfit fails to honour your cancellation.

Many users find that contacting Justfit support directly takes longer than cancelling through app stores or PayPal. If Justfit does not provide a clear cancellation button or does not respond to your cancellation request within 7 days, you have the right to dispute the charge with your bank under Irish consumer law. Do not wait passively: escalate quickly to protect yourself.

What happens immediately after you cancel

Cancellation does not always mean instant loss of access, and understanding the timeline protects you from surprise charges.

Your access after cancellation

When you cancel Justfit, your access continues until the end of your current billing cycle. For example, if you cancel mid-month on a monthly plan, you keep access until the last day of that month. On your final billing date, Justfit will not charge you again. After that date, the app will require you to log out or you will lose access to premium features. Some users remain logged in to free content after cancellation, but paid workouts and personalised coaching will become unavailable. Log out of the app after cancellation to confirm the change and avoid confusion.

Refunds for unused time

Under Irish consumer law, if you cancel within 14 days of purchase and have not substantially used the service, Justfit must refund you in full. If you cancel after 14 days, refunds are not guaranteed, but you may still be entitled to a prorated refund for any unused portion of your billing period. For example, if you subscribed for a quarterly plan and cancel after one month, you may be able to claim a refund for the two unused months. This depends on Justfit's terms of service and the trader's goodwill. Tocancel recommends requesting a prorated refund in your cancellation email and referencing your legal right under the Consumer Rights Act 2022. If Justfit refuses without explanation, escalate to the CCPC.

Refunds from the app store (Apple or Google) typically appear in your original payment method within 5 to 10 business days. PayPal refunds usually show within 3 to 5 business days. Bank transfers may take longer. If you do not see a refund within two weeks, contact the app store or payment provider to check the status.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but many users make avoidable errors that delay refunds or leave them unprotected. Learn from others' experiences.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Deleting the Justfit app from your phone does not cancel your subscription or stop charges. The subscription is tied to your app store account or payment method, not the app itself. You will continue to be charged every month or quarter until you formally cancel through the app store, PayPal, or your bank. After you delete the app, your account sits dormant and keeps billing silently. Always cancel the subscription first, then delete the app if you choose. Tocancel recommends cancelling at least two weeks before your next billing date to ensure the change takes effect in time.

Assuming a free trial automatically converts after the trial ends

Justfit sometimes offers a free trial (often seven or 14 days) that converts automatically to a paid plan on the final day if you don't cancel first. Many users forget the trial end date and wake up to an unexpected charge. If you started with a free trial and no longer want to continue, cancel before the trial expiration date listed in your app store or email confirmation. Check your email receipts now for the trial end date. If the trial has already converted to a paid plan and you were charged unexpectedly, you may have grounds to claim a refund under the 14-day cooling-off period rule, even if the trial purchase was earlier. Contact your app store or bank to request a reversal.

Not requesting written confirmation of cancellation

If you cancel in-app, take screenshots immediately. If you contact Justfit by email, keep all replies. This written proof is essential if Justfit later claims you never cancelled and continues billing. Without evidence, your bank or the app store may deny your dispute refund claim. Always confirm cancellation in writing and save the confirmation for at least one year after cancellation. Tocancel emphasises: no screenshot, no proof; no proof, no refund in a dispute.

Ignoring charges that appear after cancellation

Some users cancel but see another charge appear a week or two later. This happens when the cancellation takes time to process or when Justfit glitches and charges twice. Do not assume it's a mistake and wait. Report it immediately to your app store or bank as a disputed charge and provide your cancellation confirmation as evidence. The longer you wait, the harder it becomes to reverse. Act within 30 days of spotting the error for the best outcome.

How to request a refund if Justfit keeps charging you

If you cancelled but Justfit continues to charge you, you have multiple refund routes. Follow them in order of speed and effectiveness.

Request a refund directly from Justfit first

Send a clear, professional email to Justfit support stating that you cancelled your subscription and should not have been charged. Include the date you cancelled, your cancellation confirmation (screenshot or reference number), and the date of the unauthorised charge. Ask for a full refund to be processed within 7 business days. Most traders respond faster to refund requests than to general complaints. If Justfit apologises and processes a refund within a week, your issue is resolved. Keep this email exchange for your records.

Dispute the charge with your payment provider

If Justfit ignores your refund request or refuses to refund without justification, dispute the charge with your payment provider. The process differs by payment method:

• Apple App Store: Contact Apple Support through the App Store or visit support.apple.com. Explain that you cancelled your subscription but were charged. Apple investigates and often refunds immediately if your cancellation evidence is clear.
• Google Play: Open the Google Play app, go to your account, and find the disputed charge in your order history. Click "Report a problem" and select the reason (subscription was cancelled, unwanted charge, etc.). Google reviews your case within a few days.
• PayPal: Log into your PayPal account, go to Resolution Centre, and click "Report a problem". Select the transaction and explain that you cancelled the subscription but were charged again. PayPal has 180 days to investigate.
• Credit or debit card: Contact your bank or card issuer and report the charge as unauthorised or disputed. Provide your cancellation request as evidence. Your bank will open an investigation and usually refund you provisionally within 10 business days while they investigate.

Most payment providers rule in your favour if you provide clear cancellation evidence. Tocancel advises attaching screenshots of your cancellation confirmation to speed up the process.

Escalate to the competition and consumer protection commission (CCPC)

If your payment provider denies your dispute refund and Justfit still refuses to refund you, contact the CCPC. The CCPC is Ireland's official consumer authority and can investigate complaints about unfair trading practices or breach of consumer rights. You can file a free complaint on the CCPC website (www.ccpc.ie) or by phone on 01 402 5555. Explain your situation, attach your cancellation evidence, and the CCPC will contact Justfit to demand compliance. The CCPC has legal power to compel traders to refund consumers or face fines. This step is free and is your strongest escalation tool after payment provider disputes.

In practice, most cases are resolved at the payment provider stage. However, if you have a legitimate refund claim and a trader refuses to pay, the CCPC will step in on your behalf. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this escalation sequence and providing clear evidence at each step.

How to prevent future unwanted subscription charges

After you cancel Justfit, protect yourself from signing up for similar traps in the future.

Review and manage your active subscriptions quarterly

Set a reminder to check your active app store and PayPal subscriptions every three months. Many users forget what they've signed up for and end up paying for multiple unused apps. Go to your Apple Settings > [Your Name] > Subscriptions, Google Play Subscriptions, and PayPal Subscriptions now and list everything you're paying for. Delete or cancel any service you haven't used in 30 days. This habit saves most people €50 to €200 per year.

Use a separate payment method for trial periods

When signing up for a free trial, use a prepaid card or PayPal account with a low balance if possible. This way, if the trial converts to a paid plan without your consent, the charge will fail and you'll notice immediately. Alternatively, add the trial end date to your phone calendar two weeks in advance so you have time to cancel before the charge happens.

Read the terms of service before subscribing

Justfit's terms clearly state when a trial converts to a paid plan and how to cancel. Taking two minutes to skim the cancellation section before you pay protects you from being shocked by unexpected charges. Look specifically for the phrases "free trial", "automatic renewal", "billing date", and "how to cancel". This simple step prevents 80% of subscription regrets.

Comparison of cancellation methods and timelines

Different cancellation routes have different speeds and refund likelihood. The table below compares each method to help you choose the fastest path.

If you subscribed via Apple or Google, cancel through those platforms-they respond fastest and refund most reliably. If you used PayPal or a direct card, escalate to your payment provider or the CCPC if Justfit does not respond within 7 days.

Your next steps and summary

Cancelling Justfit is straightforward if you follow the right route for your payment method. Start now by identifying where you subscribed (app store, PayPal, or direct card), then use the step-by-step instructions above to cancel immediately. Screenshot every confirmation. If Justfit continues to charge you after cancellation, dispute the charge with your payment provider within 30 days. If the dispute is denied without good reason, file a free complaint with the CCPC at www.ccpc.ie or call 01 402 5555. Your legal rights are clear, your refund is justified, and your payment provider has the power to enforce it.

Tocancel (tocancel.com) has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this exact process and providing clear evidence at each step. Visit Tocancel to find guides for cancelling hundreds of other services and to access tools that automate subscription management. You deserve control over your spending, and you have the legal right to cancel Justfit at any time. Act today.

Justfit support and cancellation contact details

For direct contact with Justfit if your app cancellation fails or you need manual assistance:

• Support email: Check your account settings in the Justfit app for the support email address, or visit the Justfit website if available.
• Help form: Many fitness apps offer a help form within the app under Settings or Support.
• App store support: If you cannot reach Justfit, contact Apple or Google directly through your app store settings.

If you subscribed outside Ireland or need escalation, the CCPC can also direct your complaint to the relevant consumer authority in another EU country under the Alternative Dispute Resolution Directive. Tocancel recommends starting with your app store or payment provider for speed, but never hesitate to escalate to the CCPC if you're being ignored. You have rights, and Ireland's consumer law enforces them.