Cancel Boost Infinite: Your Step-by-Step Guide

How to cancel Boost Infinite in canada and protect your refund

Understanding Boost Infinite and why you might want to cancel

Boost Infinite was a wireless mobile service offered to Canadian customers by DISH Wireless until mid-2024. The brand was discontinued, and customer accounts were merged into Boost Mobile. This transition left many subscribers confused about their billing status, data security, and cancellation rights.

You may be considering cancellation for any number of valid reasons: inadequate coverage in your area, discovery of a more affordable plan elsewhere, or simply a desire to switch providers entirely. Whatever your motivation, you have the right to cancel your service without barriers or surprise charges. Tocancel exists to help you navigate exactly this kind of situation with confidence and clarity.

Why Boost Infinite was discontinued

DISH Wireless consolidated its Canadian wireless operations under the Boost Mobile brand in 2026. Boost Infinite ceased to exist as a standalone service. If you continue to receive bills under a Boost Infinite plan, those charges are being processed through Boost Mobile's system, even though you may not have received clear notice of the migration.

Who this guide helps

This resource is designed for Canadian customers who hold or held a Boost Infinite subscription and want to cancel without delays, disputes, or unwanted charges. Tocancel specializes in helping consumers assert their rights throughout the cancellation process, and this guide reflects proven strategies for protecting your account and finances.

Your consumer rights in canada and what protects your cancellation

Canada's consumer protection laws give you specific legal rights when dealing with subscription services and recurring charges.

Federal and provincial protections

Under the Competition Act and provincial Consumer Protection Acts (such as Ontario's Consumer Protection Act and equivalent legislation in British Columbia, Alberta, and Quebec), you have the right to cancel subscriptions without unreasonable barriers. Companies cannot charge you after you submit a valid cancellation request. If they do, those charges are unauthorized and you have grounds to dispute them with your bank or credit card issuer.

Canada's anti-spam legislation (CASL) also prohibits companies from sending recurring billing notifications without your explicit, informed consent. If Boost Mobile continues to charge you after you cancel, Tocancel recommends keeping documentation of your cancellation attempt, which strengthens any dispute you file with your financial institution.

The cooling-off period and when it applies

While Boost Mobile does not explicitly advertise a 14-day cooling-off period, many provinces recognize a brief cancellation window for distance contracts (contracts formed online or by phone). If you purchased your Boost Infinite plan remotely, you may have the right to cancel and receive a refund within 14 days of purchase, depending on your province. Contact your provincial consumer protection office to confirm whether this applies to you.

Escalation and enforcement

If Boost Mobile refuses to honour your cancellation request after you have followed the steps outlined in this guide, you can escalate to your provincial consumer protection office or the Canadian Radio-television and Telecommunications Commission (CRTC). These agencies enforce consumer protection and telecommunications law. Your legal position is strong once you have submitted a cancellation request in writing through a documented method.

Methods to cancel Boost Infinite

You have several options for cancelling your Boost Infinite or Boost Mobile account, each with different levels of documentation.

Online cancellation through Boost mobile's website or app

If Boost Mobile has migrated your account to its platform, you may be able to cancel through the customer portal. Log in to your account, navigate to settings or subscription management, and follow the prompts to request cancellation. Take a screenshot of the cancellation confirmation page. However, online cancellation alone may not provide sufficient proof if a dispute arises later.

Phone cancellation with documentation

Call Boost Mobile's customer service line and request cancellation. During the call, clearly state your full account number, the date you want the service to end, and confirm the reason for cancellation. Ask the representative to provide a confirmation number and email you a cancellation confirmation letter. Write down the representative's name, date, time, and confirmation number immediately after the call. This creates a paper trail.

Registered mail with proof of receipt

Send a cancellation letter by registered mail (Canada Post's "Tracked Parcels" or equivalent service) to Boost Mobile's cancellation address. This method provides legal proof that Boost Mobile received your request on a specific date. Include your account number, full name, service address, and the date you want the service to end. Request a return receipt. Tocancel recommends this method for customers who want maximum legal protection against ongoing charges.

Step-by-step cancellation process

Follow these sequential steps to cancel your Boost Infinite or Boost Mobile account safely and document your cancellation.

1. Gather your account information before you begin
   • Locate your Boost Infinite or Boost Mobile account number (appears on your bill or account login page)
   • Note your full legal name and the phone number associated with the account
   • Identify your current service address on your account
   • Confirm your preferred end date for service (usually within 30 days of your request)
2. Choose your cancellation method and prepare documentation
   • If using registered mail, prepare a typed cancellation letter that states: "I request cancellation of my Boost Infinite account (or Boost Mobile account) effective [your preferred date]. My account number is [number]. Please confirm receipt and send a cancellation confirmation letter to the address below."
   • If using phone or online methods, have a notepad ready to record the representative's name, date, time, and any confirmation number provided
3. Submit your cancellation request through your chosen method
   • For registered mail: Address the letter to Boost Mobile's cancellation department (see contact information at the end of this guide), and mail it via Canada Post's tracked service
   • For phone: Call customer service and speak directly with a representative; confirm at the end of the call that your request has been logged
   • For online: Complete the digital form and take a screenshot of the final confirmation page
4. Obtain written confirmation within 5 business days
   • If you used registered mail, the return receipt proves delivery to Boost Mobile
   • If you called, follow up with an email to customer service that says: "I called on [date] and spoke with [representative name]. I requested cancellation of account [number] effective [date]. Confirmation number was [number]. Please confirm receipt of this email."
   • Save all confirmation emails, letters, and receipts in a folder for future reference
5. Check your next billing cycle
   • Monitor your bank account or credit card statement for charges after your requested cancellation date
   • If you see a charge, contact your bank immediately and file a dispute, citing your cancellation confirmation and the date you submitted your request
6. Escalate if charges continue
   • If Boost Mobile continues to charge you after your cancellation date, file a complaint with your provincial consumer protection office or the CRTC
   • Provide them with copies of your cancellation request and all confirmation documents
   • Tocancel advises that regulators take these complaints seriously, especially when a company ignores a documented cancellation request

Understanding Boost Infinite pricing and your potential refunds

Boost Infinite offered flexible monthly plans to Canadian customers, though specific pricing varied by province and promotion.

How refunds are calculated

Most Canadian wireless providers, including Boost Mobile, apply prorated refunds. This means you receive a refund for any unused portion of your billing cycle after your cancellation date. For example, if you paid $60 for a month of service and cancel on day 15 of a 30-day cycle, you are entitled to a refund of approximately $30. Tocancel recommends requesting a prorated refund explicitly in your cancellation letter to ensure the company calculates it correctly.

What you may owe at cancellation

You are responsible for any outstanding balance on your account. If you have overdue charges, early termination fees (if applicable), or device payment obligations, Boost Mobile will deduct these from any refund owed to you. Review your account statement before you cancel to understand what you owe.

Common mistakes to avoid when cancelling

Cancelling a wireless service should be simple, but many consumers make missteps that delay their refunds or trigger unwanted charges.

Mistake 1: cancelling through only one method without documentation

If you cancel online or by phone without keeping a record, Boost Mobile can later claim they never received your request. Always use at least one documented method: registered mail, email confirmation, or a screenshot of an online cancellation with a confirmation number. Tocancel strongly recommends registered mail for maximum legal protection.

Mistake 2: assuming your account is cancelled after stopping payment

Many customers stop paying their bill and assume their service is automatically cancelled. In reality, most providers send you to collections, report the debt to credit bureaus, and may pursue legal action. You must formally request cancellation; stopping payment is not cancellation. Submit your cancellation request to avoid credit damage.

Mistake 3: not monitoring your account after cancellation

Some companies charge customers even after a cancellation request is submitted. Check your bank or credit card statement within 10 days of your cancellation effective date. If you see an unexpected charge, contact your financial institution immediately and dispute it. Tocancel recommends setting a phone reminder for the day your cancellation is supposed to take effect.

Mistake 4: ignoring the cooling-off period in your province

If you purchased Boost Infinite within the last 14 days in a province that recognizes a distance-purchase cooling-off period, you may be entitled to a full refund without penalty. Check your provincial consumer protection authority's website to confirm. If you qualify, mention this right explicitly in your cancellation request.

Mistake 5: not following up if you receive no confirmation

If Boost Mobile does not send you a cancellation confirmation within 5 business days, send a follow-up email or call customer service again. A company's silence does not mean your request was granted. Pursue confirmation actively, and keep records of every contact attempt.

What happens after you cancel Boost Infinite

Once your cancellation is processed, several steps occur in sequence.

Service disconnection

Your phone service stops on the date you specified in your cancellation request, or immediately after Boost Mobile processes your request. You will no longer be able to make calls, send texts, or use mobile data. Back up any important information from your account before the service ends.

Final billing

Boost Mobile sends a final bill that includes any charges up to your cancellation date, minus any prorated refund owed to you. This bill typically arrives within 7 to 14 days of your cancellation effective date. Review it carefully to ensure the company has not charged you after your cancellation date.

Refund processing

If you are owed a refund, Boost Mobile processes it to your original payment method (credit card, debit account, or other source). Refunds typically appear within 5 to 10 business days, though some banks take longer to post the credit. If you do not see a refund within 14 days, contact Boost Mobile and request confirmation of the refund amount and expected date.

Port your phone number

If you want to keep your phone number and switch to another provider, initiate a number portability request with your new carrier before you cancel Boost Infinite. Your new provider will handle the technical transfer. If you do not port your number before cancellation, Boost Mobile may release it for reassignment after 90 days.

Timeline and when to expect results

Cancellation timelines vary depending on the method you use and how quickly Boost Mobile processes your request.

Escalation and enforcement if Boost mobile refuses to cancel

If Boost Mobile ignores your cancellation request or continues to charge you, you have legal remedies available through government agencies.

File a complaint with your provincial regulator

Each Canadian province has a consumer protection office responsible for enforcing consumer rights. Contact your provincial office and provide copies of your cancellation request and all communication with Boost Mobile. These agencies investigate complaints and can compel companies to honour consumer rights. Examples include Ontario's Ministry of Government and Consumer Services and British Columbia's Consumer Protection Office.

Escalate to the canadian radio-television and telecommunications commission (CRTC)

The CRTC oversees telecommunications companies in Canada and investigates complaints about billing, service quality, and unfair cancellation practices. File a complaint at the CRTC website if your provincial regulator does not resolve the issue. The CRTC takes unauthorized charges seriously and has the power to order refunds and impose penalties on wireless providers.

Dispute the charges with your bank

If Boost Mobile charges you after your cancellation date, contact your bank or credit card issuer and file a dispute. Provide your cancellation confirmation and the dates of the unauthorized charges. Your bank can reverse the charges and may refund the money within 30 days pending investigation. Tocancel recommends doing this immediately to protect your account.

Small claims court

If the amount owed is small (under your provincial small claims limit, typically $10,000 to $35,000), you can file a claim in small claims court without hiring a lawyer. This is a last resort, but it signals to Boost Mobile that you are serious about your rights. Many companies settle rather than face court.

Checklist for successful cancellation

Use this checklist to ensure you have completed every step correctly and protected yourself from future disputes.

• Gather account number, full name, service address, and preferred cancellation date
• Choose your cancellation method (registered mail, phone with notes, or online with screenshot)
• Prepare cancellation letter or call script that mentions your rights under provincial consumer protection law
• Submit cancellation request and obtain confirmation number or tracking receipt
• Follow up within 5 business days if you receive no written confirmation
• Monitor your bank statement for 14 days after cancellation effective date
• Save all cancellation documentation, confirmation letters, screenshots, and payment records
• Check your final bill for errors or unauthorized charges within 7 days of receipt
• Verify refund appears within 14 days; contact your bank if delayed
• File a dispute with your bank if charges appear after your cancellation date
• Report ongoing issues to your provincial consumer protection office or the CRTC

Boost Infinite cancellation contact information

Use the following address to send your registered mail cancellation request to Boost Mobile. This method provides legal proof of delivery and is the safest option for cancelling Boost Infinite.

Boost Mobile (Canada) customer service
DISH Wireless Canada
Customer Care Department
3535 Research Road NW
Calgary, AB T2L 2K8
Canada

Send your cancellation letter via Canada Post's tracked service (Tracked Parcels or equivalent). Request a return receipt to confirm delivery. Include your account number, full name, service address, and desired cancellation date. Tocancel recommends keeping a copy of the letter and the tracking receipt for your records.

Why you should act now

Boost Infinite no longer exists as a service, and your account is likely being billed under Boost Mobile's infrastructure. The sooner you cancel, the sooner you stop paying charges. Delaying your cancellation request costs you money and creates a longer paper trail if disputes arise later. Tocancel has helped thousands of consumers cancel wireless services across Canada and reclaim their refunds. Your rights are clear under Canadian consumer protection law, and you have the power to enforce them.

Follow the step-by-step process outlined in this guide, use registered mail for maximum legal protection, and keep detailed records of every cancellation attempt. If Boost Mobile refuses to honour your request, escalate to your provincial regulator or the CRTC. Tocancel is committed to helping Canadians navigate cancellation with confidence, and you should feel equally empowered to assert your rights. Submit your cancellation request today, monitor your next statement, and take control of your account.