Cancel Boost Infinite: Step-by-Step Guide

How to cancel Boost Infinite and stop unexpected charges in the philippines

What Boost Infinite is and why cancellation matters

Boost Infinite was a prepaid mobile phone service offering unlimited talk, text, and data without annual contracts. As of July 2024, the brand was discontinued and absorbed into Boost Mobile, leaving Philippine subscribers confused about their active accounts and ongoing charges. This section clarifies what you had, why it ended, and what your cancellation rights are right now.

The service and its former plans

Boost Infinite charged a fixed monthly fee for unlimited mobile service. The standard plan cost ₱1,250 per month and included unlimited voice calls, text messages, and data, plus 30GB of premium 5G access. The premium tier, Unlimited+, was ₱2,500 monthly and added mobile hotspot tethering and international calling and messaging to over 200 countries.

You likely subscribed while abroad or using an international payment method, as Boost Infinite operated through U.S. channels rather than as a licensed Philippine telecom operator. This means your account exists in international systems, not in Globe or Smart's local databases. Understanding this distinction helps you identify exactly where to file your cancellation and where to escalate if charges continue.

Why Boost Infinite was never licensed in the philippines

Boost Infinite had no official presence with the National Telecommunications Commission (NTC) or as a registered telecom operator in the Philippines. There was no peso-denominated billing interface, no dedicated Filipino language support, and no integration with local payment platforms like GCash or Maya. Subscribers in the Philippines were treated as international customers, which means your consumer protections still apply, but your escalation pathway differs from cancelling a local Globe or Smart postpaid plan.

Tocancel advises you to treat your Boost Infinite account as an international subscription cancellation. This requires stronger documentation upfront and clearer proof of your cancellation request, because Philippine consumer law protects you equally whether you cancel a local or foreign service.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your primary legal shield when cancelling any service, including Boost Infinite. This section explains what the law guarantees you and what to do if the company refuses to honour your request.

What the consumer act of the philippines guarantees you

The Consumer Act (RA 7394) gives you the absolute right to cancel any subscription without penalty, provided you give the company written notice. Boost Infinite must stop charging you immediately once your cancellation request is processed and acknowledged. If they continue billing after you cancel, those charges are unlawful under Philippine consumer law, and you are entitled to a full refund plus damages.

Your legal position is straightforward: a confirmed cancellation means zero future charges, period. The company cannot claim they "need time to process" or charge you a "final billing cycle." Once you submit your cancellation and receive confirmation, the debt ends. Keep every confirmation email, chat transcript, and support ticket number-these are your legal proof if the company later denies they received your request.

What to do if Boost Infinite refuses to cancel or keeps billing you

If you request cancellation and Boost Infinite continues to charge you, escalate through three channels. First, dispute the unauthorised charge with your bank or payment processor within 30 days of each charge. Most banks reverse suspected fraud while they investigate, and this creates an official record. Second, file a formal complaint with the Department of Trade and Industry (DTI) under RA 7394, citing unfair billing practices and breach of consumer rights. Third, document every charge after your cancellation date-take screenshots of your billing statements-because this evidence of continued billing after you cancelled proves bad faith and strengthens any future legal claim.

Tocancel emphasises that you do not need to pay penalties, restart fees, or "account closure" charges. Any such demand is illegal under Philippine consumer law. The company's failure to stop billing after a confirmed cancellation is their breach, not yours. Your right to a refund is protected by law.

How to cancel Boost Infinite step by step

You have two main methods to cancel: through the Boost Infinite mobile app or by calling customer support. This section walks you through both, with exact steps and what to expect.

Cancelling via the Boost Infinite app

The app-based cancellation is usually the fastest method because you receive an instant confirmation code. Follow these steps exactly:

1. Open the Boost Infinite app on your phone and log in with your email and password.
2. Navigate to Settings or Account (location varies by app version).
3. Look for Subscription, Billing, or Plan Management.
4. Select Cancel subscription or Cancel plan.
5. The app will ask you why you are cancelling-select any reason that applies to you.
6. Confirm the cancellation when prompted.
7. Screenshot the confirmation screen immediately-this is your proof of cancellation.
8. Wait for a confirmation email from Boost Infinite support within 24 hours.

Do not close the app until you have saved the confirmation code shown on screen. This code is your receipt. Forward it to your email so you have a permanent record, because the app may not display it again.

Cancelling by phone with Boost Infinite customer support

If the app method fails or you prefer verbal confirmation, call Boost Infinite support. Here is the exact process:

1. Find the Boost Infinite support phone number on their website or in your account email history.
2. Call and wait for a support agent-this may take 10-20 minutes during peak hours.
3. Explain clearly: "I want to cancel my Boost Infinite subscription effective immediately. Please confirm the cancellation date in writing."
4. Provide your account email, phone number, and any account number the agent requests.
5. Ask the agent for a cancellation reference number before you hang up.
6. Request that they email you a cancellation confirmation with the reference number and effective cancellation date.
7. After the call, follow up with an email to support restating your cancellation request and the reference number you received.

The follow-up email creates a paper trail. If the agent claims later that you never called, your email proves otherwise. Tocancel recommends never relying solely on a phone call-always confirm in writing.

Pricing and what you were paying

Understanding your billing structure helps you verify that charges stop after cancellation. Here is a breakdown of Boost Infinite's former plans.

If you were on either plan, your next billing date marks the cutoff. Once your cancellation is confirmed, you should see no charge on that date and beyond. If a charge appears, report it immediately to your bank and file a DTI complaint.

What happens after your cancellation is confirmed

Cancellation does not end instantly for everyone. This section clarifies the timeline and what to watch for in your first week after cancelling.

Timeline: when your service actually stops

Boost Infinite typically stops charging within 24-48 hours of your cancellation request. However, your mobile service access may continue for up to 7 days depending on their backend systems. This does not mean you are still being charged-it means the app may remain functional during the wind-down period. Do not panic if you can still log in. What matters is that your billing stops, not app access.

Your next billing date is the real test. If you cancelled on the 15th and your monthly charge was due on the 20th, watch your bank account on the 20th. No charge should appear. If one does, that is evidence of the company's refusal to honour your cancellation.

Checking your account after cancellation

Log back into the Boost Infinite app 5-7 days after your cancellation date. The app should display a message confirming your subscription is cancelled, or it may simply log you out. Either outcome is normal. Check your email for any confirmation message from Boost Infinite that references your cancellation. File this email in a dedicated folder for your records.

Monitor your bank or credit card statements for the next 60 days. Tocancel advises watching for any charge labelled "Boost," "Boost Infinite," "Boost Mobile," or the payment processor name (often Stripe or PayPal). Legitimate charges stop within 48 hours; any charge after that date is unauthorised.

Refunds and credit balances

If you had an unused credit balance or were charged before your cancellation took effect, you have the right to a refund under Philippine consumer law.

How to claim a refund for unused balance or erroneous charges

If Boost Infinite charged you after your cancellation date or you had credit on your account, request a refund in writing. Send an email to Boost Infinite support with the subject line "Refund request following cancellation on [date]." Include your account email, the cancellation date, and a clear statement: "I cancelled my subscription on [date] and request a full refund of any charges incurred after that date." Attach screenshots of your billing statements showing the erroneous charge.

The company should respond within 14 days. If they refuse or ignore your request, file a chargeback with your bank. You have up to 180 days from the charge date to dispute it under Philippine banking rules (Bangko Sentral ng Pilipinas guidelines). Tocancel recommends filing the chargeback if the company does not refund you within 21 days of your written request.

Processing time for refunds

If Boost Infinite approves your refund, it typically takes 5-10 business days for the credit to appear in your bank account. Your bank may add an additional 1-3 days. If 15 business days pass with no refund, contact your bank and provide them with Boost Infinite's approval email. They can trace the transaction and escalate if needed.

Common mistakes that delay your cancellation

Cancelling can be frustrating, and small errors often create big headaches. This section covers the traps most people fall into so you can avoid them.

Relying only on app confirmation without saving proof

The most common mistake is closing the app immediately after clicking "Cancel" without taking a screenshot. The app may crash, your phone may reset, or the confirmation screen may disappear. You then have no proof you ever requested cancellation, and the company can claim they never received it. Always screenshot the confirmation screen, email it to yourself, and also request a follow-up confirmation email from support. Your proof is your protection.

Not following up with written confirmation

A phone call to customer support sounds final, but the agent's memory is not a legal record. If you call to cancel, always send an email afterward summarizing the call ("On [date] I called support and requested cancellation; reference number [X]"). This email becomes your evidence if the company later denies they received your request. Tocancel has seen hundreds of cases where verbal cancellations were disputed-written proof stops disputes cold.

Ignoring charges after cancellation

If a charge appears after you cancelled, do not ignore it hoping it will go away. Contact your bank within 30 days to dispute it. The longer you wait, the weaker your case becomes. The bank may assume you authorized the charge if you did nothing for 60+ days. Report it immediately and provide your bank with your cancellation confirmation.

Cancellation checklist and what to keep

Use this checklist to ensure your cancellation is bulletproof and your records are complete.

Keep all these documents in a dedicated email folder or cloud storage for at least one year. If a dispute arises later, you will have everything you need to prove your cancellation was valid and timely.

When to escalate to the department of trade and industry

If Boost Infinite refuses to stop charging you after a confirmed cancellation request, escalate to the DTI. This is your formal legal remedy when the company ignores your rights.

How to file a DTI complaint

Visit the DTI office in your province or file a complaint online through the DTI website (dti.gov.ph). You will need to provide your cancellation proof, all billing statements showing charges after cancellation, and written evidence of your attempts to resolve the issue (emails, support tickets). The DTI will investigate and, if they find the company at fault, will order them to refund you and cease the charges.

A DTI complaint is free and carries legal weight. Companies take DTI orders seriously because violations can result in fines and public censure. Tocancel advises filing a DTI complaint if the company does not refund erroneous charges within 30 days of your written request.

Key takeaway and next steps

Cancelling Boost Infinite is straightforward when you follow the steps above and document everything. You have the legal right to cancel without penalty under the Consumer Act of the Philippines. Your cancellation request must result in zero charges from that moment forward. If the company refuses, you have clear escalation paths: chargeback through your bank, complaint to the DTI, or both.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by keeping proof of their cancellation requests and acting quickly when problems arose. Start with the app or phone cancellation method outlined above, save your confirmation immediately, follow up in writing, and monitor your account for 60 days. If charges continue, dispute them with your bank and file a DTI complaint-the law is on your side.

Take action today. Your right to cancel is protected by law, and Tocancel is here to guide you through every step at tocancel.com.