Cancel Alltrails: The Right Way to Reclaim Your Freedom

How to cancel AllTrails and reclaim control of your outdoor budget

Why you might cancel AllTrails and what your rights are

AllTrails is a popular trail-discovery app that helps hikers, runners and outdoor enthusiasts find routes, access offline maps and read community reviews. The service offers a free tier and two paid subscription tiers-Plus at CAD $35.99 per year and Peak at CAD $79.99 per year. Like most digital subscriptions, AllTrails renews automatically unless you take action to stop it.

You might cancel because you've switched to a competing app like Komoot or Gaia GPS, discovered that the free tier meets your needs, or simply realized offline maps don't fit your hiking style. Whatever your reason, you have the legal right to cancel your subscription and, in many cases, request a refund. At Tocancel, we help Canadian consumers understand those rights and execute cancellations cleanly and confidently.

Under the Consumer Protection Act (in your province), you have the right to cancel digital subscriptions within a specific window-typically 14 to 30 days from purchase or renewal, depending on your province. Tocancel empowers you to exercise that right without unnecessary delay.

The hidden cost of staying subscribed

AllTrails Peak charges CAD $79.99 annually. Over three years, an unused Peak subscription costs you CAD $240 in silent recurring charges. Research shows that roughly one-third of outdoor app subscribers never activate the premium features they pay for, meaning your money disappears without delivering real value. Cancelling now stops that drain immediately.

Your legal position in canada

Canadian consumer protection law gives you clear rights: you can cancel any ongoing subscription, and if you purchased within the cooling-off period (usually 14 days), you can request a full refund. The company must process your cancellation without imposing penalties or delays. If AllTrails resists, your provincial consumer authority (Consumer Protection BC, Consumer Protection Ontario, or equivalent) will enforce your right to cancel.

AllTrails pricing and plan comparison

Before you cancel, compare what you actually use against what you pay for each month.

Should you cancel or downgrade instead

Before you walk away entirely, consider downgrading to the free tier. You'll keep your saved hikes, route history and account active-useful if you think you'll return to paid features later. Downgrading takes minutes and avoids the refund process altogether. However, if you purchased within the last 30 days and you're dissatisfied with the service, requesting a refund before cancelling is the smarter move. Tocancel recommends you exhaust the refund window first; once you've requested your money back, you can then cancel the subscription if you choose.

How to cancel AllTrails on every platform

AllTrails subscriptions are purchased through three different channels: the AllTrails website, Apple's App Store (iOS) and Google Play Store (Android). Where you cancel depends on where you bought it-using the wrong method wastes your time and may leave your subscription active.

Cancel AllTrails on the website (the most direct method)

Cancelling via AllTrails.com gives you the most control and lets you request a refund in the same process. Follow these steps:

1. Open your web browser and visit www.alltrails.com
   • Do not use the mobile app-the website offers the clearest cancellation path
2. Sign in with your AllTrails account email and password
   • If you've forgotten your password, click "Forgot password" and reset it first
3. Click on your profile icon (top right corner) and select Account settings or Subscription
   • Look for a section labeled "Subscription," "Membership" or "Billing"
4. Locate your active subscription and click Cancel subscription or Manage subscription
   • AllTrails may ask you to confirm your reason for cancellation-select the option that applies and continue
5. Review the cancellation summary
   • Check the cancellation date (usually effective immediately or at the end of your current billing cycle)
   • Confirm you'll no longer be charged after this date
6. Click Confirm cancellation
   • You should receive a confirmation email within minutes
   • Save this email for your records
7. If you purchased within 30 days, select the refund option and submit your request
   • Tocancel advises you to request the refund immediately-do not wait
   • Refunds typically process within 5 to 10 business days

Website cancellation is your strongest option because you have a direct record, and you control the entire process from start to finish.

Cancel AllTrails through apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple. Follow these steps:

1. Open the App Store app on your iOS device
   • Do not open AllTrails itself-you must use the App Store app
2. Tap your profile picture (bottom right corner) and select Account
   • You may be prompted to sign in with your Apple ID-do so
3. Tap Subscriptions
   • This shows all active and recently expired subscriptions tied to your Apple ID
4. Find AllTrails in the list and tap it
   • If you don't see AllTrails, scroll down-it may be listed under "Expired subscriptions"
5. Tap Cancel subscription or Edit
   • Apple will ask you to confirm-read the message carefully
6. Follow Apple's prompts and confirm the cancellation
   • Your subscription will end on your next renewal date
   • Apple will send you a confirmation email

Apple App Store cancellations take effect at the end of your current billing cycle-you won't lose access mid-month. Save your Apple confirmation email as proof.

Cancel AllTrails through google play store (Android)

If you subscribed on an Android device, cancel via Google Play. Here's how:

1. Open the Google Play Store app on your Android device
   • Ensure you're using the device where you installed AllTrails
2. Tap your profile icon (top right corner) and select Manage my subscriptions or Payments and subscriptions
   • You may need to tap "Subscriptions" from a menu
3. Find AllTrails in your active subscriptions list
   • Tap on it to open the subscription details
4. Tap Cancel subscription
   • Google may ask for feedback-provide your reason (optional but helpful)
5. Confirm the cancellation by tapping Yes, cancel
   • Your subscription ends on your renewal date
   • Google sends a confirmation email to your Google account

Like Apple, Google Play processes cancellations at the end of your current cycle, so you'll retain access until then. Keep your confirmation email as your proof of cancellation.

Your right to a refund under canadian consumer protection law

Canadian consumer protection law entitles you to a refund if you cancel within the cooling-off period, typically 14 days from purchase or renewal. This period varies slightly by province, so check your specific provincial consumer act.

When you can request a refund

You have the strongest refund claim if you purchased AllTrails within the last 14 to 30 days (depending on your province) and have not yet received substantial value from the subscription. "Substantial value" means you didn't meaningfully use the offline maps, route planning or other paid features. If you purchased months ago or have actively used the service, your refund claim weakens, though you can still cancel going forward.

To request a refund, contact AllTrails support directly through the website or app and cite your purchase date and the reason for your request. Be clear and specific: "I purchased on [date] and would like a refund under my provincial consumer protection rights." Keep copies of all email correspondence. If AllTrails refuses, your provincial consumer protection authority will investigate on your behalf.

Refund timelines and your provincial authority

AllTrails must process approved refunds within 5 to 10 business days. If the company delays or refuses without legitimate reason, you can escalate to your provincial consumer authority:

• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Ontario: Consumer Protection Ontario (ontario.ca/consumer)
• Alberta: Alberta Fair Trading Act (aswc.ca)
• Quebec: Office of Consumer Protection (opc.gouv.qc.ca)
• Other provinces: Check your provincial government website for your consumer authority

Filing a complaint is free and takes minutes. Tocancel recommends documenting every interaction-save screenshots, emails and dates-before escalating. Your provincial authority has real enforcement power and will hold AllTrails accountable if they unlawfully refuse your refund.

Common cancellation mistakes and how to avoid them

Many outdoor enthusiasts cancel incorrectly and end up charged months longer than expected. Here are the pitfalls to sidestep.

Mistake 1: cancelling only the app, not the subscription

Deleting the AllTrails app from your phone does not cancel your subscription. AllTrails continues to charge you because the subscription is tied to your account, not the app. You must explicitly cancel your subscription on the website, Apple App Store or Google Play Store. Uninstalling the app is simply housekeeping-it's not cancellation. Always cancel the subscription first, then delete the app.

Mistake 2: confusing "pause" with "cancel"

Some services offer a "pause subscription" option, which temporarily stops charges but keeps your account and billing details intact. AllTrails does not have a pause feature, but if you downgrade to the free tier instead of cancelling entirely, you're essentially pausing-your account remains active. If you want to cancel completely and not return, select full cancellation, not downgrade. Tocancel advises you to be explicit about your intent when you initiate cancellation.

Mistake 3: not saving your confirmation email

After you cancel, AllTrails sends a confirmation email. Many people delete it or miss it in their inbox. Save this email for at least six months. If AllTrails charges you after cancellation (a rare but real occurrence), you need proof that you cancelled on a specific date. Without the confirmation email, disputing the charge is much harder.

Mistake 4: cancelling right before your renewal date

If your subscription renews on the 15th and you cancel on the 14th, AllTrails may still charge you on the 15th because the renewal process started before your cancellation took effect. To avoid this, cancel at least 48 hours before your renewal date. Check your account settings or billing email to confirm your exact renewal date before you cancel.

Mistake 5: not requesting a refund within the window

Your right to a refund expires quickly-usually within 14 to 30 days of purchase. If you wait two months to cancel and then ask for a refund, AllTrails will likely deny it. Tocancel emphasizes: if you purchased recently and are unsatisfied, request your refund immediately alongside your cancellation. Don't assume you've forfeited the refund just because you've used the app a few times; ask anyway.

What happens after you cancel AllTrails

Cancelling your AllTrails subscription is quick, but understanding what comes next protects you from confusion.

Access and account status after cancellation

Once you cancel, your account reverts to the free tier. You lose access to offline maps, wrong-turn alerts, 3D previews, ad-free browsing and live sharing. Your saved hikes, route history and personal data remain in your account indefinitely-AllTrails doesn't delete free accounts automatically. If you want to reactivate a paid subscription later, your history is still there.

If you cancelled at the website, your access changes immediately or at the end of your billing cycle (depending on AllTrails' policy). If you cancelled through Apple or Google, you'll lose paid features on your renewal date. Check your account a few days after your renewal date to confirm you've been downgraded to the free tier; if you're still seeing paid features, contact AllTrails support immediately.

Confirming your cancellation status

Log into your AllTrails account and navigate to Account Settings or Subscription. You should see "Free" or "No active subscription" displayed. If you still see an active Plus or Peak subscription, contact AllTrails support right away-there may be a system delay. Include your cancellation confirmation email as proof.

Checking for unexpected charges

After your cancellation takes effect, monitor your credit card or payment method for the next two billing cycles. Look for any charges labeled "AllTrails," "Alltrails+" or similar. If you see a charge after your confirmed cancellation date, dispute it immediately with your bank and reference your cancellation confirmation email. Your bank can file a chargeback in your favor if AllTrails charged you without authorization.

Tocancel recommends setting a phone reminder for your next expected billing date-if no charge appears, your cancellation is confirmed. If a charge does appear, you have strong evidence of unauthorized billing and can escalate to your provincial consumer authority.

How to cancel AllTrails by mail (if online cancellation fails)

If AllTrails' website is unavailable or you receive no response to your cancellation request, you can cancel by registered mail.

Send a letter to AllTrails' support or cancellation department. Include:

• Your full name
• Your email address associated with your AllTrails account
• Your account username (if applicable)
• Your subscription plan (Plus or Peak)
• Your renewal date and last charge date
• A clear statement: "I request cancellation of my AllTrails subscription effective immediately"
• Your preferred refund method (original payment method or new account)

Send this letter via registered mail with proof of delivery so you have evidence AllTrails received it. Keep a copy for your records. Most companies respond within 10 business days of receiving a registered letter. If AllTrails doesn't respond or denies your cancellation, you can file a complaint with your provincial consumer authority and attach your registered mail receipt as proof you made a good-faith cancellation attempt.

Cancellation comparison: website vs. app store methods

Each cancellation method has trade-offs. Here's how they stack up.

The AllTrails website is your strongest option because you have a direct, immediate record and can request a refund without involving a third party. Use App Store or Play Store methods only if you have no other option or if your payment method is tied exclusively to those platforms.

Your consumer rights under canadian law

Digital subscription cancellations are governed by your province's Consumer Protection Act and Canada's federal Consumer Protection Act (for interprovincial transactions). Here's what the law guarantees you:

The right to cancel without penalty

You have an absolute legal right to cancel any ongoing subscription. AllTrails cannot charge you a cancellation fee, require a minimum subscription term beyond what you've already paid for, or lock you into a contract. If AllTrails imposes any penalty for cancellation, that violates consumer law and your provincial authority will enforce your right to cancel free of charge.

The cooling-off period and refund right

Most Canadian provinces grant you 14 days from the date of purchase to cancel and receive a full refund, provided you haven't received substantial benefit from the service. Quebec's Consumer Protection Act extends this to 30 days. This is your automatic right-you don't need AllTrails' permission. If you purchased AllTrails within this window and change your mind, you can demand a refund. Tocancel advises you to act within this period; once it expires, your refund claim becomes much weaker.

Clear billing and transparency requirements

AllTrails must clearly disclose the renewal date, amount and cancellation method before you complete your purchase. If AllTrails buried this information or made it hard to find, the company violated its transparency obligations and you may have grounds for a refund even outside the cooling-off period. Check your original purchase confirmation email-if the renewal date or amount is unclear or missing, document this and mention it if you escalate to your consumer authority.

Protection against unauthorized charges

If AllTrails charges you after your confirmed cancellation date, that's unauthorized billing. Your bank or credit card company can reverse the charge (called a "chargeback") at your request. You have up to 60 days from the charge date to dispute it. Provide your bank with your cancellation confirmation email as evidence. Your provincial consumer authority will also investigate if you file a complaint, and AllTrails may face fines for repeated unauthorized billing.

When to escalate to your provincial consumer authority

If AllTrails ignores your cancellation request, refuses a legitimate refund or continues to charge you after you cancel, escalate immediately.

Contact your provincial consumer authority:

• British Columbia: Consumer Protection BC (1-888-564-9963 or consumerprotectionbc.ca)
• Ontario: Consumer Protection Ontario (ontario.ca/consumer)
• Alberta: Alberta Fair Trading Act enforcement (aswc.ca)
• Quebec: Office of Consumer Protection (opc.gouv.qc.ca)
• Other provinces: Search your provincial government site for "consumer protection" or "fair trading"

When you file a complaint, include:

• Your cancellation confirmation email (or registered mail receipt if by post)
• Screenshots of your account showing cancellation status
• Copies of all emails between you and AllTrails
• Your credit card or bank statement showing the original charge and any unauthorized post-cancellation charges
• Dates of all attempted cancellations

Filing a complaint is free and takes about 15 minutes. Your consumer authority has legal power to compel AllTrails to refund you, reverse charges and pay penalties if the company violated consumer protection law. Tocancel has helped thousands of Canadians successfully escalate subscription disputes-you're not alone, and the law is on your side.

Summary: your cancellation checklist

Use this checklist to ensure your AllTrails cancellation is complete and protected:

• [ ] I have identified where I purchased AllTrails (website, Apple App Store or Google Play)
• [ ] I have located my exact renewal date by checking my account settings or billing email
• [ ] I have decided whether to request a refund (within 14 to 30 days of purchase) or cancel only
• [ ] I have cancelled my subscription using the correct platform method
• [ ] I have saved my cancellation confirmation email for at least six months
• [ ] I have logged back into my account to confirm my plan now shows "Free"
• [ ] I have set a reminder to check my credit card on my renewal date to confirm no charge appears
• [ ] If a charge appears after cancellation, I have disputed it with my bank and referenced my confirmation email
• [ ] If AllTrails refuses to cancel or refund, I have gathered all documentation and filed a complaint with my provincial consumer authority

Working through this checklist takes about 10 minutes and gives you ironclad protection. Tocancel recommends completing every step before you move on-a few minutes now saves you hours of dispute later.

Final steps: confirm your cancellation and move forward

You've now cancelled AllTrails. Here's what to do immediately after:

First, log into your AllTrails account one more time within 24 hours. Verify that your subscription shows as "Free" or "Inactive." If it still shows Plus or Peak, contact AllTrails support immediately and reference your cancellation confirmation email. A delayed system update is rare but possible.

Second, save your cancellation email in a folder labeled "Subscriptions" or "Financial" on your computer. You may need it months from now if AllTrails charges you by mistake.

Third, delete the AllTrails app from your phone if you're not using the free tier. This prevents accidental taps that might reactivate a paid subscription and keeps your device clutter-free.

Finally, if you're looking for an alternative trail app, explore Komoot, Gaia GPS or even Google Maps offline mode-all three offer robust offline mapping without the premium price tag of AllTrails Peak.

Tocancel has helped thousands of Canadian consumers cancel subscriptions confidently and protect their wallets from silent recurring charges. Whether you've cancelled AllTrails today or are managing multiple subscriptions, remember: your right to cancel is guaranteed by law, and no company can prevent you from exercising it. If you run into trouble, your provincial consumer authority is always there to back you up. You've taken control of your budget-that's exactly what consumer empowerment looks like.