Cancel Alltrails: Step-by-Step Process

How to cancel AllTrails in new zealand and avoid future charges

Why you might want to cancel AllTrails

AllTrails is a subscription-based trail discovery platform that gives you access to millions of hiking, walking and outdoor route maps across the globe. The service combines interactive mapping with premium features like offline map downloads, real-time trail conditions, 3D route previews and custom route creation tools.

You may be considering cancellation for several valid reasons: the subscription cost no longer fits your budget, you've found a competing app that better suits your needs, or your outdoor activity patterns have changed. Whatever your reason, understanding your cancellation options and consumer rights is essential to stopping unwanted charges. Tocancel exists to walk you through this process step by step, ensuring you take confident action and retain full control of your account.

When cancellation makes financial sense

If you're paying an annual subscription but primarily using AllTrails' free features, cancellation will immediately stop your next renewal charge. Similarly, if you've switched to a different mapping service or discovered that the premium features don't match your actual hiking frequency, stopping the subscription is the right move. The timing is critical: you must cancel before your renewal date to prevent automatic billing.

What this guide covers

This guide explains AllTrails' pricing structure in New Zealand, walks you through every cancellation method available, clarifies your refund eligibility, and outlines your consumer rights under New Zealand law. Tocancel has helped thousands of New Zealand subscribers navigate service cancellations, and we've structured this resource to empower you with the same knowledge and confidence.

AllTrails pricing in new zealand

Knowing your current costs helps you make an informed decision about whether cancellation is right for you.

Current subscription plans and annual costs

Why prices vary and what you need to know

You may notice different prices depending on where you signed up: via the AllTrails website, Apple App Store or Google Play. AllTrails only offers annual subscriptions to New Zealand users at present; monthly billing is not available. Prices may shift slightly due to platform-specific fees or tax handling differences, so always check your latest receipt for the exact amount you're being charged. This clarity matters when you decide to cancel, because you'll know precisely what you're trying to stop.

Your consumer rights when cancelling AllTrails

New Zealand law grants you specific protections when you cancel a digital service subscription, and these rights exist independently of what AllTrails' terms of service say.

Consumer guarantees act protection

Under the Consumer Guarantees Act 1993, AllTrails must supply its service with due care and skill. This means the offline maps must download reliably, the real-time condition data must be reasonably accurate, and the app must function without persistent crashes. If AllTrails fails to deliver these promised features, you have the right to request a refund, a replacement service period, or compensation-regardless of whether you're still within a 30-day money-back window. This protection cannot be removed by the company's terms.

Your legal position: If AllTrails is not delivering the service quality you're paying for, document the failures (screenshots, error messages, dates) and contact their support team first. If they refuse to help fairly, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. Tocancel recommends keeping records of all communication with AllTrails, as these strengthen any formal complaint.

Right to cancel within a reasonable timeframe

You have the right to cancel your AllTrails subscription at any time. Unlike some overseas services, New Zealand consumer law does not lock you into annual contracts indefinitely. Once you submit a valid cancellation request, AllTrails must acknowledge it and stop charging you from your next billing cycle. If they continue to bill you after you've cancelled, that is a breach of your consumer rights, and you can recover those charges through the Commerce Commission or small claims process.

How to cancel AllTrails: step-by-step instructions

AllTrails allows cancellation through your online account dashboard, regardless of which platform you used to sign up.

Cancelling via the AllTrails website or app

1. Sign in to your AllTrails account at www.alltrails.com using your email and password.
   • If you signed up via Apple or Google, you may need to use the social login option.
2. Navigate to your account settings. This is usually found by clicking your profile icon in the top right corner and selecting "Account" or "Settings."
3. Look for a section labeled "Subscription," "Membership," "Billing" or "Manage Subscription."
4. Select the option to "Cancel subscription" or "Downgrade to free." AllTrails will ask you to confirm and may offer a discount to keep you-you can decline this.
5. Complete the cancellation. You'll receive a confirmation email within minutes confirming that your subscription has been cancelled.
6. Check your email inbox (and spam folder) for the cancellation confirmation. Keep this email as proof that you initiated the cancellation.

After you complete these steps, your paid subscription ends at the end of your current billing cycle. You will not be charged again, and you retain access to your account with free-tier features until the billing date passes.

If you cannot cancel online

If the cancellation button does not appear in your settings or you encounter a technical error, contact AllTrails support directly. You can reach them via the support form on their website, or attempt to email [email protected]. Clearly state your request: "I wish to cancel my AllTrails subscription effective immediately." Include your account email and the date your subscription renews. Tocancel recommends sending this via email (rather than a web form) so you have a written record of your cancellation request.

Understanding your refund eligibility

Refund eligibility depends on timing and the reason for your cancellation.

The 30-day money-back guarantee

AllTrails advertises a 30-day money-back guarantee for new subscribers. This means if you cancel within 30 days of your initial purchase, you may be entitled to a full refund of your subscription fee. To claim this, you must cancel within the 30-day window and explicitly request a refund in your cancellation message. Simply cancelling without requesting a refund will not trigger an automatic refund; you must ask for it directly.

Refunds after 30 days

If you cancel after 30 days, AllTrails' standard terms do not require a refund for the current year. However, you are entitled to cancel immediately and avoid any future charges. New Zealand consumer law does not permit companies to lock you into ongoing annual payments if the service quality is poor or if they have misrepresented the features available. If you believe you have a grounds for a refund under the Consumer Guarantees Act, you can pursue this through the Commerce Commission or a small claims tribunal, but Tocancel advises acting quickly if you wish to do so.

Partial or pro-rata refunds

AllTrails does not currently offer pro-rata refunds for partial-year cancellations outside the 30-day window. Once your annual subscription period begins, you have paid for the full year. Your cancellation stops future years' charges but does not recover the current year's fee-unless you qualify for the 30-day guarantee or have a valid Consumer Guarantees claim. Always ask AllTrails directly if they will consider a partial refund based on your circumstances.

What happens to your account after cancellation

Cancelling your paid subscription does not delete your account or your saved trails and activity history.

Your data and downloads after cancellation

Once your subscription ends, you revert to AllTrails' free tier. This means you retain access to your account, your saved trails, your activity history and any reviews you've written. However, you lose access to premium features: offline maps will no longer download or update, real-time trail condition alerts will stop, 3D preview mode becomes unavailable, and custom route creation is disabled. Any offline maps you downloaded while a paid subscriber remain on your device until you manually delete them, but they will not refresh with new data.

Reactivating your subscription later

If you decide to resubscribe to AllTrails at any point in the future, you can do so through your account dashboard or the app. Your account, trails, and activity history will be waiting for you. Pricing may have changed by then, and you will not automatically qualify for the 30-day guarantee again unless you are technically a new subscriber. Tocancel suggests checking the current pricing before resubscribing to ensure it still represents good value.

Common cancellation mistakes to avoid

Cancelling a subscription should be straightforward, but small mistakes can cause unwanted charges or confusion.

Uninstalling the app instead of cancelling your subscription

Many users assume that deleting the AllTrails app from their phone will stop the subscription. It does not. The app and your subscription are managed separately through your account. Uninstalling the app leaves your subscription active, and AllTrails will continue charging you at your renewal date. You must always cancel your subscription through your account settings or via customer support, not through app deletion alone.

Forgetting to request a refund within 30 days

AllTrails' 30-day money-back guarantee requires you to actively request a refund; it is not automatic. If you cancel within 30 days but do not ask for the refund in your cancellation message, you forfeit it. Always state clearly: "I request a refund under your 30-day guarantee" when you cancel. Keep a copy of your cancellation request and any response from AllTrails confirming (or denying) the refund.

Cancelling mid-billing cycle and losing access immediately

If you cancel a few days before your renewal date, you may worry that you'll lose access immediately. In most cases, you retain access until the end of your paid period. However, if AllTrails processes your cancellation differently, contact support for clarification. Tocancel advises checking your account after cancellation to confirm you still have access; if you're unexpectedly locked out within your paid period, escalate to support immediately and reference the Consumer Guarantees Act.

Not keeping cancellation confirmation

Always save the cancellation confirmation email AllTrails sends you. If you're charged again after cancellation, you'll need proof that you submitted the cancellation request. Without documentation, it becomes your word against the company's, and the Commerce Commission will expect you to provide evidence of your cancellation attempt.

Cancellation checklist for new zealand users

Before you cancel, use this checklist to ensure you've covered all bases.

If AllTrails refuses to cancel or keeps charging you

Most cancellations process smoothly, but occasionally you may encounter resistance or unexpected charges.

AllTrails continues to bill after you've cancelled

If you receive a charge after your cancellation date has passed, this is a billing error. Contact AllTrails support immediately with your cancellation confirmation email and ask for an explanation. Request that they reverse the charge and confirm your subscription is permanently cancelled. Most companies respond quickly when presented with clear evidence of a cancellation request.

Escalating a dispute to the commerce commission

If AllTrails refuses to cancel or refund after you've made a reasonable request, you can file a complaint with the Commerce Commission (comcom.govt.nz). The Commission handles consumer disputes in New Zealand and can investigate whether AllTrails has breached consumer protection laws. Provide them with copies of your cancellation request, confirmation emails, and any supporting evidence. Tocancel recommends attempting to resolve the issue directly with AllTrails first, but do not let inaction delay your escalation if they ignore you.

Disputing the charge with your bank

As a final recourse, if you've been charged after a valid cancellation request and AllTrails will not refund, contact your bank or credit card company. Request a chargeback or reversal citing unauthorised charges after cancellation. Your bank can investigate and may reverse the transaction on your behalf. However, banking disputes can take time, so use this option only after you've exhausted AllTrails support and the Commerce Commission route.

How to contact AllTrails if you need help

If you encounter issues during cancellation or need further assistance, use these contact methods.

Digital support channels

AllTrails does not maintain a specific New Zealand customer service number or postal address for cancellation requests. Instead, you must contact them through their online support portal or email. Visit www.alltrails.com and look for a "Contact us" or "Help" section. You can also attempt to email [email protected] with your cancellation request. Include your full account email, the date your subscription renews, and a clear statement: "I wish to cancel my subscription and request confirmation."

Mailing address for formal correspondence

If you wish to send written notice of cancellation, AllTrails' corporate headquarters is located in San Francisco, USA. However, this is not a New Zealand-specific address, and mail may take weeks to process. Tocancel recommends using email or the online support form for faster results. If you do choose to mail a cancellation notice, send it to:

AllTrails, Inc.
San Francisco, CA
USA

Keep a copy of any letter you send and request proof of receipt. Email remains your best option for a swift, documented cancellation.

Should you cancel or keep AllTrails? a comparison

Use this table to decide whether cancellation aligns with your needs and budget.

Cancelling AllTrails in new zealand: your next steps

You now have all the information needed to cancel AllTrails confidently and protect your consumer rights under New Zealand law. Remember that you can cancel at any time, your cancellation must be processed before your renewal date to avoid future charges, and you have the right to request a refund within 30 days if you've changed your mind. If AllTrails refuses to cancel or continues to charge you, the Commerce Commission stands ready to investigate on your behalf.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, resolve billing disputes, and reclaim control of their digital services. Whether you're cancelling AllTrails to save money, switch to a better app, or simply reduce your subscriptions, our guides and support exist to make the process clear and stress-free. Visit Tocancel to access more cancellation guides for other services you may wish to leave, and remember: your consumer rights are real, enforceable, and always on your side.