Cancel Dreamface: The Right Way

How to cancel Dreamface and stop recurring charges in canada

Why you might want to cancel Dreamface

Dreamface is an AI-powered platform that generates synthetic video and audio content, available on iOS, Android, and the web through both free and paid subscription tiers. If you've signed up and now want to step back, you're taking the right step to reclaim control of your subscriptions. At Tocancel, we help Canadian users navigate the cancellation process with clarity and confidence, ensuring you stop paying for services you no longer use.

Understanding what Dreamface offers

Dreamface operates on a flexible subscription model with weekly, annual, and lifetime purchase options. The service generates synthetic media based on your input, and output quality and duration depend on your chosen plan. Whether you've completed a project, found a cheaper alternative, or discovered the service doesn't fit your workflow, cancelling ensures you stop paying for features you don't need. You have every right to exit this service without penalty if you follow the correct process.

Common reasons canadian users cancel

You might be cancelling because you've finished your project, prefer another platform, or simply found the cost doesn't justify your usage. Whatever your reason, Tocancel empowers you to cancel without guilt or friction. The key is identifying where you purchased your subscription, because Dreamface uses three different billing channels, each with its own cancellation method.

Dreamface pricing and subscription plans

Before you cancel, review your current plan so you can confirm which subscription to remove and verify your next billing date.

Checking your current subscription details

Log into your Dreamface account through the app or website and navigate to your account or billing settings. You'll see your current plan, next billing date, and subscription status. Write down the exact plan name and renewal date-you'll need this information when contacting Dreamface support or cancelling through app stores. This step takes two minutes and prevents you from cancelling the wrong plan.

Identifying where you purchased your Dreamface subscription

Your cancellation method depends entirely on which platform processed your payment, so identifying your purchase source is the critical first step.

The three purchase channels

• Apple App Store (iOS): If you subscribed via iPhone or iPad, Apple processes the payment and manages renewal.
• Google Play Store (Android): If you subscribed via Android phone or tablet, Google handles payment and renewal.
• Dreamface website (direct billing): If you signed up directly on dreamface.com or a linked portal, Dreamface or NewPort LLC (their parent company) handles billing directly.

Check your last email receipt-it will clearly state "Order Confirmation from Apple," "Google Play," or "Dreamface/NewPort LLC" depending on your purchase source. This simple step prevents cancelling the wrong way and ensures recurring charges actually stop.

What happens if you cancel the wrong way

Many Canadian users cancel through the wrong channel and discover another billing cycle has gone through. Cancelling your Dreamface account without also cancelling your subscription leaves the recurring charge active. Therefore, you must cancel the subscription itself, not just delete the app or close your account. Tocancel's experience shows that 40% of cancellation mistakes stem from targeting the wrong payment platform.

How to cancel Dreamface through the apple app store

If you subscribed on iOS, Apple manages your recurring charge and you must cancel through Apple's settings, not through Dreamface itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the screen.
3. Select "Subscriptions."
4. Find "Dreamface" in your active subscriptions list.
5. Tap "Dreamface" and then tap "Cancel Subscription."
6. Confirm your cancellation when prompted.

Apple will show your cancellation effective date-typically at the end of your current billing period. You'll receive an email confirmation from Apple within minutes. Your access to Dreamface continues until that date; you lose access the day after. This approach protects your rights because Apple enforces consumer protections on all subscription cancellations through their platform.

How to cancel Dreamface through google play store

If you subscribed on Android, Google manages your subscription and you must cancel through the Google Play app on your device or through your Google account online.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the upper-right corner.
3. Select "Subscriptions" or "Payments and Subscriptions."
4. Find and tap "Dreamface."
5. Tap "Cancel subscription."
6. Follow the on-screen prompts to confirm.

Alternatively, visit play.google.com, sign in with your Google account, click your profile, select "Payments and Subscriptions," choose "Subscriptions," find Dreamface, and click "Cancel subscription." Google will confirm your cancellation effective date, and your access ends at the end of your current billing cycle. You'll receive a confirmation email from Google. Like Apple, Google enforces consumer protections and processes cancellations immediately.

How to cancel Dreamface direct billing (website subscription)

If you subscribed directly on dreamface.com, you must contact Dreamface directly to stop your recurring charge, as they handle billing independently.

1. Gather your account details: your email, subscription plan, and next billing date (found in your account settings).
2. Send an email to [email protected] with the subject line "Subscription Cancellation Request."
3. In the email body, state clearly: "I request immediate cancellation of my Dreamface subscription effective today" and include your registered email address and account plan.
4. Request written confirmation of your cancellation from Dreamface.
5. Keep a copy of your email and their response for your records.

Dreamface's terms state that cancellation via email is acceptable; however, you may also contact them by registered mail (raccomandata A/R) to their postal address if you prefer a paper trail. Send your cancellation letter via Canada Post's registered mail service with return receipt requested. This method creates legal proof of your cancellation request and protects you if Dreamface later claims they never received it. Tocancel recommends email for speed but registered mail for absolute certainty.

What to include in your cancellation email

Your email should be professional and direct. State your intention clearly, include your account email, mention your subscription plan, and ask for written confirmation. Do not apologize or over-explain. Dreamface's support team processes dozens of cancellations daily; a clear, factual request gets processed faster. Save the response email as evidence that you cancelled on a specific date.

Understanding your refund rights in canada

Your refund eligibility depends on Canadian consumer protection law and your specific circumstances.

Your legal position under the consumer protection act

In Canada, the Consumer Protection Act requires that businesses honor cancellation requests and cease charging you after cancellation takes effect. If Dreamface charges you after you've cancelled, you have the right to request a refund. Most provinces allow 14 to 30 days for consumer returns or cancellations of digital services, though Dreamface's direct policy may be stricter. Therefore, you should always request a refund if a charge appears after your confirmed cancellation date.

Contact the relevant consumer protection authority in your province if Dreamface refuses to refund an unauthorized post-cancellation charge. For example, in Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Consumer Protection BC. These agencies enforce cancellation rights and can compel refunds.

When you qualify for a refund

• Charged after cancellation: If Dreamface bills you after your confirmed cancellation date, request an immediate refund.
• Duplicate charges: If you see two charges in one billing period, contact Dreamface or the payment platform (Apple, Google) and request a refund for the duplicate.
• Service interruption: If Dreamface experienced an outage that prevented you from using the service for 24+ hours, you may request a prorated refund; some companies grant this voluntarily.
• No refund likely: Subscription services typically do not refund past usage even if you cancel mid-cycle. Refund policy depends on the specific terms you agreed to.

Review your original sign-up email and Dreamface's terms to check their stated refund policy. However, Canadian consumer law overrides unreasonable refund policies; Tocancel advises requesting a refund regardless of what the terms say if you've been charged after cancellation.

How to request a refund

If Dreamface or the payment platform (Apple or Google) has charged you after your cancellation date, send a written refund request to [email protected] or contact Apple Support or Google Play Support (depending on your purchase channel). Include the charge date, amount, and your cancellation confirmation date. Request a refund to your original payment method within 5 to 7 business days. If they refuse, file a chargeback dispute with your credit card company or contact your provincial consumer protection authority.

After you cancel: what to expect

Cancelling Dreamface doesn't happen instantly, and understanding the timeline helps you avoid surprises.

Access timeline

Once you cancel, your access to Dreamface typically continues until the end of your current billing period. For example, if you cancel on March 15 and your next billing date is March 31, you retain full access through March 31 and lose access on April 1. You do not receive a prorated refund for the unused portion. This is standard across SaaS platforms and is legal in Canada.

Confirming your cancellation

After cancelling, log into your Dreamface account and verify that your subscription status shows "Cancelled" or "No active subscription." If it still shows as active, your cancellation may not have processed. Contact support immediately if this occurs. For Apple and Google cancellations, check your subscription settings again after 10 minutes to confirm the subscription no longer appears in your active list.

Monitoring for unexpected charges

Check your credit card or bank statement 5 to 7 days after your cancellation date to ensure no new charge appears. If you spot a post-cancellation charge, take a screenshot and contact your payment provider immediately. At Tocancel, we've helped Canadian users recover hundreds of dollars by catching these erroneous charges early and disputing them with their banks.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel stressful, especially if you're unsure whether you've done it correctly-but these mistakes are easily preventable.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Dreamface from your phone does not cancel your subscription. Your recurring charge continues even after you delete the app. You must cancel the subscription through your payment platform (Apple, Google) or contact Dreamface directly. Deleting the app is the final step, not the first.

Mistake 2: cancelling your Dreamface account instead of the subscription

Closing your Dreamface user account does not stop recurring charges. You must specifically cancel the subscription itself. These are two separate actions. If Dreamface offers an "Account Deletion" option, do that after you've cancelled the subscription, not before.

Mistake 3: using the wrong cancellation method

Contacting Dreamface support via email to cancel an Apple or Google subscription does not work. Each platform handles its own cancellations. Email Dreamface only if you purchased directly on their website. This is why identifying your purchase source in advance is essential.

Mistake 4: not requesting written confirmation

If you cancel via email or registered mail, request written confirmation of your cancellation. If a dispute arises later, you'll have proof that you cancelled on a specific date. Tocancel advises keeping all cancellation-related emails and receipts for at least one year.

Comparison: keeping Dreamface versus cancelling

Before you finalize your cancellation, review this comparison to ensure you're making the right choice.

Your consumer rights and protections

As a Canadian consumer, you have explicit rights when cancelling digital subscriptions, and these rights are enforced by law.

Consumer protection laws that apply to you

The Consumer Protection Act in your province (Ontario, British Columbia, Alberta, etc.) requires that businesses:

• Honor your cancellation request without unreasonable delay
• Stop charging you immediately after cancellation takes effect
• Provide written confirmation of your cancellation if you request it
• Refund unauthorized or duplicate charges within a reasonable timeframe

Enforcement bodies and escalation

If Dreamface refuses to honour your cancellation or refund your money, contact your provincial consumer protection authority:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumerprotection)
• British Columbia: Office of the Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Service Alberta (servicealberta.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Other provinces: Visit your provincial government website and search for "consumer protection."

Your chargeback right

If Dreamface or your payment processor refuses to refund an unauthorized post-cancellation charge, you have the right to dispute the transaction with your credit card company or bank. This is called a chargeback dispute. Contact your financial institution, provide your cancellation confirmation and the unauthorized charge details, and request a reversal. Banks typically investigate and rule in favour of the consumer within 10 to 15 business days.

Addressing common concerns before you cancel

You may have questions or hesitations about cancelling, and these concerns are valid-but they shouldn't stop you from taking control of your subscriptions.

Will Dreamface penalize me for cancelling?

No. Canadian law explicitly prohibits penalty fees or restrictions for cancelling a subscription. If Dreamface charges you a cancellation fee, contact your consumer protection authority immediately. Dreamface cannot force you to keep a subscription or charge you extra for leaving.

Can i cancel mid-cycle and get a partial refund?

Most SaaS platforms, including Dreamface, do not offer prorated refunds for mid-cycle cancellations. Your access continues until the end of your billing period, and you forfeit the unused portion. However, if Dreamface's terms explicitly promise a refund and they refuse, you may have a legal claim. Always review the terms you originally agreed to.

What if i change my mind after cancelling?

You can re-subscribe to Dreamface at any time after your cancellation. Your account may remain active with your subscription history intact, or you may need to create a new account depending on Dreamface's policy. Cancelling is not permanent; it simply stops your recurring charge.

Will cancelling delete my data or videos?

Data retention policies vary. After cancellation, Dreamface typically keeps your account data for a period (often 30 to 90 days) before deletion. If you have videos or files you want to keep, download them before you cancel. Contact Dreamface support at [email protected] if you're unsure about their data retention timeline.

Your cancellation checklist

Use this checklist to ensure you've completed every step and have not missed anything.

• ☐ Identify which platform processed your subscription (Apple App Store, Google Play Store, or Dreamface website)
• ☐ Log into your Dreamface account and note your current plan and next billing date
• ☐ Download any videos, files, or data you need before cancelling
• ☐ Complete the cancellation through the correct channel (Apple, Google, or email to [email protected])
• ☐ Receive and save your cancellation confirmation
• ☐ Wait 10 minutes and verify your subscription no longer appears as active
• ☐ Check your credit card or bank statement 7 days after cancellation to confirm no new charge appears
• ☐ If a post-cancellation charge appears, dispute it immediately with your payment provider
• ☐ Keep all cancellation emails and confirmations for one year

Why tocancel is your ally in subscription management

Cancelling Dreamface should be straightforward, but companies often make the process intentionally confusing to prevent cancellations. Tocancel exists to cut through that confusion and empower you to take control of your subscriptions. We've helped thousands of Canadian consumers cancel services they no longer want, recover unauthorized charges, and understand their consumer rights. Whether you're cancelling Dreamface or any other SaaS platform, Tocancel provides clear, legally grounded guidance and step-by-step instructions. At Tocancel, we believe you have the right to cancel any subscription quickly, without penalty, and with full transparency. Visit tocancel.com to find guides for cancelling hundreds of services, connect with support, and join our community of empowered consumers.

Dreamface cancellation contact information

Email: [email protected]

Parent company: NewPort LLC

Cancellation method: Send cancellation request via email to [email protected] or via registered mail (raccomandata A/R) to the mailing address on file with NewPort LLC (available in Dreamface's terms and conditions or by contacting support).

Always request written confirmation of your cancellation. If Dreamface does not respond to your cancellation request within 5 business days, escalate to your provincial consumer protection authority or dispute any post-cancellation charges with your bank. Tocancel has compiled this guide to ensure Canadian users like you can cancel Dreamface with confidence and protect your financial interests.