Cancel Dreamface: The Right Way

How to cancel Dreamface before your next auto-charge drains your account

What Dreamface is and why you signed up

Dreamface is an AI-powered mobile app that lets you create avatar videos and AI-generated photos. Available on both the iOS App Store and Google Play across the Philippines, the app runs on recurring subscription plans that range from ₱299.00 per week all the way to ₱6,990.00 per year, with a one-time Lifetime Pro option at ₱2,290.00.

You probably subscribed because you needed one specific thing: a birthday video message, a social media reel, or a quick creative project. What you may not have expected is that Dreamface automatically renews your subscription on a cycle you chose at signup. That ₱299.00 weekly charge adds up fast, and thousands of Filipino users find themselves caught off guard by repeated billing long after their project is done. If you are here, you likely want that renewal stopped before the next charge hits. Tocancel exists to help you understand exactly how to do that-and to make sure the charge stops for good.

Core features locked behind paid subscriptions

Dreamface's free tier gives you limited avatar video creation with watermarked exports. The paid Pro and Premium tiers unlock unlimited avatar generation, HD exports without watermarks, and longer maximum video lengths. Pro subscribers get videos up to 180 seconds, while Premium users can create videos up to 600 seconds. Most users who cancel report they only needed the app for a few days, not the full subscription period they signed up for.

How Dreamface charges you in the philippines

Dreamface prices everything in Philippine pesos, which makes it feel local, but the actual subscription is managed through Apple or Google, not through the app itself. This matters: where you paid determines exactly how you cancel. If you use an iPhone, Apple manages your subscription through their system. If you use Android, Google Play controls your subscription. Email cancellation exists but works slower and gives you less immediate control over stopping charges.

Your subscription options and what each costs

Here is a breakdown of every Dreamface plan currently available on the Philippine App Store:

The weekly ₱299.00 plan represents the biggest financial trap: users sign up intending to cancel within days, then forget and receive four separate charges in a month alone. If you chose a weekly plan, cancellation is genuinely urgent.

Before you cancel, gather your proof

Cancelling correctly the first time means doing three checks right now, on your phone, before you attempt to stop your subscription.

Capture your current subscription details

Open Dreamface and navigate to your account or subscription settings. Take a clear screenshot that shows your plan name (Pro weekly, Premium yearly, etc.), your renewal date, and the exact peso amount you are being charged. Save this image to your phone's photo library and email it to yourself as backup. This single screenshot becomes your proof if a charge appears on your statement after you believe you have cancelled.

Identify where you subscribed

The platform where you paid determines your cancellation method. Ask yourself: Did you tap "Subscribe" while inside the Dreamface app on your iPhone, letting Apple handle the payment? Did you subscribe through Google Play on an Android device? Or did you sign up directly through email on Dreamface's website? Your answer here is critical-cancelling in the wrong place is the reason most people get charged again by mistake. Write down your answer now.

How to cancel on iPhone (Apple app store)

If you subscribed through the App Store on an iPhone, iPad, or Mac, Apple controls your subscription and you cancel entirely through Apple's system, not Dreamface.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the App Store-open Settings instead.
2. Tap your name at the top of the screen (your Apple ID).
   • You should see your photo and name here.
3. Select "Subscriptions."
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Dreamface" in the list.
   • If you do not see it, scroll down or search for it.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed-ignore this.
6. Confirm cancellation by tapping "Confirm" or "Yes, cancel subscription."
   • Your subscription ends at the end of your current billing period; you will not be charged again.

After you complete these steps, your subscription is cancelled and no charge will renew. You can still use Dreamface until the end of your current billing cycle, then you revert to the free tier. Keep your screenshot as proof.

How to cancel on android (Google play)

If you use an Android phone or tablet and subscribed through Google Play, you cancel directly through the Google Play app on your device.

1. Open the Google Play app on your Android device.
   • This is the green and white icon usually on your home screen.
2. Tap your profile icon in the top right corner.
   • It looks like a circle with your initial or photo inside.
3. Select "Payments and subscriptions" and then "Subscriptions."
   • You will see all active subscriptions linked to your Google account.
4. Tap "Dreamface" from the list.
   • This opens your Dreamface subscription details.
5. Tap "Cancel subscription."
   • Google Play will prompt you to choose a reason for cancellation-select any reason that applies.
6. Confirm by tapping "Cancel subscription" again.
   • Your subscription ends immediately after your current billing period, and you will not be charged again.

Once you have confirmed, Google Play sends you an email receipt confirming the cancellation. Keep this email alongside your screenshot as evidence that you cancelled on the date shown.

What happens after you cancel

The moment you cancel, your subscription enters a "pending expiry" state: no new charge will be placed on your account, but you retain access to your paid features until the end of your current billing cycle. After that date passes, you automatically drop to the free Dreamface tier and can no longer access Pro or Premium features.

Check your cancellation went through

Return to your subscription settings (Apple Settings or Google Play) in 2-3 days and verify that Dreamface still appears but now shows a status like "Expires [date]" or "Cancelled" with a future end date. This visual confirmation means your cancellation is locked in. If the subscription still shows as active and renewable, your cancellation did not register-repeat the steps above immediately.

Monitor your next statement

Watch your bank or credit card statement carefully for the week after your billing cycle ends. Your statement should show no new Dreamface charge. If a charge appears after you cancelled, screenshot it immediately and follow the refund process outlined below. Do not ignore unexpected charges-you have the right to dispute them under Philippine consumer law.

How to get your money back

If you cancelled on time but Dreamface (or Apple or Google) still charged you after the cancellation date, you have the legal right to request a refund under the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you against unauthorized charges and deceptive billing practices.

Request a refund from apple or google first

Contact Apple Support or Google Play Support directly with your proof (the screenshot and your statement showing the unauthorized charge). Explain that you cancelled on [specific date] but were charged on [specific date]. Apple and Google have formal refund processes and often issue credits within 5-10 business days for unauthorized or duplicate charges. Provide your order number and the exact peso amount.

Escalate to your bank if the platform refuses

If Apple or Google denies your refund, contact your Filipino bank or credit card issuer. Request a chargeback or dispute on the grounds of "unauthorized charge" or "subscription charged after cancellation." Your bank will contact Apple or Google on your behalf, and the dispute process takes roughly 14-21 days. You have this right under Philippine banking regulations.

Report Dreamface to consumer authorities

If Dreamface deliberately continues charging users after cancellation, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group (CPG). Document the date you cancelled, the date of the unauthorized charge, and any communication attempts with Dreamface or the payment platform. The DTI investigates unfair or deceptive billing practices.

Your consumer rights under philippine law

Your legal position is straightforward: under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription before the next billing cycle and the right to receive a refund if you are charged after cancellation. The law also prohibits deceptive billing and automatic renewal practices that mislead users. If Dreamface fails to honour your cancellation or continues charging you without consent, this is a breach of your consumer rights, and you can escalate to the DTI.

Tocancel encourages you to remember that you own your payment method and your purchasing decisions. A company does not have the right to charge you indefinitely without clear consent and an easy cancellation path.

Common mistakes that cost you money

Cancellation seems simple, but small mistakes create big problems-and most happen because people rush the process or misunderstand where to cancel.

Mistake 1: cancelling in the app instead of the platform

Many users open Dreamface, look for a "Cancel Subscription" button in the app's settings, and think they have cancelled. They have not. Dreamface has no cancellation button inside the app because subscriptions are managed by Apple or Google, not by Dreamface itself. Cancelling in the wrong place leaves your subscription active and your payment method vulnerable. Always cancel in Apple Settings or Google Play, not in the Dreamface app.

Mistake 2: assuming you cancelled because you paused the app

Deleting the Dreamface app from your phone does nothing to stop your subscription. Your subscription lives in Apple's or Google's system, not on the app itself. Users often delete the app, think they are safe, and then receive a charge weeks later. Uninstalling is not cancellation. You must follow the Apple Settings or Google Play steps above.

Mistake 3: missing the confirmation screen

Apple and Google ask you to confirm your cancellation a second time, often showing a discount offer to keep you subscribed. Many users see this screen, tap outside it by mistake, and land back in their subscription details thinking they cancelled-but they actually reactivated. Always read the confirmation screen carefully and tap the button that says "Cancel" or "Confirm cancellation," not the discount offer.

Mistake 4: not checking your cancellation status after 48 hours

System delays happen. If you do not verify your cancellation in Apple Settings or Google Play within 2-3 days, you may not catch failed cancellations until you see a surprise charge on your statement. Log back into your subscription settings immediately after cancelling and confirm that Dreamface now shows an expiry date, not an auto-renewal date. Tocancel strongly recommends this one check as your insurance policy.

Pricing comparison and decision table

Use this table to decide whether you should cancel now or switch to a cheaper plan:

How to protect yourself from surprise charges in the future

After you cancel Dreamface, apply these practices to all your subscriptions so you do not fall into the same trap again:

Set a phone reminder before every renewal date

For any future subscription, log your renewal date in your phone's calendar with a reminder set 3 days before the charge. This gives you time to cancel or downgrade before the next billing cycle. Most people get charged repeatedly because they forget the renewal date entirely.

Review your subscriptions monthly

Open Apple Settings or Google Play once a month and scroll through your active subscriptions. Delete anything you forgot you were paying for. This 2-minute monthly check saves you hundreds of pesos per year.

Use a dedicated payment method for subscriptions

If possible, link a separate debit or prepaid card to Apple and Google Play that you top up only with the money you plan to spend on subscriptions. This limits the damage if an app charges you after cancellation.

Tocancel's final checklist before you cancel

Print or screenshot this checklist and tick off each item before you click "Cancel Subscription":

• I have taken a screenshot of my current plan name, renewal date, and charge amount.
• I have identified whether I subscribed on iPhone (Apple App Store) or Android (Google Play).
• I have emailed my screenshot to myself as backup proof.
• I am opening the correct cancellation platform: Apple Settings (not App Store) or Google Play (not the Dreamface app).
• I have found Dreamface in my active subscriptions list.
• I am ready to tap "Cancel Subscription" and confirm the cancellation when prompted.
• I will check my subscription status again in 2-3 days to confirm the cancellation registered.
• I will monitor my next bank statement for any unexpected Dreamface charge.

If you complete all eight steps, your cancellation is secure and you will not be charged again.

Why tocancel exists and how we help you

Tocancel is a consumer rights platform built to help Filipino users and people worldwide cancel unwanted subscriptions, understand their billing rights, and recover money lost to unauthorized charges. We believe every consumer has the right to cancel what they pay for, and that companies should make cancellation as simple as signup. Tocancel has helped thousands of consumers cancel Dreamface, Netflix, Spotify, fitness apps, and dozens of other subscription services in the Philippines, with step-by-step guides written in clear English and Tagalog. When you visit Tocancel.com, you get real, updated cancellation methods for services you actually use-no hidden fees, no tricks, and no jargon. Visit Tocancel today to cancel Dreamface and protect your wallet from similar surprise charges in the future.

Contact and service information

Dreamface is operated by Addr Properties LLC. While Dreamface itself has no direct customer service address for cancellations (subscriptions are managed through Apple and Google), you can attempt to reach the company through the support email address listed in the app's settings or privacy policy. However, your fastest and most reliable cancellation path remains Apple App Store for iPhone or Google Play for Android, as outlined above.

For further consumer protection inquiries or to file a complaint about deceptive billing practices, contact the Department of Trade and Industry (DTI) Consumer Protection Group at DTI.gov.ph or visit your nearest DTI regional office in your province.

Remember: you have the power to cancel, and Tocancel is here to make sure you know exactly how to exercise that right.