Cancel Facedance: The Right Way

How to cancel Facedance and reclaim your subscription fees in canada

Understanding Facedance and your right to cancel

Facedance is a mobile app offering premium features through a paid subscription tier called FaceDance Pro. You can download it from the Apple App Store or Google Play Store, and the app publishes through Codeway. Subscriptions come in weekly, annual, and lifetime purchase options, with pricing displayed in USD but charged to your account in Canadian dollars at checkout.

If you've signed up for Facedance and now want to cancel, you're exercising a fundamental consumer right. At Tocancel, we help thousands of Canadian consumers navigate subscription cancellations every month, and we know that ending a service shouldn't feel complicated or impossible. Whether you subscribed through your phone's app store or purchased directly, this guide walks you through every method available and your legal protections.

Why canadians cancel Facedance subscriptions

Common reasons include accidental signups, unused premium features, unexpected recurring charges, or simply finding a better alternative. Whatever your reason, Canadian consumer protection law gives you explicit rights to cancel, and companies must respect those rights or face enforcement action by provincial regulators.

Your reason for cancelling doesn't matter legally-what matters is that you act within your cancellation window and document your request.

Your consumer rights in canada

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and similar laws in British Columbia, Alberta, and other provinces), you have the right to cancel a subscription service. Most provinces require companies to provide a clear, simple cancellation mechanism and to honour cancellation requests within a reasonable timeframe, typically 30 days. If Facedance fails to cancel your subscription or continues charging after you've requested cancellation, you can file a complaint with your provincial consumer protection authority or contact the Competition Bureau.

Your legal position is straightforward: once you submit a valid cancellation request through a documented method, the company must stop billing you and confirm the cancellation in writing.

Your cancellation options at a glance

Facedance subscriptions route through three primary channels, each with its own timeline and refund eligibility rules.

Cancel through the apple app store

If you subscribed on an iPhone or iPad, Apple manages your billing and cancellation directly through their system. This is the fastest cancellation route because Apple's interface is designed for self-service, and you avoid waiting for company support to respond.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID profile at the top of the Settings screen.
   • If prompted, sign in with your Apple credentials.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Facedance" or "FaceDance Pro" (the exact name varies by release).
   • If you don't see it listed, the subscription may already be inactive.
5. Tap "Cancel Subscription" or the red cancel option that appears.
   • Apple may display a retention offer (discount or free trial); dismiss this if you're determined to leave.
   • Confirm the cancellation when prompted.
6. Take a screenshot of the cancellation confirmation screen for your records.
   • Save this image to your cloud storage or email it to yourself as proof.

After cancellation, your subscription stops renewing immediately. You typically retain access to premium features until your current billing period ends. Apple processes refunds within 5 to 10 business days if you cancel within 14 days of purchase.

Cancel through the google play store

Android users follow a similar process, though Google's interface is slightly different. Google handles refunds and billing directly, so cancellation is equally straightforward.

1. Open the Google Play Store app on your Android device.
   • Look for the multicolored Play Store icon on your home screen.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • You may need to scroll up to find this menu if you're deep in the app.
3. Select "Payments and subscriptions" from the menu.
   • Tap "Subscriptions" from the submenu that appears.
4. Tap "Facedance" or "FaceDance Pro" to view your active subscription.
   • If the app is not listed, your subscription may have expired or been cancelled already.
5. Tap "Cancel subscription" and confirm when prompted.
   • Google may display a retention offer; decline if you've decided to leave.
   • Note the date your cancellation takes effect on the confirmation screen.
6. Screenshot your confirmation for your records.
   • This screenshot serves as your proof of cancellation if disputes arise later.

Google's system processes cancellations in real-time. After two hours, check your subscriptions page again to confirm the cancellation is active and no further charges are pending.

Cancel a direct web purchase or email support request

If you purchased Facedance directly through a website or received a confirmation email from Codeway (rather than through an app store), you'll contact the support team by email. This method requires documentation but creates an audit trail that protects you legally.

1. Locate your original purchase confirmation email from Codeway or Facedance.
   • Search your inbox for "Facedance," "Codeway," or "order confirmation."
   • Write down your order number, account ID, full name, and purchase date.
2. Draft a cancellation email to Facedance support at [email protected] or the support address in your confirmation email.
   • Use a clear subject line: "Cancellation request for Facedance account - [your name]"
   • Include: your full name, account ID or email address, order number, and the words "I request immediate cancellation of my Facedance subscription effective today."
   • Keep the tone professional and factual; avoid emotional language.
3. Send the email and request a read receipt or confirmation of cancellation.
   • Most email clients allow you to request a delivery notification; use this feature.
   • Save a copy of your sent email in a dedicated folder for cancellations.
4. Wait for confirmation from Codeway within 5 business days.
   • If you don't hear back within 5 days, send a follow-up email referencing your original cancellation request.
   • Keep copies of all correspondence.
5. After receiving cancellation confirmation, check your payment method for any charges.
   • Verify that no new charges appear on your credit card or billing account after the cancellation date.

Email cancellation creates a documented trail, which is legally valuable if you later need to dispute a charge or file a complaint with your provincial consumer protection authority.

What happens after you cancel

Once your cancellation is processed, understand what to expect from your account and billing.

Access to paid features after cancellation

Most subscription services, including Facedance, allow you to use premium features for the remainder of your current billing period. This means if you cancel on the 15th of a month but your subscription renews on the 25th, you retain access until the 25th. After that date, you lose access to FaceDance Pro features unless you resubscribe.

If you cancel an annual subscription mid-year, you do not automatically receive a prorated refund unless you cancel within your province's statutory cooling-off period (typically 14 days in Canada for digital goods).

Refund timelines and eligibility

Refund eligibility depends on when you cancel and which payment method you used.

If the company or app store refuses a refund you believe you're entitled to, escalate your complaint to your provincial consumer protection authority or the Competition Bureau. Tocancel can help you understand whether you have grounds for a refund claim based on your province's consumer protection laws.

Understanding Facedance pricing in canada

Knowing what you're paying for helps you decide whether to cancel or switch to a cheaper tier.

If you're paying for a weekly subscription, switching to annual saves approximately 60% compared to weekly renewals. However, if you use the app infrequently, cancelling entirely is the most cost-effective choice.

Common mistakes that delay your cancellation

Cancelling a subscription shouldn't be stressful-but it often is because consumers make preventable errors that complicate the process.

Deleting the app instead of cancelling the subscription

The biggest mistake is deleting Facedance from your phone and assuming the subscription ends. It doesn't. Deleting the app only removes it from your device; the subscription remains active in the background, and your card continues to be charged every week or year. To truly cancel, you must navigate to your app store subscriptions and explicitly select "cancel subscription."

Tocancel receives hundreds of reports each month from consumers who deleted an app years ago, only to discover surprise charges on their bank statement. Don't let this happen to you: always cancel through the subscription settings, not by deletion.

Ignoring retention offers

When you tap "cancel," Apple and Google often display a popup offering a discount-for example, "50% off for 3 months" or "free week." These offers are designed to make you reconsider. If you're certain you want to cancel, ignore the offer and confirm cancellation anyway. Accepting a discount restarts your subscription cycle and delays your exit.

Cancelling without documentation

If you cancel via phone or chat without taking a screenshot or note of the confirmation number, you have no proof if the company continues charging. Always capture evidence: a screenshot, a confirmation email, or a reference number. This becomes critical if you need to dispute a charge with your bank or file a complaint with a regulator.

Missing the refund window

Most app stores and digital service providers enforce a 14-day refund window from the date of purchase. If you cancel on day 15, you forfeit the refund. Mark your purchase date in your calendar and submit your cancellation request within two weeks if you want your money back.

If you miss the refund window but believe you have grounds (e.g., the service is defective or misleadingly marketed), contact your provincial consumer protection authority. Tocancel can guide you through the complaint process if needed.

If Facedance refuses to cancel or continues billing

In rare cases, a company ignores your cancellation request or continues charging after you've cancelled. Here's what you do.

Step 1: document all attempts

Gather every piece of evidence: emails you've sent, screenshots of cancellation confirmations, bank statements showing unwanted charges, and screenshots of your subscription status. Save these files in a dedicated folder with clear dates and labels.

Step 2: contact the company directly

Send a formal written request (email or registered mail) to Codeway's support team. Reference your previous cancellation request by date, include your account details, and state: "I requested cancellation on [date]. If charges continue after [date], I will file a complaint with [your province's consumer protection regulator] and dispute the charges with my financial institution."

Step 3: contact your payment processor

If the company continues charging after 30 days from your cancellation request, contact your credit card company or bank. Request a chargeback for unauthorized recurring charges. Your bank will investigate and may reverse the charges while they review the dispute. Provide your bank with copies of your cancellation request and confirmation.

Step 4: file a formal complaint

If the chargeback is unsuccessful or you prefer regulatory action, file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government Services. In British Columbia, contact the Office of the Registrar of Mortgage Brokers and the Consumer Protection BC. In Alberta, file with Fair Trading Alberta. Provide all documentation. The regulator will investigate and can force the company to refund unauthorized charges and stop collection practices.

Tocancel tracks company compliance across Canada. If you encounter persistent cancellation or billing problems, share your experience with us; it helps us and other consumers hold companies accountable.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

• Locate your original purchase confirmation email and note the order number and purchase date.
• Access your subscription settings (Apple Settings > Subscriptions, Google Play Store > Subscriptions, or app store account).
• Tap "Facedance" and select "Cancel Subscription."
• When prompted for a reason, select the option that matches your situation (e.g., "Not using enough," "Prefer a different service").
• Confirm the cancellation on the final screen.
• Take a screenshot of the confirmation showing the cancellation date and your new status as "Inactive."
• Save the screenshot in a dedicated folder labeled "Cancellations" with the date and service name in the filename.
• Wait 2 hours, then check your subscription status again to confirm it shows as cancelled or inactive.
• After your current billing period ends, monitor your bank statement or credit card for any new charges from Facedance or Codeway.
• If a charge appears after the cancellation date, follow the dispute and complaint process outlined above.

Summary and next steps

Cancelling Facedance is straightforward when you know your rights and follow the correct method for your purchase type. Whether you used Apple, Google, or purchased directly, you have clear cancellation options and legal protections under Canadian consumer law. The key is to act promptly, document your cancellation, and monitor your account for unwanted charges.

If Facedance cancels without issue, your subscription ends and your access to premium features expires at the end of your current billing period. If you're entitled to a refund (within 14 days of purchase), both Apple and Google process refunds automatically. If the company refuses or continues billing after cancellation, escalate the issue to your provincial consumer protection authority or financial institution.

Tocancel has helped thousands of Canadian consumers navigate subscription cancellations by providing clear, legally informed guidance and supporting them through disputes. Whether this is your first cancellation or you're frustrated after weeks of back-and-forth with customer service, Tocancel is here to empower you to reclaim control of your subscriptions and your money. Visit Tocancel today to explore additional resources, track your cancellation, and connect with consumer advocates who understand your rights.