Cancel Invoice2Go: Step-by-Step Guide

How to cancel Invoice2Go and reclaim control of your billing

What Invoice2Go is and why canadian users cancel

Invoice2Go is a cloud-based invoicing platform built for freelancers, contractors and small business owners across Canada. You create, send and track invoices from desktop or mobile, with built-in templates and payment integrations that streamline your billing workflow.

Many Canadian users appreciate the mobile convenience and quick setup. However, you might decide to cancel if you've found a platform that fits your business model better, if you're consolidating your tools, or if Invoice2Go's pricing no longer makes sense for your needs. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step-with clarity, confidence and your consumer rights front and centre.

Why you're considering cancellation

Common reasons Canadian businesses cancel Invoice2Go include overpaying for features they don't use, switching to accounting software that combines invoicing with bookkeeping, or finding a competitor with better mobile performance or customer support. Your reason is valid, and you have clear legal rights to exit your subscription.

Key detail: where you subscribed matters

Invoice2Go processes cancellations differently depending on your signup platform. If you subscribed through the web, Apple App Store or Google Play, your cancellation method will differ. Identifying your subscription source at the start protects you from surprise charges and ensures clean data export before your account closes.

Invoice2Go subscription pricing in canada

Here's what you're currently paying for Invoice2Go in Canada, broken down by plan, platform and billing cycle.

Invoice2Go does not publish official Canadian pricing on its website; the amounts above reflect current iOS App Store listings and user-reported costs. Check your latest invoice or subscription screen to confirm exactly what you're paying each month or year.

Your consumer rights and what they mean for you

Before you cancel, you should understand the legal protections that apply to your Invoice2Go subscription in Canada.

Federal and provincial consumer protection law

Under Canada's federal consumer protection framework-including the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act)-you have clear rights. Your legal position is this: you can cancel any subscription service at any time, and you must receive clear, truthful information about cancellation terms, charges and refund eligibility before you commit to any renewal.

If Invoice2Go made automatic renewal charges confusing or buried cancellation options, or if they continued to bill you after you requested cancellation, you may have grounds to dispute those charges with your bank or payment processor. Therefore, keeping records of your cancellation request is essential.

Your right to data access and export

Canadian consumer law and privacy legislation (including PIPEDA, the Personal Information Protection and Electronic Documents Act) grant you the right to access and export any personal data or business records Invoice2Go holds on your behalf. This means you can request your invoices, client lists, payment records and account settings before your account closes. In practice, Invoice2Go should allow you to download or export this data through your account settings at no extra cost.

As a result, before you cancel, log in and export everything you need-invoices, templates, client contact information and transaction history. Your legal right to your own data is non-negotiable.

Refund eligibility under canadian law

Automatic renewal and subscription cancellation rules vary slightly by province, but the principle is consistent: if you cancel during a billing period you've already paid for, you may be entitled to a prorated refund for unused service. This means if you paid $59.99 for a month and cancel after 10 days, you could claim a refund for the remaining 20 days of service. To pursue this, contact Invoice2Go support first; if they refuse, escalate to your credit card company or payment processor, who can initiate a chargeback on your behalf.

How to cancel Invoice2Go on the web

If you subscribed directly through Invoice2Go's website using a credit card or payment method, follow these step-by-step instructions to cancel your web subscription.

1. Open your web browser and navigate to the Invoice2Go website
   • Have your login credentials ready
2. Sign in with your email address and password
   • If you've forgotten your password, click "Forgot password?" to reset it via email
3. Locate your company name in the top left corner of the dashboard and click it
   • A dropdown menu will appear
4. Select "Account & settings" from the dropdown menu
5. Find and click "Manage subscription"
   • You'll see your current plan, next billing date and the amount you'll be charged at renewal
6. Click "Cancel subscription" and confirm your choice
   • Invoice2Go may ask why you're leaving; this feedback is optional but can help them improve

Your access continues through the end of your current billing period even after you submit your cancellation. You won't face any new charges after that final date, but export any invoices, contact lists or records you need before your account access closes.

How to cancel Invoice2Go on iOS or android

If you subscribed through the Apple App Store or Google Play, your cancellation happens through the app store, not through Invoice2Go's website.

Cancelling on iOS

1. Open the Apple App Store on your iPhone or iPad
   • Tap the profile icon in the bottom right corner
2. Tap "Subscriptions"
   • You'll see all your active App Store subscriptions
3. Find and tap "Invoice2Go" in the list
4. Tap "Cancel subscription" and confirm
   • Apple will ask you to confirm your cancellation; you may see retention offers from Invoice2Go

Your subscription remains active until the end of your current billing cycle. After that date, you lose access to premium features.

Cancelling on android

1. Open the Google Play Store on your Android device
   • Tap your profile icon in the top right corner
2. Tap "Manage my subscriptions" or "Subscriptions"
3. Select "Invoice2Go" from your list of active subscriptions
4. Tap "Cancel subscription" and follow the prompts to confirm
   • Google Play may show you a cancellation confirmation with your final billing date

Like iOS, your paid access continues until the end of your current billing period. After your renewal date passes, your premium features will no longer be available.

What happens after you cancel Invoice2Go

Cancelling your Invoice2Go subscription does not end your service immediately-it stops future charges and schedules your account closure for the end of your current billing cycle.

Timeline and access after cancellation

If you cancel today mid-cycle, your service continues until the last day of your current billing period. This means if you're on a monthly plan and cancel on the 15th of the month, your access ends on the last day of that month. You can still create, send and view invoices during this grace period. After your access ends, Invoice2Go may retain your data according to its privacy policy, but you will no longer be able to log in or use the platform.

Exporting your data before access closes

Before your account closes, download or export every invoice, client record, payment history and business document you need. Invoice2Go should provide an export or download option in your account settings; if it does not, contact their support team and request a data export in writing. Keep copies of everything in your own files-spreadsheets, PDF backups or accounting software-so you retain full control of your billing records.

Preventing surprise charges

After you cancel, monitor your credit card or bank statement for 2-3 billing cycles to confirm no new charges appear. If Invoice2Go charges you after your cancellation date, immediately dispute the charge with your bank and note the date and amount. Your financial institution can initiate a chargeback and refund you within 5-10 business days if the charge is fraudulent or unauthorized.

Refunds and chargebacks

Whether you're eligible for a refund depends on when you cancel and your province's consumer protection rules.

Prorated refunds for partial months

If you cancel mid-cycle, Invoice2Go may issue a prorated refund-that is, a refund for the number of days or weeks of paid service you did not use. For example, if you paid $59.99 for a full month and cancel after 10 days of use, you could be owed approximately $40 for the remaining 20 days. Contact Invoice2Go support and request a prorated refund in writing. If they refuse, escalate to Tocancel or your credit card company's dispute department.

How to request a chargeback if Invoice2Go refuses

If Invoice2Go refuses your refund request or continues to charge you after you cancel, you have the legal right to dispute the charge with your bank or credit card issuer. This is called a chargeback. Here's how to initiate one:

1. Contact your bank or credit card company by phone or online
   • Explain that Invoice2Go charged you after you cancelled or refused to refund you for unused service
2. Provide all evidence: your cancellation confirmation email, screenshots of your account settings, bank statements and any support emails from Invoice2Go
   • The more documentation you have, the stronger your dispute claim
3. Your bank will investigate and typically issue a provisional credit within 5-10 business days
   • A full investigation and refund can take 30-60 days

Chargebacks are a powerful consumer protection tool, and Canadian banks take them seriously-especially when you provide clear proof of cancellation.

Common mistakes to avoid when cancelling Invoice2Go

It's easy to make a misstep during cancellation, and many Canadian users do. Here are the pitfalls Tocancel sees most often-and how to sidestep them.

Mistake 1: cancelling the app but not your subscription

Deleting the Invoice2Go app from your phone does not cancel your subscription. Your charges continue until you cancel through the app store (iOS or Google Play) or Invoice2Go's website. Many users discover unexpected charges months later because they deleted the app and forgot to cancel the actual subscription. Therefore, always cancel your subscription first, then delete the app if you wish.

Mistake 2: not exporting your data before the cutoff

After your account closes, Invoice2Go will restrict your access to invoices, client lists and transaction history. If you don't export this data while you still have access, you may lose it permanently. Download everything to your computer or cloud storage before your final billing date passes. This is your data-protect it.

Mistake 3: missing the cancellation confirmation

After you cancel, Invoice2Go should send you a confirmation email. If you don't receive one within 24 hours, log back in and verify your subscription status shows as "cancelled" or "ending on [date]." If your account still shows as active, repeat the cancellation steps. Save that confirmation email as proof of your cancellation request, especially if you later need to dispute a charge.

Mistake 4: assuming automatic cancellation at renewal

Some users believe that if they don't use Invoice2Go, it will automatically cancel. It will not. Invoice2Go will continue to charge you at each renewal date until you explicitly submit a cancellation request. This means if you forget to cancel by your renewal date, you'll be charged for another month or year. Set a phone reminder for 3 days before your renewal date so you don't miss the window.

Comparison: Invoice2Go vs. alternatives

If you're cancelling Invoice2Go to switch to another platform, here's how it stacks up against comparable Canadian invoicing solutions.

If you're leaving Invoice2Go because you need more than invoicing-like expense tracking, time tracking or full accounting-FreshBooks or Zoho Invoice may be stronger fits. If cost is your concern, Wave offers free invoicing with optional paid add-ons. Tocancel has helped thousands of consumers evaluate these trade-offs and find the right platform for their needs.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel Invoice2Go cleanly and retain all your business records.

How to escalate if Invoice2Go refuses to cancel

In rare cases, Invoice2Go may ignore your cancellation request or continue to bill you after you've submitted one. If this happens, you have clear legal recourse.

Your rights if Invoice2Go ignores you

Under Canadian consumer protection law-including the Competition Act and provincial legislation-any company that refuses to honour a cancellation request or continues to bill you after you've requested cancellation has violated your consumer rights. You can report this to your provincial consumer protection authority or the Competition Bureau. In practice, however, your most direct remedy is a chargeback through your bank or credit card company, which typically resolves the matter within 60 days.

Contacting Invoice2Go support

Before escalating, send a formal cancellation request to Invoice2Go support in writing (email or registered mail). Include your account email, subscription details and the date you requested cancellation. Ask for written confirmation that your subscription has been cancelled and the date your access will end. Keep this communication for your records.

Filing a complaint with consumer authorities

If Invoice2Go ignores your written request or continues to charge you, you can file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada. These organizations investigate unfair billing practices and can compel companies to refund consumers or face penalties. Tocancel can help you identify the right authority for your province and prepare your complaint.

Disputing charges with your bank

If Invoice2Go refuses to refund you for charges after you cancelled, contact your bank or credit card issuer and initiate a dispute. Provide all documentation: your cancellation request, confirmation emails, bank statements showing the disputed charges and any communication with Invoice2Go. Your bank will investigate and issue a provisional refund while the dispute is resolved. This is your strongest legal tool, and Canadian financial institutions take these disputes seriously.

Final steps and your next move

Cancelling Invoice2Go is straightforward once you follow the steps for your subscription platform. The key is acting before your next renewal date, exporting all your data, and keeping proof of your cancellation request.

To summarize: identify your subscription source (web, iOS or Android), log in, navigate to your subscription settings, click cancel, export your business records, save your confirmation email, and monitor your next statement to confirm no new charges appear. If Invoice2Go refuses to honour your cancellation or continues to bill you, dispute the charge with your bank-your legal rights are clear, and Canadian consumer protection law backs you up.

If you're unsure about your cancellation status or need help disputing charges, Tocancel is here to guide you. Our platform has helped thousands of Canadian consumers navigate software cancellations, understand their rights and recover unauthorized charges. Visit Tocancel.com today to access free cancellation templates, escalation guides and consumer protection resources for Invoice2Go and hundreds of other services.

You have the right to control your subscriptions and your money. Tocancel empowers you to exercise those rights with confidence.