Cancel Invoice Simple: Step-by-Step Guide

How to cancel Invoice Simple and take control of your invoicing again

Why you might cancel Invoice Simple

Invoice Simple is a cloud-based invoicing platform designed for small business owners and independent contractors who need to create, send, and track professional invoices across web and mobile devices. The service lets you manage payment workflows, store billing history, and access your account from desktop or smartphone through apps on Google Play and the Apple App Store.

You may subscribe directly through the Invoice Simple website or through a third-party app store, and your cancellation path depends on where you originally purchased your plan. Many business owners cancel when they scale up and need accounting software that bundles invoicing with tax reporting, expense tracking, and multi-user access features that Invoice Simple doesn't offer.

Cancelling a billing service can feel daunting, especially if you've built invoice templates and client records into the platform. This guide from Tocancel walks you through every cancellation method, explains what happens to your data, and outlines your consumer rights in Canada so you can exit with confidence and keep your records intact.

When cancellation makes sense for your business

You should consider cancelling Invoice Simple if you've moved to dedicated accounting software, consolidated your tools into a single all-in-one platform, or stopped using the service altogether. Some users cancel because they need advanced reporting, multi-user team collaboration, or integration with tax software that Invoice Simple doesn't support.

Before you submit a cancellation request, export any invoices, payment records, or client data you need to preserve. Once your subscription ends, your access to paid features stops at the end of your current billing cycle, and your data retention depends on Invoice Simple's internal policies-verify this before you lose your account.

Invoice Simple pricing and plan options

Invoice Simple does not publish fixed pricing on its public homepage; you'll see exact plan costs only after you log in or create a new account. If you subscribed through Google Play or Apple, those platforms charge their own rates and operate under their own billing and cancellation terms.

Your consumer protection rights in canada

Canadian consumer law provides you with specific safeguards, even when a company's terms claim "all fees are non-refundable."

Invoice Simple's stated terms indicate that subscription fees are non-refundable and non-cancellable for the entire term, with no credits for partial months or unused services. Your actual legal rights, however, depend on your province and how you made the purchase.

What canadian law says about digital subscriptions and cancellation

Most Canadian provinces do not currently mandate a statutory 14-day "cooling-off" period for digital products and subscriptions in the way the European Union does. However, Quebec, Ontario, and British Columbia have consumer protection legislation that can override a blanket "no refund" policy if the company engages in unfair or misleading practices, such as making cancellation deliberately difficult, failing to clearly disclose non-refundable terms before you purchase, or charging you for automatic renewals without your explicit consent.

If you believe Invoice Simple has breached its obligation to deliver the service you paid for or engaged in deceptive billing practices, you have the right to file a complaint with your provincial consumer protection authority. This is your legal position: you are not powerless, and companies cannot hide behind vague terms if they have acted unfairly.

Your rights under provincial consumer protection laws

In Ontario, the Consumer Protection Act requires that digital service providers clearly disclose all material terms-including cancellation policies and renewal terms-before you agree to pay. If Invoice Simple failed to disclose its non-refundable policy clearly, you may have grounds to request a refund.

In British Columbia, the Business Practices and Consumer Protection Act similarly protects you from misleading representations and unfair contract terms. Quebec's Consumer Protection Act extends even further: it gives consumers broader cooling-off rights and makes it easier to challenge non-refundable clauses in digital contracts.

If Invoice Simple refuses to cancel your account or refund your money, and you believe the company has violated consumer protection law, you can escalate to your provincial consumer authority at no cost. Tocancel encourages you to document all communications and gather evidence of the company's unfair practices before you file.

How to cancel Invoice Simple step-by-step

Your cancellation method depends on where you bought your subscription.

Cancel through your Invoice Simple online account

If you subscribed directly on the Invoice Simple website, follow these steps to cancel your paid plan:

1. Log in to your Invoice Simple account using your email and password
2. Navigate to your account settings or billing section (usually found in the dashboard menu or user profile icon)
3. Look for a "Subscription," "Plans," or "Billing" tab
4. Select your active plan and choose the option to downgrade or cancel
5. Invoice Simple may ask you why you're cancelling; you can skip this or provide brief feedback
6. Confirm your cancellation request and wait for a confirmation email
7. Your plan will end at the close of your current billing cycle; you will not be charged again

Keep your confirmation email as proof that you cancelled on the date you requested. If Invoice Simple continues to charge you after the cancellation date, you have documented evidence to dispute the charge with your bank or credit card company.

Cancel an apple app store subscription

If you subscribed to Invoice Simple through the Apple App Store, you must cancel through Apple's system, not through the app itself:

1. Open the Apple App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon in the top-right corner (or go to Settings > [Your Name] > Subscriptions)
3. Select "Subscriptions" from the menu
4. Find "Invoice Simple" in your active subscriptions list
5. Tap on the subscription and select "Cancel Subscription"
6. Confirm your cancellation and you will receive an email confirmation from Apple

Your Invoice Simple access ends at the renewal date shown in Apple's confirmation. Apple does not issue refunds for partial billing cycles, so cancel at any time to prevent the next charge.

Cancel a google play subscription

If you subscribed to Invoice Simple through Google Play on an Android device, cancel through the Google Play Store app:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions," then "Subscriptions"
4. Find "Invoice Simple" in your active subscriptions
5. Tap the subscription and select "Cancel subscription"
6. Confirm the cancellation in the prompt

Google Play sends you a confirmation email and shows your subscription end date in the app. You retain access until the end of your billing period.

What happens to your data after cancellation

When your subscription ends, you lose access to Invoice Simple's paid features and editing tools.

Invoice Simple's data retention policy determines how long the company keeps your invoices, payment records, and client information. Most SaaS platforms retain user data for 30 to 90 days after account termination, then delete it permanently. Before you cancel, download and save any documents you need: invoices, client records, payment history, and custom templates.

To export your data, log in to your account and look for an export or download option in your settings menu. If you cannot find an export feature, contact Invoice Simple's support team and request a data export before you cancel. This ensures you retain your business records even after you leave the platform.

Refunds and credit with Invoice Simple

Invoice Simple's published terms state that all subscription fees are non-refundable, but this claim does not automatically shield the company from your legal rights.

When you may qualify for a refund

You may have a valid claim for a refund in these situations:

• The service was not delivered as advertised (for example, the platform was unavailable or features didn't work)
• Invoice Simple charged you after you requested cancellation and the company failed to process your request
• The company failed to disclose its non-refundable policy clearly before you paid
• You cancelled within a reasonable time window (typically 14 days) and your provincial law allows it
• You were charged for automatic renewal without your explicit, informed consent

If any of these apply to you, document the evidence: screenshots of the problem, copies of emails to support, your cancellation request confirmation, and proof of payment. Tocancel recommends writing a detailed account of what went wrong before you escalate to your bank or provincial consumer authority.

How to request a refund

First, contact Invoice Simple's customer support directly and explain why you believe you are entitled to a refund. Be specific about dates, amounts, and the issue. Request a response within 7 to 10 business days. If the company refuses or does not respond, file a dispute with your credit card company or bank and provide them with your evidence. Your bank can reverse the charge on your behalf.

If the company continues to refuse and you believe it has violated consumer protection law, file a complaint with your provincial consumer authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, file with the Office of the Registrar of Mortgage Brokers; in Quebec, file with the Office of the Ombudsman or the National Consumer Complaint Bureau.

Common cancellation mistakes to avoid

Cancelling a subscription can feel frustrating, especially if you've depended on the platform for your business. Here are the pitfalls that catch most users off guard:

Mistake 1: cancelling through the wrong channel

Many users assume they can cancel through the Invoice Simple app or website, only to discover later that app-store subscriptions must be cancelled through the app store itself. If you subscribed via Apple or Google, cancelling your account on the Invoice Simple website will not stop the charges. Always cancel through the platform you used to subscribe.

Mistake 2: not exporting your data before the access deadline

Once your subscription ends, you may lose read-only access to your invoices and client data. If you haven't downloaded your records, they may be deleted within weeks. Export everything before you finalize your cancellation.

Mistake 3: assuming the cancellation went through

A cancellation request is not final until you receive a confirmation email and see your account status updated. If you receive no confirmation within 24 hours, log back in to verify the cancellation was processed. If the request failed, try again or contact support.

Mistake 4: ignoring charges after cancellation

If Invoice Simple charges you after your cancellation date, contact the company immediately and demand a refund. If the company ignores your request, dispute the charge with your bank. Do not delay; most banks have time limits on fraud disputes.

Checklist before you cancel Invoice Simple

Use this checklist to ensure a smooth cancellation:

• Identify where you subscribed: Invoice Simple website, Apple App Store, or Google Play
• Export and download all invoices, payment records, and client data
• Save your custom invoice templates or note their design for re-creation elsewhere
• Note your subscription renewal date and any unused balance in your account
• Take screenshots of your account settings and billing page for your records
• Follow the cancellation steps for your specific platform (website, Apple, or Google)
• Confirm you received a cancellation confirmation email
• Wait for the end of your billing cycle to confirm the company stopped charging
• If charges continue, dispute them with your bank immediately

Should you cancel or look for alternatives?

Before you leave Invoice Simple, consider whether an alternative platform might serve your needs better.

If you're leaving because of poor customer service, confusing features, or pricing concerns, Tocancel can help you understand your rights and negotiate a refund. If you're outgrowing the platform, look for an all-in-one accounting solution like Wave, Freshbooks, or Quickbooks that combines invoicing with financial reporting.

Contact Invoice Simple if cancellation fails

If you cannot cancel through your account or the app store, or if charges continue after your cancellation date, contact Invoice Simple's support team directly.

Invoice Simple does not publish a dedicated cancellation email address on its website. Reach out through the in-app support chat or the contact form on the Invoice Simple website and clearly state your cancellation request. Include your account email, the date you want the subscription to end, and proof of any unauthorized charges.

If the company does not respond within 7 business days, file a complaint with your provincial consumer authority. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and recover refunds. If Invoice Simple refuses to cooperate, you do not have to accept that decision-your consumer rights protect you, and escalation through your bank or consumer authority is always an option.

Your next step

Cancelling Invoice Simple is straightforward if you follow the correct path for your subscription type. Export your data first, confirm your cancellation through email, and monitor your account to ensure the company stops charging you. If you encounter resistance or unauthorized charges, document everything and escalate to your provincial consumer protection authority.

Tocancel empowers you to take control of your subscriptions and billing. Use this guide, follow the steps that match your subscription source, and confidently exit Invoice Simple knowing your rights are protected under Canadian consumer law. Tocancel is here to help you cancel with clarity and get your money back if the company has treated you unfairly.