Cancel Invoice Simple: The Right Way

How to cancel Invoice Simple and stop recurring charges in new zealand

What is Invoice Simple and how does it work

Invoice Simple is a cloud-based invoicing platform built for small business owners, freelancers and sole traders across New Zealand who need to create, send and track invoices without unnecessary complexity. You can access the service via web app or mobile app, with tiered subscription plans available depending on your invoicing volume and the features you require.

Core features and what Invoice Simple does

The platform offers invoice templates, expense tracking, PDF export functionality and basic client management tools. Most users are self-employed professionals and contractors who need straightforward invoicing without elaborate accounting integrations. The service operates on a recurring subscription model, meaning your payment renews automatically at the end of each billing cycle unless you actively cancel before the renewal date arrives.

How the subscription model affects you

Because Invoice Simple uses recurring billing, you remain liable for charges each month or year until you formally request cancellation. This is why understanding your cancellation rights and the exact steps to stop charges is essential before you commit to the service. Your power to cancel remains yours at any time during your subscription period.

Why you might want to cancel Invoice Simple

You may decide to cancel Invoice Simple for several legitimate reasons that reflect your evolving business needs.

Common reasons to leave Invoice Simple

You might cancel because you have switched to another invoicing tool that better suits your workflow, your invoicing volume has changed significantly, you have found a competing service with superior features at a lower price point, or the platform simply no longer meets your requirements. Whatever your reason, Tocancel understands that cancelling subscriptions should be straightforward and hassle-free. Your decision to leave is valid, and you have the right to stop paying whenever you choose.

What to do before you cancel

Before you submit your cancellation request, consider whether you need to export your invoices, client data and transaction history from Invoice Simple. You should download or back up everything you need, because access restrictions may apply after your subscription ends. Take time to export your data while your account remains active, ensuring you retain a complete record of your business transactions and client information.

Your consumer rights and what they mean for you

In New Zealand, your rights to cancel subscriptions and seek refunds are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which are enforced by the Commerce Commission.

Your legal position on recurring charges

Under the Consumer Guarantees Act, you have the right to cancel a subscription service at any time unless the company can show that you agreed to a fixed-term contract with a legitimate reason for the lock-in period. Many subscription services, including invoicing platforms, do not require fixed-term commitments, which means you can withdraw at will. The Fair Trading Act also prohibits misleading conduct around billing and renewal terms. If Invoice Simple charged you without clear prior consent or failed to honour a cancellation request, those breaches are actionable complaints to the Commerce Commission. Your legal position is strong: you did not consent to perpetual billing, only to billing for the period during which you actively use the service.

Escalation if Invoice Simple refuses to cancel

If Invoice Simple ignores your cancellation request or continues to charge you after you cancel, you have the right to lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection regulator. You can also pursue a chargeback through your bank or credit card issuer if Invoice Simple fails to honour your cancellation within a reasonable timeframe. Document every communication with the company, including dates, times and reference numbers, so you have evidence if you need to escalate. Tocancel recommends keeping all cancellation confirmations separate from other emails for easy retrieval.

How to cancel Invoice Simple on the web app

If you subscribed directly through Invoice Simple's website rather than via the Apple App Store or Google Play, you must contact their support team to request cancellation.

Step-by-step cancellation process

1. Open the Invoice Simple web app and locate the in-app support chat feature, usually found in the settings or help menu
   • If the chat feature is unavailable, navigate to Invoice Simple's main website and find their support contact email address
2. Send a clear cancellation request email that includes your full account email address and your current subscription plan name
   • Write a simple subject line such as "Subscription Cancellation Request"
   • In the body, state explicitly: "I wish to cancel my Invoice Simple subscription effective immediately"
3. Ask Invoice Simple support to confirm that no future charges will occur and request a cancellation confirmation number or reference ticket ID
   • Keep the tone professional but direct; do not over-explain your reasons
4. Save the entire email chain and take a screenshot of the confirmation message, noting the exact date you submitted your request
   • Store these files in a separate folder labelled "Invoice Simple Cancellation"
   • This creates a clear paper trail if billing disputes arise later
5. Monitor your bank account or credit card statement for the next two billing cycles to verify that charges have stopped
   • If a charge appears after your cancellation date, contact Invoice Simple support again with your original cancellation reference number

Your cancellation is not complete until you receive written confirmation from Invoice Simple stating that your account is closed and future charges will not occur.

How to cancel Invoice Simple via the apple app store

If you subscribed to Invoice Simple through Apple's App Store or iTunes, Apple handles all subscription management and refunds, not Invoice Simple itself.

Cancellation steps for apple app store subscribers

1. Locate the original receipt email from Apple that confirmed your Invoice Simple subscription purchase
   • Search your email inbox for messages from "Apple" or "iTunes" containing "Invoice Simple"
2. Click the "Report a Problem" link within that receipt email, or visit Apple's subscription management page directly at manage.apple.com
   • If you use the "Report a Problem" link, you will be taken straight to the cancellation page
   • If you access Apple's website directly, log in with your Apple ID and navigate to "Subscriptions"
3. Locate Invoice Simple in your active subscriptions list and select it
   • The subscription will show your renewal date and the amount you pay
4. Choose the option to "Cancel Subscription" and confirm your decision
   • Apple will ask you to confirm; this is the final step
   • Do not close the page until you see a confirmation message
5. Take a screenshot of the cancellation confirmation page showing that your subscription to Invoice Simple is now "Cancelled"
   • Note the exact date and time shown on the page

Apple will stop charging you immediately, and you will retain access to Invoice Simple until the end of your current billing period. After that date, your account will be locked.

How to cancel Invoice Simple via google play

If you subscribed to Invoice Simple through Google Play on an Android device, Google manages the subscription and refund process on your behalf.

Cancellation steps for google play subscribers

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right corner
   • Select "Manage your Google Account" if prompted
2. Navigate to the "Payments and subscriptions" section
   • This may be labelled "Subscriptions" or "Manage subscriptions" depending on your device
3. Find Invoice Simple in your active subscriptions list and tap on it
   • You will see your renewal date and the recurring charge amount
4. Select "Cancel subscription" and follow the on-screen prompts to confirm
   • Google may offer you the option to pause instead of cancel; choose cancel if you want to stop all charges
5. Take a screenshot of the cancellation confirmation page as proof that your subscription has been terminated
   • Note the date and time displayed

Google will cease all charges immediately, and you will have access to Invoice Simple until the end of your current billing period.

Invoice Simple pricing and subscription plans

Understanding what you are paying for helps you decide whether to cancel or switch plans.

Typical Invoice Simple pricing structure

Prices shown are approximate and may vary depending on your location and current promotions. Check your Invoice Simple account settings to see exactly which plan you are on and what you are paying each month. Tocancel recommends reviewing your subscription cost regularly to ensure it still represents good value.

What happens after you cancel Invoice Simple

Cancellation does not happen instantly; understanding the timeline helps you plan your transition to another invoicing tool.

Timeline and account access after cancellation

Once you submit your cancellation request to Invoice Simple, the company typically processes it within 24 to 48 business hours. You will retain access to your account until the end of your current billing cycle, allowing you time to export any remaining data or invoices. After your billing cycle ends, Invoice Simple will close your account and restrict your access. You will no longer be able to send invoices or create new clients, but you may still be able to view historical data if Invoice Simple offers a read-only archive option. Check with their support team about long-term data retention policies before you cancel.

Exporting your data before access ends

Before your account closes, download all invoices, client records and payment history from Invoice Simple in case you need to reference them later or provide them to an accountant. Most invoicing platforms offer bulk export features in their settings menu. If Invoice Simple does not provide an export function, take screenshots or PDF exports of all important documents yourself. Tocancel strongly recommends completing this step within 48 hours of receiving your cancellation confirmation.

Refunds and what to expect after cancellation

Whether you receive a refund depends on the circumstances of your cancellation and Invoice Simple's refund policy.

When you are entitled to a refund

If you cancel Invoice Simple and have already paid for your next billing period, you may be entitled to a pro-rata refund for the unused portion of your subscription. For example, if you cancel 15 days into a 30-day cycle after paying upfront for the full month, you should receive approximately half your payment back. However, if you cancel on or near your renewal date and the next charge has already processed, Invoice Simple is less likely to offer a refund unless you can demonstrate that you cancelled before the charge was authorised. Under the Fair Trading Act 1986, you have the right to request a refund if a company failed to honour a cancellation request within a reasonable timeframe or if you did not receive clear notification that a charge was about to occur. Tocancel recommends requesting a refund in writing if you believe you are entitled to one, citing the date you cancelled and the amount you wish to recover.

How to request a refund from Invoice Simple

Send a separate email to Invoice Simple support after your cancellation is confirmed, requesting a refund for any unused subscription time. Include your cancellation reference number, the date of your last charge, and the amount you are requesting. Invoice Simple will assess your claim and respond within 5 to 10 business days. If the company refuses to refund you and you believe the refusal is unfair, you can lodge a complaint with the Commerce Commission. Keep all correspondence and payment records as evidence.

Common mistakes people make when cancelling Invoice Simple

Many cancellations become complicated because people take shortcuts or overlook important steps. Learning from these mistakes helps you cancel smoothly.

Mistakes to avoid

• Not requesting cancellation in writing: Verbal requests or in-app messages leave no paper trail. Always email Invoice Simple support so you have documented proof of when you cancelled.
• Failing to save your data before cancellation: Once your account closes, you may lose access to invoices and client records permanently. Export everything while you still can.
• Assuming cancellation is automatic: Deleting the app from your phone or stopping using the service does not cancel your subscription. You must actively request cancellation from Invoice Simple or your app store.
• Not checking your bank statement after cancellation: Some companies continue charging despite cancellation requests. Monitor your account for at least two billing cycles after cancelling.
• Ignoring a refund opportunity: If you are entitled to a refund, ask for it explicitly. Invoice Simple will not offer money back unless you request it.
• Losing your cancellation confirmation: If a billing dispute arises later, you will need proof that you cancelled. Save all confirmation emails and reference numbers in a safe place.

The most common mistake is assuming that cancellation happens immediately or automatically. It does not. You must take deliberate action and obtain written proof that your request was received and processed.

Cancellation checklist for Invoice Simple

Use this checklist to ensure you cancel completely and protect yourself from unexpected charges.

Tick off each task as you complete it. This checklist protects you by ensuring you have documentation and proof of every step you took to cancel Invoice Simple.

Comparing Invoice Simple to alternative invoicing tools

Before you cancel, you might want to see how Invoice Simple compares to other popular invoicing platforms available in New Zealand.

Invoice Simple vs similar platforms

Wave offers a stronger free tier if you are looking for minimal cost, while Xero provides more advanced accounting features if your business is growing. Tocancel recommends evaluating your current invoicing needs before switching to ensure your new tool is a genuine improvement. Sometimes a different platform feels better simply because it is new; make sure the switch solves a real problem.

How to contact Invoice Simple for support and cancellation

Tocancel has found that Invoice Simple operates primarily through digital support channels rather than telephone or postal mail.

Invoice Simple contact information and cancellation address

Invoice Simple is a Canadian company with no dedicated New Zealand postal address. Your best option is to use the in-app support chat feature available within the Invoice Simple web app or mobile app, or to email their support team directly. Search Invoice Simple's website or your original welcome email for the current support email address, as this changes occasionally.

If you need to file a formal complaint or escalate after Invoice Simple refuses to cancel, you can lodge a complaint with the Commerce Commission, which is the New Zealand regulator responsible for enforcing consumer protection law. You can reach the Commerce Commission at:

Commerce Commission New Zealand
Phone: 0800 943 600
Email: [email protected]
Website: www.comcom.govt.nz

Document everything you have sent to Invoice Simple, including dates, times, reference numbers and the exact content of your messages, before escalating to the Commerce Commission.

Key takeaways and next steps

Cancelling Invoice Simple is straightforward if you follow the steps outlined above and keep clear records of your requests. You have the right to cancel at any time under New Zealand consumer law, and Invoice Simple must honour your cancellation request within a reasonable timeframe. Whether you subscribed via the Invoice Simple website, the Apple App Store or Google Play, the cancellation process differs slightly, but the outcome is the same: no more charges and full account closure.

Your next action is clear: export your data, send a written cancellation request to Invoice Simple, save the confirmation, and monitor your account for two billing cycles to verify that charges have stopped. If Invoice Simple fails to honour your cancellation or continues to charge you, Tocancel recommends gathering your evidence and lodging a complaint with the Commerce Commission. The organization Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorised charges by providing them with the exact steps and legal language needed to stand firm. You can cancel Invoice Simple today, and Tocancel is here to guide you through every stage of the process.