Cancel Invoice Simple: The Right Way

How to cancel Invoice Simple and protect your invoices as a filipino freelancer

Understanding Invoice Simple and why filipinos cancel

Invoice Simple is a cloud-based invoicing platform designed for freelancers, contractors, and small business owners who need to send professional invoices, create estimates, and track client payments from any device. If you operate in the Philippines and use Invoice Simple, you pay in US dollars converted to Philippine pesos through a foreign company-Invoice Simple operates from Vancouver, Canada, under British Columbia law. This means you have limited local support and your consumer protections fall under Philippine law, not Canadian law.

Many Filipino users start with the free 14-day Premium trial and forget to cancel before the first charge appears on their credit card or bank account. Others discover invoice limits too restrictive as their business grows, or they find local alternatives that integrate better with Philippine payment methods like GCash or BDO. Whatever your reason for leaving, you have clear cancellation rights, and Tocancel is here to walk you through every step so you can cancel confidently and recover any charges you should not have paid.

What Invoice Simple charges you for

Invoice Simple operates on a tiered subscription model. The Free plan lets you create unlimited invoices but blocks payment collection features. The Starter plan costs approximately ₱260 per month and limits you to 3 invoices monthly. The Standard plan costs about ₱550 monthly and allows 10 invoices per month. The Premium plan runs roughly ₱1,100 per month with unlimited invoicing. Annual plans offer a discount of about 10 percent if you pay upfront. All paid plans unlock online payment links, client read receipts, and mobile app access.

The free 14-day trial gives you full Premium access at no charge, but it converts automatically to a paid plan if you do not cancel within those 14 days. This automatic conversion catches many Philippine users off guard because they do not track their trial start date or miss the reminder email from Invoice Simple.

Why location matters for cancellation

Invoice Simple publishes no official office or support address in the Philippines. The company operates from Vancouver, Canada, with additional listed addresses in Oakville, Canada and the United Kingdom. When you cancel, you deal with a foreign company, not a local service provider. Your invoice history remains accessible for a limited time after cancellation, but access policies can change. This is why Tocancel always recommends you export and download all your invoices, client records, and payment history before you submit a cancellation request. If you lose access to years of business records, recovery becomes nearly impossible.

Current pricing and invoice limits at a glance

Below is the pricing structure as Filipino users see it, with approximate Philippine peso conversions based on current USD to PHP rates:

If you are on an annual plan and cancel mid-year, Invoice Simple policies typically allow you to request a pro-rata refund-meaning you get back the unused portion of your annual fee. However, refund approval depends on how long you have held the subscription and whether you meet their stated refund conditions, which is why understanding your rights matters.

Should you cancel Invoice Simple?

This section helps you decide whether cancellation is right for your business needs.

Reasons filipino users choose to cancel

You may want to cancel if invoice volume limits no longer fit your business growth. Many freelancers outgrow the 3-invoice or 10-invoice monthly caps and find themselves forced to upgrade to Premium just to send routine invoices. Others cancel because they have found cheaper or more locally integrated alternatives-platforms that accept GCash, Lalamove, or other payment methods popular in the Philippines. Some users cancel after a billing dispute or because they prefer desktop software over cloud-based invoicing. A smaller group cancels due to poor customer support or because they simply stopped using the platform altogether.

Reasons you might stay

Invoice Simple works well if you send fewer than 10 invoices monthly and value simplicity. The interface is user-friendly, and the mobile apps sync across devices without friction. If you already have a large client database stored in Invoice Simple and exporting feels overwhelming, staying on the free plan indefinitely is an option. The free plan includes unlimited invoicing but blocks payment collection, so it suits users who collect payments outside the platform. Consider staying if your clients value the professional invoice template and payment reminders that Invoice Simple sends automatically.

How to cancel Invoice Simple in four steps

Follow this sequential process to cancel your subscription cleanly and protect your data.

Step 1: back up all your invoices and client data

Before you request cancellation, export every invoice, estimate, and client record from Invoice Simple. Here is what you do:

1. Log into your Invoice Simple account from a web browser (the mobile app does not offer export options).
2. Navigate to the Invoices or Clients section in your dashboard.
3. Select all invoices or use the export feature if available-Invoice Simple sometimes offers a bulk download option in account settings.
4. If no bulk export exists, screenshot or PDF each invoice individually to a folder on your computer or cloud storage (Google Drive, OneDrive).
5. Download your client contact list by exporting from the Clients section.
6. Save payment records, notes, and any custom templates you created.

This backup takes 30 to 60 minutes depending on your invoice volume, but it protects you from permanent data loss after cancellation. Invoice Simple may limit your access to closed accounts, so do this today.

Step 2: locate your account settings and subscription menu

Now find where Invoice Simple stores your cancellation option:

1. Log into Invoice Simple on a desktop or laptop (cancellation features work best on a full browser, not mobile).
2. Click the menu icon (three horizontal lines) or your profile name in the top right corner.
3. Select Settings or Account Settings from the dropdown menu.
4. Look for a Subscription, Billing, or Plan section in the left sidebar.
5. Click Manage Subscription or similar wording.

If you cannot find these options, Tocancel advises you to email Invoice Simple support directly (details below). Sometimes the cancellation button appears only after you click a link in a reminder email, so check your inbox for any Billing or Renewal notifications.

Step 3: submit your cancellation request

You now have two paths to cancel:

1. If you found the subscription menu: Click Cancel Subscription or Downgrade to Free. Invoice Simple will ask why you are leaving-answer honestly but briefly. Confirm the cancellation request.
2. If no self-service option exists: Email Invoice Simple support at the address listed below. Write a clear subject line: "Request to cancel my Invoice Simple subscription (Email: [[email protected]])". Explain that you want to downgrade to the free plan immediately and request written confirmation of the cancellation date. Include your full name, email address, and account creation date. Tocancel recommends sending this via registered email or keeping a screenshot of your sent message for proof.

Invoice Simple typically processes cancellations within 24 to 48 hours if you use the self-service option. Email requests may take 3 to 5 business days depending on their support queue.

Step 4: verify cancellation and check for residual charges

After you receive a cancellation confirmation email, take these final steps:

1. Log into your Invoice Simple account 24 hours later to confirm your plan has downgraded to Free.
2. Check your bank account or credit card statement for the next 30 days to ensure Invoice Simple does not charge you again.
3. If a duplicate charge appears, contact your bank or payment provider immediately and report an unauthorized recurring charge. Provide them with your cancellation confirmation email as evidence.
4. File a dispute with your bank if Invoice Simple charged you after your confirmed cancellation date. Your bank can typically reverse fraudulent recurring charges within 60 days of the charge.

Keep your cancellation confirmation email and any screenshots of your account status change. These documents protect you if you need to escalate the issue to your bank or to the consumer authority.

Understanding your refund rights under philippine law

This section explains what the law guarantees you as a Filipino consumer and how to enforce it if Invoice Simple refuses to refund you.

Your legal position and the consumer act of the philippines

The Republic Act No. 7394, also called the Consumer Act of the Philippines, grants you specific rights when dealing with any seller or service provider-including foreign companies like Invoice Simple. Under this law, you have the right to receive goods and services free from dangerous defects, to be protected against unfair and deceptive practices, and to receive fair value for your money. If Invoice Simple charged you without delivering the promised service, charged you after you cancelled, or refused to refund you for a service you did not use, the Consumer Act of the Philippines protects you.

Additionally, if Invoice Simple automatically renewed your subscription without your clear, written consent before the 14-day trial ended, that practice may violate your right to transparent pricing and fair contracting. Many Filipino consumers have never seen a clear, visible cancellation button during their trial period-this is a documented complaint and a potential breach of the Consumer Act of the Philippines.

How to request a refund from Invoice Simple

If you were charged after cancellation or feel you were overcharged, request a refund in writing:

1. Email Invoice Simple support with the subject: "Refund request for unauthorized charges (Account: [[email protected]])". Include the charge date, amount in PHP and USD, and a clear explanation of why the charge was unauthorized (e.g., "I cancelled on [date] but was charged on [date]").
2. Attach your cancellation confirmation email and a screenshot of the disputed charge from your bank statement.
3. Request a response within 14 days and ask Invoice Simple to confirm the refund date and method of reimbursement.
4. If Invoice Simple ignores you after 14 days or denies the refund, escalate to your bank or credit card company. File a chargeback or dispute claiming unauthorized recurring billing.

In the Philippines, your bank can reverse charges up to 60 days after the transaction date if you report them as fraudulent or unauthorized. This is your strongest consumer protection when a company refuses to refund you voluntarily.

When to contact the department of trade and industry

If Invoice Simple refuses to refund you and your bank cannot reverse the charge, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles consumer disputes involving unfair practices, non-refundable charges, and services not rendered. You do not need a lawyer to file with the DTI-it is free and designed for everyday consumers like you. Tocancel recommends filing with the DTI if the amount exceeds ₱5,000 or if this is your second dispute with the same company, as formal complaints create a record that protects future consumers and may persuade Invoice Simple to settle.

Common cancellation mistakes filipino users make

Cancelling a subscription sounds simple, but small errors can cost you money and access to your data-here is how to avoid them.

Mistake 1: not backing up your data before cancelling

The most common and most costly error is cancelling without exporting your invoices first. Once your account closes or downgrades to the free tier, you may lose access to archived invoices, client records, and payment history. If a client disputes an invoice six months later and you cannot produce a copy, your business suffers. Export everything to a local folder or cloud storage before you submit a cancellation request-this takes less than an hour and protects years of business records.

Mistake 2: assuming the trial ended automatically

You may believe Invoice Simple automatically downgraded you to the free plan after 14 days, but in reality, it may have charged you without a reminder. Check your email for receipts from Invoice Simple dated exactly 14 days after your signup. If you cannot find a receipt, log into your account and check the Billing or Invoice section for charges. Tocancel has helped thousands of consumers recover charges they did not authorize because they assumed the trial ended when it did not. Do not make this assumption-verify by checking your account and bank statement directly.

Mistake 3: cancelling via email without keeping proof

If you email Invoice Simple to cancel and receive no response, you have no proof of your cancellation request. Always take a screenshot of your sent email, note the exact date and time, and ask for written confirmation. If Invoice Simple charges you again and you cannot prove you requested cancellation, your bank may not reverse the charge. Tocancel recommends keeping all support emails in a folder named "Invoice Simple" on your computer for at least one year after cancellation.

Mistake 4: not checking your statement after cancellation

Some companies continue charging users even after a confirmed cancellation. Check your bank or credit card statement every week for the first month after cancelling Invoice Simple. If you see a charge, report it immediately to your bank as an unauthorized recurring charge. The faster you report it, the faster your bank can reverse it. Set a phone reminder for one week, two weeks, and one month after your cancellation date to check your statement-this simple step catches billing errors early.

What happens after you cancel Invoice Simple

Cancellation does not happen in an instant-here is what to expect during and after the process.

Timeline: what Invoice Simple does after you cancel

You request cancellation today. Within 24 hours, Invoice Simple processes your request if you used the self-service cancellation button. Within 48 hours, your account downgrades to the free plan and all paid features shut off. You can still log in and view your invoice history, but you cannot create new invoices using premium templates, send payment reminders, or access reports. After 30 days, Invoice Simple may archive your account, meaning you cannot log in at all. If you need your data after this point, emailing Invoice Simple support becomes your only option, and they may ask you to pay a data extraction fee.

If you cancelled via email, add an extra 3 to 5 business days to this timeline. Invoice Simple support processes email requests during their standard business hours (Pacific Time, Canada), which may not align with Philippine business hours.

Accessing your invoices after cancellation

After cancellation, you retain read-only access to your closed invoices for a limited time-typically 30 to 90 days, depending on Invoice Simple's retention policy. This means you can view, download, or screenshot your past invoices, but you cannot edit them or create new ones. If you did not export your data before cancelling, this window is your last chance to retrieve it. Log into your account every week for the first month after cancellation to confirm you still have access.

If you lose access before you exported your data, email Invoice Simple support immediately and request a manual export of your account history. Explain that you need this for business or tax purposes. Some users succeed in retrieving archived data this way, but there is no guarantee-this is why Tocancel always emphasizes the importance of exporting before you cancel.

Checklist: everything to do before you hit cancel

Use this checklist to ensure you cancel safely and without regret:

Why you should use tocancel for Invoice Simple cancellation support

Cancelling subscriptions by yourself is possible, but it involves risk-missed steps, forgotten backups, and unresolved billing disputes. Tocancel specializes in helping Filipino consumers cancel foreign subscriptions like Invoice Simple safely and completely. We provide step-by-step guidance, track your cancellation from start to finish, and escalate unresolved refunds to your bank or the Department of Trade and Industry if needed. Tocancel has helped thousands of consumers cancel subscriptions, recover duplicate charges, and protect their data. If you feel uncertain about any step or if Invoice Simple disputes your cancellation, Tocancel connects you with advocates who understand both Philippine consumer law and international billing practices.

Invoice Simple contact information for cancellation

Use these addresses and contact methods to cancel your Invoice Simple subscription or file a support request:

Primary contact addresses

Invoice Simple operates from multiple locations. For cancellation or billing disputes, you may write to their primary office address in Vancouver, Canada:

Invoice Simple
Vancouver, British Columbia
Canada

Invoice Simple also lists addresses in Oakville, Canada and the United Kingdom, but the Vancouver address is the primary corporate office. If you contact them by mail, send your cancellation request by registered or certified mail and request a signed acknowledgment of receipt. International postal mail from the Philippines to Canada typically takes 2 to 3 weeks, so email remains faster for urgent cancellations.

Email support for cancellation

Email is the most reliable method for Filipino users. Send your cancellation request to Invoice Simple's general support address. If a direct support email is not published on their website, use the contact form on their website and select "Billing" or "Account Cancellation" as the issue category. In your email, write:

"I request immediate cancellation of my Invoice Simple subscription. My account email is [[email protected]]. Please downgrade my account to the free plan effective today. I understand I will lose access to paid features but wish to retain access to my invoice history. Please confirm this cancellation in writing with an effective date."

Keep a copy of this email and all responses from Invoice Simple. If they do not respond within 5 business days, send a follow-up email with "URGENT: Follow-up to Cancellation Request" in the subject line. Tocancel advises you to check your email spam folder during this waiting period, as support replies sometimes route to spam by mistake.

Summary: your path forward

Cancelling Invoice Simple is straightforward when you follow the right process. First, export all your business data-invoices, client records, and payment history-to protect yourself from permanent loss. Second, locate your cancellation option in account settings or prepare a clear cancellation email to Invoice Simple. Third, submit your cancellation request and wait for written confirmation. Fourth, verify that your subscription has been cancelled by checking your account status and bank statement one week later. If Invoice Simple charges you again after cancellation, your bank can reverse the charge as unauthorized billing, and you can file a formal complaint with the Department of Trade and Industry if the company refuses to cooperate.

You have consumer rights as a Filipino resident, and those rights apply even when you cancel a foreign service like Invoice Simple. The Consumer Act of the Philippines protects you against unfair billing, automatic renewal traps, and unauthorized charges. If Invoice Simple disputes your cancellation or refuses a refund you deserve, Tocancel has helped thousands of consumers resolve these conflicts through escalation to their banks and regulatory agencies. You are not alone in this process-support and clear guidance are available, and cancelling cleanly is entirely within your control when you follow the steps outlined here.