Cancel Invoice Simple: Step-by-Step Guide

How to cancel Invoice Simple in nigeria and claim your refund

Understanding Invoice Simple and why you might want to cancel

Invoice Simple is a mobile and web invoicing platform designed for Nigerian small business owners, freelancers and sole traders. The service helps you create professional invoices, collect payments online, track delivery read receipts and monitor basic expenses across iOS, Android and web browsers without the overhead of enterprise accounting software.

You may have discovered that Invoice Simple doesn't integrate smoothly with your existing business tools, charges more than your budget allows, or simply fails to solve your invoicing challenges. Whatever your reason for reconsidering, you have clear rights to cancel your account, and Tocancel is here to walk you through the process with confidence and clarity.

Who typically uses Invoice Simple

Nigerian entrepreneurs with low invoice volumes-micro-businesses, freelancers and newly formed sole traders-form the core user base. You likely found the service through the Apple App Store, Google Play Store or their official website. The appeal lies in simplicity and speed rather than advanced accounting features.

How Invoice Simple charges you in nigeria

Invoice Simple operates billing through three distinct channels: direct website subscription, Apple App Store billing and Google Play Store billing. Your cancellation route and refund eligibility depend entirely on which channel you subscribed through. This matters because each platform has different cancellation policies and timeframes.

Your consumer rights in nigeria under the federal competition and consumer protection act

Your legal position as a Nigerian consumer is protected by the Federal Competition and Consumer Protection (FCCP) Act, 2018, which governs unfair contract terms, misleading billing and non-compliance with cancellation requests.

Key protections that shield you when cancelling

The FCCP Act mandates that service providers honour cancellation requests promptly and respect reasonable consumer expectations. If Invoice Simple refuses to cancel within a reasonable timeframe, continues charging after you have cancelled, or applies misleading non-refundable terms, you hold grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

The law also protects you against unauthorised charges and auto-renewal practices that lack clear prior consent. Document every cancellation request email, screenshot confirmation messages and note the dates you communicated with Invoice Simple support. This evidence strengthens your position if you need to file a formal complaint.

When to escalate to the FCCPC

Contact the FCCPC at [email protected] or visit their complaint portal if Invoice Simple refuses to cancel within 30 days, continues billing after your cancellation, ignores refund requests entirely or misrepresents their refund policy. The commission investigates consumer complaints across Nigeria and can compel service providers to comply with consumer protection law.

Invoice Simple pricing and plan tiers in nigeria

Understanding your plan level helps you calculate your immediate savings and determine the best moment to cancel.

Current plan structure and monthly costs

If you subscribed to an annual plan, cancelling before the renewal date may preserve your remaining balance. If billed monthly, cancellation takes effect from your next billing cycle. Tocancel recommends checking your last invoice or account settings to confirm your exact renewal date before initiating cancellation.

How to cancel Invoice Simple through different platforms

Your cancellation method depends on which billing channel you used when you signed up.

Cancelling a website subscription

If you subscribed directly through Invoice Simple's website, follow these steps to cancel your account and request a refund.

1. Log in to your Invoice Simple account using your registered email and password
   • Visit the Invoice Simple login page or open the mobile app
   • Enter your credentials and select "Log in"
2. Navigate to your account settings or subscription menu
   • Look for "Account," "Settings" or "Subscription" in the menu or dashboard
   • On mobile, this is often located in the profile icon or three-line menu
3. Find the "Cancel subscription" or "Downgrade plan" option
   • Read any final offers Invoice Simple may present to reduce your plan instead
   • Select "Cancel" if you wish to proceed
4. Enter your reason for cancellation (optional but recommended)
   • Invoice Simple may ask why you are leaving; answering helps them improve
   • You are not obliged to provide a reason if you do not wish to
5. Confirm the cancellation and note the confirmation reference number
   • Screenshot the confirmation page or save the reference code
   • Check your email for a cancellation confirmation from Invoice Simple
6. Request a refund if you paid for a full billing period
   • Reply to the cancellation confirmation email or contact support at [email protected]
   • Clearly state your cancellation date and request a pro-rata refund for unused time

Cancelling an apple app store subscription

If you signed up through your Apple device, you must cancel through the App Store subscription settings, not within the Invoice Simple app itself.

1. Open the Apple App Store on your iPhone, iPad or Mac
   • Tap the profile icon in the top right corner
   • Select "Subscriptions"
2. Find Invoice Simple in your active subscriptions list
   • Scroll through active subscriptions until you locate it
   • Tap on Invoice Simple
3. Select "Cancel subscription"
   • Read the cancellation terms and any final offer
   • Confirm you wish to proceed
4. Note your cancellation date
   • Apple displays when your access ends
   • Screenshot this for your records
5. Request a refund from Apple if you were charged in error or changed your mind within 14 days
   • Open the App Store and tap your profile icon
   • Select "Purchase history" and find the Invoice Simple charge
   • Tap "Report a problem" and select your reason
   • Apple reviews and responds within 48 hours

Cancelling a google play store subscription

Google Play subscriptions are managed separately from the Invoice Simple app and require cancellation through Google Play settings.

1. Open Google Play on your Android device or visit play.google.com on a web browser
   • On mobile, tap the profile icon in the top right
   • Select "Manage subscriptions"
2. Locate Invoice Simple in your active subscriptions
   • Tap on Invoice Simple to open subscription details
3. Select "Cancel subscription"
   • Review the cancellation notice
   • Confirm your decision to proceed
4. Confirm the cancellation date
   • Google Play shows when your subscription ends
   • Take a screenshot or note the date
5. Request a refund through Google Play if eligible
   • Go to "Order history" in your Google Play account
   • Find the Invoice Simple charge
   • Select "Request refund" and choose your reason
   • Google processes most refunds within 5-7 business days

Refund eligibility and timelines

Your refund entitlement varies depending on your billing channel and how long you have held the subscription.

Direct website subscriptions

Invoice Simple typically applies a 14-day refund period from your initial purchase if you have not used the service substantially. After 14 days, you may request a pro-rata refund for your current billing cycle if you cancel mid-period. Document your cancellation request and follow up within 5 business days if you do not receive a response. Tocancel advises keeping all correspondence with Invoice Simple support to strengthen your refund claim.

Apple app store subscriptions

Apple offers refunds within 14 days of purchase if you initiate a refund request immediately. Outside this window, refunds are at Apple's discretion. Submit your refund request through the App Store under "Purchase history" and clearly explain why you believe a refund is justified. Apple typically responds within 48 hours.

Google play subscriptions

Google Play allows refund requests within 48 hours of your first subscription charge. If you cancel after 48 hours but request a pro-rata refund for unused time in your current billing cycle, Google may approve it on a case-by-case basis. Submit your request through the "Order history" section with a clear explanation.

If your refund request is denied and you believe Invoice Simple or the app store has acted unfairly, Tocancel recommends filing a complaint with the FCCPC as a next step. Your documented cancellation attempt and refund request form evidence of good faith consumer conduct.

Common mistakes that delay or block your cancellation

Cancellation frustration often stems from preventable oversights; recognising these traps now saves you time and stress later.

Cancelling the wrong way for your billing method

Cancelling through the Invoice Simple app when you subscribed via Apple App Store or Google Play does nothing; your subscription remains active and you continue to be charged. You must cancel through the app store itself. Verify which platform you used at signup by checking your email confirmation or bank statement, then cancel on that exact platform.

Failing to document your cancellation request

If you contact Invoice Simple support by email to cancel or request a refund and receive no response, you have no proof of your cancellation attempt. Always screenshot confirmation emails, note the date and time of your request, and keep a record of your cancellation reference number. This evidence is critical if you need to escalate to the FCCPC.

Confusing cancellation with plan downgrade

Some users accidentally downgrade to a free or lower-cost plan instead of cancelling entirely. A downgrade keeps your account active and may still trigger charges. If your goal is to stop all charges, select "Cancel subscription" explicitly, not "Change plan" or "Downgrade."

Ignoring automatic renewal reminders

If you cancel close to your renewal date, Invoice Simple may still charge you for the next cycle if cancellation does not take effect immediately. Always confirm your exact cancellation date and set a phone reminder 3 days before the next billing cycle to verify you were not charged. If you were incorrectly charged after cancellation, contact support immediately with your cancellation confirmation number.

What happens after you cancel Invoice Simple

Cancellation is not always instant, and understanding the timeline prevents confusion and unexpected charges.

Your access and account status post-cancellation

Once you cancel a monthly subscription, your account typically remains active until the end of your current billing period. You retain access to Invoice Simple features during this final period at no additional cost. On the renewal date, your account access ends and you cannot create new invoices, but your invoice history usually remains viewable for reference purposes. If you subscribed to an annual plan and cancel mid-cycle, your access typically continues until the annual renewal date unless you negotiated an early exit with Invoice Simple.

Data retention and invoice downloads

Before your access lapses, download and save all invoices and records you may need for tax, legal or accounting purposes. Use the export or download function within Invoice Simple to save PDFs of completed invoices. After your subscription ends, you may lose access to cloud storage of your records, depending on Invoice Simple's data retention policy. Tocancel recommends exporting your data within one week of cancellation to avoid any risk of loss.

Verifying you are no longer charged

Check your bank statement or payment method carefully on your next scheduled renewal date to confirm no charge appears. If Invoice Simple continues to bill you after your cancellation date, contact your bank or card issuer immediately to dispute the charge as unauthorised. Simultaneously, contact Invoice Simple support with your cancellation confirmation and the disputed charge date. Report the issue to the FCCPC if Invoice Simple does not refund the erroneous charge within 14 days.

Comparing Invoice Simple with alternative invoicing solutions

Before you cancel, you may wish to evaluate whether a different invoicing tool better serves your needs.

Common alternatives for nigerian small businesses

Wave Accounting stands out for Nigerian users because it offers free invoicing and accounting tools, accepts local payment methods and charges zero setup fees. If cost is your primary concern, Tocancel recommends comparing Wave against Invoice Simple before you cancel. If integration with your existing business software is your issue, Zoho Invoice offers deeper integrations with accounting platforms used by Nigerian enterprises.

Checklist for cancelling Invoice Simple safely

Use this step-by-step checklist to ensure you cancel correctly and preserve your right to a refund.

• Confirm which platform you used to subscribe (Invoice Simple website, Apple App Store or Google Play Store)
• Log in to your Invoice Simple account and note your plan name and next renewal date
• Download and save all invoices and business records to your computer or cloud storage
• Take a screenshot of your current subscription plan and its cost
• Follow the cancellation steps for your specific platform (website, Apple or Google Play)
• Screenshot your cancellation confirmation page and save the reference number
• Check your email within 2 hours for a cancellation confirmation from Invoice Simple
• If you are entitled to a refund (paid within 14 days, or mid-cycle), email [email protected] with your cancellation date and refund request
• Set a reminder for 3 days before your next scheduled billing date to verify you were not charged
• If you are incorrectly charged after cancellation, contact Invoice Simple support and your bank or app store within 10 days
• Keep all cancellation emails and receipts for at least 12 months in case you need to file a complaint with the FCCPC

When to contact the FCCPC about Invoice Simple

Escalate to Nigeria's consumer protection authority if Invoice Simple refuses to respect your rights.

Grounds for filing a complaint

File a formal complaint with the Federal Competition and Consumer Protection Commission if Invoice Simple refuses to cancel your account within 30 days, continues charging you after you have cancelled, denies a refund without legal justification or misrepresents their refund policy. You may also complain if the company fails to respond to your support requests within 14 days or if you suspect fraudulent billing.

The FCCPC accepts complaints in writing, by email or through their online complaint portal. Provide your account details, cancellation request date, confirmation numbers and any correspondence with Invoice Simple. The commission will investigate and can compel the company to issue refunds or comply with cancellation requests. Tocancel has helped thousands of consumers escalate issues to the FCCPC and recover funds when service providers refused to cooperate.

FCCPC contact details

Email: [email protected]

Online complaint portal: www.fccpc.gov.ng

Complaints are free and typically reviewed within 14-21 business days.

Final steps and account closure confirmation

Once you have cancelled, confirm that your account is truly closed and you face no further charges.

On your next renewal date, verify your bank statement or app store receipt carefully. You should see no new charge from Invoice Simple. If you subscribed via Apple App Store or Google Play, check the app store billing section to confirm Invoice Simple no longer appears in your active subscriptions.

Keep your cancellation confirmation email indefinitely as proof you took action. If Invoice Simple attempts to resurrect a charge months later, this email proves you cancelled in good faith. Tocancel strongly recommends preserving this record along with any refund receipts or confirmation emails.

If you are dissatisfied with Invoice Simple's service, consider leaving a review on the Apple App Store or Google Play Store to help other Nigerian users make informed choices. Your feedback-positive or negative-shapes the service and helps the wider business community.

Cancelling Invoice Simple is straightforward when you follow the right process for your billing method and document every step. Tocancel has guided consumers through thousands of service cancellations across Nigeria, and the clearest path forward is always the one that prioritises your rights under the Federal Competition and Consumer Protection Act. Stay organised, keep evidence and act promptly if the company resists your cancellation request. Your money and peace of mind depend on it.