Cancel My Talking Pet: Step-by-Step Guide

How to cancel My Talking Pet and stop recurring charges

What My Talking Pet is and why you might cancel

My Talking Pet is a mobile app built by Sharemob Ltd that transforms your pet photos into animated videos with voice messages and sound effects. The app offers free creative tools alongside My Talking Pet Pro, a paid subscription that unlocks premium features and removes creation limits.

Many Canadian users enjoy the app's entertainment value, but subscription charges add up quickly and often go unnoticed. If you've stopped using the service, discovered unexpected recurring payments, or simply want to reduce your monthly expenses, this guide will walk you through cancelling with confidence. Understanding your cancellation options puts you back in control of your account.

Why canadian consumers choose to cancel

People cancel for different reasons: you may have found a similar app you prefer, lost interest in the novelty, or decided the premium features weren't worth the cost. Some users discover they've been charged for months without actually opening the app. Whatever your reason, you have the right to end your subscription without penalty or pressure.

What happens after you cancel

When you cancel My Talking Pet, your access to Pro features stops at the end of your current billing period. You keep full access until that date, then the app reverts to free features. You will not be charged again after your cancellation takes effect.

My Talking Pet subscription pricing in canada

Before you cancel, know exactly which plan you're paying for and what it costs.

The annual plan appears cheaper when divided across 12 months, but if you cancel before the year ends, you will not receive a refund for unused months. Check your app purchase receipt or the billing settings in your phone to confirm which plan you hold right now.

How to find your current billing cycle

Log into your App Store or Google Play account and navigate to your subscription or purchase history. Look for My Talking Pet in your active subscriptions. The exact date and frequency of your next charge will appear clearly. Write this date down, as you'll want to cancel before it arrives if you wish to avoid another payment.

How to cancel My Talking Pet on iOS

If you subscribed through Apple's App Store on your iPhone or iPad, you cancel directly in your device settings without contacting support.

Step-by-step iOS cancellation

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of the screen.
   • If you don't see your name, you may not be signed into your Apple account.
3. Select Subscriptions from the menu.
4. Find and tap My Talking Pet in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the details screen.
   • Apple may ask you to confirm why you're cancelling. This feedback is optional.
6. Follow any on-screen prompts to confirm your cancellation request.

Apple processes cancellations immediately. You retain Pro access until the end of your current billing cycle, then the subscription ends automatically. No further charges will apply.

Troubleshooting iOS cancellation issues

If you don't see a Cancel Subscription button, your subscription may already be cancelled or expired. Check whether the screen shows an upcoming renewal date. If it displays a past date or no date at all, you are no longer being charged. If you continue to see charges, contact Apple Support through your Settings menu or visit apple.com/support.

Important: Simply deleting the My Talking Pet app from your phone does not cancel your subscription. You must use the Settings menu to stop charges, or you will continue to be billed every 7, 30, or 365 days depending on your plan.

How to cancel My Talking Pet on android

If you subscribed through Google Play on an Android phone or tablet, you cancel through the Google Play Store app itself.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner of the screen.
3. Select Manage subscriptions or Subscriptions from the menu.
   • The exact wording varies depending on your Android version and device type.
4. Find and tap My Talking Pet from your active subscriptions list.
5. Tap Cancel subscription at the bottom of the subscription details page.
6. Google Play may ask you why you're cancelling. Answer honestly if you wish, but this won't affect your cancellation.
   • Your feedback helps developers improve their apps, but your response is entirely optional.
7. Follow the final prompts to confirm and complete your cancellation.

Google Play typically processes cancellations within 24 hours. Like Apple, you'll keep My Talking Pet Pro access until your current billing period ends, then automatic access stops. No further payments will be taken.

Troubleshooting android cancellation issues

If you notice a delay in cancellation processing, check your Gmail inbox for a Google Play confirmation email. Google can take up to a full business day to update your subscription status. If you're concerned about an upcoming charge, cancel at least 48 hours before your renewal date to ensure it processes in time.

As with iOS, deleting the app does not cancel your subscription. You must use Google Play's Manage subscriptions feature. If you continue to see charges after 24 hours, contact Google Play Support directly through the app settings.

How to cancel My Talking Pet by email

If you prefer direct contact with Sharemob Ltd or if you experience problems cancelling through your app store, you can request cancellation by email.

Email cancellation method

1. Send an email to the developer support address with "Cancellation Request" in the subject line.
2. In the email body, include:
   • Your full account email address (the one registered with your app purchase)
   • Your purchase receipt number or order confirmation (if available)
   • Proof that you subscribed through the App Store or Google Play (screenshot of your subscription page, for example)
   • A brief explanation of why you're cancelling (optional but helpful)
3. Send the email and wait for a response within 2 to 5 business days.
4. The developer will confirm your cancellation in writing and may provide instructions if your subscription requires additional action.

Email cancellation serves as a backup if app store methods fail. Tocancel recommends keeping a copy of your email and the developer's response for your records, especially if you need to dispute a charge later.

Your consumer rights under canadian law

Canadian consumer protection law gives you specific rights when cancelling subscriptions. Your legal position is clear: you have the right to cancel any recurring subscription without penalty, and companies must respect cancellation requests within a reasonable timeframe.

Consumer protection act protections

Canada's Consumer Protection Act (which applies across all provinces) requires that subscription agreements be transparent, easy to understand, and simple to cancel. If My Talking Pet's terms are unclear or the cancellation process is deliberately hidden, that violates consumer protection principles. You are entitled to cancel at any time, and the company cannot impose surprise fees or lock you into a contract you didn't explicitly agree to.

Tocancel emphasizes that if you believe Sharemob Ltd has violated these consumer rights-for example, by continuing to charge you after you've requested cancellation-you can file a complaint with your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Consumer Protection BC office. Every province has an equivalent agency.

Refund rights

If you cancel within the first 14 days of starting a subscription and haven't used premium features significantly, some app stores allow refunds. Apple typically grants refunds within 15 days of purchase. Google Play offers refunds within 48 hours if you act quickly. However, refunds are not guaranteed, and they depend on your specific circumstances and the app store's policies.

To request a refund, go back to your purchase history in your app store, tap on My Talking Pet, and select Report a Problem. Explain that you want a refund and why. Be honest and concise. The app store will respond within a few business days. Tocancel advises that refunds are more likely if you request them immediately after discovering unwanted charges, especially if you were auto-billed after a free trial.

Common cancellation mistakes to avoid

Many people take the wrong steps and end up still being charged. Here are the traps to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Deleting My Talking Pet from your phone does nothing to stop charges. The subscription remains active in your app store account, and you'll be billed on every renewal date. Always cancel through Settings (iOS) or Manage Subscriptions (Android) before you delete the app.

Mistake 2: assuming your cancellation is complete without confirmation

After you tap Cancel, wait for a confirmation email or notification. Screenshot your cancellation confirmation screen in case you need proof later. If you don't receive a confirmation within a few hours, assume something went wrong and try again or contact support via email through Tocancel's guidance.

Mistake 3: cancelling too close to your renewal date

If you cancel one day before your subscription renews, you may still be charged because the system processes billing slightly before your cancellation request is processed. Cancel at least 3 to 5 days before your next renewal date to ensure the cancellation takes effect in time.

Mistake 4: not keeping records of your cancellation

Take a screenshot of your cancellation confirmation, note the date you cancelled, and save any support emails. If Sharemob Ltd or the app store incorrectly charges you again, you'll have proof of your cancellation request. This documentation is essential if you need to escalate a dispute to your provincial consumer authority or dispute the charge with your credit card company.

What to do after you cancel

Your cancellation journey doesn't end the moment you click the button. A few follow-up steps protect you from unexpected charges.

Monitor your next billing cycle

Check your credit card or bank statement on your next expected renewal date. Look for any charge from Apple, Google, or Sharemob Ltd. If you see a charge despite cancelling, contact the app store customer service or dispute the charge with your bank immediately. Keep your cancellation confirmation email as evidence.

Save your cancellation proof

Screenshot your subscription cancellation confirmation screen and save the email you received from the app store or Sharemob Ltd. Store these in a folder on your phone or computer labeled Subscriptions or Cancellations. This makes it easy to find proof if you later need to dispute a charge or file a complaint with your provincial consumer protection office.

Review your other subscriptions

While you're in your app store settings, look at your other active subscriptions. Many Canadian consumers are shocked to discover multiple forgotten subscriptions draining their accounts. Tocancel recommends auditing all your subscriptions quarterly to catch any unwanted charges early. Cancel anything you no longer use.

Comparison: app store cancellation vs. email cancellation

Understanding which cancellation method suits your situation helps you take faster action.

For 99% of users, cancelling directly through your app store is faster and simpler. Use email only if you encounter errors or if you want additional written confirmation from Sharemob Ltd. Tocancel advises combining both methods for extra protection: cancel through your app store first, then email support a day later with a screenshot for your records.

How tocancel helps you cancel with confidence

Tocancel is Canada's most trusted resource for subscription cancellation guidance. Our mission is to empower consumers to take back control of their recurring charges, understand their rights, and cancel quickly and permanently.

Why use tocancel

At Tocancel, we've guided thousands of Canadian consumers through cancellation processes for apps, services, and subscriptions across every platform. We know the frustrations: hidden cancellation buttons, confusing terms, and surprise charges. That's why Tocancel breaks down every cancellation step into plain language, with screenshots and troubleshooting help. We also explain your consumer protection rights so you know exactly what companies can and cannot do.

Whether you're cancelling My Talking Pet, a fitness app, a streaming service, or anything else, Tocancel provides the same clear, step-by-step approach. Our guides are updated regularly to reflect changes in app store policies and Canadian consumer law.

Contact sharemob ltd

If you need to reach the developer directly after cancelling, here is their contact information:

• Support email: developer support email address (as referenced in your app or receipt)
• Company: Sharemob Ltd
• Primary contact: Your app store support channel or the email method outlined in this guide

For billing disputes or subscription issues that the app store cannot resolve, contact your provincial consumer protection authority. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by using both app store escalation and government consumer protection agencies.

Final steps and summary

Cancelling My Talking Pet is straightforward when you follow the right steps. On iOS, cancel through Settings > [Your Name] > Subscriptions > My Talking Pet > Cancel Subscription. On Android, use Google Play Store > Profile Icon > Manage Subscriptions > My Talking Pet > Cancel Subscription. If either method fails, email the developer with your account details and cancellation request.

Document everything: screenshot your cancellation confirmation, note the date, and save any support emails. Monitor your next billing date to confirm no charge appears. Check your other subscriptions at the same time to spot any other forgotten charges.

You have consumer protection rights in Canada. If Sharemob Ltd or the app store refuses to honour your cancellation or continues charging you, file a complaint with your provincial consumer protection authority. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and you can do the same.

Take action today. Cancel through your app store right now if you've decided to stop using My Talking Pet. The process takes fewer than five minutes, and you'll have peace of mind knowing no more charges are coming. If you need support or have questions about your rights, Tocancel is here to guide you through every step.