Cancel VirtualDJ: The Right Way

How to cancel VirtualDJ and reclaim control of your subscription

Why you might cancel VirtualDJ

VirtualDJ is professional DJ software from Atomix Productions that helps you mix audio and video across hundreds of controller models. You may cancel your subscription for several legitimate reasons: your DJ schedule has changed, you've switched to competing software like Serato or Rekordbox, or you simply need to reduce your monthly expenses. Some Canadian DJs cancel because they purchased the Pro Infinity lifetime license and no longer need recurring monthly charges. Whatever your reason, Tocancel is here to ensure you understand your rights and execute your cancellation without delay or confusion.

How VirtualDJ subscriptions work in canada

VirtualDJ charges you in Canadian dollars (CAD) and automatically renews your subscription each month unless you manually disable auto-renewal. Your billing cycle aligns to your original purchase date, not the calendar month. This is important: if you cancel mid-cycle, you retain full access until your paid period ends. You do not lose features immediately on the day you cancel. Understanding this timing prevents frustration and helps you plan your transition to alternative software.

What tiers VirtualDJ offers

VirtualDJ provides three main options: a free Home edition for entry-level DJs, monthly Pro subscriptions for working professionals, and Pro Infinity, a one-time lifetime purchase that grants permanent access and all future updates. Your subscription tier determines your cancellation process and your access rights after you cancel. If you hold a monthly subscription, you can cancel auto-renewal. If you own Pro Infinity, you own the license outright and cannot request a refund, but you control when you stop using it.

Your consumer protection rights in canada

Canadian law gives you specific rights when cancelling digital subscriptions, and you should know exactly what they are.

What the competition act and provincial laws protect

Under the federal Competition Act and provincial consumer protection statutes-such as Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act-you have the right to cancel a subscription without penalty after any trial period ends. If VirtualDJ offered you a free trial before charging, the company must provide clear notice of how to cancel before your trial expires. If you received no such notice, you may have grounds to dispute charges with your bank or provincial regulator.

Most provinces also require companies to honour cancellation requests within 15 to 30 business days and provide written confirmation. If VirtualDJ refuses to cancel or continues charging after you submit a cancellation request, you can file a formal complaint with your provincial consumer protection agency or initiate a chargeback through your credit card issuer. Tocancel empowers you to know these rights so you can enforce them confidently.

Your legal position if VirtualDJ ignores your request

If you submit a cancellation request and VirtualDJ ignores it or claims it never arrived, you have escalation options. Contact your provincial consumer protection authority: in Ontario, that is the Ministry of Government and Consumer Services; in British Columbia, it is the Consumer Protection BC office; in Alberta, it is the Fair Trading Act administrator. Document every email, support ticket number, and date you submitted your request. If charges continue after cancellation, dispute them with your bank or credit card company as unauthorized transactions. Your bank will investigate and often reverse unauthorized charges within 30 days.

How to cancel VirtualDJ on the web

The fastest way to stop recurring charges is to cancel directly through your VirtualDJ account settings.

1. Open your web browser and navigate to your VirtualDJ account page at https://www.virtualdj.com/users/licenses.html
   • You must be signed in with the email address associated with your subscription
2. Look for your active subscription listed under "Licenses" or "My Subscriptions"
   • You will see your subscription tier (Pro, etc.) and next billing date
3. Click the "Cancel Subscription" or "Manage Auto-Renewal" button next to your subscription
   • Different versions of the VirtualDJ website may label this button differently; look for cancel or manage options
4. Follow the on-screen prompts to confirm your cancellation
   • VirtualDJ may ask why you are cancelling; you are not obligated to provide detailed feedback, but you can share your reason if you wish
5. Wait for a confirmation email from VirtualDJ within 24 to 48 hours
   • This email should state your cancellation is complete and when your access ends
   • Save this email as proof of your cancellation request
6. Verify that no charge appears on your next billing date
   • If a charge does appear, contact VirtualDJ support immediately and provide your confirmation email

What happens to your music library after cancellation

One of your biggest concerns is likely your music library, playlists, and DJ settings. When you cancel your VirtualDJ subscription, your account remains accessible for a limited time, allowing you to download or backup your library data before full account closure. Export your playlists and custom settings to your computer in VirtualDJ's native format or as a universal file (such as M3U for playlists). Many DJs overlook this step and lose months of curation work. Tocancel strongly recommends you back up all your data before your final cancellation period ends.

How to cancel VirtualDJ through the app store

If you subscribed through Apple App Store or Google Play, you must cancel through the app store's subscription management system, not through VirtualDJ itself.

Cancelling on apple app store (iPhone, iPad, mac)

1. Open the Apple App Store app on your device
   • On iPhone or iPad, tap the profile icon in the top right corner
   • On Mac, click your username in the top menu bar
2. Select "Subscriptions" or "Media & Purchases"
   • You will see a list of all your active app subscriptions
3. Find VirtualDJ in your subscription list and tap it
   • You will see your subscription tier, renewal date, and price in CAD
4. Tap "Cancel Subscription"
   • Apple will ask you to confirm; review the cancellation details carefully
5. Confirm the cancellation by following the prompt
   • Apple will send a confirmation email within minutes
6. Check your email for confirmation
   • Save this receipt as proof of your cancellation

Cancelling on google play store (Android)

1. Open the Google Play Store app on your Android device
   • Tap your profile picture in the top right corner
2. Select "Subscriptions" or "Manage Subscriptions"
   • You will see all active app subscriptions linked to your Google account
3. Tap VirtualDJ from the subscription list
   • You will see your subscription plan, renewal date, and price in CAD
4. Tap "Cancel Subscription"
   • Google will display a cancellation confirmation screen
5. Follow the on-screen prompts to complete the cancellation
   • Google will send a confirmation email to your registered Gmail account
6. Verify the cancellation email and retain it for your records
   • If you see a charge after cancellation, contact Google Play support immediately

VirtualDJ's refund and retention policy

Understanding VirtualDJ's refund terms helps you set realistic expectations before you cancel.

Whether you can get a refund

VirtualDJ enforces a non-refundable purchase policy. Once you purchase a monthly subscription or the Pro Infinity lifetime license, the company does not issue refunds for the unused portion of your billing cycle or for change-of-mind cancellations. However, you retain access to your paid subscription period even after you cancel auto-renewal. If you cancel on the 15th of a 30-day cycle, you keep full access until day 30 at no additional charge. This is a key distinction: you lose future charges, but you do not lose immediate access.

Tocancel advises you to check your exact cancellation date and next billing date before you submit your cancellation request. This information appears in your VirtualDJ account settings. If you paid for three months upfront and cancel mid-term, VirtualDJ will not refund the unused two months. Plan your cancellation around your renewal date if possible to minimize wasted spending.

Exception: refunds under consumer protection law

One exception exists: if VirtualDJ failed to deliver the service as promised, charged you without authorization, or misled you about trial period terms, you may have grounds to request a refund under provincial consumer protection laws. If VirtualDJ offered a free trial and charged you without explicit consent, or if the software stopped working entirely and the company refused to provide a fix, you can file a complaint with your provincial consumer protection agency and request a chargeback through your bank. Tocancel has helped thousands of consumers recover unauthorized charges through this escalation path.

What to do after you cancel VirtualDJ

Cancellation is not the end of your responsibility; the weeks after require active monitoring to ensure charges stop.

Monitor your next billing cycle

Set a calendar reminder for your next scheduled billing date. Check your bank statement and credit card two to three days after that date passes. If no VirtualDJ charge appears, your cancellation was successful. If a charge does appear despite your cancellation, contact VirtualDJ support immediately with your cancellation confirmation email. Provide your account email, subscription tier, and the date you cancelled. Ask the support team to process an immediate refund or explain why a charge was applied.

If a charge appears after cancellation

Do not ignore a charge that appears after you cancelled. This is often a system error or a processing delay, but it requires action. Contact VirtualDJ support via email and phone (if available on their website) and provide your proof of cancellation. If VirtualDJ does not respond within 5 business days or refuses to refund the charge, contact your bank or credit card issuer and initiate a dispute as an unauthorized charge. Your bank will investigate and, in most cases, reverse the charge within 30 days. Tocancel recommends keeping all emails and confirmation screenshots for at least 90 days after cancellation.

Common mistakes people make when cancelling VirtualDJ

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to unwanted charges and frustration.

Assuming the app uninstall cancels your subscription

Deleting the VirtualDJ app from your phone or computer does not cancel your subscription or stop charges. The subscription remains active on your account with your payment provider. You must explicitly cancel through your VirtualDJ account or app store subscription settings. Many users discover months later that they were still being charged despite deleting the app long ago. Never rely on app deletion; always complete the cancellation steps above.

Not backing up your library before the access period ends

After you cancel, your account remains active for the remainder of your paid period, but it is closed permanently once that period ends. If you do not export your playlists, custom settings, and library data before final account closure, you lose all of it. Take 30 minutes to export your data in VirtualDJ's native format and save it to your computer. This step is often the difference between a smooth transition to new software and losing months of DJ curation work.

Cancelling through the wrong platform

If you subscribed through the Apple App Store or Google Play Store, cancelling through the VirtualDJ website will not stop charges. Your subscription renewal is managed by the app store, not by VirtualDJ directly. Conversely, if you subscribed directly through virtualdj.com, cancelling through the app store does nothing. Verify where you purchased your subscription (check your original confirmation email) before you attempt to cancel. Tocancel recommends cancelling through the exact platform where you signed up.

Missing your cancellation deadline

If VirtualDJ offered a free trial, the company was required to remind you of the cancellation deadline. If you miss that deadline and are charged, check your email for the trial reminder. If you did not receive adequate notice, you have grounds to dispute the charge with your bank. However, the easiest approach is to set a calendar reminder 3 days before your trial ends so you never miss the window. Once you are charged, recovery is more difficult.

VirtualDJ pricing tiers in canada

Knowing what you pay for helps you decide whether cancellation makes sense.

Your monthly Pro subscription costs approximately $180-$240 per year. If you use the software infrequently, this cost may not justify the expense. Compare this to Pro Infinity's one-time cost: if you plan to use VirtualDJ for more than 6 months, Infinity becomes the better value. However, if you are cancelling altogether, neither tier is worth your money.

How to get in touch with VirtualDJ if cancellation fails

If you cancel but charges continue, you need a direct contact method to escalate your case.

VirtualDJ support channels

Visit the VirtualDJ website and look for "Support" or "Contact Us" in the footer or main menu. The company typically offers email support through a contact form. Provide your full name, account email, subscription tier, and the date you submitted your cancellation request. Attach a screenshot of your cancellation confirmation. Explain that charges continue despite cancellation and request an immediate refund or explanation. Allow 5 to 7 business days for a response. If VirtualDJ does not respond or refuses to help, escalate to your provincial consumer protection agency or your bank.

Provincial consumer protection contact details

If VirtualDJ ignores your cancellation request or continues charging after you cancel, file a formal complaint with your provincial consumer protection authority:

• Ontario: Ministry of Government and Consumer Services, 1-800-889-9768 or online at ontario.ca/consumer
• British Columbia: Consumer Protection BC, 1-888-564-9963 or online at consumerprotectionbc.ca
• Alberta: Fair Trading Act administrator, contact details available at servicealberta.ca
• Quebec: Office of the Protecteur du consommateur, 1-888-672-2556 or online at opc.gouv.qc.ca

Credit card chargeback option

If charges appear after cancellation and VirtualDJ refuses to refund them, contact your bank or credit card issuer and request a chargeback. Provide your cancellation confirmation email, your bank statement showing the disputed charge, and a brief explanation. Your bank will initiate an investigation and typically resolve the dispute within 30 days. Chargebacks carry no cost to you and are a legitimate consumer protection tool.

Steps to take right now

Use this checklist to ensure you cancel correctly and protect yourself after cancellation.

Why tocancel makes cancellation easier

Cancelling subscriptions should not require hours of research and frustration. Tocancel exists because thousands of Canadian consumers struggle to cancel recurring charges, and many give up or overpay for months. Our platform provides clear, step-by-step cancellation guides for every major software and service, including VirtualDJ. We translate legal rights into plain language and help you escalate if a company ignores your cancellation request.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer protection rights. We believe you should control your own subscriptions, not the other way around. Whether you need to cancel VirtualDJ today or another service next month, Tocancel is your trusted guide to cancellation, refunds, and consumer empowerment. Visit Tocancel.com for hundreds of cancellation guides and resources built specifically for Canadian consumers.