Cancel VirtualDJ: Step-by-Step Guide

How to cancel VirtualDJ in new zealand: your rights and step-by-step guide

What is VirtualDJ and why you might want to cancel

VirtualDJ is professional DJ mixing software created by Atomix that lets you blend audio and video, tap into streaming services like TIDAL, and control hardware controllers on desktop and mobile devices. You can purchase it as a monthly subscription or annual plan, with options for hobbyists and commercial venues alike.

If VirtualDJ no longer fits your DJing needs, or you simply want to pause your subscription, you have clear cancellation rights under New Zealand consumer law. At Tocancel, we help you understand those rights and walk you through every step so you do not get charged again by accident. Whether you purchased through the VirtualDJ website, Apple App Store, or Google Play, we will show you exactly how to cancel with confidence.

Common reasons to cancel VirtualDJ

You might cancel VirtualDJ if you are moving to different software, scaling back your DJ work, or you have found better value elsewhere. Some users cancel because they want to test other controllers first, or because the subscription price does not match their current budget. Whatever your reason, you deserve a clear, jargon-free cancellation process.

What this guide covers

This guide takes you through every cancellation method available to New Zealand users, explains what happens after you cancel, shows you your refund options under New Zealand consumer law, and lists common traps to avoid. You will also find contact details for Atomix if you need direct support from Tocancel.

Your consumer rights under new zealand law

As a New Zealand consumer, your subscription cancellation rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Understanding these rights puts you in control.

What the consumer guarantees act protects

The Consumer Guarantees Act gives you the right to cancel certain distance contracts (like online software subscriptions) within 14 days of purchase, provided you have not activated or used the software substantially. If VirtualDJ software is defective or fails to work as promised, you can claim a refund, repair, or replacement from the seller regardless of what their Terms say.

Your legal position: once you activate the software, VirtualDJ's non-refundable policy kicks in under their End User Licence Agreement (EULA). However, if the software is defective, you still have grounds to claim a refund from Atomix even after activation. Tocancel recommends keeping activation records and any fault documentation to support your case.

Fair trading act protections

The Fair Trading Act 1986 makes it illegal for traders to engage in misleading or deceptive conduct. If VirtualDJ misrepresented features, billing, or cancellation terms, you can lodge a complaint with the Commerce Commission. Tocancel advises documenting all communications with Atomix as evidence.

How to escalate if atomix refuses

If you cannot resolve your cancellation or refund claim directly with Atomix, you can escalate to the Commerce Commission (comcom.govt.nz) or seek mediation through a dispute resolution service. The Commerce Commission is New Zealand's primary enforcement body for consumer protection complaints. Tocancel recommends keeping copies of all emails, screenshots, and support tickets as proof of your communication efforts.

How to cancel VirtualDJ via your account

The simplest path for most users is to cancel directly through your VirtualDJ web account or the app store where you bought it.

Cancelling via the VirtualDJ website

If you purchased your subscription directly through the VirtualDJ website, follow these steps to cancel your subscription and stop future charges.

1. Open your web browser and go to the VirtualDJ account page at virtualdj.com
   • If you are not logged in, click "Sign In" and enter your email address and password
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email
2. Navigate to your account settings or subscription management section
   • Look for "My Account", "Billing", "Subscription", or "Settings" in the main menu
   • Some accounts display a dashboard with active subscriptions listed immediately after login
3. Find your active VirtualDJ subscription in the list
   • Check the status (should show "Active" or "Renews on" followed by a date)
   • Verify the plan type (monthly or annual) and the next billing date
4. Select the "Cancel Subscription" or "Downgrade" option next to your active plan
   • Do not confuse this with "Delete Account", which is a different action
   • Read any confirmation message to confirm you understand the cancellation terms
5. Complete the cancellation confirmation
   • You may be asked why you are cancelling (this is optional but helpful feedback)
   • Confirm your cancellation by clicking "Yes, cancel my subscription" or equivalent button
6. Save your confirmation email
   • VirtualDJ will send you a confirmation email with your cancellation date and reference number
   • Forward this email to your records and screenshot it as proof of cancellation

Your subscription will remain active until the end of your current billing period (you will not be charged again after that date).

Cancelling via apple app store

If you purchased a VirtualDJ subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the VirtualDJ app itself.

1. On your iPhone or iPad, open the Settings app
   • Do not open the VirtualDJ app; Apple subscriptions are managed in Settings
2. Tap your Apple ID name at the top of the Settings menu
   • You may be prompted to sign in with your Apple ID password or Face ID
3. Select "Subscriptions" from the menu
   • This shows all active subscriptions tied to your Apple account
4. Find and tap "VirtualDJ" in the subscriptions list
   • Check the renewal date and plan type (monthly or annual)
5. Tap "Cancel Subscription" or "Remove"
   • Confirm your cancellation when prompted
6. Verify the cancellation status shows "Cancelled" and note the final renewal date
   • Screenshot this screen as your proof of cancellation

Your subscription will remain active until the end of your current billing cycle; Apple will not charge you again after that date.

Cancelling via google play store

If you purchased a VirtualDJ subscription through the Google Play Store on an Android device, you must cancel through Google Play, not through the VirtualDJ app.

1. On your Android device, open the Google Play Store app
   • Tap the profile icon (circle) in the top right corner
2. Select "Payments and subscriptions"
   • Then tap "Subscriptions" from the submenu
3. Find and tap "VirtualDJ" in your active subscriptions
   • Verify the renewal date and current plan
4. Tap "Cancel subscription"
   • Google Play may ask why you are cancelling (optional feedback)
5. Confirm your cancellation by selecting "Yes, cancel"
   • You will see a confirmation message with your final billing date
6. Screenshot the confirmation as proof
   • Google Play will also send a confirmation email to your registered email address

Your subscription will remain active until the end of your current billing period; Google Play will not charge you again after that date.

What happens after you cancel VirtualDJ

After you cancel, you need to understand what access you retain and when your cancellation takes effect.

Your access after cancellation

Once you cancel your VirtualDJ subscription, your access depends on whether you purchased a perpetual licence or a subscription plan. If you held a subscription plan, you will retain access to VirtualDJ until the end of your current billing period. After that date, the software may require you to reactivate a licence or upgrade to continue using it. Some features may be disabled or the application may refuse to launch without an active subscription. Tocancel recommends downloading and backing up any custom presets, playlists, or settings before your access expires.

Refund eligibility after cancellation

A refund is possible only if you fall within the 14-day cooling-off period under the Consumer Guarantees Act and have not substantially used the software. If you cancel after 14 days, you will generally not receive a refund for the current or previous billing periods. However, if VirtualDJ is defective or does not work as promised, you may still claim a refund under New Zealand consumer law. Contact Atomix with proof of the fault and request a refund; if they refuse, escalate to the Commerce Commission.

Cancellation confirmation checklist

After cancelling, verify the following to protect yourself from accidental charges:

• You received a cancellation confirmation email from VirtualDJ, Apple, or Google
• The confirmation shows your cancellation date and final billing date
• Your account dashboard no longer lists VirtualDJ as an active subscription
• You have screenshotted or saved the confirmation email in your records
• You have checked your payment method (credit card or other) to confirm no future charges are scheduled

Refund options and how to claim one

Refunds are possible in limited circumstances, and Tocancel shows you exactly when you have grounds to demand one.

When you can claim a refund

Under the Consumer Guarantees Act 1993, you have the right to a refund within 14 days of purchase if you have not substantially used the software and it is a distance contract (such as an online purchase). If you cancel within this period and have not activated the software, contact Atomix and request a full refund. You must act quickly; the 14-day period begins from your purchase date, not from when you first log in.

If the software is defective (fails to launch, crashes, or does not include promised features), you can claim a refund at any time under the Consumer Guarantees Act, regardless of how long you have owned it. Document the fault with screenshots or error messages and send this evidence to Atomix when you request your refund.

How to request a refund from atomix

Follow these steps to formally request a refund:

1. Gather your evidence
   • Your proof of purchase (confirmation email or receipt)
   • Your cancellation confirmation email
   • Screenshots of the fault or defect (if applicable)
   • Your VirtualDJ account email address
2. Contact Atomix support at [email protected] or via their website contact form
   • Write a clear, factual email stating your refund claim and the reason (e.g., "I am within the 14-day cooling-off period" or "The software is defective because...")
   • Attach all evidence to your email
3. Reference your consumer rights
   • State that you are claiming your rights under the Consumer Guarantees Act 1993
   • Specify the date you purchased and the date you are requesting the refund
4. Request a written response
   • Ask Atomix to confirm receipt of your claim and provide a timeline for their decision
   • Keep copies of all correspondence
5. If Atomix refuses or does not respond within 14 days, escalate to the Commerce Commission
   • File a complaint at comcom.govt.nz with all your evidence attached

Processing time and payment method

Atomix typically processes refunds within 7 to 14 business days once approved. The refund will return to your original payment method (credit card, debit card, or digital wallet). If you do not see the refund after 14 days, contact your bank or payment provider to confirm it was sent. Tocancel advises keeping all refund correspondence in case you need to escalate the claim further.

VirtualDJ pricing and subscription plans

Understanding VirtualDJ pricing helps you decide whether cancellation makes sense for your budget and DJ needs.

All plans renew automatically on your billing date unless you cancel before renewal. If you choose the annual plan and cancel partway through, you will not receive a pro-rata refund for unused months (unless the software is defective or you are within the 14-day cooling-off period).

Common mistakes when cancelling VirtualDJ

Cancellation can feel stressful, especially if you are unsure of your rights or concerned about hidden charges. Here are the mistakes Tocancel sees most often, and how to avoid them.

Mistake 1: confusing account deletion with subscription cancellation

Deleting your VirtualDJ account does not cancel your subscription. If you delete your account while your subscription is active, Atomix may continue to bill you until you cancel the subscription itself. Always cancel your subscription first through your account settings or app store, then delete your account if you wish.

Mistake 2: not cancelling through the correct channel

If you bought VirtualDJ through Apple App Store, you must cancel through Apple, not through the VirtualDJ app or website. Similarly, Google Play subscriptions must be cancelled through Google Play. Cancelling in the wrong place means your subscription remains active and you will continue to be billed. Tocancel recommends confirming your purchase location (website, Apple, or Google) before you start the cancellation process.

Mistake 3: forgetting to save your cancellation confirmation

If you do not keep proof of cancellation, you have no evidence if Atomix or the app store disputes your claim. Always screenshot your cancellation confirmation and save the confirmation email. These documents protect you if a charge appears on your bill by mistake.

Mistake 4: cancelling too late in your billing cycle

If you cancel on the day before your renewal date, you will still be charged for the next cycle because the billing system has already processed your renewal. Cancel at least two to three days before your renewal date to avoid this surprise charge. Check your confirmation email for the exact renewal date and plan accordingly.

Mistake 5: not escalating to the commerce commission

If Atomix refuses your refund claim and you believe you have valid grounds under consumer law, do not give up. The Commerce Commission is free to contact and will investigate if Atomix has violated your rights. Tocancel has helped thousands of consumers escalate disputes successfully through this channel.

Comparing VirtualDJ with alternative DJ software

If you are considering cancellation because you want to try other software, this comparison may help you decide.

Before cancelling VirtualDJ, test these alternatives to ensure you are moving to software that genuinely suits your needs better. Many offer free trials, so you can evaluate them without paying first.

Contacting atomix for support or escalation

If you have tried to cancel VirtualDJ and hit a wall, or if you need to escalate a refund claim, use these contact details for Atomix Distribution New Zealand Limited and the relevant consumer authority.

Atomix support channels

Email: [email protected] (response time typically 2 to 5 business days)

Website: virtualdj.com (live chat or contact form available during business hours)

Registered office: Atomix Distribution New Zealand Limited operates under New Zealand Companies Office registration. For formal complaints, address correspondence to their registered office or escalate directly to the Commerce Commission.

New zealand consumer authorities

If Atomix does not respond to your cancellation or refund request within 14 days, or refuses your claim without valid reason, file a complaint with the Commerce Commission.

Commerce Commission: comcom.govt.nz | Phone: 0800 943 600 | Email: [email protected]

File your complaint online, by phone, or by mail. You will need to provide your purchase details, all correspondence with Atomix, and a clear explanation of your claim under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. The Commerce Commission will investigate and work toward a resolution at no cost to you.

For disputes that remain unresolved, you may also seek mediation through a dispute resolution scheme or small claims court in New Zealand, depending on the amount in dispute.

Your next steps: take action today

Cancelling VirtualDJ is straightforward when you know your rights and follow the correct process for your purchase channel. Whether you bought through the VirtualDJ website, Apple App Store, or Google Play, the steps above will guide you safely to cancellation and help you avoid accidental charges.

Do not let confusion or fear of hidden fees keep you locked into a subscription you no longer want. You have clear, legal rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If Atomix refuses to honour those rights, the Commerce Commission is ready to support you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and claim refunds they were entitled to. Visit Tocancel today, use the checklist in this guide, and take control of your billing. Your next step is to identify your purchase channel, follow the cancellation steps above, and save your confirmation. Tocancel is here to make sure you do it with confidence.