Cancel VivaVideo: The Right Way

How to cancel VivaVideo in canada and stop unwanted charges

What VivaVideo is and why canadians cancel

VivaVideo is a mobile video editing app available on iOS and Android that lets you create short videos with templates, filters, stickers and editing tools. The app offers subscription tiers-monthly and annual VIP memberships-alongside one-time in-app purchases for features like watermark removal and HD export quality.

Many Canadian users subscribe for seasonal projects, hobby content or short-form video creation. However, once your creative project ends, you move to another editing tool, or your budget tightens, you'll want to stop paying. Cancelling your VivaVideo subscription is straightforward when you know the right steps. At Tocancel, we help Canadians take control of recurring charges with clarity and confidence.

Common reasons you might cancel VivaVideo

You may decide to cancel because you found a free editing alternative that meets your needs, your project finished, the monthly charge no longer fits your budget, or you prefer desktop editing software instead. Whatever your reason, cancelling removes the recurring billing charge from your payment method. Your existing videos remain accessible, though you lose access to premium features like watermark removal and HD export after cancellation takes effect.

What happens to your account and videos after you cancel

Cancelling your VivaVideo subscription does not delete your videos or account. You retain access to your video library and can continue using the free-tier editing tools. You simply lose access to premium features-your watermarks return, and export quality reverts to standard resolution. This means you can keep your work safe while eliminating the recurring charge.

VivaVideo pricing and subscription plans in canada

Understanding your current plan helps you identify where to cancel and what features you will lose access to after cancellation.

Most Canadians who cancel are on the monthly or annual VIP membership because these auto-renew each cycle. One-time purchases do not recur, so you typically do not need to cancel those separately-they charge once and stop.

Your consumer rights when cancelling VivaVideo in canada

Canadian consumer protection law gives you specific rights when you cancel digital subscriptions. Understanding these rights strengthens your position if VivaVideo resists your cancellation or refuses a legitimate refund.

Federal and provincial protections for digital subscriptions

Under the Consumer Protection Act in most Canadian provinces-including Ontario, British Columbia and Alberta-you have the right to cancel a digital subscription within a reasonable timeframe and receive clear confirmation of cancellation. Additionally, if you subscribed through the Apple App Store or Google Play Store, those platforms operate under their own refund frameworks. In some cases, you can request a refund even when VivaVideo claims "all sales are final."

Your legal position: VivaVideo must cancel your subscription without imposing penalties or hidden fees. If the company continues to charge you after you submit a valid cancellation request, that charge is unauthorized and you can dispute it through your bank or payment platform.

If VivaVideo charged you without your clear, explicit consent to auto-renewal, escalate the dispute to your provincial consumer authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach the Better Business Bureau BC; in Alberta, file a complaint with the Fair Trading Act office. Tocancel recommends documenting your cancellation request and any responses from VivaVideo before escalating to these authorities.

Chargeback and dispute rights if cancellation fails

If VivaVideo continues to bill you after you submit a cancellation request, you have the right to dispute the charge through your bank or credit card issuer. This process is called a chargeback. Contact your bank within 60 days of the unauthorized charge and explain that you cancelled the subscription but were still billed. Your bank will investigate and, if the evidence supports you, will reverse the charge and refund the money to your account.

If you subscribed via the Apple App Store, you can also file a refund request directly through your Apple ID account. Google Play users can request a refund through their Google Play settings. These platforms have their own dispute resolution processes separate from VivaVideo itself, and they often side with consumers when charges are disputed within a reasonable timeframe.

How to cancel VivaVideo step by step

VivaVideo offers two cancellation methods: through the app itself or by email. The in-app method is fastest and most reliable because you receive immediate confirmation.

Cancel VivaVideo through the app

This is the quickest and most direct method. Follow these steps carefully to cancel without error:

1. Open the VivaVideo app on your iOS or Android device.
2. Tap the menu icon (three horizontal lines) in the bottom right corner.
3. Select Settings or Account Settings from the menu.
4. Look for Account and Security or similar option.
5. Tap Cancel Subscription or Manage Subscription.
6. Follow the on-screen prompts to confirm your cancellation.
   • VivaVideo may ask you to verify your identity or provide a reason for cancellation. Answer these questions honestly-they do not prevent cancellation.
   • You may see a retention offer (a discounted price to stay). Ignore this if you have decided to cancel.
7. Take a screenshot of the final confirmation screen showing your cancellation is complete. Save this to your phone or email it to yourself.
8. Check your email for a cancellation confirmation message from VivaVideo within 24 hours.

Once you complete these steps, your subscription will not renew. Your current billing cycle may continue until its natural end date-for example, if you are mid-month on a monthly plan, you may retain premium access until that month ends. After that date, you revert to free-tier access.

Cancel VivaVideo by email

If the in-app method does not work or you prefer written confirmation, you can email VivaVideo directly. This method creates a paper trail that protects you if disputes arise later:

1. Compose an email to VivaVideo's support address (check the app's Help or Contact Us section for the exact email).
   • If you cannot find an email in the app, search "VivaVideo cancel subscription Canada" in your browser-their support page should list contact details.
2. In the subject line, write: "Subscription Cancellation Request - [Your Email Address]."
3. In the body, include:
   • Your full name.
   • The email address associated with your VivaVideo account.
   • Your subscription plan (monthly or annual VIP).
   • The date you want cancellation to take effect (immediately or at the end of your current billing cycle-state your preference clearly).
   • A simple statement: "I request that my VivaVideo subscription be cancelled effective immediately. Please confirm this cancellation in writing."
4. Send the email and save a copy in a folder called "Cancellations" for your records.
5. Wait for VivaVideo's response. You should receive confirmation within 2-3 business days.
6. If you do not hear back within 5 business days, forward your original email to VivaVideo's support address again with "URGENT: No Response to Cancellation Request" in the subject line.

Email cancellation is slower than in-app cancellation, but it gives you documented proof that you requested cancellation-this proof is invaluable if you need to escalate a dispute later. At Tocancel, we always recommend keeping copies of all cancellation emails.

What to do after you cancel VivaVideo

Once your cancellation is confirmed, take these steps to protect yourself and ensure no surprise charges appear:

Verify your cancellation within 24 hours

Check your email for VivaVideo's confirmation message. If you cancelled through the app, screenshot that confirmation. If you cancelled by email, save VivaVideo's response email. File all of these in a folder on your computer or cloud storage labeled "Tocancel Records." This documentation proves you cancelled if a charge appears later.

Watch for surprise charges in the next billing cycle

Monitor your bank or credit card statement closely for 30 days after your cancellation. Billing cycles sometimes overlap, so a final charge may appear even after you cancel-this is normal if you were mid-cycle. However, if a charge appears 2 or more billing cycles after your cancellation date, that is unauthorized, and you should dispute it immediately.

Remove saved payment methods if desired

Log into your VivaVideo account (or through the Apple App Store or Google Play Store) and remove or update the payment method linked to your account. This prevents VivaVideo from attempting to charge you if your subscription somehow reactivates. This step is optional but recommended for extra peace of mind.

Refunds and billing cycle timing after cancellation

Understanding when your cancellation takes effect helps you avoid overpaying or missing a final charge.

Refunds for unused time on annual plans

If you subscribed to VivaVideo's annual plan ($49.00 CAD per year) and cancel partway through the year, you may qualify for a partial refund. Canadian consumer protection law states that companies must refund unused portions of prepaid services under certain circumstances. However, VivaVideo's refund policy may be less generous than the law requires.

If you paid for an annual plan and have only used the service for 3 months, request a refund for the remaining 9 months. Email Tocancel's guidance to VivaVideo's support team: "I paid $49.00 CAD for an annual subscription on [date] and am now cancelling on [date]. I have used the service for approximately [X] months. I request a refund for the unused [X months] at a pro-rata rate of $[amount]. Please process this refund to my original payment method within 7 days."

VivaVideo may decline this request, but you have strengthened your position by making a formal, calculation-backed demand. If they refuse, escalate to your provincial consumer authority or your credit card issuer, which may reverse the charge on your behalf.

Billing cycle timing and final charges

Your cancellation takes effect at the end of your current billing cycle unless you request immediate cancellation. This means:

• If you are on a monthly plan and cancel on day 15 of a 30-day cycle, you retain premium access until day 30. On day 31, your subscription does not renew, and no charge appears.
• If you are on an annual plan and cancel mid-year, you keep premium access until the annual renewal date. No charge appears after that date.
• If you request "immediate cancellation," VivaVideo may process this right away, but you will not receive a refund for the unused portion of your current cycle.

Choose the cancellation timing that works for you: end of cycle (no refund, but you use the service until it ends) or immediate (stops charges now, but you lose access to any remaining paid time). Tocancel recommends choosing "end of cycle" unless you urgently need to stop charges.

Common mistakes to avoid when cancelling

Cancelling a subscription should be simple, but many Canadians make mistakes that delay their cancellation or leave them vulnerable to ongoing charges. Here are the traps to watch for.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the VivaVideo app from your phone does not cancel your subscription. Your account and billing cycle continue in the background, and charges will still appear on your statement each month or year. You must actively cancel the subscription through the in-app settings or by email-deletion alone is not enough.

Mistake 2: assuming cancellation is instant

After you submit a cancellation request, VivaVideo does not always process it immediately. Allow 24-48 hours for in-app cancellations and 3-5 business days for email cancellations. If you do not receive confirmation within this timeframe, follow up with a second request. Do not assume silence means cancellation.

Mistake 3: ignoring retention offers

When you attempt to cancel, VivaVideo may display a popup offering a discounted subscription price (for example, "$2.99 per month for 3 months"). Tapping the offer will cancel your cancellation request and keep you subscribed at the new price. Only tap "Confirm Cancellation" or "Cancel Anyway" when you are certain you want to leave. At Tocancel, we recommend reading every popup carefully before tapping.

Mistake 4: not keeping cancellation proof

Without screenshots or email confirmation, you have no evidence that you requested cancellation if a charge appears later. Always screenshot in-app confirmations and save email responses. File these documents in a dedicated folder on your computer. This proof is essential if you need to escalate a dispute to your bank or provincial consumer authority.

Mistake 5: cancelling through the app store instead of VivaVideo itself

You may have subscribed to VivaVideo through the Apple App Store or Google Play Store. If this is the case, cancelling through the app itself may not work. Instead, cancel through your app store account settings: open the App Store (iOS) or Play Store (Android), find your active subscriptions, select VivaVideo, and tap "Cancel Subscription." This is the correct method if you subscribed via the app store. At Tocancel, we always ask users to check where they subscribed before attempting cancellation.

What to do if VivaVideo refuses to cancel

In rare cases, VivaVideo may not respond to cancellation requests or may claim they cannot cancel your subscription. You have legal remedies.

Step 1: document everything and send a final demand

Gather all evidence: screenshots of your cancellation requests, copies of emails, billing statements showing unwanted charges, and any responses from VivaVideo. Send one final email to VivaVideo's support address with the subject line "Final Cancellation Demand - Unresolved [Date]." State clearly: "I have requested cancellation of my VivaVideo subscription on [date(s)]. I have not received confirmation. I am cancelling effective immediately and expect no further charges. If charges continue, I will file a dispute with my bank and report this matter to the provincial consumer authority."

Save this email and VivaVideo's response (or lack thereof). This paper trail protects you in the next step.

Step 2: dispute the charge through your bank

Contact your bank or credit card issuer and report the charge as unauthorized. Explain that you requested cancellation multiple times and VivaVideo has not complied. Provide your bank with copies of all cancellation requests and VivaVideo's responses. Your bank will investigate and typically reverse fraudulent or unauthorized charges within 7-10 business days. During this time, the money is often returned to your account provisionally.

Step 3: escalate to your provincial consumer authority

If VivaVideo continues to charge you after you've disputed the charge with your bank, contact your provincial consumer protection office. In Ontario, file a complaint with the Ministry of Government and Consumer Services. In British Columbia, contact the Better Business Bureau BC. In Alberta, reach the Fair Trading Act office. These authorities can investigate VivaVideo for unfair business practices and issue orders requiring the company to stop charging you and refund past charges. Tocancel's experience shows that most companies comply once a provincial authority opens an investigation.

Keep or cancel VivaVideo: comparison and next steps

Before you cancel, consider whether VivaVideo truly no longer serves your needs, or whether a lower-priced plan might work instead.

If you have decided to cancel, take action today. The faster you cancel, the sooner your charges stop. Use the in-app method for immediate confirmation, or send an email if you prefer written proof. At Tocancel, we have helped thousands of Canadian consumers cancel unwanted subscriptions, regain control of their budgets, and keep their accounts secure. Your next step is simple: open VivaVideo now, navigate to Settings, and follow the cancellation prompts. You have the right to cancel anytime, and you deserve a service that respects your choice.

Get support with tocancel

Cancelling VivaVideo is your right as a Canadian consumer. If you encounter any obstacles-unresponsive support, unauthorized charges, or confusing refund policies-Tocancel is here to help. Visit tocancel.com to find step-by-step guides for cancelling hundreds of Canadian services, templates for dispute letters, and advice on escalating complaints to consumer authorities. Tocancel has helped thousands of consumers like you take control of recurring charges and reclaim their money. Your financial freedom starts with one clear cancellation. Take action today, document your confirmation, and move forward with confidence.