Cancel Vivavideo: Step-by-Step Guide

How to cancel Vivavideo in malaysia: your complete rights guide

What Vivavideo is and why you might want to cancel

Vivavideo is a mobile video editing application that offers both free and premium features to users across Malaysia and beyond. The service is operated by QuVideo Inc, a company headquartered in Hangzhou, China, and distributed through the Apple App Store, Google Play Store, and the official Vivavideo website. If you have subscribed to one of Vivavideo's paid plans and now want to stop being charged, you have clear rights under Malaysian consumer law-and Tocancel is here to help you exercise them confidently.

The app itself focuses on video editing tools: layered editing, 4K 60FPS export, transitions, filters, and access to a library of over 10,000 premium assets. While the free version offers basic functionality, the paid membership tiers unlock these advanced features. Many Malaysian users subscribe through their phone's app store without realizing how easy it can be to cancel-or how important it is to cancel on time to avoid unexpected charges in ringgit.

Understanding vivavideo's paid plans in malaysia

Vivavideo offers several payment options, each with different cancellation rules. The most common recurring subscriptions charged to Malaysian users are the monthly VIP Membership and the annual VIP or Platinum plan. You may also have purchased a one-time lifetime membership or a premium pack, which do not renew and therefore require no cancellation action.

If your subscription renews automatically every month or year, you are paying for a recurring service and you will need to take action to cancel. If you paid a one-time fee for a lifetime plan, no cancellation is necessary because no future charge will occur. Identifying which plan you hold is your first step-and a critical one, because cancelling the wrong service or at the wrong time can still leave you vulnerable to an unwanted charge.

Why cancelling Vivavideo can feel confusing

Vivavideo does not publish a single, unified cancellation path on its website or within the app. The company operates in Malaysia but maintains no publicly listed Malaysian office, support centre, or customer service phone line. Your subscription was likely purchased through a third party: the Apple App Store, Google Play Store, or possibly a direct web account. This means your cancellation route depends entirely on where you paid, and Tocancel recommends treating the payment platform-not Vivavideo itself-as your primary control point.

Many users become frustrated because they send one email to [email protected], wait for a response that may take days or never arrive, and assume the cancellation is complete. Then a charge appears on their next billing date. This happens because email alone is not always processed by Vivavideo's system, especially if you did not also cancel through your app store subscription settings. Understanding this reality now will help you avoid that mistake.

Your consumer rights when cancelling Vivavideo in malaysia

Malaysian consumer protection law gives you strong rights when you cancel a digital service subscription. The Consumer Protection Act 1999 is the primary legal framework that applies to Vivavideo and similar SaaS (software as a service) providers operating in Malaysia.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel any subscription-based service with reasonable notice. Vivavideo cannot force you to continue paying after you have taken steps to cancel. If the company continues to charge you after you have cancelled, that is a breach of your consumer rights and you can escalate the matter to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the Act.

The Act also requires that services be provided fairly and that refunds be issued for charges incurred after cancellation takes effect. If Vivavideo charged you after your cancellation date passed, you have the right to demand a refund. This is not a favour from the company-it is your legal entitlement. In practice, this means you should always obtain written proof of your cancellation, such as a confirmation email or a screenshot showing that your subscription has been deactivated in your app store account.

Your legal position is this: once you have cancelled your Vivavideo subscription through the correct platform (Apple ID, Google Play, or your Vivavideo account), the company must stop billing you on your next renewal date. If they do not, you can file a complaint with the MDTCCL and request a refund. Tocancel advises you to keep all cancellation confirmations as evidence.

Where to escalate if Vivavideo refuses to refund you

If you cancel Vivavideo and charges continue to appear on your credit card or bank statement, contact the company first through [email protected] with a copy of your cancellation confirmation. Give them 14 days to respond. If they do not refund you or if they dispute your claim, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) online at www.kpdnkk.gov.my. You will need to provide your cancellation proof, bank statements showing the unauthorised charges, and your correspondence with the company.

The MDTCCL has the power to investigate, mediate, and order refunds on your behalf. This is a free service and is designed specifically to protect consumers like you from unfair billing practices. Many companies act faster once they know a regulator is involved.

How to cancel Vivavideo: step-by-step for each platform

Your cancellation method depends on where you subscribed. Follow the steps that match your payment method to ensure your subscription is fully stopped.

Cancel Vivavideo if you subscribed through apple app store

If you subscribe to Vivavideo on an iPhone or iPad, your subscription is managed through your Apple ID and the App Store, not through Vivavideo directly. To cancel, you must access your Apple subscription settings.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Vivavideo itself.
2. Tap your Apple ID profile picture at the top right.
   • If you use an older iOS version, tap Settings > iTunes & App Store and then tap your Apple ID.
3. Select Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find Vivavideo in the list and tap it.
   • You will see your plan name, renewal date, and price.
5. Tap Cancel Subscription or Edit and then select Cancel.
   • Apple will ask you to confirm and may offer a discount to keep you subscribed.
   • Decline any retention offer if you want to cancel.
6. When the cancellation is complete, Apple will show a confirmation message.
   • Screenshot this confirmation immediately.
   • Your subscription will remain active until the current billing period ends, then will automatically stop.

After you cancel on Apple, send a follow-up email to [email protected] with the subject line "Cancellation confirmation requested" and include your Apple ID, the date of cancellation, and a screenshot of the Apple cancellation confirmation. This creates a paper trail. Apple will honour your cancellation, but Tocancel recommends always notifying Vivavideo in writing as well.

Cancel Vivavideo if you subscribed through google play store

If you use an Android phone or tablet, Vivavideo charges you through Google Play. To cancel, you must access your Google Play subscription settings.

1. Open the Google Play Store app on your Android device.
   • Or visit play.google.com in a web browser on any device.
2. Tap your profile icon at the top right.
   • On mobile, this is usually in the corner.
   • On the web, click the profile image or icon.
3. Select Manage your subscriptions or Subscriptions.
   • You will see a list of all active subscriptions.
4. Find Vivavideo and tap it.
   • Review the plan name, renewal date, and price (displayed in MYR for Malaysia).
5. Tap Cancel subscription.
   • Google Play may ask why you are cancelling.
   • You can select a reason or skip this step.
6. Confirm the cancellation.
   • Google will show a final confirmation screen.
   • Screenshot this immediately.
   • Your access continues until the end of the current billing period, then stops automatically.

Once you have cancelled on Google Play, email [email protected] to notify them. Include your Google account email, the date you cancelled, and a screenshot of the Google Play cancellation confirmation. Google processes cancellations immediately, so your renewal should not trigger after you complete these steps. Tocancel emphasizes that both App Store and Google Play cancellations are final and cannot be reversed by accident, so confirm your action carefully before completing the process.

Cancel Vivavideo if you subscribed directly through the website

If you signed up for Vivavideo directly on vivavideo.tv or vivavideo.com using a credit card or debit card, you may have a web account with a subscription setting. To cancel, access your account settings within the app or website.

1. Visit vivavideo.tv or open the Vivavideo app.
   • Log in with the email address you used to sign up.
2. Look for Account, Profile, Settings, Subscription, Membership, Billing, or Manage Plan.
   • Menu locations vary; you may need to explore the interface.
   • Check the top menu, side menu, and settings icon.
3. Once you find the subscription or billing section, look for a button or link that says Cancel Subscription, Cancel Membership, or Manage Billing.
   • If no such option is visible, your subscription may be managed through your app store instead.
4. Click the cancel option and follow the on-screen prompts.
   • Vivavideo may ask for feedback or offer you a discount.
   • Ignore these and proceed with cancellation.
5. When cancellation is confirmed, screenshot the confirmation message.
   • Note the exact date and time shown on the screen.
6. Send an email to [email protected] with the subject "Direct subscription cancellation confirmation".
   • Include your account email, cancellation date, and the screenshot.
   • Ask for a written confirmation reply.

If Vivavideo's website does not show a cancellation option after you log in, contact [email protected] immediately and ask them to cancel your subscription for you. Provide your account email, current plan name, and the date you wish the cancellation to take effect. Tocancel recommends requesting written confirmation once they process the cancellation. Without this confirmation, you have no evidence if a dispute arises later.

What to do immediately after you cancel Vivavideo

Cancelling is not the end-what you do in the days and weeks afterward is just as important as the cancellation itself.

Monitor your bank account for unwanted charges

After you cancel, watch your bank statement or credit card transactions carefully for the next two billing cycles. Your renewal date is the critical moment. Log into your bank's mobile app or online portal and check for any charge from Vivavideo, QuVideo, Apple, or Google on or after your expected renewal date. If a charge appears, act immediately. Do not wait to see if it is a mistake.

As soon as you spot an unwanted charge, take a screenshot showing the transaction, the date, the amount, and the merchant name. Then contact your bank or credit card company and dispute the charge as an unauthorised subscription renewal. Most banks will reverse the charge within 5 to 10 business days once you report it. Provide the bank with your cancellation confirmation from your app store or Vivavideo account as evidence that you cancelled in good faith.

Request a refund if you are charged after cancellation

If Vivavideo or your payment processor charges you after your cancellation date has passed, you are entitled to a refund under the Consumer Protection Act 1999. Contact [email protected] immediately with the following information:

• Your account email address.
• The date you cancelled (with screenshot proof).
• The date of the unwanted charge.
• The amount charged (in ringgit).
• Your request for a full refund.

Give Vivavideo 14 days to respond and process the refund. If they refuse or do not respond, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). You can also dispute the charge directly with your bank, which is often faster than waiting for the company to refund you voluntarily. In most cases, your bank will side with you because Vivavideo cannot prove you authorized a charge after you had cancelled.

Keep all cancellation records for at least six months

Store screenshots of your cancellation confirmations, refund requests, and any email correspondence with Vivavideo in a folder on your phone or computer. Do not delete these files. If a dispute arises with your bank, credit card company, or the MDTCCL, you will need this evidence to prove that you cancelled and that charges after cancellation were unauthorised. Many successful refund claims succeed because the consumer has kept clear documentation. This costs you nothing and protects you entirely.

Common mistakes people make when cancelling Vivavideo

It is natural to feel frustrated when cancelling a service-but rushing through the process often leads to the very problem you are trying to avoid: continued charges. Here are the most frequent mistakes and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting Vivavideo from your phone does not cancel your subscription. The app is simply software on your device; your subscription exists in your app store account (Apple or Google) or on Vivavideo's servers. Deleting the app is like throwing away a gym membership card-it does not stop the gym from charging you. You must cancel through the subscription settings described earlier, not by uninstalling. Many users discover this mistake when they see a charge on their bank statement weeks after deleting the app.

Mistake 2: sending only an email and assuming the cancellation is complete

Email to [email protected] is useful as backup evidence, but it is not a primary cancellation method. If you only email the company without also cancelling through your app store subscription settings, your subscription will continue to renew. Vivavideo receives many support emails daily, and response times are unpredictable. You cannot rely on an email reply to stop a recurring charge. Always cancel through Apple Settings, Google Play, or your Vivavideo account first, then email as a secondary safety measure.

Mistake 3: cancelling too late-after the charge has already gone through

If your renewal date is 15 January and you do not cancel until 16 January, Vivavideo will have already charged you for another month or year. Cancellation takes effect on your next renewal date, not retroactively. To avoid this, mark your renewal date in your calendar and cancel at least 5 days before that date. This gives you a safety margin in case there are any delays or processing issues. Tocancel recommends setting a phone reminder two weeks before your renewal date as a simple precaution.

Mistake 4: not screenshotting the cancellation confirmation

If a dispute arises later, you will need proof that you cancelled. Screenshots are free, instant, and invaluable. Before you close the cancellation screen, take a photo of it using your phone's built-in camera or screenshot function. Include the date, time, subscription name, and confirmation message in your screenshot. Without this evidence, your word against Vivavideo's is difficult to prove if you escalate to your bank or the MDTCCL.

Mistake 5: confusing "cancellation" with "pause" or "manage" options

Some apps offer options like "Pause my subscription," "Change my plan," or "Manage billing" that are not the same as cancellation. Pausing may only suspend your access for a limited time, after which billing resumes automatically. Changing your plan might switch you to a different subscription that still charges you. Only select "Cancel subscription" or "Cancel membership"-not other options that sound similar. Read the button text carefully before clicking.

Vivavideo refunds: what you are entitled to and how to claim them

Your right to a refund depends on when you cancel and whether you have already received access to the service during the current billing period.

Refunds for cancellations before your billing date

If you cancel before your next renewal date arrives, you are not entitled to a refund of the current billing period because you have had access to the premium features up to that point. For example, if you paid RM29.90 on 1 January for a monthly plan and cancel on 10 January, Vivavideo will not refund the RM29.90 because you used the service from 1 to 10 January. However, no new charge will be added on 1 February. This is fair and legal under the Consumer Protection Act 1999.

Refunds for charges incurred after cancellation

If you cancelled on 1 January and Vivavideo charged you again on 1 February, that charge is unauthorised and you are entitled to a full refund of RM29.90 (or whatever amount was charged). This is a breach of consumer law. Contact [email protected] and request a refund in writing, then escalate to your bank if the company refuses. Your bank will almost certainly reverse the charge because you have proof of cancellation.

How to file a refund claim with Vivavideo

Send an email to [email protected] with the subject "Refund request for unauthorized charge" and include:

• Your account email and full name.
• The date you cancelled (with screenshot proof).
• The date of the unauthorized charge.
• The amount in ringgit.
• Your bank account or payment method details if requesting a refund (Vivavideo will usually refund to the original payment method).
• A clear statement: "I cancelled my Vivavideo subscription on [date] and was charged on [date] afterward. This charge was unauthorized. Please refund RM[amount] immediately."

Set a deadline in your email: "Please process this refund within 14 days." If Vivavideo does not respond or refuses, file a dispute with your bank or escalate to the MDTCCL. Most refund claims succeed because the company cannot justify a charge after cancellation.

Pricing summary and plan comparison

Understanding the true cost of Vivavideo helps you decide whether to cancel or switch to a lower tier. Here is a complete breakdown of Malaysian pricing.

If you are paying the monthly rate of RM29.90, switching to the annual plan (RM179.90) would save you money in the long term. However, this only makes sense if you plan to keep using Vivavideo for at least 12 months. If you are sure you want to cancel, do not upgrade to an annual plan. If you are unsure, stick with the monthly option so you can cancel with only 30 days' notice instead of 365.

Traps to avoid and red flags to watch for

Vivavideo itself is a legitimate service, but some users encounter friction that delays or complicates their cancellation. Knowing these traps helps you avoid them.

Trap 1: vivavideo's support email is slow or unresponsive

The only official contact for Vivavideo in Malaysia is [email protected]. This email address may take days to respond, or may not respond at all to cancellation requests. This is why you should never rely solely on email. Always cancel through your app store subscription settings first, which is instant and guaranteed, then email as written backup. If [email protected] does not respond within 14 days, treat that silence as confirmation and escalate to the MDTCCL or your bank.

Trap 2: offers to discount your plan during cancellation

When you try to cancel, Vivavideo or your app store may offer you a discount-for example, a month of free access or a reduced rate for three months. These are retention tactics designed to keep you subscribed. If you have decided to cancel, ignore these offers. Accepting them extends your subscription, and you will need to cancel again later. Be firm and decline any discounts or promotions offered during the cancellation flow.

Trap 3: assuming your app store account will cancel automatically if unused

Subscriptions do not cancel themselves just because you stop using the app. Vivavideo will continue charging you every month or year until you explicitly cancel. Some users assume that deleting the app or not opening it for several months will trigger automatic cancellation. It will not. You must take manual action through the subscription settings. If you have not used Vivavideo in three months but are still seeing monthly charges, this is why.

Trap 4: not checking your bank statement in the days after cancellation

The cancellation process may appear successful, but technical errors or delays can still result in an unwanted charge on your next renewal date. If you do not check your bank account, you may miss this charge and let it sit for weeks. By then, your credit card company or bank may be less likely to dispute it. Check your statement within 3 days of your expected renewal date. If no charge appears, you are safe. If a charge does appear, report it immediately to your bank.

Should you cancel Vivavideo? key reasons to keep or cancel

Before you cancel, consider whether the service still offers value. Here is a balanced look at both sides.

If you recognize yourself in the "reasons to cancel" column, proceeding with cancellation makes financial sense. If you are in the "reasons to keep" column, but are frustrated with billing or support, consider switching to the monthly plan (instead of annual) to reduce your commitment. Tocancel empowers you to make this choice based on clear information, not pressure.

Your cancellation checklist for Vivavideo

Use this step-by-step checklist to ensure your cancellation is complete and protected.

• Identify where you subscribed (Apple App Store, Google Play Store, or Vivavideo website).
• Log in to your account and note your current plan name, renewal date, and price.
• Open your app store subscription settings or Vivavideo account.
• Find the Vivavideo subscription and select "Cancel".
• Confirm the cancellation and wait for the confirmation screen.
• Take a screenshot of the cancellation confirmation showing the date, time, and plan name.
• Email [email protected] with your cancellation confirmation and a request for written confirmation in return.
• Mark your previous renewal date on your calendar as a reminder to check your bank account.
• Save all screenshots and emails in a folder on your phone or computer.
• On or after your renewal date, check your bank statement for any unauthorised charges.
• If a charge appears after cancellation, contact your bank immediately to dispute it.
• Keep all cancellation records for at least six months.

How tocancel helps you navigate cancellations safely

Cancelling a subscription should not be stressful or complicated. Vivavideo presents a particular challenge because the company does not publish clear cancellation steps and does not maintain a local Malaysian customer service center. Many users feel uncertain whether they have truly cancelled, or worry that they will be charged despite their best efforts.

Tocancel was built to solve exactly this problem. Our platform guides you through cancellation with clear, platform-specific steps-just like the instructions you have read here. We translate the legal jargon of consumer protection into plain Malaysian English so you understand your rights without confusion. If you have questions about whether Tocancel can help with your situation, visit tocancel.com and search for the service you want to cancel. We have helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and feel confident about their financial choices.

Your right to cancel is guaranteed by law. Vivavideo cannot prevent you from stopping your subscription, and if they try, the Consumer Protection Act 1999 and the MDTCCL have your back. Tocancel is here to make sure you exercise that right correctly, on time, and with full documentation to protect yourself.

Contact details and escalation address for Vivavideo

Use the following contact details if you need to reach Vivavideo or escalate a refund claim.

Vivavideo does not maintain a publicly listed office address or phone number in Malaysia. The company is headquartered in Hangzhou, China (QuVideo Inc), and all customer support must be conducted through the support email or your app store. This is why app store cancellation is your most reliable and fastest option. If you encounter any issues, your app store (Apple or Google) provides dispute and refund tools that are independent of Vivavideo and often faster to resolve.

Cancelling Vivavideo in Malaysia is entirely within your control. You have legal rights, clear cancellation pathways, and multiple escalation options if the company fails to cooperate. Take action today, keep your records, and monitor your account. Tocancel stands with Malaysian consumers to ensure that unwarranted charges and confusing cancellation processes do not go unresolved. If you need further guidance on cancelling any subscription service, Tocancel has helped thousands of consumers take control of their digital spending and reclaim their money.