Cancel Invideo: Step-by-Step Guide

How to cancel Invideo and stop recurring charges in malaysia

What is Invideo and why you might want to cancel

Invideo is a cloud-based video creation platform designed for rapid AI-powered video generation, template editing, stock media libraries, and voice synthesis features. For users in Malaysia, it operates as a recurring subscription service, which means your account renews automatically at the end of each billing period unless you take action to cancel before the renewal date.

The subscription model and what you are actually paying for

When you subscribe to Invideo, you are not paying simply for editing tools. You are purchasing a monthly allowance of credits, access to AI video models, AI avatars, voice clones, cloud storage for projects, and licensed stock media from iStock. This bundled approach means your costs add up quickly if you generate videos regularly or use premium AI features.

Invideo's pricing tiers in Malaysia ringgit are Plus at RM85.00 per month, Max at RM425.00 per month, Generative at RM850.00 per month, and Elite at RM4,500.00 per month. If your actual usage is light or occasional, a paid plan can become unexpectedly expensive. One user on TrustPilot noted, "They make you wait a very long time saying it is working on creating an amazing video and then surprise: you have run out of credits and have to buy more." This frustration often triggers the urgent need to cancel.

Who you are actually contracting with in malaysia

This point is critical and often overlooked. If you subscribed to Invideo while located in Malaysia, your service provider is not a Malaysian company. The contracting entity is Invideo Innovation Pte. Ltd., registered at 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619. This Singapore address is the valid location for cancellation notices and any formal legal correspondence you may need to send.

Invideo does not publish a dedicated Malaysia consumer policy, and its Terms of Service do not guarantee a Malaysia-specific cooling-off period or withdrawal right. Support access is limited to email at [email protected], with no public phone number or live chat listed. This can feel isolating when you need urgent help stopping a renewal.

Your consumer rights when cancelling Invideo in malaysia

Malaysia's primary consumer protection law is the Consumer Protection Act 1999, enforced by the Federation of Malaysian Consumers (FMC) and the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This law protects you against unfair contract terms and misleading practices, even when the service provider is overseas.

Your legal position and what the consumer protection act 1999 guarantees

Under the Consumer Protection Act 1999, you have the right to cancel a service contract, and the service provider must not impose unreasonable barriers or penalties for doing so. If Invideo continues to charge you after you cancel, or if it fails to acknowledge your cancellation request, this may breach the Act's protections against unfair contract terms and misleading conduct. Your legal position is that you own the decision to stop the service, and the company must comply within a reasonable timeframe.

The MDTCA is your escalation authority if Invideo refuses to cancel your account or disputes your cancellation. If the company ignores your cancellation request or continues billing after you cancel, you can lodge a complaint with the MDTCA, which has powers to investigate and enforce compliance.

Why this matters for Invideo specifically

Because Invideo does not clearly disclose a Malaysia-specific cancellation policy, the Consumer Protection Act 1999 fills that gap. You do not need Invideo to spell out your cancellation rights in its terms; the Act grants them to you automatically. However, Tocancel recommends documenting every cancellation step you take, because Invideo's support team is email-only and response times can be slow.

If you cancel but Invideo charges you again, the Consumer Protection Act 1999 allows you to challenge those charges and recover the money. The company cannot rely on "small print" to override your statutory consumer rights. In practice, this means your cancellation is valid even if Invideo's website does not send you an instant confirmation.

Cancellation methods: which platform you used to subscribe matters

Invideo's cancellation process depends entirely on where you paid. If you signed up via the Invideo website, you cancel on the website. If you paid through Apple App Store or Google Play Store, you must cancel through that app store, not the Invideo dashboard, because the subscription is managed by Apple or Google, not Invideo.

Cancelling via the Invideo website

If you subscribed on invideo.io with a credit card, debit card, or digital wallet linked directly to Invideo, use the website cancellation method. This is the most straightforward route for most Malaysia users.

Cancelling via apple app store or google play store

If you subscribed via the Invideo app on your iPhone, iPad, or Android device, your payment is controlled by Apple or Google, not Invideo. Cancelling inside the Invideo app or on the Invideo website will not stop the renewal. You must cancel through the app store itself.

Step-by-step guide to cancel Invideo without getting charged again

Tocancel has helped thousands of Malaysia users through this process. Follow these steps in order to avoid cancellation failure and surprise charges.

Before you press cancel: three essential checks

Do not rush into cancellation. Many users feel their cancellation succeeded, then discover a month later they were still charged. Protect yourself first.

1. Check your next billing date
   • Log into your Invideo account and navigate to Billing or Subscription Settings
   • Write down the exact date of your next renewal (for example, 15 March 2025)
   • Take a screenshot of this page
2. Identify your current plan and payment method
   • Note your plan name (Plus, Max, Generative, or Elite)
   • Record the last four digits of your payment card or the app store name (Apple or Google)
   • Screenshot this information too
3. Export any videos, projects, or assets you need
   • Download or export any finished videos, scripts, or media files you want to keep
   • Invideo's terms do not guarantee how long your data remains after cancellation, so do not leave this to chance
   • Save files to your computer or cloud storage (Google Drive, OneDrive, Dropbox)
4. Collect proof of your subscription
   • Find your most recent payment receipt or bank statement showing an Invideo charge
   • Save this as a PDF or screenshot
   • This becomes your evidence if you need to dispute a charge later

Cancelling Invideo via the website

If you paid Invideo directly on the website, follow these steps to cancel your subscription.

1. Log into your Invideo account
   • Go to invideo.io
   • Enter your email and password
   • Verify any two-factor authentication if prompted
2. Navigate to your billing settings
   • Click your profile icon or avatar in the top right corner
   • Select "Settings," "Account," or "Billing" (the exact label varies)
   • Look for a "Subscription," "Plans," or "Billing" tab
3. Find the cancellation button
   • Locate your current subscription plan displayed on this page
   • Look for a "Cancel Plan," "Cancel Subscription," or "Downgrade" button
   • Click it
4. Complete the cancellation flow
   • Invideo may ask why you are cancelling (optional feedback)
   • You may see a retention offer (a discount to stay) - ignore this if you have decided to leave
   • Confirm cancellation when prompted
5. Capture your cancellation confirmation
   • Screenshot the final confirmation page that says your cancellation is complete
   • Note any message stating your plan will end on a specific date
   • Save this screenshot alongside your earlier proof
6. Send yourself a confirmation email
   • Check your inbox for an automatic cancellation confirmation from Invideo ([email protected])
   • If you do not receive one within 24 hours, email [email protected] yourself, stating "I have cancelled my Invideo subscription effective [today's date]. Please confirm this cancellation in writing."
   • Keep this email as documented proof

Cancelling Invideo via apple app store (iOS)

If you subscribed via iPhone or iPad, you must cancel through Apple's App Store, not the Invideo app. This is because Apple controls the billing relationship and renewal, not Invideo.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Invideo" in your active subscriptions list and tap it
5. Tap "Cancel Subscription" or "Cancel Free Trial" (if applicable)
6. Select your reason for cancellation (optional feedback)
7. Tap "Confirm" or "Cancel Subscription" to finalise
8. Screenshot the final confirmation screen that shows your cancellation is complete

Cancelling Invideo via google play store (Android)

If you subscribed via an Android device, cancel through Google Play, not the Invideo app itself.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage your Google Play account"
4. Tap "Subscriptions" at the top
5. Find "Invideo" and tap it
6. Tap "Cancel subscription"
7. Follow any prompts and confirm your cancellation
8. Screenshot your cancellation confirmation

What happens after you cancel Invideo

Cancellation does not end your access immediately. Understanding the timeline protects you from confusion and accidental re-subscription.

Your paid access period continues until the billing cycle ends

Once you cancel, your paid plan remains active until the end of your current billing period. For example, if you are billed on the 15th of each month and you cancel on 20 March, you retain full access to your Plus, Max, Generative, or Elite features until 15 April, when your subscription officially expires. You do not get a refund for this remaining time, but you still have use of the platform.

Your account converts to the free plan

After your billing cycle ends, your Invideo account automatically drops to the free tier. You lose access to premium features (AI avatars, voice clones, advanced credits), but you retain the ability to log in and view or download any videos stored in your free account. However, Invideo's terms do not clearly explain how long your data is retained on the free plan, so this is another reason to export your files before you cancel.

You will not be charged again if cancellation succeeds

If your cancellation was successful and you did not re-subscribe, Invideo will not charge you after your billing period ends. Your payment method will be released from the recurring charge.

Refunds: what you can recover if Invideo charged you incorrectly

Invideo's refund policy is not clearly published on its website. Tocancel recommends requesting a refund for any charge that occurred after your cancellation date.

Refunds for charges after cancellation

If Invideo charged you after you successfully cancelled, you have grounds to dispute that charge under the Consumer Protection Act 1999. Email [email protected] with the subject line "Refund request for unauthorised charge" and include your cancellation date, the disputed charge date, and your cancellation confirmation screenshot. Request a refund for the full amount and ask for written confirmation within 7 days.

Refunds for cancellations within 14 days

Some online services offer a cooling-off period (usually 14 days for digital services). Invideo's terms do not explicitly state a Malaysia-specific cooling-off period, but you can still request a refund if you cancel within 14 days of your first charge. Contact [email protected] with your payment receipt and cancellation request. If Invideo refuses, you can escalate to the MDTCA with evidence of your purchase date and cancellation request.

Disputing charges through your bank or payment provider

If Invideo ignores your refund request, contact your bank or credit card company and dispute the charge. Most Malaysian banks allow you to challenge unauthorized or unwanted recurring charges. Provide your bank with your cancellation screenshot, the disputed charge receipt, and a brief explanation that you cancelled before the charge occurred. Your bank can recover the money by disputing the transaction with Invideo's payment processor.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple in theory, but small oversights can leave you still paying. Protect yourself by learning from what other Malaysia users have experienced.

Mistake one: cancelling in the wrong place

If you subscribed via Google Play or Apple App Store, cancelling inside the Invideo app or website dashboard does nothing. The subscription is managed by Google or Apple, so your cancellation request never reaches them. Check your original receipt or confirmation email to identify where you paid, then cancel in that same location. This single error accounts for most "I cancelled but still got charged" complaints.

Mistake two: not checking your next billing date before cancelling

If you cancel just after you have been billed, your next renewal might be 30 days away. If you cancel just before your next billing date, the renewal might happen within hours. Tocancel always recommends checking this date first, because timing affects whether you lose money to a surprise final charge.

Mistake three: not downloading your files before cancellation

Once your paid plan expires and your account drops to free, you may lose access to some stored videos or premium project files. Invideo does not guarantee how long free-tier data is kept, so export everything you need before you cancel.

Mistake four: ignoring the lack of confirmation

If you do not receive a cancellation confirmation email from Invideo within 24 hours, do not assume your cancellation went through. Email [email protected] immediately with "Cancellation confirmation request" as the subject line and include the date and time you pressed cancel. Having this documented protects you if a charge appears later.

Mistake five: deleting your cancellation proof

Save every screenshot and email related to your cancellation. If Invideo charges you after cancellation, you need this proof to claim a refund or escalate to the MDTCA or your bank. Keep these files for at least one year after cancellation.

Invideo pricing and alternatives to consider

Before you fully commit to cancellation, compare Invideo's cost to other video creation tools available in Malaysia. You might find a cheaper or more suitable platform.

If you only need occasional video creation, CapCut offers professional editing entirely free. If you need AI video generation but want a lower price point, Veed at RM51.00 per month is significantly cheaper than Invideo Plus. If your Invideo usage has been light, switching to one of these alternatives could save you money and reduce subscription fatigue.

What to do if Invideo refuses to cancel or keeps charging you

Some users report that Invideo's support team is slow to respond or dismisses cancellation requests. If this happens to you, know that you have legal remedies under Malaysian consumer law.

Document every attempt

Save every email you send to [email protected] and every response you receive (or every non-response). Include timestamps. If you cancel via the website, screenshot the confirmation page immediately. If Invideo charges you despite your cancellation, download your bank statement showing the unauthorized charge.

Escalate to invideo's legal address in singapore

If email support ignores you, send a formal cancellation notice by registered mail to the legal address: Invideo Innovation Pte. Ltd., 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619. Write a brief, clear letter stating your Invideo account email, the date you attempted to cancel, and the date you are providing this formal notice of cancellation. Request written confirmation within 7 days. Keep a copy for your records.

File a complaint with the MDTCA

If Invideo continues to charge you after this formal notice, lodge a complaint with Malaysia's Ministry of Domestic Trade and Consumer Affairs (MDTCA) at https://www.mdtca.gov.my or call the Consumer Hotline at 1-800-86-2008. Provide your cancellation screenshots, emails, the formal notice you sent, and your bank statements showing the disputed charges. The MDTCA has the power to investigate and compel Invideo to refund you.

Dispute the charge with your bank

Do not wait passively. Contact your bank's fraud or disputes team and file a chargeback for any Invideo charge that occurred after your cancellation date. Provide your bank with your cancellation confirmation, the charge receipt, and a clear statement that you cancelled before the charge appeared. Your bank can reverse the transaction and recover your money.

Final cancellation checklist for malaysia users

Use this checklist to confirm you have completed every step correctly. Do not skip any item.

User reviews: real experiences from Invideo customers in malaysia and beyond

Understanding how other users have cancelled Invideo can help you anticipate problems and avoid them.

Positive cancellation experiences

Some users report that cancellation via the website dashboard is straightforward and happens immediately. One TrustPilot reviewer noted, "I cancelled and there was no drama. The access stayed until the end of the month, then stopped. No unexpected charges." This experience happens when you use the correct cancellation method and your email confirmation comes through.

Negative cancellation experiences

Other users have reported significant friction. Common complaints include: support takes weeks to respond to cancellation inquiries, charges continue after cancellation attempts, and the company pressures users with discount offers instead of honouring cancellation requests. One reviewer stated, "I cancelled three times and still got billed. I had to dispute the charge with my bank." These outcomes happen because users either cancel in the wrong location (especially app store users) or do not follow up when email confirmation is delayed.

What these experiences teach

The pattern is clear: users who cancel via the website dashboard and capture instant confirmation tend to succeed. Users who rely only on the Invideo app or who do not follow up when no email arrives tend to encounter repeated charges. Tocancel's recommendation is always to use the website cancellation method whenever possible and to email support immediately if you do not receive confirmation within 24 hours.

Contact information and escalation address for Invideo in malaysia

If you need to contact Invideo for cancellation, refunds, or complaints, use these details. For Malaysia users, the company operates under Singapore law and address.

Service provider details

Service provider: Invideo Innovation Pte. Ltd.

Registered address: 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619

Support email: [email protected]

Website: invideo.io

Malaysian consumer authority contact

If Invideo refuses to honour your cancellation or disputes your refund, escalate your complaint to:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)

Phone: 1-800-86-2008 (Consumer Hotline)

Website: https://www.mdtca.gov.my

You can lodge a complaint online or by phone at any time. The MDTCA enforces the Consumer Protection Act 1999 and has authority over overseas companies providing services to Malaysian residents.

Summary: cancelling Invideo with confidence

Cancelling Invideo is achievable, but success depends on using the correct platform and documenting every step. Your consumer rights under the Consumer Protection Act 1999 protect you even though Invideo is a Singapore-registered company. You own the decision to stop the subscription, and no company can impose unreasonable barriers to that decision.

Start by identifying where you paid (website, Apple, or Google), then cancel in that location. Export your files first, capture screenshots of your confirmation, and follow up with an email to [email protected] within 24 hours if you do not receive automatic confirmation. If Invideo charges you again, dispute the charge with your bank and file a complaint with the MDTCA. Your cancellation is legally valid under Malaysian consumer law, regardless of Invideo's response time.

For step-by-step guidance and ongoing support as you navigate this process, Tocancel is here to help. Tocancel has helped thousands of consumers in Malaysia cancel unwanted subscriptions, recover refunds, and assert their consumer rights against overseas service providers. Visit Tocancel at tocancel.com to access our full cancellation library, track your cancellation timeline, and access templates for formal complaint letters. Your cancellation matters, and Tocancel is committed to making it as clear and stress-free as possible.