Cancel Invideo: The Right Way for Nigerians

How to cancel Invideo in nigeria and reclaim your money in 2026

Why nigerians are cancelling Invideo and what your rights are

Invideo is an artificial intelligence-powered video creation platform that appeals to Nigerian content creators, small business owners, and social media managers. You can create, edit, and export videos without professional skills-but many Nigerian subscribers discover the platform doesn't match their needs or budget, or they're charged unexpectedly after a free trial.

Your right to cancel is protected under Nigerian consumer law. The Federal Competition and Consumer Protection Commission (FCCPC) grants you a 14-day cooling-off period to cancel any digital service purchase and request a refund, provided you follow the merchant's stated cancellation process. This means Invideo cannot legally lock you into a subscription or charge hidden renewal fees without your explicit prior consent.

At Tocancel, we've guided thousands of Nigerian consumers through platform cancellations. The process is straightforward once you know where to go, and your legal position is strong if the company refuses to cooperate.

What Invideo offers and why you might cancel

Invideo operates on both free and paid plans. You access it via web app (invideo.io), the Apple App Store, or Google Play. Free plans include limited video exports and watermarked videos; paid subscriptions unlock unlimited exports, advanced AI features, template libraries, and asset downloads.

Pricing in Nigeria depends on your entry point (web, App Store, or Google Play) and your chosen billing cycle-monthly or annual. Many subscribers sign up for discounted first months or free trials, then forget to cancel before automatic renewal charges kick in. Others realise the tool doesn't fit their creative workflow or budget constraints.

If you've decided Invideo isn't for you, Tocancel will walk you through every cancellation method available to Nigerian users, plus your legal protections if the company refuses to process your request.

Your legal position under nigerian consumer law

The FCCPC enforces consumer rights across all digital transactions in Nigeria. You have four core protections that apply directly to Invideo subscriptions:

• 14-day cooling-off period: You can cancel and request a refund within 14 days of purchase if you followed the company's cancellation procedure.
• Clear disclosure of renewal terms: Invideo must tell you the cost, frequency, and exact renewal date before charging you automatically.
• Right to cancel automatic renewal: You can stop automatic charges at any time without penalty.
• Dispute resolution: If Invideo refuses to refund you or charges you without consent, you can escalate to the FCCPC or your payment provider (bank, card issuer, or app store).

Invideo's published terms state a 7-day refund window only if the subscription remains unused (no videos created or assets downloaded). However, Nigeria's 14-day statutory cooling-off period may override this shorter window. If Invideo refuses your refund request, the FCCPC can compel them to honour your rights.

Cancellation methods for nigerian Invideo users

You have three main cancellation routes, depending on where you subscribed: the web platform, Apple App Store, or Google Play.

Cancel Invideo via the web platform (fastest method)

Cancelling directly on Invideo's website gives you immediate confirmation and the clearest paper trail for refund disputes.

1. Open your web browser and navigate to invideo.io.
   • Use the same email address you registered with.
   • Make sure you're on the official Invideo website, not a phishing page.
2. Log in with your registered email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it first.
3. Click your profile icon or avatar in the top right corner of the screen.
   • This is usually a small circular icon with your initials or profile photo.
   • Do not click "Sign Out"-click the profile icon itself.
4. Select "Subscription," "Billing," or "My Plan" from the dropdown menu.
   • If multiple options appear, choose the one labeled "Subscription" or "My Plan."
   • Avoid unrelated settings options.
5. Locate the "Cancel Subscription," "Cancel Plan," or "Downgrade" button (usually highlighted in red).
   • Read any warning messages about losing paid features-this is normal.
   • Do not ignore this step; note what features you'll lose.
6. Click "Cancel" and confirm by selecting "Yes, cancel my subscription" on the popup window.
   • You may be offered a discount to stay subscribed-decline this if you want to cancel.
   • Do not click "Keep Subscription" unless you change your mind.
7. Take a screenshot of the confirmation message showing your cancellation date and reference number.
   • Save this image to your phone or computer.
   • This is your proof if you later dispute a charge with your bank.

You should receive a confirmation email within minutes. If you don't see it in your inbox within 1 hour, check your spam folder or log back into Invideo to verify the subscription status shows "Cancelled."

Cancel via apple app store (for iPhone and iPad users)

If you subscribed through the App Store, you must cancel through Apple, not through Invideo's website.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open Invideo itself-use the App Store app.
2. Tap your profile icon in the top right corner (usually your Apple ID photo).
3. Select "Subscriptions."
   • You'll see all active subscriptions tied to your Apple account.
4. Find "Invideo" in the list and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • If the option says "Edit," you may need to tap it first, then select "Cancel."
6. Confirm your cancellation by tapping "Confirm" on the final popup.
   • Apple will ask why you're cancelling-you can select a reason or skip this.
7. Screenshot the confirmation showing the cancellation date.
   • Apple's confirmation page will show your subscription status as "Expires on [date]."

Your subscription will remain active until the current billing date. After that date, you will no longer be charged. Apple does not offer refunds for partially used subscription periods unless you cancel within 14 days of the first charge (your cooling-off period under FCCPC rules).

Cancel via google play (for android users)

Android users subscribed through Google Play must cancel there, not on Invideo's website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open Invideo itself-use the Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Invideo."
5. Tap "Cancel subscription."
   • Google will show you the final charge date and cancellation date side by side.
6. Confirm by tapping "Cancel subscription" again on the final screen.
   • Google may offer a discount code to keep you subscribed-ignore this if you want to leave.
7. Take a screenshot showing the cancellation confirmation and expiry date.

Like Apple, Google Play keeps your subscription active until your current billing cycle ends. You will not be charged after your expiry date shown on the confirmation screen.

Invideo pricing in nigeria and refund windows

Understanding what you're paying for and when you can get your money back is critical before you cancel.

Invideo's refund policy states you must cancel within 7 days of purchase if the subscription has remained unused (no videos exported, no assets downloaded). However, Nigeria's 14-day cooling-off period under the FCCPC Consumer Protection Regulations overrides shorter company policies. If Invideo refuses your refund request after 7 days but within 14 days of purchase, escalate to the FCCPC with your proof of cancellation.

At Tocancel, we recommend requesting your refund immediately upon cancellation-do not wait until day 14. Document everything: screenshot confirmations, save cancellation emails, and keep proof of your payment (bank statement or app store receipt).

What happens after you cancel Invideo

Cancellation doesn't happen instantly-there are timelines and actions you need to take to ensure you're not charged again.

Your subscription timeline after cancellation

Once you cancel, your access depends on your billing cycle and payment method:

• Web (direct payment): Your access ends immediately on cancellation. You can no longer export videos or create new projects. Existing projects remain in your account but are no longer editable.
• App Store or Google Play: You keep access until your current billing date expires (shown on your cancellation confirmation). After that date, you're downgraded to the free plan automatically.

Do not panic if you still see Invideo in your app libraries after cancellation-the app remains installed; you simply lose paid features. You can delete the app manually if you wish.

Refund status and next steps

If you cancelled within the 14-day FCCPC cooling-off window and the subscription was unused, you have the right to a refund. Here's what to do:

1. Wait 3-5 business days after cancellation for a refund to appear in your original payment method.
   • Refunds from app stores may take longer (5-10 business days).
   • Do not contact Invideo support every day-this slows the process.
2. Check your bank account or payment card statement to confirm the refund posted.
   • If you paid via bank transfer, your bank account will show an inbound credit.
   • If you used a card, your card statement will show a credit or reversal.
3. If no refund appears after 10 business days, contact Invideo's support team with your cancellation confirmation and request a status update.
   • Email: [email protected] (international, but they serve Nigerian customers).
   • Provide your account email, subscription plan, and the date you cancelled.
4. If Invideo does not refund you within 14 days of your cancellation request, escalate to the FCCPC.
   • Visit the FCCPC website (fccpc.gov.ng) or call their consumer hotline.
   • File a formal complaint with screenshots of your cancellation confirmation and bank statement showing no refund.

Tocancel recommends keeping all cancellation evidence for at least 90 days. If Invideo charges you again after cancellation, you have proof to dispute the charge with your bank or payment provider.

Common mistakes nigerian Invideo users make when cancelling

Many subscribers rush the cancellation process and miss crucial steps that protect their refund claims-don't let this happen to you.

Mistake 1: cancelling through the wrong channel

If you subscribed via the App Store, cancelling on Invideo's website will not stop future charges. Your App Store subscription will still renew automatically. The same applies to Google Play subscriptions.

Before you start: log into the payment method where you originally subscribed (app store or web) and verify your current subscription status. Then cancel in that same location only.

Mistake 2: not taking a screenshot of the cancellation confirmation

Without written proof of your cancellation request, Invideo can claim they never received it. If you later dispute a charge with your bank, you'll have no evidence to support your claim.

Screenshot every confirmation page, email, and status update. Save these files with the date in the filename (e.g., "Invideo_cancellation_15_Jan_2024.jpg").

Mistake 3: confusing "pause subscription" with "cancel subscription"

Some platforms let you pause a subscription temporarily-this is not the same as cancelling. A paused subscription will resume and charge you automatically on the date specified. Only select "Cancel Subscription" if you want to stop all future charges permanently.

Mistake 4: ignoring the cooling-off period deadline

You have exactly 14 days from the charge date to request a refund under FCCPC rules. If you wait until day 15, Invideo can legally refuse. Mark your calendar the day you subscribe, and cancel within the window if you're unsure about the service.

Mistake 5: paying customer support to cancel (scam warning)

Invideo's cancellation is always free. If anyone claiming to represent Invideo asks you to pay a fee to "accelerate" your refund or cancel your subscription, this is a scam. Block the contact and report them to the FCCPC.

How to request a refund if Invideo refuses to cancel

If you followed cancellation steps correctly but Invideo refuses to process your request or process a refund, you have escalation paths under Nigerian law.

Step 1: contact invideo's customer support (email and in-app)

Email [email protected] with this information:

• Your registered email address and account username.
• The exact date you subscribed and the date you attempted to cancel.
• Your subscription plan name (Basic, Pro, or Annual).
• Screenshots of your cancellation confirmation or proof the button was clicked.
• A clear statement: "I request cancellation and a full refund under my 14-day cooling-off period under Nigerian consumer law."

Send this email from the email address linked to your Invideo account. Keep a copy. Wait 5 business days for a response.

Step 2: dispute the charge with your payment provider

If Invideo does not respond or refuses your cancellation, contact the entity that charged you:

• App Store or Google Play: Open the app, go to "Account" or "Help," and file a "Report a Problem" claim. Explain that you cancelled your subscription but were charged anyway. Attach your cancellation screenshot.
• Bank or card company: Call your bank's customer service and report an unauthorized or unwanted charge. Provide the date, amount, and merchant name ("Invideo"). The bank will initiate a dispute investigation.
• Payment service (PayPal, Stripe, etc.): Log into your account, find the transaction, and click "Report a Problem" or "Dispute This Transaction."

Your payment provider is legally required to investigate and often can reverse the charge within 30 days. Include all your cancellation evidence.

Step 3: file a complaint with the FCCPC (your strongest lever)

If Invideo and your payment provider both refuse to help, the FCCPC will enforce your rights. File a formal complaint at:

• Online: fccpc.gov.ng (complaints portal)
• By phone: FCCPC hotline (check the website for current number)
• By email: [email protected]

Include: your account details, the date of cancellation request, screenshots of the cancellation confirmation, your refund request email, and proof that Invideo refused or ignored your request. The FCCPC has the power to order Invideo to refund you and may impose penalties on the company for violation of your rights.

Tocancel strongly recommends filing an FCCPC complaint if Invideo refuses within 14 days. The FCCPC takes consumer protection seriously and treats non-compliance seriously.

Invideo cancellation checklist for nigerian users

Use this step-by-step checklist to ensure you cancel correctly and protect your refund claim:

Key takeaways and next steps

You now understand your rights under Nigerian consumer law and have clear, step-by-step instructions to cancel Invideo from any platform. Your legal position is strong: you have a 14-day cooling-off period to cancel and request a refund for any unused subscription, and the FCCPC will back you if Invideo refuses.

Tocancel has helped thousands of Nigerian consumers recover unauthorized charges and cancel unwanted subscriptions. The process is straightforward when you follow the right steps and keep evidence of your actions.

Your next move: Identify where you subscribed (web, App Store, or Google Play), log in now, and cancel using the step-by-step guide above. Take screenshots immediately. If you're within 14 days and haven't used the service, request your refund. If Invideo refuses, escalate to the FCCPC-they will enforce your rights.

Tocancel exists to ensure Nigerian consumers like you have the knowledge and confidence to cancel any service and reclaim your money. You deserve clear communication, fair terms, and respect for your consumer rights. Invideo's cancellation process is simple once you know where to click. Take action today, and Tocancel remains your trusted resource if you need further guidance.

How to contact Invideo if cancellation fails

If you've followed all cancellation steps and Invideo has not acknowledged your request, use these official contact channels:

Invideo support channels

• Email support: [email protected]
• In-app support chat: Open Invideo app or website, click the help icon (usually bottom right corner), and start a live chat with support.
• Website help centre: invideo.io/help or invideo.io/support
• Headquarters (US): Invideo Inc., 548 Market Street, San Francisco, California 94104, USA (for formal complaint letters if email fails)
• Singapore registered office: Check Invideo's official website for current Singapore entity address for regional escalations

When you contact Invideo, reference your account email, subscription plan, the date you cancelled, and attach your screenshot evidence. Remain professional and factual-do not use aggressive language, as this may delay your response.

If Invideo does not respond within 5 business days, do not wait-escalate to your payment provider or the FCCPC immediately. You should not have to chase a company to enforce your legal right to cancel.

Nigerian consumer protection authority contact information

The Federal Competition and Consumer Protection Commission (FCCPC) is your primary enforcement body for all consumer rights violations in Nigeria:

• Website: fccpc.gov.ng
• Online complaints portal: fccpc.gov.ng/consumer-complaints
• Email: [email protected]
• Hotline: Check the FCCPC website for current phone number
• Office location (Abuja): FCCPC head office, Abuja, FCT, Nigeria

The FCCPC has the legal authority to investigate Invideo's refusal to honour your cancellation rights, issue refund orders, and impose penalties on the company. Use them as your last resort if the company ignores your cancellation request.

Tocancel's mission is to empower Nigerian consumers with clear information and actionable steps. You have the law on your side. Cancel Invideo with confidence, and if the company refuses to cooperate, Tocancel and the FCCPC are here to ensure your rights are respected.