Cancel Invideo: The Right Way

How to cancel Invideo in canada and protect your subscription rights

Why you might cancel Invideo and what you should know first

Invideo is a cloud-based video editing platform that lets you create social media content, marketing videos and promotional material using templates, stock footage, text-to-video tools and pre-designed assets. The service offers a free tier with basic features and several paid subscription tiers that unlock premium templates, higher export limits, additional credits and access to a larger stock library.

You can subscribe to Invideo directly through their website, or purchase a subscription through Apple's App Store or Google Play on your mobile device. Your projects remain stored in your account after cancellation, though your access to premium features depends on which plan you downgrade to or whether you cancel entirely.

If you're ready to cancel, Tocancel is here to guide you through every step of the process and help you understand your rights as a Canadian consumer. Whether you've outgrown the service, found a competitor that suits you better, or simply want to pause your subscription, we'll walk you through the exact steps to cancel without confusion or delay.

When cancellation makes sense for your situation

You might want to cancel Invideo if you've discovered a competing video editor with features you prefer, if your video production needs have changed, or if the subscription cost no longer fits your budget. Many users find that once they've completed their initial project, they don't need the paid tier's premium assets or export limits. Others discover that simpler free tools meet their needs just as well.

Before you cancel, consider whether you're experiencing a temporary cash flow issue that a brief pause might solve, or whether this is a permanent shift in your needs. Tocancel recommends reviewing your current projects to ensure you've exported everything you need before downgrading to the free plan, since the free tier has stricter export limits and watermarks all videos you create.

Your consumer rights as a canadian subscriber

As a Canadian consumer, you are protected by federal and provincial consumer protection legislation, including the Competition Act and your province's Consumer Protection Act. These laws require that services be delivered as advertised and that billing practices be transparent and fair. If Invideo misrepresented its features, failed to cancel your subscription on request, or continued charging you after cancellation, you have the right to dispute the charge and potentially recover damages.

Most importantly, you have the unconditional right to cancel any subscription service. If Invideo makes cancellation deliberately difficult or refuses to process your cancellation request within a reasonable timeframe (typically 14 days), you can file a complaint with your provincial consumer protection authority or escalate to the Competition Bureau of Canada if you suspect deceptive practices. Your legal position is clear: the burden is on Invideo to process your cancellation, not on you to prove you requested it.

Tocancel always recommends keeping proof of your cancellation request, especially if you cancel by email or mail, as this evidence protects you if Invideo continues to charge your account after you've cancelled.

How to cancel Invideo across all platforms

Your cancellation method depends on where you originally purchased your Invideo subscription, and each platform has its own process.

Cancel your Invideo subscription on the web

If you purchased your Invideo subscription directly through the Invideo website, you cancel directly through your account dashboard. This is the fastest and most straightforward cancellation method, and it gives you immediate confirmation of your cancellation request.

1. Open your web browser and navigate to invideo.io.
2. Click the profile icon or account menu in the top right corner of the page.
3. Select "Settings" or "Account Settings" from the dropdown menu.
4. Look for a "Billing" or "Subscription" section within your account settings.
5. Find the option labeled "Cancel subscription" or "Manage subscription".
6. Follow the on-screen prompts to confirm your cancellation.
7. Take a screenshot of the cancellation confirmation page as your proof of cancellation.

After you complete these steps, Invideo should send you a confirmation email within 24 hours. If you don't receive this email, log back into your account to verify that your cancellation processed successfully.

Cancel your Invideo subscription via iOS or iPhone

If you purchased your Invideo subscription through Apple's App Store, you must cancel through your Apple account settings rather than through the Invideo app itself. Apple handles all billing and cancellation for app-based subscriptions.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select "Subscriptions".
4. Find "Invideo" in the list of active subscriptions.
5. Tap "Invideo" and then select "Cancel Subscription".
6. Confirm your cancellation by tapping "Confirm" when prompted.
7. Screenshot the confirmation screen as proof of your cancellation.

Your Invideo access through the iOS app will continue until the end of your current billing period. After that date, you'll lose access to premium features, though your account will remain accessible if you wish to reactivate later.

Cancel your Invideo subscription via android

If you purchased your Invideo subscription through Google Play, you must cancel through your Google Play account settings rather than through the Invideo app itself. Google Play manages all billing and cancellation for Android-based subscriptions.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap the profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Find "Invideo" in the list of active subscriptions.
5. Tap "Invideo" and then select "Cancel subscription".
6. Follow the on-screen prompts to confirm your cancellation.
7. Take a screenshot of the final confirmation page.

Your Invideo access through the Google Play app will continue until the end of your current billing period. After that date, you'll lose access to premium features unless you reactivate your subscription.

Cancel Invideo by postal mail

If you encounter difficulty cancelling through any of the above methods, or if Invideo refuses to process your cancellation request, you have the right to cancel by registered mail. This creates an official paper trail and protects you legally if Invideo claims they never received your cancellation.

1. Prepare a cancellation letter that includes:
   • Your full name and email address associated with your Invideo account
   • Your account ID or subscription ID (found in your billing history)
   • A clear statement: "I hereby cancel my Invideo subscription effective immediately."
   • The date you send the letter
   • Your signature
2. Send your letter by registered mail with proof of delivery to Invideo's U.S. corporate headquarters at their Delaware address.
3. Request a delivery confirmation and keep both the original receipt and the signed delivery confirmation as proof.
4. Document the date, tracking number and delivery confirmation in a separate file for your records.

Sending your cancellation by registered mail ensures that Invideo cannot claim they never received your request, which gives you legal protection if they continue to charge you after the delivery date. This method takes 5-10 business days but creates ironclad evidence of your cancellation intent.

What happens after you cancel Invideo

Understanding what to expect after cancellation helps you confirm that your cancellation worked and protects you from unexpected charges.

Your access and data after cancellation

Once you cancel your Invideo subscription, your access to premium features stops at the end of your current billing period. You retain access to your account and all of your video projects indefinitely, but you'll be downgraded to the free tier's capabilities. This means your future exports will include watermarks and you'll have lower export limits, though all of your completed work remains in your account.

If you cancel mid-billing period, Invideo does not typically issue refunds for the remainder of your billing cycle. However, your access continues until that billing period ends, so you can continue exporting videos at premium quality until your paid period expires. This is an important distinction: cancellation does not immediately cut off your access; it simply stops future billing.

Verify your cancellation was processed

Check your email for a cancellation confirmation from Invideo within 24-48 hours of your cancellation request. Log back into your account and confirm that your subscription status shows as "cancelled" or "free" rather than "active". Monitor your next billing date to ensure you are not charged again. If you were billed through a credit card, review your credit card statement for any charges from Invideo after your cancellation date.

If you continue to be charged after your cancellation, contact your bank or credit card issuer immediately to dispute the charge as unauthorized. You can also file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada if Invideo refuses to acknowledge your cancellation.

Refund policy and billing questions

Invideo's refund policy determines whether you can recover fees for unused service time.

When Invideo will issue a refund

Invideo generally does not offer refunds for subscription cancellations if you've actively used the service during your billing period. However, if you cancel within the first few days of a new billing period or if you believe the service was not delivered as advertised, you may be eligible for a partial or full refund. Contact Invideo's customer support with your reasoning, and keep copies of all correspondence.

If Invideo misrepresented its features or failed to deliver the service as described in their marketing materials, you have the legal right to demand a refund under provincial consumer protection law, regardless of Invideo's stated refund policy. In this case, you can escalate the matter to your provincial consumer protection authority or file a dispute with your credit card issuer.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds straightforward, but many users make mistakes that leave them vulnerable to continued charges or data loss.

Mistake 1: cancelling only through the Invideo app without cancelling the app-store subscription

Many users believe they've cancelled their subscription by deleting the Invideo app from their phone. Deleting the app does nothing to stop your billing. If you purchased through Apple's App Store or Google Play, you must cancel through those platforms' settings, not through the Invideo app itself. Tocancel has seen hundreds of cases where users deleted the app, assumed they'd cancelled, and were shocked to discover ongoing charges months later.

The fix is simple: log into Apple Settings or Google Play Store and explicitly cancel your subscription there. Deleting the app is a separate action that does not cancel your billing.

Mistake 2: not keeping proof of your cancellation

If you don't screenshot or save your cancellation confirmation, you have no evidence that you requested cancellation if Invideo later disputes your claim. This puts you in a weak position if you need to escalate to your credit card issuer or your provincial consumer protection authority.

Always screenshot your final confirmation page, save any cancellation confirmation emails, and if you cancel by mail, keep the registered mail receipt and delivery confirmation. Store these documents in a folder on your computer or cloud storage so you can access them if needed.

Mistake 3: cancelling right before your billing date

If you cancel on the last day of your billing cycle, you may still be charged for the next period if your cancellation doesn't process immediately. Tocancel recommends cancelling at least 3-5 days before your next billing date to ensure the system has time to update and prevent a final charge. Check your account settings to see your exact billing date, then plan your cancellation accordingly.

Mistake 4: assuming free trial cancellation doesn't matter

If you signed up for a free trial, it's easy to assume you don't need to cancel since you haven't been charged yet. In reality, if you don't cancel your free trial before it expires, you'll be automatically charged for a full subscription. Cancel your free trial immediately if you don't intend to continue, even if you haven't been charged yet.

Your step-by-step cancellation checklist

Use this checklist to confirm you've completed every essential step.

• Identify where you purchased your subscription (website, iOS app, or Android app)
• Log into your account and navigate to your subscription settings
• Follow the platform-specific cancellation steps outlined above for your purchase method
• Screenshot your final cancellation confirmation page
• Save any cancellation confirmation emails Invideo sends you
• Note your cancellation date and your final billing date
• Export all videos or projects you need before your access ends
• Monitor your bank statement or credit card for charges on your next billing date
• If you're charged after cancellation, contact your credit card issuer to dispute the charge
• If Invideo refuses to acknowledge your cancellation, file a complaint with your provincial consumer protection authority

When to escalate: your consumer protection options

If Invideo refuses to cancel your subscription or continues to charge you after cancellation, you have legal remedies available to you.

File a complaint with your provincial consumer protection authority

Every Canadian province has a consumer protection authority that investigates complaints against businesses. If Invideo refuses to honour your cancellation request or continues to bill you, you can file a formal complaint with your province's consumer protection office. These agencies have the power to force companies to refund consumers and can impose penalties on businesses that violate consumer protection law.

Contact your provincial government's consumer protection office online or by phone. You'll need to provide copies of your cancellation request, any confirmation emails, your billing statements showing unauthorised charges, and any correspondence with Invideo's customer support.

File a complaint with the competition bureau of canada

If Invideo engages in deceptive marketing practices, makes false claims about their service, or deliberately makes cancellation impossible, you can escalate your complaint to the Competition Bureau of Canada. This federal agency investigates misleading advertising and unfair business practices. While the Competition Bureau may not directly refund your money, a successful investigation can result in public warnings, fines against Invideo, or forced changes to their cancellation process.

Visit the Competition Bureau's website and file a complaint online. Describe the deceptive practice clearly and provide all supporting documentation.

Dispute the charge with your credit card issuer

If Invideo continues to charge your credit card after you've cancelled, contact your credit card issuer and request a chargeback. A chargeback is a formal dispute process that reverses an unauthorised charge. Your credit card company will investigate your claim and, if they find in your favour, will refund the charge and potentially close your card to prevent future charges. Keep all documentation of your cancellation request to strengthen your chargeback claim.

Most credit card companies have a 60-120 day window to file a chargeback from the date of the unauthorised charge, so act quickly if you discover ongoing billing after cancellation.

Small claims court as a final option

If Invideo has overcharged you by a significant amount and refuses to refund you, you can file a claim in small claims court in your province. Small claims court is designed for consumers seeking refunds under a certain amount (typically $5,000-$15,000 depending on your province). You don't need a lawyer for small claims court, and the process is simpler than regular court. If you win, the court will order Invideo to refund your money plus court costs.

Contact your provincial court system to learn the filing process and deadlines for your jurisdiction.

Invideo pricing and plan comparison

Understanding Invideo's pricing structure helps you assess whether the subscription is worth keeping or whether cancellation makes financial sense.

If you're paying $25-$60 monthly and you're no longer using Invideo regularly, cancelling can save you $300-$720 per year. Even if you use the platform occasionally, the free tier may meet your needs once you've downgraded from a paid plan.

Alternatives to cancellation: pause or downgrade

Before you cancel completely, consider whether pausing or downgrading might suit your situation better.

Downgrade to the free plan

Rather than cancelling entirely, you can downgrade from a paid plan to Invideo's free tier. This preserves your account, all of your existing projects, and your ability to export videos (though with watermarks). If your video production needs have temporarily decreased but you think you might return to the platform later, downgrading lets you maintain access without paying.

To downgrade, log into your account settings, navigate to your subscription section, and select the free plan option. You'll lose access to premium features immediately, but you won't lose your account or data.

Pause your subscription

Some SaaS platforms allow you to pause your subscription for a limited period (typically 30-90 days) without cancelling. During a pause, you're not charged but your account remains active. Check Invideo's account settings to see if a pause option is available. If Invideo doesn't offer a built-in pause feature, consider downgrading to the free plan instead, which achieves a similar result.

How tocancel helps you cancel with confidence

Cancelling a subscription should be straightforward, but many companies-including digital service providers-make the process deliberately complicated to discourage cancellations and protect revenue. Tocancel exists to level the playing field and ensure that you, the consumer, understand your rights and have clear, step-by-step guidance to cancel any service whenever you choose.

Tocancel has helped thousands of Canadians cancel subscriptions, dispute unauthorised charges, and recover money from companies that refused to honour cancellation requests. Whether you're cancelling Invideo or any other SaaS platform, our guides combine practical, platform-specific instructions with clear explanations of your consumer rights under Canadian law.

Your right to cancel is non-negotiable. It doesn't matter what Invideo's terms of service say; Canadian consumer protection law gives you the unconditional right to end a subscription. If a company makes cancellation difficult, refuses your request, or continues billing after you've cancelled, that's a violation of your consumer rights-and Tocancel is here to help you fight back.

Contact information for escalation and complaints

Invideo customer support and billing inquiries

If you have questions about your Invideo subscription before or after cancellation, contact Invideo's customer support through their website. Keep records of all correspondence for your files.

For cancellation by registered mail, send your letter to:

Invideo Inc.
United States Corporate Headquarters
Delaware
United States

Send your cancellation letter by registered mail with proof of delivery. Request a delivery confirmation and keep all documentation.

Canadian consumer protection resources

If Invideo refuses to cancel your subscription or continues billing you after cancellation, contact the appropriate authority in your province:

• Competition Bureau of Canada: www.competitionbureau.gc.ca - File complaints about deceptive business practices and false advertising.
• Provincial Consumer Protection Offices: Search "[your province] consumer protection office" to find contact information for your jurisdiction.
• Your credit card issuer: Contact your bank directly to dispute unauthorised charges.

Tocancel empowers you to take action confidently. You have rights, you have remedies, and you don't have to accept a "no" from a company that refuses to let you cancel. Document everything, follow the steps outlined above, and escalate to the appropriate authority if Invideo refuses to cooperate.