Cancel Invideo: The Right Way

How to cancel Invideo in new zealand and protect your subscription rights

What is Invideo and why you might want to cancel

Invideo is a cloud-based video creation platform powered by artificial intelligence, designed to help you produce professional-quality videos without advanced editing skills. The service combines AI-driven video generation, customisable templates, stock media libraries, and synthetic avatars to streamline content creation for social media, marketing, and personal projects.

The platform operates through web and mobile applications, with both free and paid subscription tiers. Paid plans unlock premium features including higher credit allowances, expanded cloud storage, access to iStock media assets, and advanced avatar options. However, if your project needs have changed, your workflow has shifted, or the monthly charge no longer aligns with your budget, you have clear legal rights to cancel your subscription under New Zealand consumer law.

At Tocancel, we recognise that subscription management can feel overwhelming. This guide walks you through cancelling Invideo step-by-step, understanding your refund eligibility, and knowing exactly what to expect after you cancel.

Common reasons to cancel Invideo

You might cancel Invideo because your short-term project has wrapped, you prefer a different video editor's interface, or you want to reduce monthly outgoings. Perhaps you've discovered a competitor offering better features for your specific use case, or you're simply not using the platform frequently enough to justify the ongoing cost.

Whatever your reason, Tocancel believes you should cancel with complete clarity and without unnecessary friction.

Understanding invideo's pricing in new zealand

Knowing your current plan and costs helps you make an informed decision about whether cancellation is the right choice.

Current subscription plans and monthly costs

Important pricing notes for new zealand users

Invideo converts all prices from USD to NZD based on current exchange rates, so your actual charge may fluctuate slightly from month to month. The company does not publish official New Zealand pricing. Always review your invoice to confirm the exact amount you're being charged each billing cycle.

If you're on an annual plan, your cancellation eligibility for a refund depends on how long you've held the subscription and how much you've used the service. We cover refund rules in detail below.

How to cancel your Invideo subscription online

The quickest and most secure way to cancel Invideo is through your account settings on the web platform, which creates an immediate digital record of your request.

Step-by-step cancellation process

1. Log in to your Invideo account at the official website using your registered email and password.
   • If you've forgotten your password, click the "Forgot password" link and follow the reset email instructions.
2. Locate your profile icon or account menu, usually positioned in the top right corner of the screen.
   • Click it to open your account dropdown menu.
3. Select "Subscription" or "Billing" from the menu options.
   • You will see your active plan, next billing date, and payment history.
4. Click the "Cancel subscription" or "Cancel plan" button next to your active subscription.
   • A confirmation popup will appear asking you to verify your cancellation.
   • Read this dialog carefully to ensure you're selecting the actual cancel option, not a pause or suspension option.
5. Select your reason for cancellation from the dropdown menu if prompted.
   • This feedback helps Invideo improve, but your cancellation will proceed regardless of which reason you choose.
6. Click the final "Confirm cancellation" button to complete the process.
   • You should receive an immediate on-screen confirmation and a cancellation email within minutes.
   • Save or screenshot this email as proof of your cancellation request.

Your cancellation takes effect immediately, and your access will end at the close of your current billing period or subscription term.

If you cannot find the cancellation option

In rare cases, the subscription settings may not display a visible cancel button. Contact Invideo's support team via the help section on their platform or through their website contact form. Explain that you wish to cancel your subscription and provide your account email address. Support should respond within 24 to 48 hours with cancellation instructions or process your cancellation directly.

Understanding your refund rights under new zealand law

Your right to a refund depends on the Consumer Guarantees Act 1993, which protects all consumers purchasing goods and services in New Zealand.

Your legal position on refunds

The Consumer Guarantees Act states that services must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Invideo has failed to meet these standards, or if you cancel within a certain period of subscription, you may be entitled to a refund. Monthly subscriptions cancelled within 14 days of purchase generally qualify for a full refund if the service has not been substantially used. Annual subscriptions have similar protections, though refund eligibility depends on how long you have held the plan.

If you purchased your Invideo subscription using a credit or debit card, and Invideo refuses a valid refund claim, you can dispute the charge through your bank under the Dispute Resolution Scheme, at no cost to you.

When you qualify for a refund

You are most likely to receive a refund if you cancel within 14 days of your first charge and have not materially used the service. This is a standard consumer protection window under New Zealand law. If you cancel after 14 days, your refund entitlement depends on whether the service failed to meet acceptable standards or was unfit for purpose. For annual plans, you may negotiate a pro-rata refund if you cancel early, though this is not guaranteed.

Contact Invideo's support team immediately after cancellation if you believe you are entitled to a refund. Provide them with your order date, the reason for cancellation, and evidence of limited use. If Invideo refuses your refund request without justification, you can escalate the complaint to the Commerce Commission, New Zealand's consumer protection authority.

How to request a refund from Invideo

After you cancel, email Invideo's support team at their help portal or contact address and clearly state: your account email, the cancellation date, your plan level, and the reason you believe a refund is justified. Keep a copy of this email and any responses you receive. If Invideo does not respond within 5 working days, or if they refuse your claim without explanation, contact the Commerce Commission via their online complaint form at www.comcom.govt.nz.

The Commerce Commission investigates breaches of consumer law and can compel companies to refund consumers if they find evidence of unfair conduct or service failures.

What happens after you cancel Invideo

Knowing what to expect once your cancellation is processed helps you plan your next steps.

Timeline of access after cancellation

When you cancel Invideo, your access continues until the end of your current billing cycle. If you cancel on the 15th of the month and your next billing date is the 1st of the following month, you retain full access until that date. After your billing period ends, you lose access to all premium features and content storage. The platform will display a message indicating that your plan has expired, though your account profile remains visible to you.

If you have ongoing projects or videos stored in your Invideo account, download or export them before your final billing date ends. After your plan expires, Invideo may delete stored content after a grace period, typically 30 days, so act quickly.

Retaining your content after cancellation

Before your cancellation takes effect, log into Invideo and download any videos, project files, or content you want to keep. Most modern video platforms allow you to export videos in standard formats like MP4. Save these files to your computer or cloud storage service such as Google Drive, OneDrive, or Dropbox so you retain permanent access regardless of your subscription status.

After your access expires, contact Invideo's support team if you need help retrieving stored content. They can often assist with data requests, though they may charge a fee if your account has been inactive for an extended period.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially if billing issues are involved. Learning from common pitfalls helps you avoid unnecessary delays or disputes.

Mistake 1: confusing pause with cancellation

Some platforms allow you to "pause" a subscription rather than cancel it outright. Pausing temporarily stops charges but keeps your account active. If you select pause instead of cancel, you will resume billing automatically when the pause period ends. Always confirm you are selecting the permanent cancellation option, not a temporary pause.

Mistake 2: not downloading your content first

Once your subscription expires, Invideo may delete videos and project files you have stored on their servers. If you need these assets, download them before your cancellation takes effect. This is not Invideo's legal obligation-they are not a permanent archive service-so the responsibility falls on you to export your work.

Mistake 3: cancelling without documenting the request

If you cancel through the website, take a screenshot of the confirmation screen and save the cancellation email Invideo sends you. If you contact support to cancel, keep a copy of your email and their response. This documentation protects you if a billing dispute arises or if Invideo claims they never received your cancellation request. At Tocancel, we recommend keeping all cancellation records for at least 12 months.

Mistake 4: not checking your next billing date before cancelling

Confirm the exact date your next charge is due before you submit your cancellation. If your billing date is in 2 days, you may be charged again before the cancellation takes effect. In that case, you can request a refund for the duplicate charge immediately after it appears on your statement. Contact your bank if Invideo does not refund the charge within 5 working days.

Deciding whether to cancel Invideo

Before you commit to cancellation, consider whether the service still meets your needs or whether an alternative could save you money.

Reasons to keep your Invideo subscription

You should keep Invideo if you produce videos regularly, rely on the AI-generation features for content creation, or use the iStock media library frequently. The platform is particularly valuable if your team collaborates on video projects or if you need templates and avatars for marketing content. If you've already built a library of custom templates or projects in Invideo, switching platforms may require duplicating that work.

Reasons to cancel Invideo

Cancel if you no longer produce video content, if the monthly cost exceeds your budget, or if you've found a competitor with better features for your specific workflow. If Invideo's AI output does not match your quality standards, or if you prefer the editing controls offered by Adobe Premiere, DaVinci Resolve, or CapCut, cancellation makes sense. Equally, if you're using only the free tier and never upgrade, there is no financial reason to maintain a paid account.

Tocancel's cancellation checklist

Before you submit your cancellation, work through this checklist to ensure you're fully prepared.

Alternative video creation tools to consider

If you're cancelling Invideo because it does not meet your needs, these platforms offer similar features at different price points.

Your consumer rights in new zealand

New Zealand's consumer protection framework gives you enforceable rights whenever you purchase a service, including software subscriptions.

The consumer guarantees act 1993

The Consumer Guarantees Act protects you by requiring that all services sold to consumers must be of acceptable quality, fit for the purpose for which they are supplied, and delivered with reasonable care and skill. If Invideo fails to meet these standards, you have the right to request a remedy, including cancellation and a full refund. This protection applies regardless of whether you signed a contract or agreed to terms and conditions.

Invideo cannot override these rights by hiding cancellation options, charging a termination fee, or refusing to process your cancellation request. If the company makes cancellation deliberately difficult, that conduct may itself breach consumer law.

The fair trading act 2020

The Fair Trading Act prevents businesses from engaging in misleading, deceptive, or unfair conduct. If Invideo misrepresented its features, concealed refund eligibility, or made cancellation unreasonably difficult, you can file a complaint with the Commerce Commission. The Commission has the authority to investigate, compel refunds, and impose penalties on companies that breach fair trading obligations.

Your dispute resolution options

If Invideo refuses to cancel your account or process a refund you believe you are entitled to, follow this escalation path. First, request cancellation and any refund in writing via email, outlining your Consumer Guarantees Act rights. If Invideo does not respond within 5 working days, or if they refuse your claim, contact the Commerce Commission via their online complaint form. You do not need a lawyer, and there is no cost to file a complaint. The Commerce Commission investigates breaches of consumer law and can compel companies to compensate you if they find evidence of unfair conduct.

Contacting Invideo support

If you experience issues cancelling through the website or have questions about your refund entitlement, reach out to Invideo's support team directly.

Support contact methods

Invideo operates primarily through online support channels. Log into your account and access the help or support section from the main menu. Submit a support ticket describing your cancellation request or refund query. You can also contact Invideo through their website contact form, available from their main homepage. Response times typically range from 24 to 48 hours during business days.

Note that Invideo's corporate headquarters is located in the United States, so you may experience slight delays if you contact them outside US business hours. Regardless of the time zone, all communications should be in English, and Invideo's support team is trained to handle inquiries from New Zealand customers.

Cancelling your Invideo subscription with tocancel

Cancelling a subscription should not be a complicated process, yet many companies make it deliberately difficult to retain customers or force surprise charges. Tocancel exists to empower you with clear, step-by-step guidance and to remind you of your legal rights whenever you encounter unfair cancellation practices.

This guide has walked you through cancelling Invideo, understanding your refund eligibility under New Zealand consumer law, and knowing exactly what to expect after your cancellation takes effect. You now understand that you have clear legal rights under the Consumer Guarantees Act 1993, and that if Invideo refuses a valid refund claim, you can escalate the matter to the Commerce Commission at no cost.

Before you cancel, download your content, note your billing date, and take screenshots of your cancellation confirmation. If you encounter any resistance from Invideo, or if they charge you after you have cancelled, contact the Commerce Commission and describe the breach. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, understand their rights, and recover funds they should never have been charged. Your cancellation should be straightforward, guilt-free, and final.