Cancel Invideo: The Right Way

How to cancel InVideo in australia: your complete guide

What is InVideo and why you might want to cancel

InVideo is a cloud-based video creation platform that combines templates, stock media and artificial intelligence to help you produce short-form and longer videos for social media, advertising and presentations. The service offers two main products: InVideo AI (an AI-first editor) and InVideo Studio (the original editor). Both operate on a credit and quota model, meaning you consume credits with each export, AI generation and stock asset download.

InVideo publishes tiered subscription plans with monthly and yearly billing options, as well as a free tier featuring watermarked exports and limited weekly quotas. Your credits and quotas reset each billing cycle and do not roll over to the next month. Common reasons Australian users cancel InVideo include unused quotas that disappear each cycle, unexpected renewal charges, or realising that a competitor or the free tier suits their workflow better. At Tocancel, we help thousands of consumers understand their cancellation rights and take confident action-InVideo is no exception.

Understanding InVideo's billing structure before you cancel

Your monthly generation credits, export quotas and stock asset access all reset on your billing date and do not carry forward. If you cancel mid-cycle, you lose any unused credits for that month. InVideo's terms classify credits as non-refundable, which directly affects your refund eligibility after cancellation. Therefore, it is important to use or export any projects before your subscription lapses.

If you purchased your InVideo plan through an app store-Apple App Store or Google Play-your cancellation path and refund rights are governed by that app store's own policies, not InVideo's terms. This distinction is critical: web purchases and app store purchases have different cancellation procedures and refund windows. Your legal protections depend on where you bought the plan.

What you should do before cancelling InVideo

Log into your InVideo account and note your current plan tier, next billing date and remaining credits. Export or save any projects you want to keep, because your access to paid editing features ends immediately when your subscription lapses. If you are on a yearly plan and paid upfront, your refund eligibility is narrower and you may have only a limited window to request a refund. Tocancel recommends you review your invoice to confirm the exact amount you paid and understand the billing terms that apply to your purchase.

InVideo pricing in australia

InVideo lists prices in US dollars on its website, but you will be charged in Australian dollars at the prevailing exchange rate.

Note: These AUD conversions are approximate based on the exchange rate at the time of publication (roughly A$1.49 per US$1). Exchange rates fluctuate daily, so your actual charge will depend on the rate applied on your billing date.

Your consumer rights under australian law

When you buy a subscription service in Australia, you are protected by the Australian Consumer Law (part of the Competition and Consumer Act 2010). This law gives you rights that no company can take away, no matter what their terms say.

Your legal position as an australian consumer

Under the Australian Consumer Law, services must be provided with due care and skill, and must be fit for purpose. If InVideo fails to deliver the service it promises-for example, the editor is persistently unavailable, or features do not work as described-you have the right to demand a refund or compensation. The Australian Competition and Consumer Commission (ACCC) enforces these rights and investigates complaints about unfair contract terms or misleading practices.

You also have the right to cancel most online services within a reasonable time if the service is defective. If InVideo charged you for a service you did not receive, or if the service was substantially different from what was advertised, you can request a refund. This right exists even if InVideo's terms say credits are non-refundable.

When you have a right to a refund

You have a right to pursue a refund in the following situations: the service was not provided with due care and skill; the service was not fit for the purpose you made known to InVideo; the service was not delivered as promised in the product description; you were charged without your informed consent; or InVideo engaged in misleading or deceptive conduct when you purchased.

You do not have an automatic right to a refund simply because you changed your mind or stopped using the service. However, if InVideo's refund policy is unreasonably harsh-for example, refusing all refunds for a defective service-you may challenge that term under the Australian Consumer Law's unfair contract term provisions. The ACCC website (accc.gov.au) contains detailed guidance on your rights and how to lodge a complaint.

How to cancel InVideo on the website

Cancelling your InVideo subscription via the web platform takes under five minutes if you follow these steps in order.

1. Log into your InVideo account using your email and password.
   • Visit the InVideo website and click 'Log in' at the top right.
   • Enter your registered email address and password, then click 'Sign in'.
2. Navigate to your account settings and subscription page.
   • Click your profile icon or avatar in the top right corner of the dashboard.
   • Select 'Subscription' or 'Billing' from the dropdown menu.
3. Locate the 'Cancel subscription' option on the subscription page.
   • You will see your current plan, next billing date and remaining quota details.
   • Look for a button or link labeled 'Cancel subscription' or 'Cancel plan'.
   • Click it to proceed to the cancellation form.
4. Confirm your cancellation by selecting 'Yes, cancel' or 'Confirm cancellation'.
   • InVideo will ask you to confirm that you want to proceed. Select 'Yes' to confirm.
   • You may be asked to select a reason for cancellation (optional feedback).
5. Complete the cancellation form with your details (if required).
   • Some accounts may require you to verify your email or answer a security question.
   • Ensure you use the same email address linked to your account.
6. Receive a cancellation confirmation email.
   • InVideo will send you a confirmation email to your registered address.
   • Keep this email as proof of cancellation in case of billing disputes.
   • Your payment method (credit or debit card) will be removed from the account.

Key point: Your subscription remains active and billing continues until the end of your current billing cycle. After that date, your account automatically downgrades to the free plan with watermarks and limited quotas.

How to cancel InVideo through the app

If you use InVideo on iOS or Android, the cancellation process differs depending on which app store you used to purchase your subscription.

Cancel on apple app store (iOS)

Apple manages subscriptions for all apps on the App Store, so you cancel through your Apple account, not through InVideo directly.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the 'Apps' or 'Featured' tab at the bottom of the screen.
2. Go to your Apple account profile.
   • Tap your profile icon in the top right corner.
   • Tap 'Subscriptions'.
3. Find InVideo in your active subscriptions list.
   • Scroll through your subscriptions and locate 'InVideo'.
   • Tap it to open the subscription details page.
4. Select 'Cancel subscription'.
   • Tap the 'Cancel Subscription' button or link.
   • Apple will ask you to confirm the cancellation.
5. Confirm your cancellation.
   • Tap 'Confirm' or 'Yes' when prompted.
   • You will receive a confirmation message on screen.
6. Check your email for Apple's cancellation receipt.
   • Apple will send a confirmation email to your Apple ID address.
   • Your access continues until the end of your current billing period.

Cancel on google play (Android)

Google Play manages Android subscriptions, so you cancel through your Google Play account settings.

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
   • Tap 'Manage your Google Play account'.
2. Go to the 'Subscriptions' tab.
   • Tap 'Subscriptions' at the top of the screen.
3. Locate and tap InVideo.
   • Find 'InVideo' in your active subscriptions list.
   • Tap it to open the subscription page.
4. Select 'Cancel subscription'.
   • Tap the 'Cancel subscription' button.
5. Confirm the cancellation and select your reason (optional).
   • Google will prompt you to confirm; tap 'Yes' or 'OK'.
   • You may be asked why you are cancelling (this is voluntary).
6. Wait for the confirmation email from Google Play.
   • Google will email you a receipt confirming the cancellation.
   • Your subscription remains active until your billing date.

Understanding your refund options

InVideo's refund policy is restrictive, but you may have legal grounds to request a refund depending on your situation and where you purchased.

Refunds for monthly subscriptions

If you purchased a monthly plan directly from InVideo's website and you cancel before your next billing date, InVideo will not charge you further. However, you will not receive a refund for the current month you have already paid, because InVideo considers the service to have been delivered (your credits have been allocated). This is standard practice for most software services and is generally consistent with consumer law, which does not require refunds for services you have already received.

In practice, this means: if you purchased on 1 September and cancel on 15 September, you lose access to your remaining credits on 1 October, but you will not be refunded for September's charge.

Refunds for yearly subscriptions

Yearly subscriptions have stricter refund rules. InVideo typically allows cancellation within 14 days of purchase with a refund, but this window is narrow. If you paid for a full year upfront and cancel after 14 days, you generally forfeit the refund, though some jurisdictions (including Australia) may entitle you to a cooling-off period depending on how the service was sold. If you signed up without clear information about the non-refundable credit policy, you may have grounds to request a refund under misleading conduct provisions.

Refunds for app store purchases

If you purchased through Apple App Store or Google Play, you must request refunds through the app store, not InVideo. Apple offers up to 90 days for refund requests on some subscriptions, while Google Play typically allows refund requests within 48 hours of purchase. After these windows, refunds are at the discretion of the app store. Contact Apple Support or Google Play support directly with proof of your transaction and a reason for the refund.

Requesting a refund from InVideo

Even if InVideo's standard policy denies refunds, you can request one in writing if you believe the service was defective or you were misled. Send an email to InVideo's support team (via their help site or support contact) with your order number, purchase date, the amount you paid and a clear explanation of why you believe you deserve a refund. Reference the Australian Consumer Law if the service was not fit for purpose or was not provided with due care and skill. Tocancel advises you to keep copies of all correspondence in case you need to escalate to the ACCC.

What happens after you cancel

Cancelling InVideo does not instantly erase your account, but it does trigger a series of changes you should understand.

During the remaining billing cycle

After you submit your cancellation, your subscription remains fully active until the end of your current billing period. If you cancelled on 15 September and your billing date is 1 October, you keep full access to your plan features, quotas and credits until 30 September. You can continue to export videos, download stock media and use all paid features. Your payment method will be removed from your account immediately, so no further charges will be processed.

At the end of your billing cycle

On your next billing date, your account automatically downgrades to InVideo's free plan. You will no longer have access to priority support, higher export quotas or stock asset downloads. Your remaining paid credits will expire and be lost. All future exports will include InVideo's watermark unless you upgrade to a paid plan again.

Preserving your projects

Your saved projects and drafts will remain in your account after you downgrade to the free plan, but you will not be able to export them without a paid subscription (unless you upgrade again). Therefore, export any completed videos before your billing cycle ends. Once exported, those video files are yours to keep and share, regardless of whether you have an active subscription.

Common mistakes when cancelling InVideo

Cancelling a subscription can feel stressful, and many people make avoidable mistakes that cost them time, money or access to their files. Here are the pitfalls to avoid.

Not exporting your projects before the billing cycle ends

The most frequent error is delaying the export of finished videos until after the subscription has downgraded. Once you lose access to your paid plan, you cannot export projects unless you re-subscribe. This means spending money on a new subscription just to download files you already created. Before you cancel, log in, find every project you care about and export it to your device or cloud storage. This takes 10 minutes and saves you a future headache.

Confusing monthly and yearly billing windows

If you are on a yearly plan, your refund window may be much tighter than you think. Many users assume they can get a refund at any time, only to discover that InVideo's policy limits refunds to the first 14 days. If you purchased a year ago and cancel now, you will not qualify for a refund under InVideo's standard terms. Check your invoice to see your purchase date and plan type before cancelling.

Cancelling through the wrong channel

If you subscribed via Apple App Store or Google Play, do not try to cancel through the InVideo website-it will not work. Your cancellation must go through the app store's own system. Conversely, if you signed up on the InVideo website, cancelling through an app will not cancel your web subscription. Confirm where you purchased before you start the cancellation process.

Not keeping your cancellation confirmation email

InVideo sends a confirmation email when you cancel, and you should save it. If a charge appears on your credit card statement after cancellation, this email is proof that you cancelled and InVideo may have made a billing error. Without it, disputing the charge becomes harder. Archive the email or take a screenshot.

Checklist before you cancel InVideo

Use this checklist to ensure you have completed all steps before cancelling.

Comparing InVideo with alternatives

If you are cancelling InVideo because it no longer suits your needs, you may want to know how it compares to similar video creation platforms.

Before switching, consider what features you actually use in InVideo. If you only create short social media clips, CapCut or Canva may save you money. If you need professional-grade editing, DaVinci Resolve offers excellent value. Tocancel recommends trying a competitor's free tier first to confirm it meets your workflow before cancelling your InVideo subscription.

How to lodge a complaint if InVideo refuses to cooperate

If InVideo does not respond to your cancellation request, ignores your refund claim or continues to charge you after you cancel, you have formal remedies under Australian consumer law.

Contact InVideo's support team first

Send a written email (not a chat message) to InVideo's support team with your account details, order number, a clear description of the problem and what resolution you want (refund, cancellation confirmation or reversal of charges). Give InVideo 14 days to respond. Keep copies of all emails. If the company provides only a canned response or does not address your concern, escalate to the ACCC.

Lodge a complaint with the ACCC

The Australian Competition and Consumer Commission investigates consumer complaints about unfair practices, misleading conduct and breaches of consumer law. You can lodge a complaint online at the ACCC's website (accc.gov.au) or call their hotline. You will need your order confirmation, correspondence with InVideo, bank statements showing charges, and a summary of what happened. The ACCC does not directly refund you, but it investigates InVideo's conduct and can take enforcement action if the company has broken the law.

Dispute the charge with your bank

If InVideo continues to charge your credit or debit card after you cancelled, contact your bank and request a chargeback or dispute (also called a reversal). Provide your bank with proof of cancellation (your confirmation email) and evidence that the charge was unauthorised. Most banks will reverse the charge within 30 days if you can show you cancelled. This is a separate process from requesting a refund from InVideo.

Your next step: cancel with confidence

Cancelling a subscription service can feel like you are breaking a contract, but you have every right to do so-and Australian consumer law protects you if something goes wrong. You now understand how InVideo's billing works, where your refund rights begin and end, and exactly how to cancel through the website or your app store. Before you submit your cancellation, export your projects, check your plan type and save your confirmation email. If InVideo refuses to cooperate or continues charging you after cancellation, the ACCC has your back.

At Tocancel, we have helped thousands of Australian consumers cancel unwanted subscriptions and recover refunds when companies have overstepped. Whether you are leaving InVideo for a cheaper alternative, a platform with better features or simply because you no longer need it, you can cancel today knowing your rights are protected. Take action now: log into your account, complete the cancellation process using the steps in this guide, and move on to a video creation tool that actually works for you.

InVideo Australia cancellation address: Support requests can be submitted via the InVideo help centre at help.invideo.io or through your account settings. For ACCC complaints, visit accc.gov.au or call 1300 302 502.