Cancel Myprotein: The Right Way

How to cancel your Myprotein subscription and reclaim your money

Why you might want to cancel Myprotein

Myprotein is an international sports nutrition retailer that ships protein powders, vitamins, fitness snacks and wellness products to Canadian customers through its Canada-specific storefront. You may have placed a one-time order, set up recurring shipments, or purchased through the mobile app. When your circumstances change, your fitness goals shift, or you simply need to pause deliveries, you have clear cancellation options available to you. Tocancel has helped thousands of Canadian consumers navigate these processes with confidence.

Understanding what you're cancelling

Before you take action, identify exactly what you need to cancel. Are you stopping a single order that hasn't shipped yet? Pausing a recurring subscription? Or returning a product after delivery? Your answer determines which cancellation method you use and whether you qualify for a full refund. Gather your order confirmation email and payment receipt now so you have proof of purchase when you need it.

Why timing matters for your refund

Speed directly affects your refund outcome. If you cancel while your order is still in warehouse processing, you can stop the shipment entirely and receive a full refund to your original payment method. Once Myprotein has packed and shipped your order, your options narrow, and you'll follow the returns process instead. The sooner you act, the simpler your cancellation becomes.

Your consumer rights in canada under federal and provincial law

Canadian consumer protection law grants you specific rights when buying online from retailers like Myprotein, and understanding these rights empowers you to stand firm if the company resists your request.

Distance sales and the cooling-off period

Canada's Competition Act and provincial consumer protection legislation recognize distance sales (online purchases) as a distinct category with special protections. While Myprotein does not prominently advertise a cooling-off period on its Canadian website, most provinces including Ontario, British Columbia, and Alberta provide statutory rights to cancel within 14 days of receiving goods, even if you've simply changed your mind. Your legal position is clear: you have the right to cancel distance purchases within this period in most Canadian provinces. Ontario residents can reference the Consumer Protection Act; British Columbia customers should consult the Business Practices and Consumer Protection Act; Alberta residents can review the Fair Trading Act. Tocancel recommends you check your specific provincial legislation to confirm your exact rights.

What your provincial law means for Myprotein cancellations

If Myprotein refuses to honour your cancellation request and your province recognizes a statutory cooling-off period, you possess a legal lever you can use. You can cite your provincial consumer protection law when you escalate your complaint to Myprotein's customer service or to your provincial consumer protection office. Document everything: your order number, the date you requested cancellation, the date you received the goods, and every email exchange. This paper trail protects you if the dispute escalates further.

How to cancel your Myprotein account and orders

Myprotein operates across multiple platforms, and each cancellation route differs slightly depending on where you purchased.

Cancelling orders on ca.myprotein.com

Most Canadian customers purchase directly from the Myprotein Canada website, making this the fastest and most transparent cancellation method.

1. Log in to your account at ca.myprotein.com using your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email reset link.
2. Navigate to the "My Account" section in the top right corner of the website menu.
   • Look for "Orders" or "Order History" in the dropdown menu.
3. Select the order you wish to cancel from your order list.
   • Verify the order status: if it shows "Processing" or "Pending," you can cancel and receive a full refund.
   • If the status shows "Shipped," you'll need to follow the returns process instead.
4. Click the "Cancel Order" button (or similar option) on the order details page.
   • Myprotein will ask you to confirm your cancellation and may request a reason.
5. Confirm your cancellation when prompted.
   • You will receive an email confirmation within minutes confirming the cancellation.
   • Check your spam or promotions folder if you don't see it in your inbox within 5 minutes.
6. Verify your refund status in your account dashboard.
   • Refunds typically appear in your original payment method within 5-10 business days.
   • Keep the cancellation confirmation email for your records.

Cancelling recurring subscriptions or auto-shipments

If you set up recurring deliveries or auto-ship options with Myprotein, you must cancel the subscription separately from any one-time orders.

1. Log in to ca.myprotein.com and navigate to "My Account."
   • Look for "Subscriptions" or "Auto-Shipment" options in the account menu.
2. Find your active subscription in the list.
   • The page will show your subscription frequency (weekly, bi-weekly, monthly) and next delivery date.
3. Click "Manage Subscription" or "Cancel Subscription" next to your subscription.
   • Myprotein may offer you options to pause or skip your next shipment instead of cancelling.
   • Select "Cancel Subscription" if you want to stop all future shipments permanently.
4. Confirm your cancellation and choose a reason if requested.
   • Common reasons include "Cost," "Product not as expected," or "No longer needed."
   • Providing feedback helps Myprotein improve, but it's optional.
5. Save your cancellation confirmation email.
   • This email serves as proof that you cancelled on a specific date.
   • If you're charged again after cancellation, use this email as evidence of your request.

Cancelling via phone or live chat

If you prefer speaking to a representative, Myprotein offers phone and chat support for Canadian customers.

1. Visit ca.myprotein.com and scroll to the bottom of the page to find contact information.
   • Look for a "Contact Us" link or chat widget on the website.
2. Select your preferred contact method: phone, email, or live chat.
   • Phone lines are typically open Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.
   • Live chat is often available during business hours and responds within minutes.
3. Have your order number and account email ready when you contact them.
   • This speeds up the process and ensures the representative accesses your correct account.
4. Explain clearly that you want to cancel your order or subscription.
   • State whether this is a one-time order or recurring subscription.
   • Ask the representative to confirm the cancellation in writing via email.
5. Request a cancellation confirmation number or email.
   • This documentation protects you if issues arise later.
   • Save this confirmation for your records.

Understanding myprotein's refund and return policies

Myprotein's refund timeline depends on when you cancel relative to your order's shipment status.

Refunds for cancelled orders (pre-shipment)

If you cancel an order before Myprotein ships it, you receive a full refund to your original payment method. The refund process typically takes 5-10 business days from the cancellation date. In some cases, your bank or credit card issuer may take an additional 1-3 business days to post the credit to your account. Tocancel advises you to monitor your account during this window and contact Myprotein immediately if the refund doesn't appear after 10 business days.

Returns and refunds for shipped orders

Once your order ships, you enter the returns process rather than cancellation. Myprotein typically allows returns within 30 days of delivery for unopened products in original condition. You must initiate a return through your account, pay for return shipping, and wait for Myprotein to receive and inspect the items before issuing a refund. Return shipping costs are your responsibility unless the items arrived damaged or defective. This process takes significantly longer than pre-shipment cancellation, so acting quickly is crucial.

Subscription refunds and prorated charges

If you cancel a recurring subscription, you stop all future charges immediately. However, if your subscription already billed for the next cycle before you cancelled, you may not receive a refund for that charge unless Myprotein has a specific policy allowing prorated refunds. Contact customer service to clarify your subscription billing date and whether you qualify for a partial refund. Tocancel recommends cancelling at least 2-3 days before your next billing date to avoid unexpected charges.

Common mistakes to avoid when cancelling Myprotein

Cancelling feels frustrating when you're uncertain about the process, but these common errors can delay your refund or create unnecessary complications.

Delaying your cancellation

Many customers wait too long hoping their order won't ship, then discover it's already been dispatched. Once an order leaves the warehouse, you lose the option for immediate cancellation and must return the items instead. Act within hours of deciding to cancel, not days.

Cancelling without documenting your request

If you cancel via phone or chat without requesting a written confirmation, you have no proof that you submitted your request. Always ask for a cancellation confirmation number or email. Save every message, confirmation, and receipt related to your cancellation. If Myprotein charges you again, your documentation becomes essential evidence.

Confusing "Pause" with "Cancel"

Myprotein's system allows you to pause subscriptions temporarily (skip the next shipment) or pause indefinitely. Pausing does not cancel your subscription; it merely delays the next shipment. If you want to stop all future charges permanently, you must select "Cancel Subscription," not "Pause Subscription." Tocancel has seen customers pause their subscriptions thinking they cancelled, then discover unexpected charges weeks later.

Ignoring your provincial cooling-off rights

If Myprotein refuses to cancel or refund your order and you fall within your province's cooling-off period, escalate your complaint to your provincial consumer protection office instead of giving up. Many consumers don't realize they have legal backing for their cancellation requests. Your provincial authority can apply pressure on the retailer that customer service alone cannot.

What happens after you cancel with Myprotein

Cancelling your Myprotein account or orders creates several outcomes, and knowing what to expect helps you stay in control.

Your refund arrives

After cancellation, you'll see the refund appear in your original payment method within 5-10 business days. If you paid by credit or debit card, your bank processes the credit on their own timeline, which may add another 1-3 days. If you don't see the refund after 10 business days, contact Myprotein's customer service with your cancellation confirmation number and ask them to verify the refund status on their end.

You remain on myprotein's mailing list

Cancelling your order or subscription does not automatically remove you from Myprotein's email marketing list. You'll continue receiving promotional emails unless you unsubscribe separately. Scroll to the bottom of any Myprotein email and click "Unsubscribe" to remove yourself. Alternatively, log into your account, navigate to "Preferences" or "Email Settings," and disable promotional communications.

Your account remains active

Cancelling orders does not delete your Myprotein account. Your account, saved payment methods, and order history remain intact. If you want to delete your account entirely, you must submit a separate data deletion request. Contact Myprotein's customer service and request account deletion; they'll walk you through the process. Note that this action is typically permanent and cannot be undone.

Pricing and subscription cost comparison

Understanding what you were paying helps you identify whether cancelling was the right financial decision.

How to escalate if Myprotein refuses to cancel or refund

If Myprotein's customer service denies your cancellation or refund request, you have legal remedies available under Canadian consumer protection law.

Document everything and contact again

Start by sending a formal written request to Myprotein's customer service, citing your order number, cancellation date, and relevant provincial consumer protection law. For example, Ontario customers should reference section 20 of the Consumer Protection Act, which grants a 14-day cancellation right for distance sales. Keep copies of all correspondence.

Escalate to your provincial consumer protection office

If Myprotein does not respond within 7 days or refuses your request, file a complaint with your provincial consumer protection authority. Each province administers its own office: Ontario has the Consumer Protection Branch, British Columbia has the Office of the Registrar of Mortgage Brokerages (under Consumer Protection BC), and Alberta has Fair Trading. Tocancel recommends filing your complaint online; include your cancellation confirmation, all emails, and a clear summary of your dispute. These agencies have enforcement power and can compel retailers to comply with consumer protection law.

Consider a chargeback with your bank

If Myprotein charged you after you cancelled and the company refuses to refund, contact your bank or credit card company and request a chargeback. A chargeback reverses the transaction while your bank investigates. Provide your cancellation confirmation and all documentation showing you requested the cancellation. Your bank will contact Myprotein, and if the company cannot prove you authorized the charge, the chargeback succeeds and the money returns to your account.

Checklist before and after cancelling Myprotein

Use this checklist to ensure you don't miss any critical steps during your cancellation.

Contact information and next steps

If you need to reach Myprotein directly, use these official contact channels for Canadian customers.

Myprotein canada contact details

You can contact Myprotein through multiple channels:

• Website: ca.myprotein.com (Contact Us link at footer)
• Email: Check your order confirmation for the Myprotein support email address specific to Canada
• Phone: Available during business hours; visit the website for current phone numbers
• Live chat: Typically available on weekdays during business hours
• Social media: Myprotein Canada on Facebook and Instagram may assist with account issues

Escalation contacts if Myprotein doesn't respond

If Myprotein refuses to cancel or refund, contact your provincial consumer protection office:

• Ontario: Consumer Protection Ontario (ontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Enforcement (fairtrading.alberta.ca)
• Other provinces: Search your provincial government website for "consumer protection" or "consumer rights"

Tocancel has helped thousands of Canadian consumers cancel Myprotein subscriptions and recover refunds by following these steps and standing firm on their consumer rights. Your cancellation request is legitimate, your provincial law backs you up, and you have multiple escalation paths if the company resists. Act quickly on pre-shipment orders, document every communication, and don't hesitate to escalate to your provincial authority if needed. You have the power to cancel and reclaim your money.