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Cancel Relaxium: The Right Way
Need to cancel Relaxium? Our step-by-step guide helps you navigate the process easily. Tocancel rating: 4.8/5. Start your cancellation today!
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How to cancel Relaxium and get your refund in canada
Why you might cancel Relaxium and what you should know first
Relaxium is a line of dietary supplements designed to support sleep, relaxation and stress relief. The company sells capsules, quick-melt tablets and multi-bottle bundles through its official website and Canadian retailers including Ubuy and RoomBox. Many customers purchase Relaxium through subscription plans or trial offers that renew automatically each month, and that's where cancellation becomes critical to your wallet.
You may want to cancel for several reasons: the product doesn't deliver the results you expected, you've found a better alternative, you're experiencing unwanted side effects, or you simply want to stop the automatic charges from hitting your credit card. Whatever your reason, you have consumer rights in Canada that protect you, and Tocancel is here to walk you through the exact steps to cancel without frustration or delay.
Understanding your Relaxium purchase type
Before you cancel, identify where you bought Relaxium. Direct purchases through the official Relaxium website are handled by Relaxium's customer service team. If you bought through Apple App Store or Google Play, your subscription is billed by Apple or Google, not Relaxium directly. If you purchased a one-time bottle from a third-party retailer like Ubuy Canada or RoomBox, there's no subscription to cancel because you made a one-time purchase. Check your email receipts or credit card statements to confirm your purchase channel and avoid cancelling the wrong account.
When cancellation matters most
Cancellation is most urgent if you're in a trial period. Relaxium's trial-to-subscription offers (such as a 14-day trial) convert automatically to a paid subscription unless you cancel before the trial ends. If you miss the trial deadline, you'll be charged full price and may be required to return a bottle with a Return Merchandise Authorization (RMA) number to qualify for a refund. The sooner you act, the easier your cancellation becomes.
Your consumer rights under canadian law
Canada's Consumer Protection Act and provincial consumer protection legislation give you strong cancellation rights, especially for trial offers and automatic renewals.
Trial period and cooling-off rights
Under federal and provincial consumer protection laws, trial offers must allow you to cancel before charges begin. Many provinces (including Ontario, British Columbia and Alberta) grant a 14-day cancellation window after purchase, during which you can return products for a full refund. Relaxium's stated 30-day money-back guarantee aligns with these protections, but your statutory rights may be broader. If Relaxium refuses to honour a cancellation within the trial period or within 14 days of delivery, you have grounds to escalate to your provincial consumer protection authority. Your legal position is clear: trial offers must be easy to cancel, and the company cannot lock you into paying unless you actively agreed to those terms.
Automatic renewal disclosures
If you signed up for an automatic renewal subscription, Relaxium must have clearly disclosed the terms before charging you. The company must also provide a simple cancellation mechanism that is not buried in terms and conditions. If you cannot find a clear cancellation method on the website or in your account settings, that itself is a violation of consumer law, and you should report it to your provincial regulator. Tocancel encourages you to take screenshots of the cancellation process (or lack thereof) as evidence if you need to file a complaint later.
Refund entitlements under consumer protection law
You're entitled to a refund if you cancel within the trial period, within 14 days of delivery, or within any advertised money-back guarantee window (Relaxium advertises 30 days and sometimes 90 days). If Relaxium requires you to return a bottle, they must cover return shipping, or you can deduct the cost from your refund. This means you should never pay out-of-pocket to return a product if you're within the refund window. Document everything: keep your order confirmation, delivery date, cancellation request and any return shipping labels or RMA numbers.
How to cancel Relaxium by purchase channel
Your cancellation steps depend on where you bought Relaxium; follow the method that matches your purchase channel.
Cancel a direct Relaxium subscription (official website)
If you ordered directly from Relaxium's website, you have two cancellation routes: online account management or direct contact with customer service.
- Log in to your Relaxium account on the official website.
- Go to your account settings or "My Subscriptions" section.
- Look for an option labeled "Manage Subscription," "Cancel Subscription" or "Pause Subscription."
- Click the cancellation option and follow the prompts to confirm.
- If you cannot find the cancellation option online, contact Relaxium customer service directly.
- Email the customer service team with your order number, full name and request to cancel your subscription.
- Request written confirmation of your cancellation within 24 hours.
- Save all email confirmations for your records.
- Confirm the cancellation was processed.
- Check your account 2-3 business days later to verify your subscription status shows "Cancelled."
- Monitor your credit card statement to ensure no further charges appear.
If Relaxium requires you to return a product to complete the refund, request an RMA number via email and ask them to provide a prepaid return shipping label. Pack the item securely, include the RMA number on the outside of the package, and send it via registered mail (raccomandata A/R) so you have proof of delivery. Tocancel recommends keeping the tracking number until your refund appears in your bank account.
Cancel a Relaxium subscription through apple app store
If you subscribed to Relaxium through Apple's App Store, Apple (not Relaxium) handles your billing and cancellation.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find Relaxium in your active subscriptions list.
- Tap the Relaxium subscription.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm your cancellation.
- Follow Apple's prompts to complete the cancellation.
- Apple will send you a confirmation email.
You can also manage your Apple subscriptions through your Mac or by visiting account.apple.com on any device. Your subscription will remain active until the end of your current billing period, so cancel early in your cycle if you want to avoid the next charge.
Cancel a Relaxium subscription through google play
If you subscribed to Relaxium through Google Play, Google (not Relaxium) processes your cancellation.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find Relaxium in your active subscriptions list.
- Tap the Relaxium subscription.
- Tap "Cancel subscription."
- Confirm your cancellation.
- Follow Google's prompts and confirm the cancellation.
- Google will send you a confirmation email.
If you cancel mid-cycle, your access to the subscription will end on the next billing date, and you will not be charged again. You can also manage Google Play subscriptions at play.google.com by signing in with your Google account.
Relaxium pricing and refund options
Understanding Relaxium's pricing structure and refund guarantee helps you know exactly what you're entitled to recover.
| Plan type | Typical price (CAD) | Billing frequency | Refund window | Return required? |
|---|---|---|---|---|
| Single-bottle subscription | $45-$65 | Monthly | 30 days (or as advertised) | Yes, if within 30 days |
| Multi-bottle bundle (auto-ship) | $120-$180 | Monthly or quarterly | 30 days (or as advertised) | Yes, if within 30 days |
| Trial offer (14-day) | $0-$10 (shipping only) | One trial, then converts to subscription | Before trial ends (varies by offer) | No return for trial refunds |
| Retail purchase (third-party) | $30-$60 per bottle | One-time purchase | Per retailer's policy (typically 14-30 days) | Depends on retailer |
| Extended guarantee (90-day) | Same as above | Subscription or one-time | 90 days from purchase | Yes, if within 90 days |
Relaxium's 30-day money-back guarantee is standard, but some promotions offer 60 or 90 days. Always check your order confirmation email for the specific guarantee period on your purchase. If you return a bottle, the company typically refunds your purchase price once they receive and inspect the product, which can take 7-14 business days after arrival.
Common mistakes to avoid when cancelling Relaxium
Cancellation can feel frustrating, especially if the company makes the process harder than it should be. Here are the mistakes that cost consumers time and money.
Confusing cancellation with account deletion
Cancelling your subscription is not the same as deleting your account. You can cancel your subscription and keep your account active, or you can request account deletion. If you simply delete your account without explicitly cancelling your subscription first, the company may continue charging you because your billing information is still on file. Always cancel the subscription first, confirm it's cancelled, and only then ask about account deletion if you want to fully disconnect.
Missing the trial cancellation deadline
Trial-to-subscription conversions happen automatically, and you must cancel before the trial ends. If the trial period is 14 days, that means you have until the end of day 14 to submit your cancellation request. Tocancel recommends cancelling at least 2-3 days before the deadline to ensure the company processes it in time. If you miss the deadline by even one day, you'll be charged the full subscription price, and you'll need to request a refund separately.
Not requesting written confirmation
A verbal cancellation or a confirmation message in a chat system is not proof. Always request written confirmation (email) from Relaxium that shows your order number, cancellation date and refund status. Without this, you have no evidence if a charge appears on your credit card later or if the company denies the cancellation. Tocancel advises you to save all emails and take screenshots of your account status after cancellation.
Ignoring return shipping requirements
If Relaxium requires you to return a bottle to get a refund, you must follow their return procedure exactly. Missing the return deadline or ignoring an RMA requirement can result in a denied refund. However, remember that the company must provide a prepaid return label or cover shipping; if they don't, you can deduct the shipping cost from your refund claim. Always send the return via tracked mail so you have proof of delivery.
Not checking your credit card statement
Even after you cancel, monitor your credit card or bank statement for 30 days to ensure no further charges appear. If an unexpected charge shows up, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence. The faster you report it, the easier it is to recover the funds.
What to do after you cancel Relaxium
Cancellation doesn't end with clicking a button; here's how to protect yourself after you've submitted your cancellation request.
Verify your cancellation status
Log back into your Relaxium account 2-3 business days after you cancel to confirm the subscription status shows "Cancelled" or "Inactive." If your account still shows an active subscription, contact customer service immediately with your cancellation confirmation email. Do not wait for the next billing date to investigate; acting quickly protects you from unwanted charges.
Track your return shipment (if required)
If you're returning a bottle for a refund, send it via registered mail with tracking. Once you receive the tracking number, save it and monitor the delivery status until it shows as delivered. Keep the receipt and tracking number for at least 60 days. Tocancel recommends taking a photo of the package before you seal it, with the RMA number visible, as additional proof of what you're returning.
Monitor your refund timeline
Relaxium typically processes refunds within 7-14 business days of receiving your returned item, but this varies. After your return is delivered, wait 2-3 weeks before following up. If no refund appears in your bank account after 21 days, contact Relaxium customer service with your return tracking number and ask for a refund status. Keep records of every communication.
Request a refund if a charge appears after cancellation
If you're charged after your cancellation request, contact Relaxium customer service immediately with your cancellation confirmation. Request a full refund of the unauthorized charge. If the company refuses to refund it within 5 business days, escalate to your provincial consumer protection authority or file a dispute with your credit card company. Tocancel has helped thousands of consumers recover unauthorized charges by providing clear documentation of their cancellation request.
If Relaxium refuses to cancel or refund you
You have legal recourse if the company ignores your cancellation request or denies a refund you're entitled to.
Your escalation options under provincial law
If Relaxium refuses to honour your cancellation or refund, you have several escalation paths. First, file a formal complaint with your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the BC Consumer Protection Office. In Alberta, it's the Fair Trading Act enforcement team. Each province has an online complaint portal where you can file for free. Provide your order number, cancellation request date, all emails and any evidence that the company charged you after you cancelled. The consumer protection authority can investigate and compel the company to refund you or face penalties.
Dispute the charge with your bank or credit card company
If Relaxium continues to charge you after cancellation, contact your bank or credit card issuer to file a dispute or chargeback. Provide your cancellation confirmation email and any evidence that you requested to cancel. Most financial institutions will reverse unauthorized charges if you provide documentation, and the charge will be refunded within 2-4 weeks. Your bank can also flag the merchant for repeated violations.
Small claims court or civil action
If the refund amount is significant (typically more than $5,000), you can pursue a civil claim against Relaxium in provincial court. However, for smaller amounts, filing a complaint with your provincial consumer protection authority is faster and costs you nothing. Tocancel recommends starting with the regulatory authority first because most companies respond quickly to official investigations.
Checklist for cancelling Relaxium
Use this checklist to track your cancellation step by step.
| Step | Action | Complete? |
|---|---|---|
| 1 | Identify where you purchased Relaxium (official website, Apple App Store, Google Play, or retailer). | ☐ |
| 2 | Log in to your Relaxium account (or Apple/Google account) and locate the subscription settings. | ☐ |
| 3 | Click "Cancel Subscription" and follow the prompts; take a screenshot of the confirmation page. | ☐ |
| 4 | Save or forward any confirmation email to a dedicated folder; include your order number. | ☐ |
| 5 | If a return is required, request an RMA number and prepaid return shipping label via email. | ☐ |
| 6 | Pack and send the return via registered mail with tracking; save the tracking number. | ☐ |
| 7 | Check your account 2-3 business days later to verify "Cancelled" status. | ☐ |
| 8 | Monitor your credit card for 30 days to ensure no further charges appear. | ☐ |
| 9 | If no refund appears after 21 days, email Relaxium with your return tracking number and request a status. | ☐ |
| 10 | If a charge appears after cancellation, file a dispute with your bank or a complaint with your provincial regulator. | ☐ |
How tocancel can help you cancel Relaxium
Cancelling a subscription should be simple, but companies often make it deliberately difficult. Tocancel provides step-by-step guides, company contact information and legal resources to help you cancel with confidence. Whether you're cancelling Relaxium, a meal kit, a streaming service or any other subscription, Tocancel walks you through the exact process, shows you your consumer rights under Canadian law and connects you with the right authority if the company refuses to cooperate. Visit Tocancel to access cancellation guides for over 1,000 services and to find contact details for your provincial consumer protection office. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds without frustration or delay.
Key takeaways and next steps
You have strong legal rights to cancel Relaxium under Canadian consumer protection law. Whether you purchased directly from the website, through Apple App Store or Google Play, or from a retailer, you can cancel within your trial period or within 14-30 days and receive a full refund. Always request written confirmation, monitor your credit card statement, and escalate to your provincial consumer protection authority if the company refuses to cancel or refund you. Tocancel provides free guides and resources to help you cancel any subscription in Canada with confidence and clarity.
Ready to cancel? Start by identifying your purchase channel, logging into your account and clicking the cancellation option. If you cannot find it, contact Relaxium customer service directly via email and request written confirmation within 24 hours. Keep all documentation and monitor your refund status. If Relaxium continues to charge you, file a complaint with your provincial consumer protection authority and dispute the charge with your bank. You deserve to stop paying for a product you don't want, and Tocancel is here to help you do it.