Cancel Relaxium: The Right Way to Avoid Charges

How to cancel Relaxium and stop recurring charges before your next billing date

What Relaxium is and why cancellation matters in the philippines

Relaxium is a United States-based health and wellness brand that sells sleep support supplements through automatic recurring shipments to customers worldwide, including the Philippines. You subscribe to bottles of Relaxium Sleep or Relaxium Calm, and your order renews automatically every 30, 90, or 180 days unless you cancel before the next billing date. While the brand advertises "no minimum commitment," the cancellation process itself is deliberately indirect, forcing Filipino customers to navigate time zone delays, higher return shipping costs, and support hours that rarely align with Philippine business times.

Tocancel has identified a clear pattern: thousands of Filipino subscribers have been charged repeatedly after they believed they had already stopped their subscription. The friction is by design. Relaxium does not make cancellation obvious, and the help portal is separate from your account dashboard. That structural barrier alone creates the perfect conditions for missed deadlines and surprise charges on your card. This guide will show you exactly how to cancel Relaxium, protect yourself from future billings, and claim your rights under Philippine consumer law.

How the Relaxium subscription model works

You place an order for a Relaxium product bundle (30-day, 90-day, or 180-day supply), and the system automatically enrolls you in recurring renewal. Your card is charged on your billing cycle date unless you cancel before that date arrives. Relaxium does not send you a final confirmation that your cancellation went through. This is a critical pain point. Many users assume their subscription is cancelled, only to see a charge appear 30 days later on their bank statement.

The core products are Relaxium Sleep and Relaxium Calm, both shipped internationally and available through retailers like Ubuy Philippines. Shipping from the United States to the Philippines takes 7 to 14 business days on average. Return shipping costs can be steep when you need to send products back. That delay matters when you are trying to cancel before your next charge: you need to act at least 5 to 7 days before your billing date to be safe.

Pricing in philippine pesos and typical costs

Relaxium pricing is displayed in United States dollars on the main website, and your bank converts the amount to Philippine pesos at the time of charge. Current typical prices are: Relaxium Sleep 30-Day Supply at USD 44.95 (approximately PHP 2,540), Relaxium Sleep 90-Day Supply at USD 107.91 (approximately PHP 6,097), and Relaxium Sleep 180-Day Supply at USD 161.86 (approximately PHP 9,145). Relaxium Calm follows a similar structure at USD 44.94 (PHP 2,539) for 30 days and USD 107.90 (PHP 6,096) for 90 days.

Your actual card charge will depend on your bank's exchange rate at the time of processing. If you have been charged twice or more than expected, request an itemized statement from Relaxium immediately. Tocancel recommends screenshotting every order confirmation and charge before you cancel, so you have proof if a dispute becomes necessary later.

Your consumer rights under philippine law

The Philippines Consumer Act of 1992 (Republic Act No. 7394) grants you strong legal protection against unfair subscription practices, automatic renewal traps, and hidden charges. Your legal position is clear: companies must provide you with easy, straightforward cancellation instructions, and they cannot make cancellation harder than signup.

What the consumer act of the philippines says about subscriptions

The Consumer Act explicitly requires that companies provide "accurate and sufficient information" about subscription terms, including how to cancel and what charges apply. If Relaxium's cancellation process is vague, buried in a separate help portal, or does not send you a written confirmation email, the company is violating your rights under law. You do not have to accept a design that makes it easy to sign up but deliberately hard to leave.

Importantly, if Relaxium charges your card after you have cancelled, or if the company fails to honour your cancellation request within a reasonable timeframe, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has the power to order refunds and impose penalties on companies that ignore consumer rights. Tocancel advises keeping all email confirmations and communication records as evidence if you need to escalate.

Your right to a refund and dispute resolution

Under the Consumer Act, you have the right to request a refund if you cancel within 30 days of purchase, or if the product was charged but not delivered. If Relaxium refuses to refund or ignores your cancellation request, you can file a formal complaint with the DTI in your region. The DTI will investigate at no cost to you and can compel the company to refund your money plus penalties.

Your bank also offers chargeback protection. If Relaxium refuses to cancel or refund, you can contact your bank and dispute the charge as an unauthorized recurring transaction. Most Philippine banks will reverse the charge within 30 to 60 days if you provide proof of your cancellation request and the company's failure to comply.

Methods to cancel your Relaxium subscription

Relaxium offers limited cancellation routes, and each has different success rates and timeframes. Tocancel has mapped the most reliable methods based on customer feedback from the Philippines and across Asia.

Cancelling through the Relaxium online account portal

The primary method Relaxium advertises is self-service cancellation through their online portal. Log in to your Relaxium account, navigate to "Subscriptions" or "Manage My Orders," and select the option to cancel or pause your subscription. This method is fastest if it works, but many Filipino users report that the portal either does not load properly or shows an error when they attempt to confirm cancellation. If you succeed, take a screenshot of the cancellation confirmation page immediately.

If the portal denies your cancellation request or crashes, this failure itself is evidence of non-compliance with the Consumer Act. Document the error message and proceed to the next method.

Cancelling by email or support ticket

If the online portal fails, contact Relaxium's customer support directly via email or their help portal. Send a clear cancellation request that includes your full name, order number, email address, and the subscription you wish to cancel. State that you want the cancellation effective immediately and request written confirmation. Send this email from the same email address registered to your account so Relaxium can match it to your record.

Tocancel recommends sending your cancellation email at least 7 to 10 days before your next billing date to account for time zone delays and email processing time. Relaxium's support is based in the United States, so responses can take 24 to 48 hours or longer. Keep a copy of your email and note the time you sent it. If you do not receive a response within 48 hours, send a follow-up email referencing your original cancellation request.

Cancelling by phone

Relaxium provides a customer service phone line, but calling from the Philippines incurs international rates. The phone number is typically listed in your order confirmation email or on the Relaxium website. When you call, have your order number and subscription details ready. Request to speak with a representative who can cancel your subscription, and ask them to provide a confirmation number and send you a written cancellation confirmation email afterward.

Be aware that phone representatives may attempt to offer you a discount or pause option instead of full cancellation. If you want to cancel entirely, state that clearly and do not accept alternative offers unless you genuinely want them. Ask the representative to repeat back your cancellation request to confirm understanding before you hang up.

Step-by-step cancellation process

Follow these steps in order to cancel your Relaxium subscription with the highest chance of success and legal protection.

1. Identify your billing date by checking your most recent order confirmation email or credit card statement. Note the exact date your next charge is scheduled.
   • Search your email inbox for "Relaxium" and "order confirmation" or "receipt."
   • Open your credit card or bank statement online and find the last Relaxium charge. Your next charge will typically occur 30, 90, or 180 days after that date.
2. Choose your cancellation method and initiate the request at least 7 to 10 days before your billing date.
   • Try the online portal first if it is available and responsive.
   • If the portal fails, send a cancellation email immediately to Relaxium support.
3. Document everything: screenshot or print your cancellation confirmation page, save the cancellation email you sent, and note the date and time.
   • Include your order number, account email, and subscription details in every communication.
   • Create a folder on your computer or phone with all cancellation evidence.
4. Wait for written confirmation from Relaxium within 24 to 48 hours.
   • Some companies send confirmation via email immediately; others send it within 24 hours.
   • If you do not receive confirmation within 48 hours, send a follow-up email.
5. Monitor your bank account on your billing date and for 5 days after.
   • If Relaxium charges you after you cancelled, contact your bank immediately to dispute the charge.
   • Provide your bank with proof of your cancellation request and Relaxium's failure to honour it.
6. If a charge appears and Relaxium refuses to refund, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
   • Visit the DTI website (dti.gov.ph) or visit your nearest DTI regional office.
   • Provide all documentation: cancellation requests, confirmation emails, and proof of unauthorized charges.

After you cancel: what to expect

Cancellation can feel anticlimactic because Relaxium does not always send clear confirmation. You may feel uncertain whether the cancellation actually worked. This uncertainty is exactly what Relaxium counts on, and it is why Tocancel emphasizes proactive monitoring.

Timeline and confirmation expectations

After you submit your cancellation request, Relaxium should send you a written confirmation email within 24 to 48 hours. This email should state your order or subscription ID, the date of cancellation, and the date your billing will stop. If you receive this email, your cancellation is on record, and you have legal proof.

If you do not receive confirmation within 48 hours, your cancellation request may not have gone through. Send a follow-up email with the subject line "URGENT: Cancellation Confirmation Needed - Order [Your Order Number]" and reference your original cancellation request date and time. Be direct and factual. Do not assume silence means approval.

What happens to your current supply

Cancelling your subscription does not automatically return your current supply or trigger a refund for unopened product. If you received a shipment and want to return it, you will need to initiate a separate return request through Relaxium's return policy. Most returns must be submitted within 30 days of receipt and may require prepaid return shipping, which can be expensive from the Philippines.

If the product arrived damaged or defective, you have a stronger case for a return and refund under consumer protection laws. Photograph any damage and contact Relaxium's support immediately with photos as evidence. Tocancel advises keeping all packaging and tracking information until your return is fully processed.

Monitoring your account after cancellation

Check your bank or credit card statement every day for 5 days after your scheduled billing date. If no charge appears by day 5, your cancellation was successful. After that, check your statement weekly for the next 30 days to be sure no delayed or surprise charges occur.

If a charge appears, do not wait. Contact your bank or card issuer immediately and dispute it as an unauthorized recurring transaction. Provide proof of your cancellation request. Most banks will initiate a chargeback within 24 to 48 hours and will reverse the charge within 30 days.

Refund eligibility and how to claim your money back

Your right to a refund depends on when you cancel and the condition of the product. Understanding these rules protects you from being told "no refund available" when you actually have legal entitlement.

Refund eligibility under philippine law

Under the Consumer Act of the Philippines, you are entitled to a refund if you cancel within 30 days of purchase and the product is unused or unopened. If you opened the product but it is defective or does not match the description, you also have grounds for a refund, provided you report the issue within 30 days.

If Relaxium charged you for a subscription renewal and you cancelled before that charge posted, you are entitled to a full refund of that charge. If the charge posted after your cancellation request but before Relaxium processed the cancellation, you are entitled to a refund plus 6% annual interest on that amount under Philippine consumer protection standards.

How to request a refund from Relaxium

Send a written refund request to Relaxium via email. Include your order number, the charge date, the amount charged, and the reason for the refund (e.g., "Subscription cancelled on [date]; charge posted after cancellation was requested"). State that you are requesting a refund under the Philippines Consumer Act of 1992 and that you expect a response within 14 days.

If Relaxium denies your refund request or does not respond within 14 days, file a complaint with the DTI. Tocancel recommends keeping all communication records, screenshots of charges, and copies of your cancellation request as evidence. The DTI can order Relaxium to refund your money plus penalties if the company violated the law.

Using your bank's dispute and chargeback process

If Relaxium refuses to refund or does not respond to your refund request within 30 days, contact your bank or credit card issuer and request a chargeback or dispute of the transaction. Explain that you cancelled your subscription before the charge posted and that Relaxium has refused to refund the unauthorized charge. Provide your bank with copies of your cancellation request and Relaxium's failure to respond or refund.

Most Philippine banks will initiate a chargeback investigation within 24 to 48 hours. The investigation typically takes 30 to 60 days, and your bank will either reverse the charge or provide you with a detailed reason for denying the dispute. If the dispute is denied, you can escalate to the Bangko Sentral ng Pilipinas (BSP) banking ombudsman for further review at no cost.

Common mistakes to avoid when cancelling

Even careful consumers make errors that delay or complicate their cancellation. Knowing these traps in advance gives you the power to avoid them entirely.

Mistake 1: assuming the website portal is your only option

Many users try the online cancellation portal once, and if it does not work, they give up and assume they are stuck. The portal is not your only option. If it fails, move immediately to email or phone cancellation. Do not wait for the portal to work. Tocancel has documented cases where the portal was broken for weeks while Relaxium continued to charge customers who thought they had cancelled.

Mistake 2: not sending a written cancellation request

Calling Relaxium by phone is fast, but if the representative does not send you a written confirmation email, you have no proof of cancellation if a charge appears later. Always request written confirmation via email after any phone or chat cancellation. If the representative says they will send it but does not within 24 hours, send your own follow-up email confirming the conversation and requesting written acknowledgment.

Mistake 3: cancelling too close to your billing date

If you cancel 1 or 2 days before your billing date, Relaxium's system may still process your charge because the payment is already queued. You need to cancel at least 5 to 7 days before your billing date to ensure the system has time to flag your subscription as cancelled before payment processing begins. If a charge appears despite your early cancellation, that is Relaxium's error, and you are entitled to a refund plus a complaint to the DTI.

Mistake 4: not monitoring your bank account

The most expensive mistake is assuming your cancellation worked and not checking your statement. If Relaxium charges you after you cancelled and you do not notice for 30 to 60 days, you may miss your bank's chargeback window. Check your statement every day for 5 days after your scheduled billing date, and weekly for the next 30 days. Set a phone reminder if needed. Tocancel emphasizes that vigilance is your best protection against surprise charges.

Mistake 5: accepting a pause instead of a cancellation

If Relaxium's support offers to "pause" your subscription, clarify whether that means a temporary pause or a permanent cancellation. A pause typically means your subscription will resume charging after a set number of months (often 1 to 3 months). If you want to cancel entirely and not pay any more charges ever, explicitly state "I want to cancel my subscription permanently, not pause it" and request written confirmation of permanent cancellation, not pause.

Pricing and refund reference table

Note: Philippine peso amounts are approximate and depend on your bank's exchange rate at the time of charge. Refund eligibility assumes the product is unopened or defective. If you cancelled your subscription before the charge posted, you are entitled to a refund of that charge under the Philippines Consumer Act of 1992, regardless of whether the product was used.

Contact information and escalation steps

If Relaxium ignores your cancellation request or refuses to refund an unauthorized charge, use these official escalation channels to enforce your rights.

Relaxium customer service contact details

Relaxium's primary point of contact is their online help portal and email support. You can also write to their corporate address for official correspondence. Note that Relaxium does not have a dedicated Philippine office, so all communications go to their United States headquarters. Allow extra time for responses due to time zone differences.

Relaxium Corporate Address (for formal correspondence and complaints):

Relaxium, Inc.
Corporate Office
United States of America

Email support: Contact through their website help portal (response time 24-48 hours)
Phone support (US-based): Available during US business hours (note international calling rates apply from Philippines)

Escalate to the department of trade and industry (DTI)

If Relaxium does not cancel your subscription or refuses to refund unauthorized charges within 30 days, file a formal complaint with the DTI Consumer Protection Group. This is a free service and does not require a lawyer.

DTI Consumer Protection Group (National):

Department of Trade and Industry
Consumer Protection Group
G/F and 2/F, DTI Building, 385 Sen. Gil Puyat Avenue
Makati City, 1200 Philippines
Telephone: +63 2 8734-4588
Website: dti.gov.ph

You can also contact your regional DTI office. Visit dti.gov.ph to find the office nearest you. Bring or send all evidence: copies of your cancellation requests, Relaxium's response or lack thereof, screenshots of charges, and your bank statement showing the unauthorized charges. Tocancel advises submitting your complaint in writing, dated and signed, to create an official record.

File a chargeback with your bank

Contact your bank's dispute resolution department directly. You can usually find the phone number on the back of your credit card or on your bank's website. Explain that you cancelled your Relaxium subscription and Relaxium charged you anyway. Provide all documentation to your bank. Most banks will open an investigation within 24 to 48 hours.

Philippine banks and card issuers:

BDO, BPI, Metrobank, Maybank, RCBC, Security Bank, UnionBank, and other card issuers all have dedicated dispute departments. You can file a dispute online through your bank's app or website, or by calling the number on your card. The process typically takes 30 to 60 days. If your bank denies the dispute, you can appeal to the Bangko Sentral ng Pilipinas (BSP) banking ombudsman at no cost.

Final checklist before and after cancellation

Use this checklist to ensure you have completed every step correctly and protected yourself against future charges.

Take action now: cancel your Relaxium subscription safely

You have the legal right to cancel your Relaxium subscription at any time, and you do not have to accept hidden charges or delays. The Philippines Consumer Act of 1992 is on your side. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps.

Begin your cancellation today by identifying your billing date, then send your written cancellation request at least 7 to 10 days before that date. Keep all documentation, monitor your bank account, and escalate to the DTI or your bank if Relaxium charges you after you cancelled. You have the power to stop these charges and get your money back.

Tocancel is here to guide you through every step. If you need help, additional resources, or templates for your cancellation email, visit Tocancel.com where our team provides free guides for cancelling hundreds of subscription services. Your rights are protected, and your cancellation is enforceable. Act now.