Cancel Reflectly: Step-by-Step Guide

How to cancel Reflectly and stop recurring charges in the philippines

What Reflectly is and why you might want to cancel

Reflectly is a mood-tracking journaling application developed in Denmark that helps you log your thoughts, monitor emotional patterns, and gain insights into your wellbeing over time. The app operates on a freemium model, meaning the core journaling tools remain free, but advanced features unlock only when you upgrade to Premium.

Many Filipinos start with Reflectly because daily mood prompts, emotional trend reports, and a private journaling space feel genuinely useful. However, if you no longer use the app, find Premium unnecessary, or prefer another wellness tool, you deserve a straightforward way to cancel without frustration or surprise charges. At Tocancel, we empower thousands of Filipino consumers to take control of their subscriptions and understand their cancellation rights with confidence.

The freemium structure and what it means for your wallet

Reflectly's free tier gives you basic journaling, limited daily prompts, and mood tracking at no cost. The Premium tier removes those limits, adds custom themes, deeper emotional insights, and unlimited entries. Your critical obligation is to cancel before your next billing date, because Reflectly operates on an automatic renewal cycle. Miss your cancellation deadline, and the system charges you again without a second notice.

Why cancellation often becomes complicated

Reflectly has no local Philippine office or dedicated phone support. All customer service routes through email at [email protected], with no published response time guarantees. Users who report to Tocancel describe repeated billing after attempted cancellations, which tells you the process itself is deliberately opaque. Your path forward is simple: identify exactly where you subscribed, cancel from that same location, and save proof of every step.

Reflectly pricing and billing for philippine users

Your monthly or yearly charge depends entirely on the plan you selected when you signed up and which billing platform processes your payment.

These amounts are approximate and fluctuate with currency exchange rates. Your actual charge depends on your payment method (GCash, Maya, credit card, or debit card) and the billing platform that processed your subscription. If you signed up through Apple's App Store, you must cancel there. If you used Google Play, you cancel there. If you subscribed directly on reflectly.com, you cancel through your account settings on their website.

Why your billing platform matters and how to find it

Before you cancel, you must identify which service is actually charging you, because each platform has completely different cancellation procedures.

Check your payment history to locate your billing source

Open your bank app, credit card app, GCash, or Maya and search your transaction history for Reflectly charges. Look at the merchant name on each debit. You will see one of the following:

• Apple (if you subscribed through the App Store on iPhone or iPad)
• Google (if you subscribed through Google Play on Android)
• Reflectly directly (if you subscribed on reflectly.com via web browser)

Screenshot your most recent charge with the date, amount, and merchant name. This screenshot becomes your proof if you need to escalate to your bank or file a complaint. Keep this saved securely on your phone or in cloud storage.

Understanding the three cancellation paths

Your subscription lives on one of three billing platforms. Each one requires you to visit a different location and follow different steps. Tocancel recommends you confirm which platform holds your subscription before you begin the cancellation process, because attempting to cancel in the wrong place leaves you unprotected.

Step-by-step cancellation by platform

Your exact cancellation method depends on where your subscription was created and is now billed.

Cancelling through apple's app store

If you subscribed on iPhone or iPad, your subscription lives in Apple's system and you must cancel there.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap iTunes & App Store.
   • Tap your Apple ID at the top of the screen.
   • Select View Apple ID (you may need to authenticate with Face ID or your password).
2. Tap Subscriptions.
   • You will see a list of all active subscriptions linked to this Apple ID.
3. Find Reflectly in the list and tap on it.
   • You will see your renewal date, billing amount, and cancellation option.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm cancellation and may offer you a discount to stay (ignore this).
   • Tap Confirm Cancellation.
5. Save a screenshot showing the cancellation confirmation message with your name and the date.
   • This screenshot is your proof that you cancelled before the next billing date.

Once you tap Confirm, your subscription stops immediately and you are not charged on the next renewal date. Tocancel advises you to check your Settings again within 24 hours to confirm Reflectly no longer appears in your active subscriptions list.

Cancelling through google play

If you subscribed on an Android device, Google Play holds your subscription and controls your billing.

1. Open the Google Play app on your Android phone or tablet.
   • Tap the profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions (not Payments).
   • Google displays all active subscriptions on this account.
3. Locate Reflectly in the list and tap on it.
   • You will see your renewal date, the amount you pay, and cancellation options.
4. Tap Cancel subscription.
   • Google will ask why you are cancelling (optional feedback).
   • Tap Cancel subscription again to confirm.
5. Screenshot the cancellation confirmation page.
   • This confirms the date you cancelled and that Google Play is no longer set to charge you.

Your cancellation takes effect immediately, and Google Play will not charge you on your next billing date. Return to your subscriptions list within 24 hours to verify Reflectly is gone.

Cancelling a direct web subscription

If you signed up directly on reflectly.com and provided your payment details there, you must cancel through your Reflectly account on their website.

1. Go to reflectly.com and log in with your email and password.
   • If you cannot remember your password, use the Forgot Password link to reset it.
2. Navigate to Account Settings or Billing Settings.
   • This is usually found in the menu (often represented by a gear icon or your name in the top right).
   • Look for a section labeled Subscription, Premium, or Billing.
3. Find your active subscription and select Cancel Subscription or Delete Subscription.
   • Reflectly may ask you to confirm your reason for cancelling.
   • Do not hesitate; confirm cancellation immediately.
4. Save a screenshot of the cancellation confirmation message.
   • The message should state your subscription is cancelled and the effective date.
5. Send an email to [email protected] with the subject "Cancellation Confirmation" and attach your screenshot.
   • Write a brief email: "I have cancelled my Premium subscription as of [date]. Please confirm receipt and that no further charges will be made."
   • This email creates a paper trail and forces Reflectly to respond if they attempt to bill you after cancellation.

Tocancel strongly recommends email confirmation for direct web subscriptions because Reflectly's website does not always send a clear confirmation message. Your email creates evidence that you cancelled on a specific date.

What happens after you cancel and what to expect

Cancellation can feel uncertain, and that doubt is valid because many apps do not communicate clearly about what you lose and when.

Your access after cancellation

Once your cancellation is confirmed, you retain access to the app until your current paid period ends. If your billing date is 15 March and you cancel on 5 March, you keep Premium features until 15 March. After that date, your account downgrades to free automatically and you lose access to Premium features like custom themes, unlimited entries, and advanced insights.

All your journal entries remain in the app forever. Reflectly does not delete your data when you cancel; your entries simply become readable only in the free version (with limits on how many you can view per month).

When to expect refunds and how to request one

Most refunds depend on your billing platform, not Reflectly. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to a refund if you cancel within a reasonable timeframe or if the company fails to deliver the service you paid for.

If you cancel within the refund window and request a refund, the platform may issue one automatically or ask for proof that you did not use the Premium features significantly. Tocancel advises you to request a refund immediately after cancelling if you believe you are entitled to one.

Your consumer rights under philippine law

Your legal position is strong because the Consumer Act of the Philippines protects you from unfair billing practices and automatic renewals that are not clearly disclosed.

What the law says about recurring charges and cancellations

The Consumer Act (Republic Act No. 7394) requires that any automatic renewal subscription must be clearly disclosed before you pay, and you must have an easy, non-burdensome way to cancel. Reflectly's failure to provide a local support channel or clear cancellation instructions violates this principle. If Reflectly continues to charge you after you have cancelled, you have grounds to dispute those charges with your bank, credit card issuer, GCash, or Maya.

The Department of Trade and Industry (DTI) enforces the Consumer Act and investigates complaints about unfair subscription practices. If Reflectly refuses to refund you or continues charging after cancellation, you can file a complaint with the DTI Consumer Affairs Group.

How to escalate if Reflectly refuses to stop charging you

If your bank statement shows a charge from Reflectly after your confirmed cancellation date, follow this escalation sequence:

1. Contact your bank, credit card issuer, GCash, or Maya immediately.
   • Report the charge as unauthorized because you cancelled the subscription.
   • Provide your cancellation screenshot as proof.
   • Request a chargeback or reversal of the charge.
   • Most banks reverse these charges within 7 to 14 days.
2. If the bank does not resolve it, file a formal complaint with the DTI.
   • Visit dti.gov.ph or go to your nearest DTI office in person.
   • Provide copies of: your cancellation confirmation, payment screenshots, and email communications with Reflectly.
   • The DTI will investigate and may order Reflectly to refund you and pay a penalty.

You do not need to hire a lawyer; the DTI accepts complaints free of charge and has authority to compel refunds. Tocancel recommends starting with your bank first because refunds are faster, but escalating to the DTI is your right if the bank does not act.

Common mistakes people make when cancelling Reflectly

Cancellation mistakes often stem from confusion about where you subscribed and rushing through the process without saving proof. These oversights leave you vulnerable if billing problems arise.

Mistake 1: cancelling in the wrong place

Many users attempt to cancel directly through Reflectly's website when they actually subscribed through Apple or Google. The cancellation does not register because the website holds no control over App Store or Google Play subscriptions. You must cancel where you subscribed.

Mistake 2: deleting the app instead of cancelling the subscription

Removing Reflectly from your phone does not cancel your subscription. Your bank or payment platform continues charging you every month because the subscription itself still exists. You must cancel the subscription through your billing platform, not through your phone's app store or home screen.

Mistake 3: not saving proof of cancellation

Without a screenshot or email confirmation, you have no proof you cancelled on a specific date. If Reflectly claims you never cancelled, your proof becomes essential for disputing the charge with your bank or filing a DTI complaint. Screenshot every confirmation screen.

Mistake 4: ignoring one final charge

Many users cancel three days before their billing date, then receive one more charge and assume the cancellation failed. This final charge is legitimate because you paid for access until that renewal date. Cancellation stops future charges, not the current one. However, if you receive a charge after your paid period ends, escalate immediately.

Checking your cancellation was successful

Confirmation steps take two minutes and remove all doubt about whether your subscription is truly gone.

1. Return to your billing platform (Apple, Google Play, or Reflectly website) within 24 hours of cancelling.
   • On Apple or Google: Reflectly should no longer appear in your subscriptions list.
   • On Reflectly website: Log in and check Account Settings to confirm the subscription shows as Cancelled.
2. Open your email and search for confirmation messages from Apple, Google, or Reflectly.
   • These messages confirm the cancellation date and that no further charges are authorised.
   • Save these emails in a folder titled "Subscriptions Cancelled" for future reference.
3. Wait for your next scheduled billing date to pass, then check your bank or payment app.
   • You should see no charge from Reflectly on or after that date.
   • If you do see a charge, contact your bank immediately with your cancellation proof.

Reflectly's cancellation and billing summary

How to reach Reflectly and escalate if needed

Reflectly maintains two registered addresses in Denmark and no Philippine office. All support routes through email.

Reflectly's contact information

• Primary address: Balticagade 14B, 8000 Aarhus C, Denmark
• Secondary address (Privacy Policy): Balticagade 16, 8000 Aarhus C, Denmark
• Support email: [email protected]
• Website: reflectly.com

Tocancel recommends using email for all communication with Reflectly because email creates a timestamped record. If [email protected] does not respond within 7 days, escalate to your bank or the DTI immediately rather than waiting further.

Final takeaway: you have control and rights

Cancelling Reflectly is straightforward once you identify your billing platform and take the correct cancellation steps in this guide. The Consumer Act of the Philippines stands behind you. If Reflectly charges you after cancellation, your bank and the Department of Trade and Industry have the power to recover your money and impose penalties on the company. At Tocancel, we have helped thousands of Filipino consumers cancel subscriptions, dispute unauthorised charges, and reclaim refunds with confidence. You are not powerless. Your billing information belongs to you, and your right to cancel is absolute. Follow the steps above for your platform, save your proof, and if problems arise, escalate to your bank or the DTI. Tocancel remains here to guide you through every step of the process.