Cancel Snorelab: Step-by-Step Guide

How to cancel Snorelab in the philippines and stop auto-renewal charges

What Snorelab is and why cancellation matters

Snorelab is a sleep-tracking app that records and analyzes your snoring patterns to help you understand your sleep health. The app is operated by Reviva Softworks Ltd, a UK-based company with no physical office in the Philippines. You download Snorelab through either Apple App Store or Google Play, and your billing happens through these platforms, not through a local Philippine provider. This structure means your cancellation route depends entirely on which app store you use-and this is where most Philippine users get trapped, continuing to pay after they believed they had stopped.

Why Snorelab subscriptions auto-renew in the philippines

Snorelab charges you in Philippine pesos and offers three paid subscription tiers: weekly at ₱49.00, monthly at ₱199.00, and yearly at ₱599.00. Every plan auto-renews automatically unless you cancel before your next billing date. The app frequently advertises free trials, and this is where the trap begins: when your trial ends, your payment method is charged without a reminder, and your subscription activates. Critically, deleting the Snorelab app from your phone does not cancel your subscription. Your renewal charge will still hit your account on schedule, even though the app is no longer on your device. Understanding this gap between deletion and cancellation is your first step to staying in control.

Where philippine users lose money on Snorelab

Snorelab has minimal support infrastructure in your region. There is no Philippine customer service hotline, no live chat support, and no local office to contact. Your only support channel is an email address ([email protected]) and a basic FAQ page on their website. When something goes wrong-a charge you did not authorize, a cancellation that did not register-you have limited avenues to escalate quickly. This friction is exactly why Tocancel exists: to provide you with clear, step-by-step guidance so you do not get trapped by unclear cancellation processes or abandoned by poor customer service.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when cancelling digital subscriptions like Snorelab. This law grants you the right to cancel any subscription within 14 days if the service fails to deliver as promised, and you can demand a full refund during that cooling-off period. You also have the explicit right to clear, transparent billing information before any charge is made to your account.

What the consumer act guarantees you

Republic Act No. 7394 requires that cancellation must be as easy as sign-up. If Snorelab makes you jump through hoops to cancel-requiring phone calls, sending forms by mail, or hiding the cancellation button-this violates your consumer rights. Your legal position is strong: if you cancelled Snorelab before your next billing date, you should not be charged. If you were charged after cancellation, you have grounds to demand a refund from both Snorelab and your payment processor (Apple or Google). The law also protects you if Snorelab auto-renewed your subscription without explicit consent each time a renewal cycle occurred. You can request evidence that you actively agreed to each auto-renewal, and if Snorelab cannot produce it, the charge is illegitimate.

How to escalate with the department of trade and industry

If Snorelab refuses to refund you or ignores your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI). Start by sending a formal cancellation email to [email protected] that includes your account details, the date you cancelled, and your request for confirmation. Save this email and any reply. If Snorelab does not respond within 7 days, or if they refuse to honor your cancellation, file a complaint through the DTI online portal at dti.gov.ph. Include your email trail, screenshots of your account, and your billing statements as evidence. The DTI has the authority to compel Snorelab to refund unauthorized charges and to penalize companies that violate consumer protection law. Tocancel recommends keeping all evidence organized because the DTI will ask for a complete record of your communication.

Snorelab pricing and subscription tiers

Understanding exactly what you pay for each plan helps you decide whether to cancel or downgrade to the free version. Snorelab charges in Philippine pesos with three paid options and one free tier.

Every paid tier auto-renews at the end of its cycle unless you cancel beforehand. If you are unsure whether Snorelab is right for you, the free version lets you test the app without any financial risk. You can upgrade later if the free features meet your needs.

How to cancel Snorelab via apple app store

If you downloaded Snorelab through the Apple App Store on your iPhone or iPad, you must cancel your subscription through Apple's own system. Deleting the app does nothing; your subscription renewal still occurs, and your Apple ID is charged automatically.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Snorelab in the list.
5. Tap Cancel Subscription at the bottom of the screen.
   • If you see "Edit" instead, tap it, then tap Cancel Subscription.
6. Confirm your cancellation by tapping Confirm Cancel when prompted.
7. Check your email for a confirmation receipt from Apple within a few minutes.

Your cancellation takes effect immediately, and your access to premium features stops at the end of your current billing period. You will not be charged again after your existing period expires. If you do not see a confirmation email from Apple within 30 minutes, return to Settings, Subscriptions, and verify that Snorelab no longer appears in your active subscriptions list. Tocancel recommends taking a screenshot of this final state as proof that you cancelled.

How to cancel Snorelab via google play store

If you downloaded Snorelab on an Android phone or tablet through Google Play, you must cancel through Google's subscription management system. Like Apple, Google charges your linked payment method automatically at each renewal cycle, and deleting the app does not stop the charge.

1. Open Google Play on your Android device or visit play.google.com in a browser.
2. Tap your profile icon in the top-right corner and select Payments and subscriptions.
3. Choose Subscriptions from the menu.
4. Locate and tap Snorelab in your active subscriptions.
5. Tap Cancel subscription at the bottom of the screen.
6. When prompted, select a reason for cancellation and tap Cancel subscription again to confirm.
   • You may see a retention offer or prompt to pause the subscription instead; ignore these and proceed with full cancellation.
7. Check your email for a cancellation confirmation from Google within a few minutes.

Your cancellation becomes effective immediately, and no further charges will occur after your current billing period ends. If you are using a browser, the steps are identical: visit play.google.com, go to Payments and subscriptions, select Subscriptions, find Snorelab, and click Cancel subscription. Tocancel recommends saving your Google Play receipt as evidence that you cancelled, in case you need to dispute any charges later.

What happens after you cancel Snorelab

Cancellation does not mean instant loss of access. You retain access to your premium features until the end of your current billing period. After that date, the app downgrades to free version functionality, and you cannot use premium recording and analysis features.

What you can still access after cancellation

After you cancel, the Snorelab app remains on your phone and you keep access to all your historical snoring data and recordings. You can view past analysis and trends at no cost. The free version includes basic recording and limited analysis, so you can still use Snorelab to track your snoring if you choose-you simply lose access to advanced features like detailed reports and trends. If you want to stop using the app entirely, you can delete it from your phone, but deletion is optional and does not affect your cancellation status.

How to get a refund for charges after cancellation

If you were charged after you cancelled, or if a charge appears on your account that you did not authorize, you have the right to dispute it. First, request a refund directly from your payment processor: contact Apple Support (for App Store charges) or Google Play Support (for Google Play charges) and provide them with proof of your cancellation. Include screenshots showing that you cancelled the subscription and your billing statement showing the unauthorized charge. If your payment processor refuses to refund you, file a complaint with your bank or credit card company and reference the unauthorized charge. You can also escalate to the DTI by providing your email chain with Snorelab and your payment processor as evidence. Tocancel recommends collecting all receipts and confirmation emails because these form your paper trail if the dispute escalates.

Common mistakes that prevent Snorelab cancellation

Cancelling a subscription should feel straightforward, but Snorelab makes it surprisingly easy to make mistakes that leave you paying. The most common errors are preventable if you know what to watch for.

Deleting the app instead of cancelling the subscription

This is the single biggest trap. Hundreds of Philippine users delete the Snorelab app believing they have stopped the charges, only to discover a renewal charge weeks later. Deletion and cancellation are completely separate actions. When you delete the app, you remove it from your phone, but your subscription contract with Apple or Google remains active. Your payment method continues to be charged on schedule. You must cancel through Apple Settings or Google Play Store before you delete the app-ideally at least a week before your renewal date to leave time for the cancellation to process.

Cancelling in the app instead of on the app store

Snorelab may have a "manage subscription" button or link inside the app itself. Do not rely on this. Cancelling inside the app does not guarantee that the app store will actually stop charging you. Always cancel through Apple Settings (for iPhone/iPad) or Google Play Store (for Android). These are the official channels that control your subscription and billing, and only cancellations registered here will prevent future charges.

Forgetting to cancel before the free trial ends

Snorelab frequently offers free trials of premium features. If you download the app during a promotional trial period, your free access expires on a specific date. If you do not cancel before that date, your payment method is charged automatically and your paid subscription activates without a second warning. Mark the trial end date in your phone calendar and cancel at least 3 days before it expires to ensure the cancellation processes on time.

Assuming a cancellation confirmation from Snorelab support means you are safe

If you email [email protected] and they reply saying your cancellation has been processed, do not assume your work is done. Still log into your Apple Settings or Google Play Store and verify that Snorelab no longer appears in your active subscriptions. Snorelab's support team may make errors, or their system may not sync properly with the app stores. Taking 30 seconds to verify independently protects you from being charged despite a support confirmation.

Timeline for cancelling Snorelab and getting refunded

Knowing the sequence of events helps you plan your cancellation strategically and avoid missing deadlines.

The Consumer Act of the Philippines gives you 14 days from discovery of an unauthorized charge to request a refund. Do not wait; contact your payment processor immediately if you find a charge you did not authorize.

Snorelab cancellation checklist

Use this checklist to ensure you cancel Snorelab correctly and protect yourself from future charges.

• Mark your next Snorelab billing date in your phone calendar (check your last receipt for the exact date).
• Cancel at least 7 days before your renewal date to allow processing time.
• If using iPhone: go to Settings > [Your Apple ID] > Subscriptions > Snorelab > Cancel Subscription.
• If using Android: go to Google Play > Profile > Payments and subscriptions > Subscriptions > Snorelab > Cancel subscription.
• Screenshot your subscription list after cancellation to prove Snorelab is no longer active.
• Save the cancellation confirmation email from Apple or Google as evidence.
• Delete the Snorelab app from your phone only after confirming cancellation (optional but recommended).
• One day after your billing cycle would have ended, log back into your payment method and confirm no new charge appeared.
• If you are charged after cancellation, contact Apple Support or Google Play Support within 48 hours with your cancellation proof.
• Keep all receipts, emails, and screenshots for at least 90 days in case you need to file a DTI complaint.

Tocancel recommends following every step on this list; each one protects you from a different common cancellation failure point.

Reviews and user experiences with Snorelab cancellation

Philippine users report mixed experiences with Snorelab cancellation. Many users successfully cancelled through Apple or Google without issues, noting that the process took less than 5 minutes once they knew where to go. However, a significant number reported that they were charged after deleting the app, only discovering the charge weeks later when reviewing their bank statements. Users who cancelled proactively and verified their subscription removal reported no problems. The pattern is clear: users who follow the correct cancellation steps through their app store have no issues, while those who rely on app deletion or hope that deleting the app stops charges end up being surprised. Tocancel exists to ensure you are in the first group-informed, proactive, and protected.

Contacting reviva softworks ltd for disputes

Snorelab is operated by Reviva Softworks Ltd, a UK-based company. If you need to escalate a billing dispute beyond your app store or the DTI, here is their registered contact information:

Send all cancellation requests and refund demands to [email protected] with your account details, the date you cancelled, and the specific charge you dispute. Request a read receipt so you have proof that Snorelab received your message. Keep a dated copy of every email you send and receive. If Snorelab does not respond within 7 days, file a complaint with the DTI and include your email chain as evidence. The DTI has jurisdiction over consumer complaints and can force Snorelab to refund unauthorized charges or face penalties under Philippine consumer protection law.

Why you should cancel Snorelab today

If you are no longer using Snorelab or if you find the premium features do not justify the cost, cancelling immediately stops future charges. Every week you delay is another week of auto-renewal risk. Even if you think you might use the app again someday, you can re-subscribe later at any time; your cancellation is not permanent. The free version of Snorelab remains available if you want to test it again without paying. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges-and we are here to guide you through every step of your Snorelab cancellation. Start today by following the steps above for your specific app store, and verify your cancellation within 24 hours. Your money is in your control when you take action.