Cancel SnoreLab: Step-by-Step Guide

How to cancel SnoreLab and stop paying for sleep tracking you don't use

Understanding SnoreLab and your subscription

SnoreLab is a smartphone app developed by UK-based Reviva Softworks Ltd that records and analyzes your snoring patterns while you sleep. The app runs silently in the background, generating a daily snore score and helping you track improvements over time. If you've decided the premium features no longer serve your needs, you have the right to cancel your subscription immediately, and this guide will walk you through exactly how to do that.

How SnoreLab's service works

The free version gives you basic daily snore scores after each night. The premium subscription, available as a monthly or annual plan, unlocks full-night audio recording, detailed trend analysis across weeks and months, and cloud backup so your sleep data syncs across all your devices. The app itself is free to download; you only pay when you upgrade to premium features.

Why cancellation must happen through your app store

Here's the critical point: SnoreLab doesn't handle billing directly. Instead, all payments flow through Apple's App Store (for iPhone and iPad) or Google Play (for Android devices). This means deleting the SnoreLab app from your phone will not stop your recurring charges. You must cancel your subscription through the app store account where you originally purchased it. At Tocancel, we see this confusion cause hundreds of unwanted charges every month, so understanding this now saves you real money.

Your consumer rights with SnoreLab in new zealand

As a New Zealand consumer, you have legal protections that apply even when buying digital services from overseas companies.

Consumer guarantees act protections apply to SnoreLab

Under New Zealand's Consumer Guarantees Act 1993, every digital service sold to you must be of acceptable quality, fit for purpose, and match the seller's description. If SnoreLab's premium features repeatedly crash, fail to record audio, or don't work as advertised, you have legal grounds to request a refund or fix. SnoreLab's terms state they don't refund partial billing periods, but your actual leverage lies with your app store (Apple or Google), not SnoreLab directly. Therefore, if you experience a faulty service, contact your app store's support team first and document the problem with screenshots.

Your legal position if things go wrong

If you believe SnoreLab's premium service fails to meet acceptable quality standards and the app store refuses your refund request, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's official competition and consumer protection authority. They have the power to investigate complaints and can compel refunds if the service truly failed to perform. This means your rights are backed by law, regardless of what SnoreLab's terms attempt to claim.

Documenting your case before you cancel

Before you cancel, take screenshots of any crashes, error messages, or failed features. Note the dates these problems occurred and how many times you reported them. If you later need to dispute the charge or request a refund, this evidence strengthens your position significantly. Tocancel recommends keeping these records in a folder on your phone for at least 30 days after cancellation.

Why you might want to cancel SnoreLab

Several reasons lead New Zealand consumers to stop using SnoreLab's premium tier.

Common reasons for cancellation

You may have initially subscribed to track a specific health concern, and your doctor's treatment plan has now resolved the issue. Perhaps you realized the app's insights aren't actionable for you, or you've found a competing solution that works better. You might simply want to reduce monthly expenses during tight financial periods. Any of these reasons is valid, and you have the absolute right to cancel whenever you choose. In practice, most Tocancel users cancel because they've achieved their monitoring goal or discovered a free alternative works just as well.

What happens if you continue paying

If you take no action, your subscription will renew automatically on your next billing date. Monthly plans renew monthly; annual plans renew yearly. Each renewal charges your payment method without asking permission first. If you're unsure whether you're still subscribed, check your app store account right now before reading further, because every week of delay costs you real money.

How to cancel SnoreLab on iPhone or iPad

If you subscribed through an Apple device, follow these steps to cancel directly through your Apple ID account settings.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the very top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple account.
4. Find SnoreLab in the subscriptions list and tap it.
   • If SnoreLab doesn't appear, you may not have an active subscription, or it may be paused.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you why you're cancelling; you can skip this question or provide feedback.
6. Confirm your cancellation by tapping Cancel Subscription again.
   • You'll receive an email confirmation from Apple within minutes.

Once confirmed, your premium access ends at the close of your current billing period. You'll retain access to premium features until that date; after it passes, you'll revert to the free version. Your cancellation is immediate and irreversible, but you can resubscribe anytime if you change your mind.

What to do after you cancel on apple

Save your Apple confirmation email in a safe folder. This email proves you cancelled and serves as your receipt if any disputed charges appear later. Check your bank or credit card statement after your next scheduled billing date to confirm no charge went through. If a charge appears after cancellation, contact Apple Support with your confirmation email and request a refund.

How to cancel SnoreLab on android

If you subscribed through a Google Play device, cancel directly in your Google account settings using these steps.

1. Open the Google Play Store app on your Android device.
   • Look for the multicoloured Play Store icon in your app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually a small circle with your initial or profile photo.
3. Select Payments and subscriptions from the menu.
   • You may need to scroll down to find this option.
4. Tap Subscriptions.
   • This shows every active subscription on your Google Play account.
5. Find SnoreLab and tap it.
   • If SnoreLab isn't listed, your subscription may have already ended or you never had one.
6. Tap Cancel subscription.
   • Google will prompt you to confirm and may offer a retention discount; ignore it and proceed.
7. Confirm cancellation by tapping Cancel subscription again.
   • Google sends confirmation via email immediately.

Like Apple, Google keeps you on premium until your current billing period ends. Once that date passes, you'll see the free version only. Your cancellation takes effect instantly, and you'll never be charged again unless you manually resubscribe.

After cancelling on google play

Archive or save the Google confirmation email so you have proof of cancellation. Monitor your payment method for 5 to 7 business days after your scheduled renewal date to ensure no charge posts. If an unexpected charge appears, contact Google Play Support with your cancellation confirmation and request a refund immediately.

Understanding SnoreLab's pricing and billing cycle

Knowing what you've been paying helps you confirm you're cancelling the right subscription.

Exact pricing varies slightly depending on your region and app store currency conversion. Check your most recent bank or credit card statement to see exactly what SnoreLab charged you last. If you've been on annual billing, cancelling saves you significantly compared to monthly plans, so act before your renewal date arrives. Tocancel helps consumers recover thousands of pounds in unwanted recurring charges each month by cancelling early.

How to request a refund from SnoreLab or your app store

If you've just paid for your subscription and immediately realize you don't want it, you may qualify for a refund depending on how long you waited.

Refund eligibility and timelines

Apple allows you to request a refund within 14 days of any purchase if you contact them. Google Play offers similar flexibility within 48 hours of purchase. SnoreLab itself doesn't offer refunds for partial billing periods, so you must request one from your app store, not directly from the company. Be honest about your reason: say you didn't realize you'd be charged or that the app doesn't meet your needs. Honesty improves approval odds significantly.

How to request a refund from apple

Visit reportaproblem.apple.com and sign in with your Apple ID. Find the SnoreLab charge in your purchase history, select it, and choose the reason for your refund request. Apple usually responds within 48 hours. If they decline, you can appeal the decision, but approval on first request is most common if you act within 14 days.

How to request a refund from google play

Open the Google Play Store app, go to your account, then order history, and find SnoreLab. Tap it and select Request a refund. Choose a reason (app doesn't work, didn't intend to buy it, or found a better alternative). Google processes most refund requests within 48 hours. If declined, you have one appeal opportunity, but acting quickly within 48 hours maximises approval chances.

If your app store denies your refund

If Apple or Google refuses and you believe SnoreLab's service genuinely failed to perform as described, file a complaint with the Commerce Commission. Reference the Consumer Guarantees Act 1993 in your complaint and provide screenshots of any crashes or non-functioning features. The Commission can compel refunds if they determine the service breached consumer protection law. This step costs you nothing and takes about 4 weeks for a decision.

Common mistakes when cancelling SnoreLab

Many New Zealand consumers make predictable errors that delay their cancellation or cause unexpected charges.

Deleting the app doesn't cancel your subscription

This is the single most expensive mistake: you delete SnoreLab from your phone thinking it stops the charges, but your subscription continues renewing silently on your app store account. Weeks later, you notice unexpected debits. Deleting the app is not cancellation. You must cancel through your app store settings before you delete anything. Think of it this way: the app is just the door to the service; the subscription lives on the other side, in your app store account.

Ignoring in-app notifications about renewal

SnoreLab may send push notifications reminding you your subscription is about to renew. These aren't confirmations; they're warnings. Many people dismiss these notifications and forget to act, waking up to find they've been charged again. When you see a renewal warning, treat it as your signal to cancel immediately if you no longer want the service. At Tocancel, we recommend setting a phone reminder 3 days before your renewal date to double-check your subscription status.

Not saving your cancellation confirmation

Some users cancel successfully but fail to save their confirmation email. Later, if a disputed charge appears, they have no proof they cancelled, and the app store blames them. Always screenshot or forward your cancellation confirmation to yourself immediately. This email is your legal evidence and your fastest path to a refund if anything goes wrong.

Cancelling in the wrong place

If you subscribed through Apple, cancelling in Google Play won't help. Verify which app store you used by checking your payment method's transaction history. Search for "SnoreLab" in your bank or credit card statement; it will show which company charged you (Apple or Google). Cancel through that exact store, not the other one.

What happens after you cancel SnoreLab

Understanding the post-cancellation timeline helps you avoid confusion and ensure no surprise charges occur.

Your access to premium features during your final billing period

When you cancel, you keep full premium access until your current billing period ends. If you're mid-month on a monthly subscription, you have until the end of that month. If you're mid-year on an annual subscription, you keep everything until the 12-month mark. SnoreLab doesn't pro-rate refunds for unused time, so you'll lose that premium access without getting money back, but this is how subscription apps work in both New Zealand and globally.

Reverting to the free version

On the day your billing period ends, SnoreLab automatically downgrades you to the free version. You'll still be able to use the app, but full-night recording, trend analysis, and cloud backup disappear. Your past snore data remains on your phone, but you can't access it unless you resubscribe. If you've been exporting your data or taking screenshots of important trends, do that before your final billing date ends.

Resubscribing if you change your mind

If you cancel but later decide you want premium features again, you can resubscribe instantly through your app store. Your app library remembers SnoreLab, and you can restore the subscription in seconds. There's no penalty for cancelling and coming back; you're simply charged again from the moment you resubscribe.

Monitoring your payment method after cancellation

Check your bank or credit card statement 5 to 7 business days after your scheduled renewal date. If no charge appears, your cancellation worked perfectly. If a charge posts after cancellation, contact your app store immediately with your cancellation confirmation email and request a refund. App stores process these refunds quickly once you provide proof of your cancellation.

Cancellation checklist before you cancel

Use this checklist to ensure you're cancelling smoothly and won't face surprises afterward.

Why tocancel makes cancelling SnoreLab easier

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, refund unexpected charges, and understand their consumer rights. We've guided users through every major app subscription, and we know exactly where the pitfalls are: app store confusion, forgotten renewal dates, and unclear cancellation processes. When you use Tocancel's resources, you get clear, step-by-step guidance written by consumer-rights experts, not company marketing teams. Our guides explain your legal position under New Zealand law and show you how to escalate if a company refuses to cancel fairly. Tocancel exists because subscription companies rely on confusion; we exist to eliminate that confusion.

Contact details for SnoreLab and consumer authorities

If you need to escalate a dispute or file a formal complaint, use these addresses and contacts.

SnoreLab's parent company (Reviva softworks ltd)

SnoreLab does not maintain a New Zealand-specific postal address for cancellations or complaints. The registered company address is located in the United Kingdom. However, your real point of contact for disputes is your app store (Apple or Google), not SnoreLab directly. Both Apple and Google have New Zealand support teams and will handle refund requests and complaints on SnoreLab's behalf.

Apple support (for iOS users)

Visit support.apple.com or call 0800 048 648 (New Zealand toll-free). Provide your confirmation email and explain the issue. Apple responds within 48 hours for refund requests and subscription disputes.

Google play support (for android users)

Visit support.google.com/googleplay or use the in-app help function on your device. Google typically responds within 48 hours for refund and subscription cancellation issues.

New zealand commerce commission

If your app store refuses a refund and you believe SnoreLab breached consumer protection laws, file a complaint at comcom.govt.nz or call 0800 943 600. The Commission investigates subscription and digital service complaints at no cost to you. Reference the Consumer Guarantees Act 1993 in your complaint and include screenshots of any technical failures.

Cancelling SnoreLab is straightforward once you know the right steps and platform. Your app store handles the entire process, not SnoreLab itself, and cancellation takes about 60 seconds. By following this guide, you'll stop unwanted charges immediately and protect yourself legally under New Zealand consumer law. Tocancel has helped thousands of consumers cancel subscriptions confidently and recover thousands in refunds; you now have everything you need to do the same. Start today by checking which app store holds your subscription, then cancel using the exact steps above.