Cancel Relax Melodies: Step-by-Step Guide

How to cancel Relax Melodies (BetterSleep) and take control of your subscription

Understanding Relax Melodies and your reasons for cancelling

Relax Melodies, now operating under the BetterSleep brand, is a sleep and relaxation app offering guided meditations, soundscapes, and custom mixing tools across iOS, Android, and web platforms. If you subscribed expecting better sleep but the app isn't delivering, or your circumstances have simply changed, you have every right to cancel and reclaim both your money and your peace of mind.

At Tocancel, we know that wellness subscriptions accumulate quickly, and what felt essential during sign-up can become a monthly drain on your budget. Whether BetterSleep is cluttering your device, failing to meet its promises, or simply not fitting your needs anymore, this guide will empower you to cancel with confidence. Your consumer rights in New Zealand protect you, and the cancellation process is straightforward once you understand which platform controls your subscription.

What Relax Melodies actually offers

BetterSleep is a digital wellness app that combines sleep sounds, meditation tracks, and interactive relaxation tools. You can access it through the Apple App Store, Google Play Store, or directly via BetterSleep.com. The app typically operates on a subscription model, meaning you pay a recurring monthly or annual fee to maintain access to premium features.

Why new zealand consumers cancel

Common reasons for cancelling include the app not improving sleep quality as advertised, overlapping subscriptions with competing services, unexpected billing charges, or simply choosing a different wellness approach. Your reason is valid regardless, and you deserve a clear path forward.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 is your legal foundation when dealing with subscription services in New Zealand.

What the consumer guarantees act protects you

Under this law, every service you purchase (including digital subscriptions) must be of acceptable quality, fit for purpose, and delivered safely. If BetterSleep fails on any of these points-for example, the app crashes repeatedly, doesn't work as advertised, or its features are significantly inferior to what was promised-you can pursue a refund or cancellation outside the company's standard terms.

Critically, you cannot be forced into unreasonable subscription terms. If the company makes cancellation deliberately difficult or refuses a legitimate refund claim, that conduct may itself breach consumer law. Your legal position is clear: you hold the power to cancel, and unlawful barriers cannot stand.

Your escalation options if BetterSleep refuses

If Relax Melodies (or BetterSleep) refuses your refund request without good reason, you can escalate to the Commerce Commission, which enforces consumer law nationwide. You may also file a dispute through the Disputes Tribunal for claims under NZD $15,000. Keep all transaction records, emails, and screenshots of app behaviour-these become your evidence if you need to escalate.

How to cancel Relax Melodies across platforms

Your cancellation method depends entirely on where you purchased the subscription; follow the pathway that matches your payment method.

Cancel through apple app store (iOS)

If you subscribed via your iPhone or iPad, Apple manages your billing and controls the cancellation process.

1. Open the Settings app on your iOS device
   • Tap your name at the top of the screen
   • Select Subscriptions from the menu
2. Locate BetterSleep (or Relax Melodies, depending on when you subscribed) in your subscription list
   • Scroll down if needed; active and expired subscriptions appear in order
3. Tap on BetterSleep and immediately select Cancel Subscription
   • A confirmation screen will display showing your access extends until the end of your current billing period
4. Confirm the cancellation when the app prompts you
   • Apple will email a confirmation to your Apple ID address within minutes

Alternative method: You can cancel directly in the BetterSleep app by navigating to My Library, then Profile, then Account, then Manage Subscription. This redirects you to Apple's cancellation screen.

Critical point: Deleting the BetterSleep app does not cancel your subscription; it only removes the app from your device. You must complete the cancellation step in Settings for the charges to stop.

Cancel through google play store (Android)

If you subscribed via an Android device, Google Play handles your billing and cancellation.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
   • Select Payments and subscriptions
2. Tap Subscriptions to view all active subscriptions
   • Scroll through the list until you locate BetterSleep
3. Tap BetterSleep to open the subscription details
   • Review your billing date and payment method
4. Select Cancel subscription at the bottom of the screen
   • Google will ask you to confirm; choose Yes, cancel subscription
5. Confirm your cancellation by tapping Cancel subscription one final time
   • Google Play will send a confirmation email to your account address

Important note: On Android, cancellation takes effect at the end of your current billing cycle. You retain access until that date; charges stop only after that point.

Cancel via BetterSleep.com (web subscription)

If you subscribed directly through the BetterSleep website rather than an app store, the company handles your billing directly.

1. Visit BetterSleep.com and log in to your account
   • Use your registered email and password
2. Navigate to your account settings (usually accessible from a profile or gear icon)
   • Look for Subscription, Billing, or Account Settings
3. Locate your active subscription plan
   • You should see your billing frequency (monthly or annual) and next charge date
4. Select Cancel subscription or Downgrade plan
   • Some services offer a downgrade option to free access; cancellation terminates all access
5. Complete the cancellation process and watch for a confirmation email
   • If no email arrives within 24 hours, contact BetterSleep support at their listed email address

For direct web subscriptions, Tocancel recommends taking a screenshot of the confirmation screen before leaving the website-this serves as proof of your cancellation request if disputes arise later.

Understanding your refund rights and timing

Refund eligibility depends on when you cancel and which consumer protections apply to your situation.

Refund eligibility and timeframes

If you cancel before your next billing date, you should not be charged again. However, refunding charges already taken is a separate matter. Under New Zealand consumer law, you may qualify for a refund if you can demonstrate the service failed to meet reasonable expectations-for example, if the app was faulty or didn't work as advertised.

For subscriptions purchased through Apple or Google, you have 14 to 45 days (depending on your region and purchase date) to request a refund directly through their platforms. For direct web subscriptions, BetterSleep's own refund policy applies, which may be less generous than statutory consumer law allows.

How to request a refund

For Apple App Store refunds, visit reportaproblem.apple.com, select the charge, and request a refund citing the reason (e.g., "Service did not work as advertised" or "Accidentally purchased"). Apple typically responds within 1 to 3 business days.

For Google Play refunds, open the Google Play Store, go to your Payments and subscriptions section, select the charge, and tap Report a problem. Provide clear details and submit.

For direct web subscriptions, email BetterSleep support with your order number, the date of the charge, and a clear explanation of why you believe the service failed to meet reasonable expectations. If they refuse, Tocancel recommends escalating to the Commerce Commission with your evidence.

What happens after you cancel

Cancelling can feel uncertain, so understanding what to expect helps you stay in control.

Access after cancellation

Immediately after you cancel through Apple or Google, you retain access to premium features until the end of your current billing cycle. On the final day of your subscription period, the app will revert to free features only (if available) or you will lose access entirely. If you subscribed via the web, BetterSleep's own terms determine your access window-usually through the end of the paid period.

Confirming cancellation

Save your cancellation confirmation email, screenshot, or receipt. Log back into your subscription settings within 7 days to verify the cancellation took effect; if the subscription still appears active, contact the platform immediately. This verification protects you if charges continue unexpectedly.

Unsubscribing from emails

Cancelling your subscription does not automatically remove you from BetterSleep's marketing emails. Visit BetterSleep.com, log in, find the email preferences or unsubscribe link (usually at the bottom of marketing emails), and opt out explicitly. This is a separate step from cancellation.

Pricing and subscription plans

Understanding what you may have been paying helps clarify whether cancellation was the right decision.

If you were on a monthly plan, cancelling saves you NZD $12-15 per month. Annual subscribers who cancel mid-cycle typically cannot recover the unused portion unless they prove service failure under the Consumer Guarantees Act.

Common mistakes to avoid when cancelling

Cancellation can go wrong in subtle ways, but knowing these traps means you can sidestep them entirely.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most frequent error. Removing the BetterSleep app from your phone stops notifications and frees up storage, but does absolutely nothing to stop billing. Your subscription remains active, and charges continue on your payment method. Always cancel through your device Settings or the BetterSleep website before deleting the app.

Mistake 2: assuming a free trial cancels automatically

Many users sign up for a discounted 7-day or 14-day trial expecting the subscription to end automatically. It does not. The trial converts to a paid subscription on the final day unless you cancel before that deadline. Mark your trial end date in your phone calendar and cancel 24 hours beforehand.

Mistake 3: not saving confirmation details

If you don't preserve your cancellation confirmation, you have no proof if BetterSleep or your payment platform later disputes the cancellation or charges you again. Screenshot the confirmation screen, save the email, and take a second screenshot of your subscription settings after cancellation showing the subscription is no longer active.

Mistake 4: cancelling on the wrong platform

If you subscribed through Apple but try to cancel via Google Play or the website, the subscription continues. Your cancellation only works on the platform where you purchased. If you cannot remember where you subscribed, check your bank or credit card statements; the merchant name will clarify whether it was Apple, Google, or BetterSleep directly.

Mistake 5: ignoring unexpected charges after cancellation

If a charge appears after your cancellation confirmation, act immediately. Do not assume it's a delayed processing fee or mistake. Contact the platform (Apple, Google, or BetterSleep) within 24 hours with your cancellation proof and dispute the charge. Under consumer law, you are entitled to refunds for unauthorised charges.

Comparing Relax Melodies with alternatives

If you cancelled because BetterSleep wasn't meeting your needs, these alternatives may fit better.

If you are switching apps, you can trial Insight Timer's free tier (genuinely ad-supported but fully functional) before committing to paid plans elsewhere. This lets you test fit without additional subscription risk.

Checklist for cancelling Relax Melodies

Use this checklist to ensure you cancel correctly and protect yourself.

• Identify which platform you used to subscribe (Apple, Google Play, or BetterSleep.com)
• Log into your account or Settings on that platform
• Locate the active BetterSleep or Relax Melodies subscription
• Select Cancel subscription and complete all confirmation prompts
• Screenshot or save the cancellation confirmation message
• Save the confirmation email sent to your account address
• Wait 24 hours, then log back in to verify the subscription no longer shows as active
• Mark the end of your access period in your calendar (usually 30 days from cancellation)
• Monitor your bank or credit card statement for the next 2 billing cycles to confirm charges have stopped
• If an unexpected charge appears, contact the platform immediately with your cancellation proof
• Unsubscribe from BetterSleep marketing emails via the unsubscribe link in their emails
• Delete the app from your device if you wish (optional; does not affect cancellation)

Taking action: your next steps

Cancelling Relax Melodies is your right, and Tocancel is here to support your decision. You now understand your consumer rights under New Zealand law, you know exactly which steps apply to your platform, and you have the checklist to protect yourself from common pitfalls.

If BetterSleep or your payment platform refuses a legitimate refund request, remember that the Commerce Commission enforces consumer law and will back your claim if the service failed to meet reasonable expectations. Your evidence-screenshots, emails, and transaction records-is your power.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and take control of their spending. Whether you are cancelling today or simply exploring your options, Tocancel empowers you to act with confidence and clarity. Visit Tocancel.com for guides on cancelling hundreds of other services, templates for escalation letters, and real-world consumer success stories.

Contact information for Relax Melodies support

If you need to contact BetterSleep support regarding your cancellation or a refund dispute, use the following channels.

Official support contact

BetterSleep (Relax Melodies) is based in Canada but serves New Zealand users. The primary support email is usually found within the BetterSleep.com website footer or in your account settings. Support requests typically receive responses within 2 to 5 business days.

For app store-related issues (incorrect charges, failed cancellations, refund requests), contact Apple or Google directly rather than BetterSleep, as they process these claims.

If tocancel can help further

If you encounter delays, refusals, or ongoing charges after cancellation, Tocancel can provide templates for formal consumer complaint letters and guidance on escalating to the Commerce Commission. Documentation matters: keep every email, screenshot, and transaction record. Tocancel is your trusted resource for protecting your consumer rights in New Zealand, and we're here whenever you need clarity on cancellation.