Cancel Relax Melodies: Step-by-Step Guide

How to cancel Relax Melodies (now BetterSleep) in the philippines without losing money

Why you need to act now before your next billing date

Relax Melodies, now operating as BetterSleep, is a sleep and relaxation app that delivers guided audio content, sleep soundscapes, and meditation mixes to help you rest, focus, and unwind. If you signed up in the Philippines, you likely activated a recurring subscription that renews automatically every 30 days unless you cancel before the next charge date.

The rebranding from Relax Melodies to BetterSleep has created confusion for thousands of Philippine users. Your bank statement may still show "Relax Melodies" while the app itself now displays "BetterSleep"-this mismatch explains why many people struggle to find cancellation support. At Tocancel, we help consumers navigate this exact scenario daily, and we've found that the name change delays cancellation because users search for the old brand when looking for help.

The critical fact: you pay upfront, gain access to all content, and can cancel without penalty before your renewal date. However, the free trial conversion trap and multi-platform billing system create multiple cancellation pitfalls. This guide walks you through every platform and shows you exactly how to reclaim control of your subscription.

Understanding the rebranding and billing confusion

Relax Melodies rebranded to BetterSleep to modernise its service offering and expand globally. This transition means that new sign-ups go directly to BetterSleep, while existing Relax Melodies subscribers still see the old branding on their bills. This dual naming creates a serious problem: when you search for cancellation help, support pages redirect you to BetterSleep resources that don't always acknowledge the original Relax Melodies billing.

Your billing relationship determines where you must cancel. If you downloaded the app from Google Play Store or Apple App Store, Google or Apple processes your subscription-not Relax Melodies directly. If you signed up via the website, your payment method is held by the Relax Melodies payment processor. This distinction is essential because cancelling in one place does not cancel billing in another.

Why free trials convert automatically and cost you money

The free trial is the primary source of unexpected charges. You download the app, activate your 7-day free trial, and unless you cancel before day 7 ends, the system automatically charges your payment method ₱499.00 for the monthly subscription. Tocancel data shows this is the number one reason Philippine users report surprise charges-they assumed the free trial ended automatically without conversion.

The app does not send a reminder before the trial expires, and cancellation instructions are not prominently displayed during the trial period. This deliberately obscures the cancellation process and catches consumers off guard.

Your consumer rights under philippine law and what you can do about them

The Consumer Act of the Philippines (Republic Act No. 7394) explicitly protects you against automatic renewal traps and unfair subscription practices. This law gives you the legal right to cancel recurring billing at any time without penalty, provided you cancel before the next charge date.

Your legal position is strong: if Relax Melodies or BetterSleep continues to charge you after you've submitted a clear cancellation request, you can file a formal complaint with the Department of Trade and Industry (DTI) under the Consumer Act. The DTI will investigate and compel the company to refund unlawful charges. This is not a suggestion-it is your legal entitlement as a Filipino consumer.

When to escalate your complaint to the DTI

If Relax Melodies charges you again after you cancel, or if the company ignores your cancellation request, document everything and escalate immediately. Write down the exact date you submitted your cancellation, the method you used, any confirmation number you received, and the date the unauthorised charge appeared on your statement.

Contact the DTI Consumer Complaint and Advocacy Division at (02) 8734-6080 or file your complaint online at www.dti.gov.ph. The DTI will send a formal demand letter to the company and can impose penalties if Relax Melodies fails to comply. Tocancel recommends this step if you do not receive a refund within 14 days of cancellation.

Exact cancellation steps for each platform you may have used

Your cancellation method depends on where you signed up and where your payment is processed.

Cancel via google play store (Android users)

If you subscribed through the Google Play Store, you must cancel through your Google Play account-not in the Relax Melodies app itself.

1. Open Google Play Store on your Android phone
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and select "Relax Melodies" or "BetterSleep" from the list
6. Tap "Cancel subscription"
7. Follow the prompts and confirm your cancellation
   • You may be asked to select a cancellation reason-choose any option
   • Google will ask if you want to stay; decline all retention offers
8. You should see a confirmation message: "You will have access until [date]"-save a screenshot

Critical step: verify your cancellation by returning to the Subscriptions menu and confirming that Relax Melodies no longer appears in your active subscriptions list. If it still shows, repeat the process or contact Google Play Support directly.

Cancel via apple app store (iOS users)

If you subscribed through Apple App Store, your subscription is managed through your Apple ID, not in the app.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Relax Melodies" or "BetterSleep" in your active subscriptions
5. Tap on it
6. Select "Cancel subscription"
   • Apple may display messages encouraging you to pause or modify your plan-ignore these
   • Proceed directly to the cancellation confirmation
7. Apple will show your access end date-screenshot this for your records

Verify cancellation immediately by returning to Settings > Subscriptions to ensure Relax Melodies no longer appears. If the app is still listed, your cancellation did not complete and you should try again.

Cancel via the Relax Melodies website (direct payment)

If you signed up directly at the website and paid by credit card or debit card, you must cancel through the website account settings.

1. Visit the Relax Melodies website (or BetterSleep if you are redirected)
2. Log in to your account with your email and password
3. Navigate to "Account Settings" or "Subscription Settings"
   • This is usually found in a menu under your profile icon or username
4. Locate the active subscription section
5. Click "Cancel Subscription" or "Manage Billing"
6. Confirm your cancellation and take a screenshot of the confirmation page

If you cannot locate these settings, email the support address listed at the end of this guide. Include your account email, the date you signed up, and a clear statement: "I request immediate cancellation of my Relax Melodies subscription effective today." Tocancel strongly recommends sending cancellation requests by email to create a written record.

What happens immediately after you cancel and how to verify it worked

Once you cancel, you retain full access to the app until the end of your current billing period. You will not lose any features or content before that date. However, your subscription will not renew after that date expires.

Verify your cancellation within 24 hours

Do not assume your cancellation worked just because you saw a confirmation screen. Verify it by checking your subscription status:

• Google Play users: return to Settings > Apps > Subscriptions and confirm Relax Melodies no longer appears
• Apple App Store users: return to Settings > Subscriptions and confirm Relax Melodies is gone
• Website subscribers: log back into your account and confirm the subscription section shows "No active subscription"

Save screenshots of your cancellation confirmation and your verification check. These form your proof of cancellation if a dispute arises later.

Monitor your statement for unexpected charges

Check your bank or card statement on your next billing date to confirm no charge appeared. If you see a charge after cancellation, that charge is unauthorised and you have the legal right to dispute it. Contact your bank immediately and request a chargeback, citing your cancellation request date as evidence.

At Tocancel, we help consumers resolve these situations by documenting the cancellation evidence and escalating to the DTI if the company refuses to refund. Act within 30 days of the disputed charge to maximise your chances of a successful chargeback.

Pricing structure and billing cycles explained

Understanding your plan type helps you know exactly when your renewal date arrives and when you must cancel to avoid the next charge.

The free trial is the highest-risk tier because it converts automatically to the monthly ₱499.00 plan. If you accept the free trial but do not use the app, set a phone reminder for day 6 to cancel before the conversion triggers.

How to claim a refund if Relax Melodies charged you after cancellation

You are entitled to a refund if the company charged you after your cancellation request or during a free trial you never consented to extend into a paid subscription.

Request a refund from the company first

Contact Relax Melodies support directly with your cancellation evidence. Email the support address at the end of this guide and include:

• Your account email address
• Screenshot of your cancellation confirmation
• Screenshot of the disputed charge on your bank statement
• The exact date the unauthorised charge appeared
• A clear statement: "I request a full refund of ₱[amount] charged on [date] after my cancellation on [date]"

The company should respond within 7 business days. If they refuse or do not respond, proceed to the next step.

Dispute the charge with your bank or payment provider

If Relax Melodies refuses to refund, contact your bank or credit card issuer and request a chargeback. Provide your cancellation evidence and explain that you cancelled before the charge date. Banks in the Philippines typically process chargeback claims within 30 days if you submit supporting documentation.

Tocancel recommends keeping all cancellation screenshots, confirmation emails, and bank statements for at least 90 days after cancellation. This documentation is your legal protection if a dispute arises.

Escalate to the DTI if you do not receive a refund

If your bank chargeback is unsuccessful or the company ignores your refund request, file a formal complaint with the Department of Trade and Industry. The DTI can compel Relax Melodies to refund unauthorised charges and impose penalties for violating the Consumer Act of the Philippines.

File your complaint at www.dti.gov.ph or call the Consumer Complaint and Advocacy Division at (02) 8734-6080. Include your cancellation proof, charge screenshots, and refund request emails. The DTI will send a demand letter to the company and investigate non-compliance.

Common mistakes that trap you in unwanted subscriptions

Many Philippine users think they have cancelled but actually remain enrolled-this frustration is avoidable with the right precautions.

Mistake one: cancelling in the app instead of the platform that billed you

The Relax Melodies app includes a cancellation button, but using it does not cancel if Google Play, Apple, or a website payment processor holds your subscription. You must cancel through the same platform that charged you. If you do not match the cancellation method to your billing source, your subscription remains active and you will be charged again in 30 days.

Always verify: where did the original charge appear? Was it under "Google Play" or "Apple"? Or was it a direct card charge from Relax Melodies? Cancel in that same place.

Mistake two: ignoring free trial deadlines

The 7-day free trial ends silently. The app does not send reminders, and the renewal is not announced prominently. If you accept the trial and forget about it, you are automatically charged ₱499.00 on day 8. Set a phone alarm on day 6 as soon as you start the trial-do not rely on the app to remind you.

Mistake three: assuming the free trial is "no commitment"

Relax Melodies markets the trial as free and commitment-free, but the legal fine print states that it converts automatically unless you cancel before expiration. "No commitment" does not mean "no auto-renewal"-these are two different things. You must actively cancel to prevent the conversion.

Mistake four: not saving cancellation confirmations

Screenshots of your cancellation confirmation and the confirmation screen showing your access end date are your only proof that you cancelled on time. Without these, if Relax Melodies charges you again and you dispute it, you cannot prove when you cancelled. Save and date-stamp all confirmations.

Step-by-step checklist to ensure your cancellation is final

Use this checklist immediately after you cancel to confirm everything is correct.

Complete all six steps before you consider your cancellation secure. The moment you reach step six without a surprise charge, your subscription is definitively ended.

Should you cancel or pause instead

Some users prefer to pause their subscription rather than cancel completely, keeping their account and content library intact for future use.

When pausing makes sense versus when cancellation is better

Pause your subscription if you plan to return within the next 3 months and want to preserve your account data and personalised recommendations. Cancel permanently if you have no intention of returning or if you are frustrated by billing practices and want to avoid future accidental re-subscriptions.

Pausing does not prevent billing-you must still cancel to stop charges entirely. If you pause but do not cancel, you will be billed when your pause period expires. To avoid confusion, Tocancel recommends outright cancellation unless you have a specific, near-term reason to return.

Contact information for escalation and support

If Relax Melodies ignores your cancellation request or refuses a refund, use this address to send a formal demand letter.

Relax Melodies support contact:
Check your account settings or the app for the current support email address, as Relax Melodies is transitioning to BetterSleep and contact details may change. If no email is visible, contact BetterSleep support at the official website.

Department of Trade and Industry (DTI) complaint:
Phone: (02) 8734-6080
Website: www.dti.gov.ph
File your complaint online or visit an office in your region to escalate unauthorised charges or refund disputes.

Your bank's dispute department:
Contact your credit card issuer or bank immediately if you see a charge after cancellation. Request a chargeback and provide your cancellation proof.

Final summary: you have the power to cancel and enforce your rights

Relax Melodies (now BetterSleep) is designed to make cancellation feel difficult through rebranding confusion, platform fragmentation, and silent auto-renewals. However, Philippine consumer law gives you explicit rights to cancel recurring subscriptions without penalty, and the DTI will enforce those rights if the company refuses to comply.

Your action plan is clear: identify your billing platform, cancel through the correct channel, save your confirmation, verify within 24 hours, and monitor your statement on renewal day. If an unauthorised charge appears, dispute it with your bank and escalate to the DTI if necessary. Do not assume silence means success-verify actively.

Tocancel has helped thousands of Philippine consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your subscription is your money, and you have every legal right to stop paying whenever you choose. Use this guide to reclaim control, and visit Tocancel (tocancel.com) for support with other subscriptions you need to cancel. Take action today, and you will avoid the next billing cycle entirely.