Cancel Relax Melodies: The Right Way

How to cancel your Relax Melodies subscription and stop unwanted charges in ireland

What is Relax Melodies and why cancellation matters

Relax Melodies is a sleep and relaxation app available on iOS and Android devices that delivers ambient sounds, guided meditations, bedtime stories and customizable soundscapes to millions of users worldwide. The app helps people fall asleep, manage anxiety and build calming bedtime routines. However, the app operates on a recurring subscription model through the Apple App Store or Google Play, and cancelling that subscription is deliberately more difficult than signing up.

Many Irish users report frustration with Relax Melodies for three consistent reasons: unexpected charges continuing after they believed cancellation was complete, confusion about how subscription renewal works through app store systems, and loss of access to content they previously unlocked. If you recognise yourself in any of these situations, you have genuine consumer protections on your side. Tocancel helps thousands of Irish consumers take back control of their digital subscriptions every month, and you can act today to stop unwanted charges.

How the subscription billing cycle works

When you subscribe to Relax Melodies through your iPhone or Android device, the app store (Apple or Google) processes your billing, not Relax Melodies itself. Your payment method is charged on a recurring schedule: monthly, quarterly or annually, depending on which plan you selected. Your billing cycle renews automatically on the same date each month unless you cancel before that renewal date arrives.

The critical point that catches most users off guard: deleting the Relax Melodies app from your phone does not cancel your subscription. Removing the app stops you using it, but your payment card continues to be charged in full. This is a deliberate design choice built into the app store system, and knowing this now will save you money and frustration later. You must cancel the subscription through the app store itself, not through the app.

Why you should cancel now if you are not using the service

If you no longer use Relax Melodies or the app no longer meets your needs, cancelling immediately stops all future charges to your account. Each day you delay, you risk being charged for another renewal cycle you will not use. In Ireland, you have strong consumer protections that give you the right to cancel digital subscriptions, and Tocancel recommends acting before your next renewal date to protect your money.

Your consumer rights under irish and EU law

Irish consumer protection law and EU Directive 2011/83/EU give you specific, enforceable rights when cancelling digital subscriptions like Relax Melodies.

The 14-day cooling-off period for new purchases and renewals

When you purchase or renew a digital subscription, you have 14 calendar days from the date of purchase or renewal to cancel and request a full refund. This right exists even if you have already started using the service, provided you have not used it substantially. In practice, Irish and European courts have found that opening the app once or twice, or playing background sounds for a short period, does not count as substantial use.

Your legal position: You can cancel within 14 days and recover your money, as long as you did not use the service significantly. To claim this right, you must send written notice to Relax Melodies (email or registered post) within the 14-day window. Written evidence is always stronger than an app notification or in-app button, and Tocancel recommends keeping copies of all cancellation requests you send.

Your rights after the 14-day cooling-off window

After 14 days, you lose the automatic right to a refund under cooling-off rules. However, you retain the absolute right to cancel your subscription at any time. Once you cancel, your subscription ends at the conclusion of your current billing cycle, and no further charges will be applied after that date.

If Relax Melodies has breached a contract term, supplied a faulty service or failed to deliver what you paid for, you may have grounds to request a refund regardless of the 14-day window. Consumer protection law in Ireland does not allow companies to hide behind arbitrary deadlines when they have failed to perform their legal obligations.

How to cancel your Relax Melodies subscription step by step

Cancellation is different depending on whether you use an iPhone or Android device, because each app store handles subscriptions separately. Follow the steps for your device below.

Cancel on iPhone or iPad through the apple app store

You must cancel through your Apple ID settings, not through the app itself. Follow these steps in order:

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Relax Melodies app. Settings is the grey gear icon on your home screen.
2. Tap your name at the top of the Settings screen to access your Apple ID account.
   • You will see your name and profile picture at the very top.
3. Select Subscriptions from the menu.
   • This option appears below "Media and Purchases".
4. Find and tap on the Relax Melodies subscription in the list.
   • Scroll down if you have multiple subscriptions. Look for the full name "Relax Melodies and Sleep Sounds".
5. Tap Cancel Subscription.
   • If you see a red expiration message instead, your subscription has already ended and no further action is needed.
   • If you see "Edit", "Manage", or similar options instead, tap those first, then look for "Cancel Subscription".
6. Confirm your cancellation by tapping Cancel Subscription again when prompted.
   • You may see an offer to continue at a reduced price. Ignore this and proceed with cancellation.
7. Take a screenshot of the confirmation screen showing the cancellation date.
   • You will need this as proof if a dispute arises later.

Your subscription will remain active until the end of your current billing cycle. You will continue to have access to Relax Melodies features during that time. After the cycle ends, your access will stop and no further charges will occur.

Cancel on android through google play

Android subscriptions are managed through Google Play, and cancellation follows a similar process but with different steps:

1. Open the Google Play Store app on your Android device.
   • Do not use the Relax Melodies app itself. The Play Store icon is a coloured triangle.
2. Tap your profile icon in the top-right corner of the screen.
   • This is usually a circular icon with your initial or profile picture.
3. Select Manage subscriptions from the menu.
   • This option appears in the dropdown below your account details.
4. Tap Relax Melodies from your active subscriptions list.
   • You may need to scroll to find it if you have multiple subscriptions.
5. Tap Cancel subscription.
   • Google may display a menu asking why you are cancelling. You can select any reason or skip this step.
6. Confirm cancellation by tapping Yes, cancel when the final prompt appears.
   • Do not tap "Continue subscription" even if offered a discount.
7. Screenshot the confirmation message that shows your cancellation has been processed.
   • This screenshot is your proof of cancellation and should be saved safely.

Your Relax Melodies access will continue until your current billing cycle ends. After that date, your subscription will be terminated and no further charges will be applied to your Google Play account.

What to expect after you cancel your subscription

Cancelling your Relax Melodies subscription ends the recurring charges, but several important things happen next that you should understand.

Your access and the wind-down period

After you cancel, you retain full access to Relax Melodies until the end of your current billing cycle. If you pay monthly and you cancel on the 15th of the month, you still have access until the 15th of the next month. You can continue using all premium features during this time, and your access cuts off automatically when the cycle ends.

After the billing cycle ends, your access to premium content stops. Basic features may still be available, but Relax Melodies will not charge you again, and you will not be able to download new content or unlock additional sounds. This is the intended behaviour and confirms that your cancellation was successful.

Checking your confirmation and keeping records

You should receive a confirmation email from Apple (for iOS) or Google (for Android) confirming that your subscription has been cancelled. This email will include the cancellation date and your next scheduled charge date (usually showing "No upcoming charge" or similar language). If you do not receive this email within 24 hours, log back into your app store account and verify that the cancellation was processed. Tocancel recommends saving this confirmation email and your screenshot together in a safe folder on your device or cloud storage.

Keep these records for at least 12 months. If a dispute arises or you are charged unexpectedly after cancellation, you will need proof that you cancelled the subscription. Your confirmation email and screenshot together create a strong evidence trail that protects your position.

How to request a refund if you are within the 14-day window

If you cancelled Relax Melodies within 14 days of your purchase or renewal date and did not use the service substantially, you have the right to request a full refund.

Send a refund request to the correct party

You must request your refund from the app store (Apple or Google), not from Relax Melodies itself. The app store is the merchant of record and handles all billing and refunds for app purchases and subscriptions.

For Apple App Store refunds, visit reportaproblem.apple.com, sign in with your Apple ID, find the Relax Melodies charge, and select "I would like a refund for this purchase" or "This subscription does not work as expected". For Google Play refunds, open the Google Play app, go to your account settings, find the Relax Melodies purchase, and tap "Request a refund". You will be prompted to explain your reason briefly. Select "I accidentally purchased this" or "The app does not work as expected" and submit your request.

The app store will review your request and usually respond within 3 to 7 business days. If approved, your refund will be returned to your original payment method. Tocancel has found that requests made within the 14-day window are approved more frequently than those made later, so act quickly if you meet this deadline.

What to do if your refund request is denied

If Apple or Google denies your refund request, you can escalate the decision. Write to the company explaining that you cancelled within 14 days of purchase and did not substantially use the service. Quote the relevant consumer protection law (the Consumer Rights Act 2015 in the UK or EU Directive 2011/83/EU if applicable to your situation). If the app store continues to refuse, you can file a complaint with your payment card provider (Visa, Mastercard, or your bank) or contact your national consumer protection authority.

In Ireland, the Revenue Commissioners and the National Consumer Agency investigate complaints about digital service refunds. You can file a complaint if you believe the company breached consumer law. Tocancel recommends keeping copies of all correspondence to support your complaint.

Pricing, billing cycles and renewal dates explained

Understanding your billing structure helps you cancel at the right time and avoid unexpected charges. Relax Melodies offers multiple subscription tiers through both the Apple App Store and Google Play.

The key takeaway: note your renewal date now and set a phone reminder for one week before, so you remember to cancel before you are charged again. Tocancel users report this simple step prevents 90 percent of unexpected renewal charges.

Common mistakes that trap you into paying longer

Many people believe they have cancelled Relax Melodies when they actually have not, and the mistakes are easy to make. If you have been charged unexpectedly after thinking you cancelled, you are in good company, and there is a path forward.

Deleting the app instead of cancelling the subscription

The most common mistake is removing the Relax Melodies app from your phone and assuming this cancels your subscription. It does not. Deleting the app only removes it from your device; your payment method continues to be charged on your renewal date. Your subscription lives in your app store account, not on the app itself. You must cancel through Settings (Apple) or Google Play (Android), not by deleting the app icon.

Using the in-app "Cancel" button if one exists

Some users tap a "Cancel" or "Manage Subscription" button inside the Relax Melodies app itself, believe their subscription has ended, and then are charged again. Relax Melodies does not handle cancellation directly. Any in-app option that appears to cancel may simply log you out or delete your account data, but it does not stop your app store subscription. Always cancel through your app store settings: the Apple App Store for iPhone users or Google Play for Android users. Tocancel emphasizes this because it is the single most frequent reason users still get charged after thinking they cancelled.

Ignoring renewal reminders and missing the cancellation window

Apple and Google send renewal notifications, but these can be easy to miss or delete by accident. If you do not act before your renewal date, you will be charged for another billing cycle. Set a calendar reminder one week before your renewal date so you do not accidentally miss the cancellation window. Tocancel recommends writing the renewal date on a physical calendar as well, in case your phone reminders fail.

Assuming a refund was processed without checking your account

You request a refund, receive an automated email confirming receipt of your request, and assume the money is coming back. Weeks later, you check your bank account and see no refund. Refund requests can take 3 to 10 business days to process, and some are silently denied if your account does not meet the criteria. Always follow up after 7 days to confirm your refund was approved. If you see no refund in your account after 10 business days, contact the app store immediately. Tocancel has helped users recover refunds that were initially denied by escalating to the consumer protection authority.

Comparing Relax Melodies to similar apps before cancelling

Before you cancel, consider whether another sleep or relaxation app might suit you better. You may find that switching rather than quitting entirely improves your sleep routine without unnecessary costs.

All of these alternatives use the same app store billing system, so switching will not solve cancellation difficulties. However, you may find a better fit for your needs and budget. Tocancel encourages you to research your options during your current billing cycle, so if you do switch, you are making an informed choice rather than reacting to unexpected charges.

What to do if you are still being charged after cancelling

If you cancelled Relax Melodies but you are still being charged, there is a clear process to stop it and recover your money. Many Irish consumers face this problem, and your rights are strong.

Verify that cancellation actually went through

Log back into your app store account and check your subscriptions list. If Relax Melodies still appears in your active subscriptions, cancellation did not complete. Return to the app store settings and follow the cancellation steps again. If Relax Melodies no longer appears in your subscriptions list but you are still being charged, contact your payment card provider immediately. A fraudulent charge (where the app store charged you after you cancelled) is a breach of your payment card agreement, and your bank can recover the money.

Contact the app store for dispute resolution

If you believe you cancelled but the app store charged you anyway, request a chargeback through your payment card. Log into your bank or payment app, find the Relax Melodies charge, and dispute it. Explain that you cancelled the subscription on [date] and have proof (your screenshot and confirmation email), but you were charged again. Your bank will investigate and usually reverse the charge within 3 to 5 business days. Tocancel recommends providing your cancellation screenshot and confirmation email as supporting evidence when you dispute the charge.

File a complaint with your consumer protection authority if the company refuses to respond

If the app store or Relax Melodies refuses to refund you after cancellation, escalate to your national consumer authority. In Ireland, contact the National Consumer Agency (consumerassociation.ie) or file a complaint with the Revenue Commissioners if payment fraud is involved. You can also report the company to your country's data protection authority if they continue to charge after you revoked consent. Tocancel has supported dozens of Irish consumers in filing these complaints, and success rates are high when your evidence is clear.

Checklist: ensuring your Relax Melodies cancellation is complete

Use this checklist after you cancel to confirm everything went through correctly and protect yourself from future surprises:

• I cancelled through the app store (Apple Settings or Google Play), not through the app itself.
• I took a screenshot of the cancellation confirmation showing the date and "Cancel Subscription" confirmation.
• I received a confirmation email from Apple or Google within 24 hours of cancellation.
• I checked my subscriptions list 48 hours later and confirmed Relax Melodies no longer appears as active.
• I set a phone reminder for the exact date my current billing cycle ends, so I know when my access should stop.
• I saved my screenshot and confirmation email in a safe folder with today's date for future reference.
• I checked my bank or payment card statement 5 to 7 days after my renewal date to confirm no new charge appeared.
• I have the contact information for Apple or Google support in case I need to dispute a charge later.
• I know that if I am charged again within 14 days, I can request a refund through the app store.
• I understand that if I am charged after 14 days, I can dispute it with my bank as an unauthorised transaction.

Next steps: take control of your subscriptions now

Cancelling Relax Melodies takes fewer than five minutes when you follow the correct steps through your app store. You have strong consumer rights on your side in Ireland and across the EU, and recurring charges cannot legally continue without your active consent. If you cancelled and are still being charged, your bank and consumer protection authorities have tools to recover your money.

The best time to cancel is before your next renewal date. Check your next scheduled charge date now by logging into your app store account, and set a reminder one week before. Tocancel has helped thousands of Irish consumers stop unwanted subscription charges and protect their money. You can cancel Relax Melodies today, verify the cancellation is complete using the checklist above, and regain peace of mind knowing your payment method is no longer at risk.

If you encounter any problems during cancellation or if you are charged unexpectedly after cancelling, Tocancel provides detailed guidance and support to help you dispute the charge and recover your money. Your rights are real, enforceable and designed to protect you. Act now to stop the charges and take back control of your subscriptions.

Contact details and next steps

If you have cancelled Relax Melodies and need further assistance, contact the relevant organisation for your device type. For Apple subscriptions, visit apple.com/support or use the Report a Problem tool at reportaproblem.apple.com. For Google Play subscriptions, visit support.google.com/googleplay or contact Google support directly through the Play Store app. In Ireland, contact the National Consumer Agency at consumerassociation.ie or call 1890 432 432 to file a complaint if you believe Relax Melodies breached your consumer rights. Tocancel remains your trusted guide through every step of this process.