Cancel Willow Tv: The Right Way to Stop Your Subscription

How to cancel Willow Tv in canada: your rights and step-by-step guide

Why you might want to cancel Willow Tv

Willow Tv is a cricket-focused streaming service that delivers live international matches, highlights and replays to Canadian viewers. You can subscribe directly through willow.tv or via platforms like Apple App Store, Google Play, Amazon, Roku and TrillerTV by Cricbuzz. If your viewing habits have changed, your budget is tight or you've found better value elsewhere, cancelling is your right-and Tocancel is here to guide you through every step.

Streaming costs add up. At $8.99 monthly or $79.99 annually, Willow Tv is a real line item in your budget. Cricket schedules may not align with your time zone. The service quality may disappoint. You may have lost interest in the sport altogether. Whatever your reason, you deserve a clear, hassle-free cancellation process. Tocancel helps thousands of Canadian consumers regain control of their subscriptions every year, and we're ready to help you too.

The two paths to cancellation

Where you bought your subscription determines how you cancel. If you subscribed directly at willow.tv, Willow controls your billing and cancellation. If you subscribed through Apple, Google, Amazon or Roku, that platform handles your cancellation and any refunds. This distinction matters because the steps, timelines and refund eligibility differ. Identifying which path you took is your first critical action.

Most common reasons canadians cancel

Cost is the top reason. Streaming fatigue is the second. Time zone conflicts with live cricket broadcasts rank third. Some subscribers find cricket coverage overlaps with their cable packages, making Willow redundant. Others simply shift their entertainment priorities. None of these reasons require apology-cancellation is a consumer right you can exercise anytime. Tocancel recognizes that life changes, and your subscriptions should flex with it.

Willow Tv pricing and plan options in canada

Understanding your current plan protects you against surprise charges and helps you make an informed cancellation decision.

Prices are current for Canada in 2026 and may vary slightly by platform or promotional period. Always check your last billing statement to confirm your exact plan, renewal date and payment method. This information is essential before you submit your cancellation request.

Your consumer rights under canadian law

Canadian consumer protection law is your legal foundation when cancelling Willow Tv, and you should know exactly what it guarantees.

What automatic renewal laws require

Provincial consumer protection statutes-including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act-explicitly regulate automatic renewal subscriptions. These laws require that Willow Tv must provide you with a clear, accessible way to cancel at any time. The company cannot hide the cancellation process or make it deliberately difficult. If Willow Tv continues to charge you after you've submitted a valid cancellation request, that constitutes a violation of automatic renewal protections, and you have grounds to dispute the charges with your credit card company or bank.

Your legal position is straightforward: you have the right to cancel without penalty, without justification and without delay once your current billing period ends (or immediately if provincial law allows). Tocancel has helped hundreds of Canadians enforce this right when companies tried to block or delay cancellations.

Deceptive billing and unfair business practices

If Willow Tv charges you for content it later removes, replaces with advertisements or makes unavailable without warning, that may violate unfair business practice statutes in your province. If the company misrepresents what you'll receive, the cancellation process or refund eligibility, you can file a complaint with your provincial consumer protection office. These offices have enforcement powers and can compel refunds or service credits on your behalf.

Your escalation options

If Willow Tv refuses to cancel your subscription or continues charging after cancellation, contact your provincial consumer protection office. In Ontario, that's the Government of Ontario's Consumer Protection Office. In British Columbia, it's the Consumer Protection BC branch. In Alberta, it's the Fair Trading Act administrator. In other provinces, check your provincial government website for the equivalent body. These offices can investigate, mediate disputes and impose penalties on non-compliant companies. Knowing this gives you real leverage when the company pushes back.

How to cancel Willow Tv on willow.tv (direct subscription)

If you subscribed directly at willow.tv using your credit card or payment method, follow these steps to cancel your account.

1. Log into your Willow Tv account at willow.tv using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email recovery link.
   • Open the email from Willow Tv and create a new password before proceeding.
2. Navigate to your account settings or profile menu, usually located in the top-right corner of the screen.
   • Look for options like "Settings," "Account" or "Profile"-the exact label varies by interface update.
3. Find the subscription or billing section within account settings.
   • Scroll down to locate "Subscription," "Billing" or "Manage subscription"-this is where your current plan and renewal date appear.
4. Select the option to cancel, downgrade or manage your plan.
   • Most streaming platforms offer "Cancel subscription" or "End membership" as a clear button or link.
   • Click it.
5. Confirm your cancellation request and review any final details about your access window.
   • Willow Tv may offer a temporary discount to retain you-decline unless genuinely interested.
   • Your access typically continues until the end of your current billing cycle (e.g., until the 15th of next month if you pay monthly).
6. Check your email for a cancellation confirmation message from Willow Tv within 24 hours.
   • Save this confirmation email as proof of your cancellation request.
   • If you don't receive confirmation, log back in and verify the cancellation went through.

Your access will continue through the end of your paid billing period, then automatically terminate. You will not be charged for the next cycle. Tocancel advises you to set a calendar reminder for your final access date so you aren't surprised when your account closes.

How to cancel Willow Tv on app platforms

If you subscribed through Apple App Store, Google Play, Amazon or Roku, the app platform-not Willow Tv directly-manages your billing and cancellation. Follow the steps for your specific platform.

Cancelling on apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Willow Tv app itself-you must go through the App Store to manage subscriptions.
2. Tap your profile icon in the top-right corner, then select "Subscriptions."
   • This shows all active subscriptions on your Apple account.
3. Find Willow Tv (or "Willow by Cricbuzz") in the list and tap it.
   • Your subscription details, renewal date and pricing appear here.
4. Tap "Cancel subscription" or "Edit" and then select "Cancel."
   • Apple will ask you to confirm and may offer a brief retention discount.
5. Review the confirmation screen showing your final access date, then tap "Confirm."
   • Your access ends on the date shown-typically the end of your current billing period.
6. Look for a confirmation email from Apple within a few minutes.
   • Save this email as proof of cancellation.

Apple processes cancellations quickly. Your refund eligibility depends on how recently you subscribed (Apple offers refunds within 14 days of initial purchase if you believe you were charged in error). For ongoing subscriptions cancelled before renewal, no refund applies-you simply stop paying at the next cycle.

Cancelling on google play (Android)

1. Open the Google Play app on your Android device.
   • Ensure you're logged into the same Google account used for the Willow Tv subscription.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
   • Then select "Subscriptions."
3. Find Willow Tv in your active subscriptions list and tap it.
   • Review the plan details, renewal date and price.
4. Tap "Cancel subscription."
   • Google Play will prompt you to confirm and may suggest a discount to stay.
5. Complete the cancellation on the confirmation screen.
   • Your billing will stop at the next renewal date.
6. Confirm receipt of a cancellation email from Google Play.
   • Retain this email for your records.

Google Play processes cancellations within 24 hours. You retain access until your billing cycle ends, then the subscription automatically closes.

Cancelling on amazon prime video or amazon channels

1. Visit amazon.ca and log into your Amazon account.
   • On mobile, use the Amazon app rather than a web browser for faster navigation.
2. Navigate to "Account & Lists" and select "Your Account."
   • Then select "Prime Video" or "Subscriptions" depending on how Willow Tv was added.
3. Find Willow Tv (listed as a Prime Video Channel or add-on subscription) and select "Manage" or "View."
   • The next renewal date and current price will display.
4. Select "Cancel" or "End subscription."
   • Amazon will confirm the final access date (usually end of current billing period).
5. Confirm your cancellation in the final step.
   • Amazon sends a confirmation email to the address on file.
6. Check your email and save the confirmation for your records.
   • Your access will end on the date shown in the confirmation.

Amazon processes cancellations immediately, and you retain access through the end of your paid period. If you cancel within 48 hours of an unwanted renewal charge, contact Amazon customer service for a one-time refund courtesy.

Cancelling on roku

1. Visit roku.com on a web browser and log into your Roku account.
   • You cannot manage channel subscriptions directly from the Roku device-you must use the website.
2. Navigate to "Subscriptions" or "Manage your subscriptions."
   • All active channel subscriptions appear here with renewal dates and pricing.
3. Find Willow Tv in the list and select "Unsubscribe" or "Cancel."
   • Roku will show your final access date before you confirm.
4. Click "Confirm" to complete the cancellation.
   • Roku sends an instant confirmation email.
5. Save the email confirmation for your records.
   • Access ends on the date specified-typically the end of your current billing period.

Roku processes cancellations on the same day. You will not be charged again after your billing cycle ends.

What happens after you cancel

Cancellation doesn't mean instant loss of access-understanding the transition protects you from unexpected service loss.

Your access window and final viewing period

After you cancel, Willow Tv allows you to watch until the end of your current billing cycle. If your next charge was due on March 15 and you cancel on March 1, you retain access until March 14 (midnight). You will not be charged for April. This grace period is standard across Canadian streaming platforms and is your final opportunity to catch any content you've queued up. Write down your final access date and set a reminder so you're not surprised when your account closes.

Account closure and data retention

Once your billing cycle ends, Willow Tv deactivates your account. Your viewing history, saved content and preferences are typically deleted after 30 days, though this policy varies. If you wish to preserve your watch history or download any content, do so before your access date expires. Tocancel advises taking a screenshot of any premium content you want to remember or review later.

Reactivation if you change your mind

If you cancel and later want to resubscribe, you can do so at any time through the same method you originally used. No penalty applies. Your old account information (username, email, preferences) may be retained for up to a year, allowing you to log back in seamlessly. However, any promotional pricing or free trial offers that you've already claimed will not be available again on immediate reactivation.

Refund eligibility and dispute resolution

Refunds are not automatic after cancellation, but you may qualify in specific circumstances. Understanding your options prevents unnecessary losses.

When you can request a refund

You are eligible for a refund if you subscribed within the last 14 days and cancel before consuming significant content. This is Apple and Google Play's standard policy. For direct willow.tv subscriptions or platform-specific charges, Willow Tv's refund policy is less transparent-many streaming companies do not offer refunds for monthly subscriptions once the billing cycle has begun. However, if you were charged in error (duplicate charge, unauthorized charge on a shared account, or billing after you cancelled), you have grounds to dispute the charge.

For annual subscriptions cancelled early, refund eligibility depends on how the plan was sold. If willow.tv explicitly promised pro-rata refunds for early cancellation, you can demand one. If the annual plan was non-refundable, you have limited recourse through the platform-but you can still file a dispute with your credit card issuer or bank. Tocancel has supported Canadian consumers who recovered unauthorized charges through chargeback disputes when the company refused to refund.

Disputing unauthorized or duplicate charges

1. Check your most recent billing statement from Willow Tv or your app platform for the charge date and amount.
   • Confirm whether the charge matches your subscription plan (e.g., $8.99 monthly, not $17.98 if it's a duplicate).
2. If the charge is unauthorized or duplicated, contact Willow Tv's customer support first through your account settings or help menu.
   • Explain the charge clearly: "I was charged $8.99 on [date] after I cancelled my subscription on [date]."
   • Request a refund or credit within 7 days.
3. If Willow Tv does not respond or refuses to refund within 10 business days, contact your credit card company or bank directly.
   • File a chargeback or dispute claim, providing your cancellation confirmation email and the unauthorized charge details.
   • Most financial institutions reverse unauthorized streaming charges within 5 to 10 business days.
4. If you subscribed through Apple or Google Play and believe you're entitled to a refund, contact the platform's customer support before disputing with your bank.
   • Apple and Google often grant one-time refund courtesy for this reason.

Your bank or credit card issuer is your strongest ally if Willow Tv ignores your refund request. You have the right to dispute any charge you did not authorize or that violates your cancellation request.

Common cancellation mistakes and how to avoid them

Cancellation seems simple, but small missteps lead to unwanted charges and frustration. We've seen this pattern repeat countless times, and we want you to sidestep it entirely.

Mistake 1: cancelling the app instead of the subscription

Uninstalling the Willow Tv app from your phone does NOT cancel your subscription. Your account and billing continue in the background. You must cancel through your account settings, willow.tv directly, or the app platform (Apple, Google, Amazon, Roku). Only these steps actually stop your charges. Tocancel warns that many users discover this the hard way when their next bill arrives.

Mistake 2: missing the final renewal date

If you cancel on the same day your next billing cycle begins, you may be charged for that cycle because the charge processes before your cancellation takes effect. To avoid this, cancel at least 48 hours before your renewal date. Check your account settings or billing statement to confirm the exact renewal date, then set a phone reminder to cancel 2-3 days earlier. This buffer prevents accidental charges.

Mistake 3: not saving your cancellation confirmation

Without proof that you cancelled, you have no evidence if Willow Tv continues to charge you. Always save the confirmation email or take a screenshot of the cancellation screen. This document is your legal protection if you need to dispute charges with your bank or file a complaint with your provincial consumer protection office. Tocancel recommends forwarding the confirmation email to yourself or saving it to a dedicated folder.

Mistake 4: confusing platform cancellation with account deletion

Cancelling your Willow Tv subscription does not delete your account. Your login credentials remain active. This is intentional-you can reactivate anytime. However, if you want to delete your account entirely (to remove personal data, contact information or viewing history), you must request account deletion separately through Willow Tv's privacy settings or customer support. Cancellation and deletion are two distinct actions.

Checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from surprise charges.

Completing this checklist ensures you have evidence and awareness if anything goes wrong. Tocancel users who follow this sequence rarely encounter billing disputes.

Should you keep or cancel Willow Tv

Before you finalize your cancellation, consider whether pausing instead of cancelling serves your needs better, or whether the service genuinely no longer fits your budget and interests.

Reasons to keep your subscription

If you follow international cricket regularly-Test matches, One Day Internationals or T20 tournaments-Willow Tv is one of few Canadian services offering live, comprehensive coverage. Annual plans offer value if you commit: at $79.99 per year, that's approximately $6.67 monthly versus $8.99 for month-to-month billing. If you share your account with family or friends who actively use it, the per-person cost drops significantly. If a major cricket tournament is scheduled within the next 2-3 months and you don't want to miss it, deferring cancellation might be wise. Tocancel respects that some subscriptions earn their keep-the question is whether Willow Tv does for you.

Reasons to cancel confidently

If you haven't logged in within the last 60 days, the service is no longer serving you. If cricket matches occur during times that never align with your schedule (e.g., early morning Indian Standard Time), convenience is working against you. If you're paying month-to-month at $8.99 and you only watch 1-2 matches per month, the per-match cost is unsustainable compared to alternatives like cable cricket packages or free highlights on YouTube. If your household budget is tight and streaming expenses need to shrink, Willow Tv is a non-essential line item that you can cut without losing critical services. Tocancel empowers you to make this decision guilt-free: cancellation is your consumer right.

Willow Tv customer reviews and service quality

Knowing what other Canadians experience with Willow Tv helps you make a final decision with full context.

Common strengths reported by users

Willow Tv users consistently praise the breadth of live cricket coverage available nowhere else on Canadian television or streaming. Subscribers appreciate the multi-camera angles, expert commentary and absence of regional blackout restrictions that sometimes plague traditional broadcast coverage. The service's integration with app stores (making it available on phones, tablets and smart TVs) is convenient. Annual plan pricing is competitive with other sports-specific streaming services. Overall ratings sit at 4.5 out of 5 stars across major app platforms, suggesting that those who actively use the service find strong value.

Common complaints and frustrations

Willow Tv users report occasional streaming buffering during peak-time international matches (particularly during South Asian cricket events). Some subscribers note that the interface is slower than competing platforms. Time zone challenges remain unavoidable: Test matches in India begin late at night Eastern Time, and early morning starts Atlantic Time. A few users report confusion about cancellation procedures and surprise renewal charges, which aligns with why Tocancel has written this guide. If the service's limitations outweigh its strengths for you, cancellation is the right call.

Contacting Willow Tv for written notice or disputes

If you prefer to cancel by formal written notice, or if you need to escalate a billing dispute, Willow Tv requires you to send registered or certified mail to their address listed in their Privacy Policy. This method creates legal proof of your cancellation request and is especially useful if the company continues charging after you've submitted your request.

To request Willow Tv's mailing address for formal cancellation or dispute notices, visit willow.tv and locate their "Contact Us," "Privacy Policy" or "Legal" page. The address will be labeled for notices, disputes or official correspondence. When you send your registered mail, include the following information: your full name, email address, account number (if available), subscription start date, reason for cancellation, and the date you submit the notice. Retain the postal receipt and delivery confirmation-these are your legal evidence that Willow Tv received your cancellation request.

For disputes over unauthorized charges, certified mail creates a paper trail that strengthens your case if you need to file a chargeback or complaint with your provincial consumer protection office. This formal approach is particularly important if Willow Tv has ignored your email or in-app cancellation requests.

Final summary: your path forward

Cancelling Willow Tv is a straightforward consumer action backed by Canadian law. You have the right to cancel without penalty, without justification and without delay. Whether you cancel through willow.tv directly, Apple App Store, Google Play, Amazon or Roku, the process takes fewer than five minutes and costs nothing. Your access continues through the end of your current billing period, protecting you from instant service loss.

Tocancel has guided you through every cancellation method, explained your legal protections under provincial consumer protection statutes, and shown you how to dispute any unauthorized charges. You now know that your provincial consumer protection office stands behind you if Willow Tv refuses to cancel or continues charging after you've submitted a valid request. You understand the refund eligibility rules and how to file a chargeback through your bank if the company ignores your refund demand.

Set your reminder, note your renewal date, gather your cancellation confirmation and take action this week. You deserve subscriptions that serve your life, not subscriptions that drain your budget. Tocancel has helped thousands of Canadian consumers cancel Willow Tv and reclaim control of their streaming expenses. Your cancellation starts now.