Cancel Willow Tv: Step-by-Step Guide

How to cancel Willow TV in the philippines and stop auto-renewal charges

What Willow TV is and why you might cancel

Willow TV is a cricket-focused streaming service that delivers live matches, replays, HD highlights, commentary, and interactive scorecards to fans across the Philippines. You probably subscribed for a specific tournament like the Indian Premier League (IPL) or the Cricket World Cup, but then the auto-renewal cycle caught you off guard.

The core problem is simple: Willow TV renews your subscription automatically at the end of each billing cycle, whether you watch or not. For Philippine subscribers, that means ₱550.00 per month or ₱4,400.00 per year continues to charge your payment method long after the cricket series you wanted has ended. The solution is equally simple once you know exactly where to go and what to do.

What you're paying for

Willow TV is a niche sports subscription, not a general entertainment platform. Your monthly or annual fee gives you access to live streaming, full match replays, HD highlights, expert commentary, and an interactive scorecard. But here's the reality: most casual cricket viewers in the Philippines sign up for one tournament and forget the renewal is still active in the background.

If you only care about the IPL season (March to May) or the World Cup (held every four years), paying for 12 months of access feels wasteful. That ₱550.00 monthly charge adds up to ₱6,600.00 per year if you forget to cancel. At Tocancel, we help subscribers recognise when a service no longer matches their viewing habits so they can take action before the next charge hits.

How auto-renewal and billing cycles work

Willow TV automatically renews your subscription at the end of each billing period at the then-current rate unless you cancel before your renewal date arrives. Your payment method (credit card, debit card, or GCash) gets charged without a reminder email - so you must set your own deadline to cancel.

The service has no minimum contract or lock-in period, which is good news: you can cancel anytime. However, Willow TV does not offer a free trial, so billing starts immediately when you subscribe. This means if you want to avoid an unwanted charge, you must cancel before your next renewal date, not after.

Your rights as a consumer in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy any service, including streaming subscriptions. Your legal position is clear: you have the right to cancel a subscription at any time, and the service provider cannot force you to continue paying once you have submitted a valid cancellation request.

Under Philippine consumer law, Willow TV must honor a cancellation request submitted before your renewal date. If the company continues to charge you after you have cancelled, that is considered an unfair or unconscionable trade practice. You can file a complaint with the Department of Trade and Industry (DTI) if Willow TV refuses to stop charging you after a valid cancellation.

Additionally, the DTI oversees subscription refund disputes. If you believe Willow TV charged you unfairly or refused to process a cancellation, you have the right to lodge a formal complaint. Keep all cancellation confirmation emails and payment records as evidence. Tocancel recommends saving these documents for at least 12 months in case you need to dispute a charge.

Where you subscribed matters for cancellation

Willow TV is available through three platforms, and you must cancel in the same place where you started your subscription. This is one of the biggest reasons subscribers think they have cancelled but still get billed.

Cancelling if you subscribed on willow.tv website

If you signed up directly on the Willow TV website (willow.tv), you must cancel through your account on the same website. You cannot cancel through the Apple App Store or Google Play if you started on the website; the cancellation simply will not work.

1. Visit willow.tv and log into your account using your email and password
2. Click on "My Profile" or your account icon at the top right of the page
3. Select "Manage Subscription" or "Subscription Settings"
4. Click the "Cancel Subscription" button
5. Confirm the cancellation when prompted
6. Save or screenshot the confirmation message or email

You should receive a confirmation email at the address linked to your account within minutes. If you do not receive it within 24 hours, contact Willow TV support at [email protected] with your account details and ask them to confirm the cancellation in writing. Do not assume the cancellation went through if you have no written proof.

Cancelling if you subscribed via apple app store

If you signed up for Willow TV through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription settings, not through the Willow TV app or website.

1. Open the Settings app on your Apple device
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find and tap "Willow TV" in the list
4. Tap "Cancel Subscription"
5. Select your reason (optional) and confirm the cancellation
6. Screenshot the confirmation screen

Apple will send you a cancellation confirmation email to your Apple ID address. Your access continues until the end of your current billing cycle, and you will not be charged again. If Apple shows Willow TV as "active" after you have cancelled, wait 24 hours and check again, as the system sometimes takes a moment to update.

Cancelling if you subscribed via google play

If you subscribed to Willow TV through Google Play on an Android phone or tablet, cancellation must happen in Google Play, not in the Willow TV app itself.

1. Open Google Play Store on your Android device
2. Tap your profile icon at the top right
3. Select "Manage subscriptions"
4. Tap "Willow TV"
5. Tap "Cancel subscription"
6. Follow the on-screen prompts and confirm
7. Save a screenshot of the confirmation

Google Play sends a cancellation confirmation email to your Google account email address. You retain access until the end of your billing period, and no further charges will be applied. If you continue to see charges after cancellation, contact Google Play support with your subscription confirmation number and a screenshot of the cancellation screen.

What happens after you cancel

When you cancel Willow TV, your access stops at the end of your current billing cycle, not immediately. This means if you cancel on the 15th of the month but your billing date is the 30th, you still have access until the 30th - you just will not be charged again on the 30th.

After your final billing date passes, you will lose access to all Willow TV content. You cannot rewatch matches, access highlights, or use the interactive scorecard. If you think you might want to watch archived content later, download or record any matches you want to keep before your access expires.

Once your subscription ends, Willow TV may send you re-engagement emails offering discounts or free trial periods to restart your subscription. These are marketing messages; you are under no obligation to restart. Delete these emails or mark them as spam if you do not want to be tempted.

Refund eligibility and how to request one

Willow TV's refund policy is limited. The service generally does not offer refunds for completed billing periods, even if you cancel mid-cycle. However, refunds may be available under specific conditions depending on how you subscribed and your payment method.

If Willow TV refuses a legitimate refund request, you have consumer protection options. The DTI can mediate disputes between you and the service provider. File a complaint at your nearest DTI regional office or online at dti.gov.ph if the company does not respond within 15 days of your written request.

Common cancellation mistakes and how to avoid them

Many subscribers believe they have cancelled but continue to get charged. This frustration is completely avoidable if you know the pitfalls. Here are the mistakes Tocancel sees most often.

Mistake 1: cancelling in the wrong place

The single most common error is cancelling in the wrong platform. If you signed up on willow.tv but you try to cancel through the Apple App Store, the cancellation will not work. Your subscription on the website remains active, and you get billed again. Always cancel where you subscribed, not where you watch.

Mistake 2: not saving proof of cancellation

If you cannot prove you cancelled, Willow TV will not reverse an unexpected charge. Screenshot the cancellation confirmation screen, save the confirmation email, and write down the date and time you cancelled. If you need to dispute the charge later, you will have evidence that you acted in good faith.

Mistake 3: cancelling after the renewal date

If your renewal date is the 30th of the month and you cancel on the 30th or later, you have already been charged for the next cycle. Willow TV will not refund that charge unless you request a refund within the service's stated window (usually 7 days). Cancel before your renewal date, not after.

Mistake 4: expecting immediate access loss

Many subscribers cancel and then try to use the service immediately, only to find they still have access and assume the cancellation failed. This is normal. You keep access until the end of your billing cycle even after cancellation. Your access will end on your original renewal date - that is when you truly lose the service.

Pricing and what you actually spend

Understanding Willow TV's pricing helps you decide whether cancellation makes sense for your budget.

The annual plan is better value if you watch cricket year-round. However, if you only watch during tournament season, the monthly plan makes more sense - as long as you cancel after the tournament ends. At Tocancel, we help thousands of subscribers in the Philippines decide which option saves the most money and when to pull the trigger on cancellation.

Step-by-step cancellation checklist

Use this checklist to make sure you cancel correctly the first time.

1. Identify where you subscribed (willow.tv, Apple App Store, or Google Play)
2. Note your renewal date (check your last invoice or account settings)
3. Log into the correct platform at least 7 days before your renewal date
4. Navigate to your subscription or account settings
5. Click "Cancel Subscription" and confirm
6. Screenshot the confirmation screen immediately
7. Check your email for a confirmation message within 24 hours
8. Save the confirmation email in a folder labeled "Cancellations"
9. Check your bank or payment app to confirm no charge appears on your renewal date
10. If you are charged after cancellation, contact Willow TV within 7 days with your proof

Following this checklist removes guesswork and gives you a paper trail if you ever need to dispute a charge. Tocancel recommends treating every subscription cancellation with this level of care, because one missed step can cost you hundreds of pesos over a year.

What to do if Willow TV keeps charging you

If you cancelled but Willow TV charged you again, do not panic. You have clear consumer protection rights and multiple ways to get your money back.

Step 1: contact Willow TV support immediately

Email [email protected] with the subject line "Unauthorized charge after cancellation." Include your account email, the date you cancelled, a screenshot of the cancellation confirmation, and the date of the unwanted charge. Give Willow TV 5 business days to respond with a refund or explanation.

Step 2: dispute the charge with your payment provider

If Willow TV does not respond or refuses to refund, contact your payment method immediately. If you paid by credit card or debit card, contact your bank and explain that you cancelled the subscription but were charged anyway. If you paid through GCash, open the GCash app, go to your transaction history, and select "Dispute Transaction." Provide your cancellation proof.

Step 3: file a complaint with the DTI

If your bank or payment app denies the dispute, or if Willow TV refuses to engage, file a formal complaint with the Department of Trade and Industry. Visit dti.gov.ph or go to your nearest DTI office in person. Bring copies of your cancellation confirmation, the unwanted charge, and all emails with Willow TV. The DTI will investigate and can force the company to refund you.

Your legal position is strong under the Consumer Act of the Philippines. Once you have submitted a valid cancellation request, Willow TV has no right to charge you. If they do, they are violating your consumer rights, and the DTI exists to enforce those rights on your behalf. Tocancel empowers readers to stand firm in these disputes because the law is on your side.

How tocancel helps you stay in control

Cancelling Willow TV should not be confusing or stressful. The service is straightforward to cancel once you know the exact steps and which platform to use. Tocancel has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover unauthorized charges, and take back control of their finances.

Visit Tocancel.com to access free guides for cancelling any subscription, including streaming services, memberships, and recurring charges. Our step-by-step instructions are specific to the Philippines and updated regularly. Whether you need help cancelling Willow TV or any other service, Tocancel provides the clarity and confidence you need to act.

Contact details for Willow TV support

Email: [email protected]

Website: willow.tv

Platform support:

• Apple support: support.apple.com (for App Store subscriptions)
• Google Play support: support.google.com/googleplay (for Google Play subscriptions)

If you encounter any issues during cancellation, Tocancel provides free support and templates for disputing unauthorized charges. Take action today, cancel Willow TV before your next renewal date, and join the thousands of subscribers who have already saved money by cancelling with confidence.