Cancel Hair and Me: The Right Way

How to cancel Hair and Me and protect your rights

About Hair and Me

Hair and Me is a UK-based subscription service that creates personalised shampoo and conditioner blends tailored to your individual hair type, texture, scalp condition, and concerns. You complete a detailed online questionnaire, and the company formulates a bespoke product delivered monthly in custom bottles with your name on them. The service appeals to people seeking a premium, targeted approach to hair care, particularly those managing dryness, frizz, thinning hair, or scalp sensitivity.

However, circumstances change. Results may not match your expectations, monthly costs may strain your budget, or you may discover an alternative product that works better for your hair. If Hair and Me no longer suits your needs, Tocancel is here to walk you through cancelling with clarity and confidence.

This guide explains your rights under UK consumer law, shows you exactly how to cancel, and helps you recover any money you're owed.

Why you might cancel Hair and Me

Understanding your reasons for cancelling helps you take decisive action and claim refunds where you're legally entitled to them.

Common reasons subscribers cancel

The personalised formulation may not deliver the results you expected. Even with detailed questionnaires, individual hair chemistry is unpredictable, and what works for others may not address your specific concerns. Second, the monthly cost accumulates quickly at premium price points, especially if you're not using products as fast as they arrive, making the service financially unsustainable on your budget.

Third, you may experience scalp irritation or sensitivity to ingredients in your custom blend, requiring immediate cancellation on grounds of product safety. Fourth, you may simply discover an alternative that works better and costs less. Fifth, you may have signed up under promotional pressure or during a trial period and now want to exit before charges accelerate. All these reasons are valid, and Tocancel encourages you to prioritise your financial wellbeing over subscription inertia.

What cancellation actually means

Cancelling Hair and Me means you stop receiving monthly deliveries and stop being charged. However, you may be entitled to a refund for products you haven't received, or for charges made after you submitted your cancellation request. Your refund rights depend on when you cancel and whether you're within a cooling-off period.

The key distinction is this: if you cancel during the 14-day cooling-off period (counted from when you first received your subscription box), you have an automatic right to return the products and receive a full refund under the Consumer Contracts Regulations 2013. After that period, your refund rights are more limited, but you still have the right to cancel the subscription itself.

Your consumer rights and what they mean for you

UK consumer law gives you powerful protections when cancelling subscription services like Hair and Me.

The 14-day cooling-off period

Under the Consumer Contracts Regulations 2013, you have 14 days from the date you receive your first subscription box to cancel without giving a reason and receive a full refund. This is an automatic right, and Hair and Me cannot charge you a penalty for exercising it. You do not need to explain why you want to cancel during this window.

To use your cooling-off right, you must notify Hair and Me in writing (email or post) within 14 days of receiving your box. Include your name, account details, and a clear statement that you wish to cancel. You must also return the unopened or minimally used products within 14 days of notifying the company. Once Hair and Me receives your return, they must refund your money within 14 days. Your legal position is clear: if you're within the cooling-off period, you have an unconditional right to cancel and be refunded.

Cancellation rights after the cooling-off period

After 14 days have passed, your right to cancel becomes a contractual right, not an automatic consumer right. This means Hair and Me's terms and conditions will specify how much notice you must give and whether charges apply. However, the Consumer Rights Act 2015 still protects you: Hair and Me cannot impose unfair terms or hidden cancellation fees that would be classed as "penalties" under common law.

In practice, subscription services in the UK typically allow cancellation with notice (usually 7 to 30 days before your next billing date), but they do not refund you for charges already made. If Hair and Me charges you after you submit a cancellation request, you can demand a refund of those unauthorised charges through your bank or the Financial Conduct Authority (FCA) if the company is regulated. Your legal position after the cooling-off period is: you can cancel, but refunds for past charges are only available if Hair and Me has breached their contract or charged you illegally.

Pricing and subscription plans

Understanding Hair and Me's cost structure helps you calculate the true expense of your subscription and determines your cancellation strategy.

Subscription costs and what you receive

Hair and Me frequently offers new-customer discounts that make the first box appear far cheaper than ongoing subscriptions. When calculating whether to cancel, focus on your regular monthly charge, not the introductory price. If you signed up under a promotional offer, ensure you understand when full-price charges begin. Tocancel recommends reviewing your last three billing statements to confirm the pattern of charges before you cancel.

How to cancel Hair and Me

Hair and Me does not offer online or app-based cancellation, so you must submit your request in writing by post to the Companies House address.

The cancellation process

1. Gather your account details.
   • Find your Hair and Me order confirmation email or invoice.
   • Note your full name, email address, and the company number (if shown on your account or invoice).
   • Record the date you first received your subscription box (this determines whether you're within the 14-day cooling-off period).
2. Draft your cancellation letter.
   • Write a clear, signed letter stating you wish to cancel your subscription with immediate effect.
   • Include your full name, email address, and any account or order number you have.
   • State the date you wish the cancellation to take effect (ideally before your next billing date).
   • If you're within 14 days of receiving your first box, explicitly state that you're exercising your right to cancel under the Consumer Contracts Regulations 2013 and request a full refund.
   • Keep a copy for your records.
3. Send your cancellation by post.
   • Address your letter to the Companies House address listed at the end of this guide.
   • Use recorded delivery or special delivery to prove the date you posted it (this is crucial for proving you met any notice periods).
   • Send the letter at least 7 to 14 days before your next billing date to avoid being charged for the next month.
4. Return any unopened products (if within cooling-off period).
   • If you're cancelling within 14 days, pack any unopened or minimally used products securely.
   • Include your cancellation letter in the package.
   • Use recorded delivery so you have proof of return.
   • Hair and Me must acknowledge receipt within 7 days and issue a refund within 14 days of receiving the return.
5. Monitor your bank account.
   • Check that no charge appears on your next billing date.
   • If Hair and Me charges you after you've submitted your cancellation, contact them immediately to request a refund.
   • If they refuse, report the charge as unauthorised to your bank within 60 days.

Because Hair and Me requires postal cancellation, timing is critical. Send your letter early enough to reach them before your next billing date, use recorded delivery to prove when you posted it, and keep copies of everything. This protects your legal position if a dispute arises.

What to include in your cancellation letter

Your cancellation letter should be concise, professional, and include specific details that match your account. Here's a template you can adapt:

Dear Hair and Me,

I wish to cancel my subscription with immediate effect. My account details are as follows: [Full name], [Email address], [Order or account number if available].

I request that you cease all future charges and deliveries. If this cancellation is submitted within 14 days of my first delivery, I am exercising my statutory right to cancel under the Consumer Contracts Regulations 2013 and request a full refund of charges paid. I will return all products within 14 days via recorded delivery.

Please acknowledge receipt of this cancellation notice and confirm the date it takes effect. Yours faithfully,

[Your signature and printed name]

Tocancel advises you to personalise this template with your specific details and post it by recorded delivery. Keep a photocopy and the recorded delivery receipt with your cancellation records.

Refunds and what you're entitled to

Your refund entitlement depends on whether you're within the 14-day cooling-off period and whether Hair and Me has charged you unauthorised amounts.

Refunds within the cooling-off period (first 14 days)

If you cancel within 14 days of receiving your first subscription box, you have an automatic right to a full refund of all charges. You must return the products in their original condition. Hair and Me must process this refund within 14 days of receiving your return. They cannot charge you a restocking fee or deduct any amount for the products you've used.

If Hair and Me fails to refund you within 14 days of receiving your return, or if they refuse to acknowledge your return, you can escalate the complaint to the Citizens Advice Consumer Service or, if Hair and Me is regulated by the FCA, the Financial Ombudsman Service. Your legal position is clear: within the cooling-off period, a full refund is not a favour, it's your right.

Refunds after the cooling-off period

After 14 days, Hair and Me is not legally required to refund you for charges already made. However, if they charge you after you've submitted your cancellation request, that charge is unauthorised and you can dispute it with your bank. Contact Hair and Me in writing first to demand a refund; if they refuse within 14 days, report the unauthorised charge to your bank or card provider and request a chargeback. You have up to 60 days from the charge date to dispute it, depending on your bank's policy.

If you paid by Direct Debit, contact your bank or building society immediately and ask them to cancel the mandate. This stops Hair and Me from taking future payments. You can still pursue a refund for charges made after your cancellation date through the Direct Debit guarantee scheme, which your bank administers.

Common mistakes to avoid when cancelling

Many subscribers delay cancellation or make errors that weaken their legal position. Learn from these common pitfalls so you don't lose money or rights.

Mistake one: not acting within the 14-day window

The 14-day cooling-off period is not 14 business days, it's 14 calendar days from the date you received your first box. If you miss this window by even one day, you lose your automatic refund right. Mark your calendar when your first delivery arrives and submit your cancellation before day 14 ends. Tocancel recommends cancelling on day 10 or 11 to leave a safety margin.

Mistake two: relying on email or phone calls

Hair and Me requires written cancellation by post. If you call or email the company, they may acknowledge your request but fail to process it, and you'll have no proof of your cancellation date. Always send a signed, written letter by recorded delivery. This creates a paper trail that protects you legally if Hair and Me disputes your cancellation date or continues charging you.

Mistake three: forgetting to return products within 14 days

If you're cancelling within the cooling-off period, you must return the products within 14 days of notifying Hair and Me. If you delay, the company may argue you've forfeited your refund right because you've kept the goods beyond the 14-day window. Pack and post your return as soon as you submit your cancellation letter, using recorded delivery so you have proof.

Mistake four: not keeping copies of everything

Save copies of your cancellation letter, recorded delivery receipts, return tracking numbers, and all communication with Hair and Me. If a dispute arises about whether you cancelled on time or whether they've refunded you correctly, these documents are your evidence. Without them, it becomes a he-said-she-said situation that you cannot win.

Mistake five: assuming the company will contact you after cancellation

Hair and Me will not automatically send you a cancellation confirmation or refund receipt. It's your responsibility to chase them. If you don't hear back within 7 days of posting your letter, send a follow-up email requesting acknowledgement. If they ignore you, escalate to Citizens Advice or the Financial Ombudsman Service before your next billing date arrives and they charge you again.

What happens after you cancel

Cancellation is not the end of your responsibility. Monitor your account to ensure Hair and Me respects your cancellation request and doesn't charge you further.

Steps to take after submitting your cancellation

Within 7 days of posting your cancellation letter, email Hair and Me asking them to confirm they've received your request and the date your cancellation takes effect. Save their reply. On your next expected billing date, check your bank account to confirm no charge has appeared. If a charge does appear, contact Hair and Me immediately in writing to demand a refund, citing your cancellation letter. If they refuse, report it as an unauthorised charge to your bank within 60 days.

If Hair and Me continues sending you products after your cancellation date, you are not obliged to accept them. You can refuse delivery or return unopened boxes at the company's cost. Do not open the products or use them, as this may weaken your claim that the delivery was unwanted. Document the refusal (take a photo or note the time) and report it to Tocancel or Citizens Advice if Hair and Me continues to charge you for unwanted deliveries.

Pursuing a refund if Hair and Me refuses

If Hair and Me ignores your cancellation letter, refuses to refund you, or continues charging you, escalate your complaint formally. Write to the company's customer service address (the same address you used for cancellation) and state that you're filing a formal complaint under their complaints procedure. Give them 14 days to respond. If they don't, or if their response is unsatisfactory, escalate to Citizens Advice Consumer Service, which will investigate for free and can force the company to pay compensation.

If Hair and Me made unauthorised charges to your bank account or card, your bank is also liable. Contact them and request a chargeback or reversal within 60 days of the charge. Your bank must investigate and can recover the money even if Hair and Me refuses to refund you directly. Tocancel advises using your bank's dispute process in parallel with your complaint to Hair and Me; this speeds up resolution and increases the pressure on the company to refund you.

Cancellation address and final steps

Send your written cancellation request by recorded delivery to Hair and Me at the Companies House address below.

Where to send your cancellation letter

Before you post your cancellation letter, contact Hair and Me's customer service via your account or email to confirm the current Companies House address or any updated contact details. Companies House addresses can change, so verify you have the correct address to ensure your letter reaches the right department. Include this confirmation in your records.

Timeline summary

Key takeaways and next steps

Cancelling Hair and Me is straightforward if you follow the correct process and know your rights. You have an automatic 14-day cooling-off period from your first delivery during which you can cancel and receive a full refund. After that period, you can still cancel, but you won't receive a refund for charges already made unless you're within your contractual notice period.

Hair and Me requires written cancellation by post using recorded delivery. Send a signed letter that clearly states you wish to cancel, include your account details, and keep a copy for your records. If you're within 14 days, explicitly request your refund under the Consumer Contracts Regulations 2013. Return any unopened products within 14 days and monitor your bank account to ensure no further charges appear.

If Hair and Me continues to charge you after your cancellation date, report the unauthorised charge to your bank within 60 days and request a chargeback. If the company refuses to acknowledge your cancellation or refund you, escalate to Citizens Advice Consumer Service or the Financial Ombudsman Service, depending on Hair and Me's regulatory status.

You have legal rights as a UK consumer, and Hair and Me must respect them. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. You have the power to cancel Hair and Me confidently, protect your money, and move forward. Act now, stay organised, and don't accept excuses from the company.