Cancel Hair Me: The Right Way to Save Money

How to cancel Hair Me and reclaim your beauty budget

Why you might cancel Hair Me

Hair Me is a personalised hair care subscription service operating across the United Kingdom. The service delivers custom-formulated shampoo and conditioner blends directly to your home each month. Your subscription commits you to recurring monthly charges between £18 and £25 per delivery, depending on your chosen formula and delivery frequency. Over a year, this totals between £216 and £300 in subscription fees alone.

Many subscribers discover the premium pricing significantly exceeds what they pay for comparable salon-quality products at major UK retailers. When you factor in that you're paying roughly 40 to 60 percent more than high-street alternatives, the value proposition weakens considerably over time. This is especially true when your financial circumstances change or your usage patterns shift.

Common reasons for cancelling Hair Me

Your decision to cancel likely stems from financial or practical considerations. Budget reallocation represents the most common motivation. When UK household costs rise across energy, food and utilities, discretionary spending on premium subscriptions becomes an obvious place to cut back. You might have joined during a promotional period, only to realise the ongoing cost no longer fits your monthly budget.

You may have also discovered that Hair Me products accumulate faster than you use them. If you receive three or four months of deliveries sitting unopened in your bathroom, you're essentially paying for inventory you don't need. Alternatively, you might have found comparable or superior products through supermarkets, online retailers or your local salon at significantly lower cost during seasonal sales or through loyalty schemes.

The financial impact of staying subscribed

Continuing your Hair Me subscription costs you approximately £0.60 to £0.83 per wash when you calculate the cost against typical usage patterns. Over twelve months, you commit £216 to £300 to this single product category. A £50 to £80 annual spend at your local supermarket could deliver similar results. This difference of £150 to £220 per year represents real money you could redirect toward savings, debt repayment or other priorities.

Your Hair Me subscription pricing breakdown

Understanding exactly what you pay each month clarifies whether cancellation is the right financial decision for you.

These figures show the cumulative impact of your subscription choice. Even at the basic tier, you spend over £200 annually. If you have been subscribed for more than one year, you have already invested significant money into this service. This makes it even more important that your cancellation is processed smoothly and that you understand your refund entitlements before you proceed.

Your consumer rights when cancelling Hair Me

The Consumer Rights Act 2015 protects you as a UK consumer purchasing goods and services through distance selling, which includes subscriptions like Hair Me. Understanding these rights strengthens your position when you cancel.

Your legal position under UK consumer law

Your legal right to cancel Hair Me stems from the Consumer Contracts Regulations 2013, which grants you a 14-day cancellation period from the date you receive your first delivery. This period applies even if you have used the products. You do not need to provide a reason for your cancellation during this 14-day window.

After the 14-day period expires, your cancellation rights depend on Hair Me's terms and conditions. However, the Consumer Rights Act 2015 requires that any subscription cancellation mechanism must be as easy to execute as the initial sign-up process. If Hair Me made signing up simple (a few clicks online), they must make cancellation equally simple. If they impose barriers, bureaucracy or excessive friction, you can escalate a complaint to the Citizens Advice Consumer Service, which enforces consumer rights across the UK.

Your right to a full refund

If you cancel within the 14-day cooling-off period, Hair Me must refund any charges you have paid. This includes the subscription fee for the month you cancel, provided you return or confirm return of the unopened products. You are entitled to this refund regardless of whether you have used the shampoo or conditioner.

If you cancel after the 14-day period, your refund entitlement depends on Hair Me's cancellation policy and contract terms. However, Hair Me cannot retain your payment if you have not received the goods you paid for. Once you cancel, you should receive no further charges, and any pending deliveries must be cancelled immediately. Document all cancellation confirmations in writing, as Tocancel recommends for every subscription cancellation across all UK services.

How to cancel your Hair Me subscription

Tocancel has identified the most reliable cancellation methods for Hair Me subscribers.

Cancellation via the Hair Me online account

The fastest cancellation method is through your Hair Me online account dashboard.

1. Visit the Hair Me website and log into your account using your email and password
2. Navigate to "My Account" or "Subscription Settings" (usually in the top-right menu)
   • Look for a section labelled "Subscriptions," "Active Orders" or "Manage Subscription"
3. Select your active Hair Me subscription
   • You should see a monthly charge listed with a date
4. Click "Cancel Subscription" or "Pause Subscription"
   • If given the option, select "Cancel" rather than "Pause" unless you want to temporarily stop deliveries
5. Confirm your cancellation when prompted
   • Hair Me may ask you to rate your experience or provide feedback
   • Complete this step to finalise your cancellation
6. Take a screenshot of your cancellation confirmation page
   • You will need this as evidence if any future charges appear on your account

Cancellation via email

If the online method does not work or you cannot access your account, contact Hair Me directly by email.

1. Write to Hair Me's customer service email address (typically found on their website under "Contact Us")
   • If no email is listed on the website, check your welcome email or order confirmation for a support contact
2. Include the following information in your email:
   • Your full name and the email address associated with your Hair Me account
   • Your account or order number (found in your welcome email or account dashboard)
   • The date you want your subscription cancelled
   • A clear statement: "I wish to cancel my Hair Me subscription effective immediately"
3. Request written confirmation of your cancellation
   • Ask Hair Me to confirm that no further charges will be applied
   • Ask for an email response within 48 hours
4. Keep a copy of your sent email and save any response you receive
   • Tocancel advises keeping all cancellation correspondence for at least 12 months

Cancellation via phone

If you prefer to speak directly with a representative, call Hair Me's customer service line.

1. Find Hair Me's phone number on their website under "Contact Us"
2. Call during business hours (typically 9am to 5pm, Monday to Friday)
   • Note the date and time you called
3. Explain that you wish to cancel your subscription
   • Provide your full name and the email address on your account
   • Give your account or order number
4. Ask the representative to confirm in writing that your subscription is cancelled
   • Request they email you a cancellation reference number immediately
5. Document the representative's name, the call time and any reference numbers they provide
   • Write this down immediately after the call ends

What happens after you cancel Hair Me

Cancellation does not end instantly. Several steps follow to ensure you receive your refund and no further charges appear.

Timeline for your cancellation to take effect

Hair Me typically processes your cancellation within 1 to 3 business days of your request. During this period, the following occurs:

Your subscription status changes to "cancelled" in your account dashboard. Hair Me cancels any pending or scheduled deliveries. You receive a cancellation confirmation email (check your spam folder if you do not see it within 24 hours). If you are within the 14-day cooling-off period, Hair Me processes your refund within 14 days of receiving your cancellation request. If you are outside this period, refund timelines depend on Hair Me's policy.

Monitor your account closely during this period. Log into your Hair Me account every few days to confirm your subscription status shows as "cancelled." If the status still shows "active" after 3 business days, contact Hair Me immediately to escalate the issue.

Monitoring your bank account after cancellation

After you cancel, watch your bank or credit card statement for the next 30 days. You should see no new Hair Me charges. If a charge appears after your cancellation date, contact Hair Me customer service immediately and request they reverse the charge. If Hair Me refuses or does not respond within 5 business days, you can dispute the charge with your bank.

Keep all cancellation confirmations, emails and screenshots accessible. Tocancel recommends you also check whether Hair Me has charged you a cancellation fee. Hair Me is not permitted to charge you for exercising your consumer right to cancel within the 14-day period. If they do, this breaches the Consumer Rights Act 2015.

Your refund entitlements and payment timelines

Understanding what you are entitled to refund clarifies whether you will recover your money and when.

Refunds within the 14-day cooling-off period

If you cancel Hair Me within 14 days of your first delivery, you are entitled to a full refund of all charges. This includes the subscription fee for the current month, regardless of whether you have used the products. Hair Me may deduct the cost of return postage if you choose not to return the products, though many companies waive this for customers within the cooling-off period.

Hair Me must process this refund within 14 days of receiving your cancellation request. In practice, most refunds appear in your bank account within 5 to 7 business days, though your bank may take an additional 1 to 3 days to credit the funds. You should see the refund reflected in your statement by day 14 at the latest.

Refunds after the 14-day period

After 14 days, your refund entitlement depends on Hair Me's terms and conditions and whether they have actually delivered goods you have not yet received. If Hair Me charged you for a delivery that has not yet left their warehouse, you are entitled to a refund of that charge. However, if you have already received and opened the products, Hair Me may not offer a refund unless they have a specific policy permitting returns.

What Hair Me cannot do is continue charging you after you cancel. Once your subscription is cancelled, no further charges are permitted under the Consumer Rights Act 2015. If Hair Me continues to charge you after your documented cancellation request, you can dispute those charges with your bank and escalate a complaint to the Citizens Advice Consumer Service.

Common mistakes to avoid when cancelling Hair Me

Cancelling a subscription should be straightforward, but mistakes can delay your refund or leave you facing unexpected charges. Many subscribers unknowingly make errors that complicate the cancellation process.

Mistake 1: cancelling only your next delivery instead of your subscription

Hair Me may allow you to "skip" or "pause" your next delivery without cancelling your entire subscription. If you click "skip delivery" rather than "cancel subscription," your account remains active and charges will resume the following month. Carefully distinguish between these options. Look for buttons or links that explicitly say "cancel subscription" or "terminate membership," not "pause" or "skip delivery." Tocancel advises taking a screenshot of your cancellation confirmation to prove you selected the correct option.

Mistake 2: assuming cancellation is complete without written confirmation

Do not assume your subscription has ended simply because you clicked a button or made a phone call. Hair Me must provide written confirmation of your cancellation. If you do not receive an email confirmation within 24 hours, contact Hair Me again and request written proof. Without this documentation, you have no evidence that you cancelled, and any future charges become difficult to dispute.

Mistake 3: ignoring charges that appear after cancellation

Some subscribers see a Hair Me charge appear after they cancel and assume it is an error that will resolve itself. Do not ignore this. Contact Hair Me immediately and request they reverse the charge. If you wait more than 60 days to dispute the charge with your bank, your bank may refuse to help. Act quickly. Document the date of the charge, contact Hair Me the same day, and request written confirmation that they are reversing it.

Mistake 4: not checking your cancellation deadline if within the cooling-off period

You have exactly 14 days from the date of your first delivery to cancel within the cooling-off period. If you receive a delivery on day 1, your 14-day window closes at the end of day 14. After that date, your refund entitlements change. Mark your cancellation deadline on your calendar. If you are unsure of your first delivery date, check your welcome email or account dashboard.

Comparing Hair Me to alternative hair care options

Before you cancel, you might want to understand how Hair Me compares to other hair care solutions available in the UK.

This comparison shows that you can achieve similar results at significantly lower cost through supermarket options or online beauty retailers. Unless the bespoke formula specifically addresses a hair condition that high-street products do not, you are likely overpaying with Hair Me.

Your checklist for cancelling Hair Me

Use this checklist to ensure you complete your cancellation correctly and protect your money.

• Note today's date and your first Hair Me delivery date (to confirm whether you are within the 14-day cooling-off period)
• Log into your Hair Me account and locate your subscription details
• Choose your cancellation method: online account, email or phone
• Submit your cancellation request and note the exact date and time
• Receive and save your cancellation confirmation email (check spam folder after 24 hours if not received)
• Take a screenshot of your cancelled subscription status in your online account
• If cancelling by email or phone, write down the name of the representative and the confirmation reference number
• Monitor your Hair Me account for the next 3 business days to confirm your status remains "cancelled"
• Check your bank or credit card statement for 30 days after cancellation to ensure no new charges appear
• If you expect a refund, confirm it has appeared in your account within 14 days
• If a charge appears after cancellation or your refund does not arrive, contact Hair Me within 5 business days and escalate to your bank if necessary
• Keep all documentation (emails, screenshots, reference numbers) for at least 12 months

Taking your next step with tocancel

Cancelling Hair Me puts you back in control of your budget. The process takes only a few minutes if you follow the steps above, and your refund should arrive within 2 to 3 weeks if you are within the cooling-off period.

Your consumer rights are backed by law. The Consumer Rights Act 2015 requires Hair Me to make cancellation as simple as sign-up, process refunds promptly, and cease all charges once you cancel. If Hair Me resists or delays your cancellation, the Citizens Advice Consumer Service can investigate on your behalf.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money. If you encounter any difficulty cancelling Hair Me, use Tocancel's step-by-step guides and your documented cancellation confirmations to support your position. If Hair Me refuses to acknowledge your cancellation or continues charging after your request, escalate your complaint to the Citizens Advice Consumer Service, which has the power to enforce your rights.

Take action today. Cancel your Hair Me subscription, redirect that £18 to £25 monthly saving toward your priorities, and reclaim your hair care budget.

Hair Me contact details and cancellation address

For further assistance or to escalate an unresolved cancellation, use the following contact information.

Hair Me customer service: Check the Hair Me website under "Contact Us" for the current email address and phone number. Hair Me's support team typically responds to emails within 48 hours during business hours.

Citizens Advice Consumer Service: If Hair Me refuses to cancel your subscription or process your refund, file a complaint with the Citizens Advice Consumer Service. You can contact them online at citizensadvice.org.uk or call 03454 04 05 06.

Financial Conduct Authority (FCA): If Hair Me holds a financial services licence and breaches regulations around payment processing or data security, you can escalate to the FCA via their complaint portal at fca.org.uk.

Keep Tocancel bookmarked as your resource for cancelling subscriptions across the UK. Whether you need to cancel Hair Me or any other service, Tocancel provides clear, empowering guidance that puts your rights first and your money back in your hands.